5/5
GoogleWhitegates are true professionals, trustworthy, helpful and knowledgeable. I would not hesitate to recommend them to all.
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Whitegates Heanor reviews
★★★★★
316 reviews across 4 platforms
37 Derby Road, Heanor, DE75 7RG
Part of Whitegates, see every office.
Whitegates's Heanor office at 37 Derby Road is rated 4.7 out of 5 across 316 reviews on four platforms, including 291 Google reviews rated 4.7.
291
Reviews on Google
This office
5
Reviews on Facebook
This office
1
Reviews on View Agents
This office
19
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Whitegates Heanor
We know that moving house is an exciting time and we're here to help you every step of the way whether you are selling, buying or renting. We offer all of the traditional estate agency services at a fair and transparent price. We have a small team of local property experts who live and raise their family in the area. We also never forget that our business would not be here without local people choosing to use Whitegates and so we support them back by giving our time and money to local sports teams, schools and other organisations. We would love to help you with your next move, so please call us on 01773 760311 or email us at heanor@whitegates.co.uk or visit our welcoming office on Derby Road, Heanor - you can park right outside the door!
Reviews
Every review we hold for the Heanor office, from every platform, shown as written. First names only.
Google5/5
GoogleGemma, Lisa and the team at Heanor are very helpful in dealing with my queries and I would recommend the Heanor branch for your letting needs
5/5
TrustpilotWhitegates do a fantastic job for me
Whitegates do a fantastic job for me, they deal with everything to do with my tenants and charge a very fair price. The customer service is excellent, highly recommend to anyone.
1/5
TrustpilotHow can you go wrong with an old school estate agents like whitegates?!
Don’t be fooled by the old school high street estate agents whitegates, they’ve been around forever, how could they go wrong!!!!! Well they do BIG time... they franchise out to people with zero experience in the industry, the Heanor in Derbyshire branch were in full management of my rental property and somehow managed to serve a section 21 in the incorrect name, which is an easy throw out in court nowadays costing me a lot of money in solicitors fees .... To cut a long story short the tenants eventually left leaving £10,000 worth of theft and damage which whitegates take no responsibility for. If I were you I would find a non franchise estate agents, there’s plenty out there and they will look after your property.
5/5
GoogleWhitegates have managed my rental properties for a few years now, and I have been very pleased with the service they have provided. They have been understanding, helpful and have always given me good professional advice; often meaning that they have gone above and beyond in order to do so, which has alleviated a lot of the stresses associated with being landlord. Not only are they extremely professional, but they are also very friendly and approachable so that I felt that I could contact them anytime with queries. I would be more than happy recommend them to others in the future.
5/5
GoogleWhitegates have been superb since the day we appointed them. Always available and prompt, efficient service.
5/5
GoogleGreat letting agent. Very attentive and good customer service. Supportive on the process of letting and providing good maintenance services made the process stress free
5/5
GoogleI started a year ago with a property and shopped around for an agent, Whitegates came out on top for me, they took control of everything as i was new to the letting world. It's been seamless for me, with clear guidance along the way. Also they support the tenant with everything that's needed. First class service...
5/5
GoogleIf I could give 10 stars I would! Amazing from start to finish! Louise, Olivia and Abbey helped so much with updating me when buying my new property
1/5
GoogleWe had several different agents come round to value our property and Whitegates gave the highest valuation and so we chose to put our house on the market with them. The photos taken weren't up to my standard, the detail on the website and rightmove was incorrect including room dimensions, I had to chase several times to get the board up and to have these details updated. I ended up doing the majority of the pictures myself, they couldn't organise the pictures so they flowed on rightmove eg 2 x lounge photos 2x kitchen photos, and so on, it was messy eg lounge- kitchen- garden- bedroom- kitchen- lounge. The overall attention to detail was very poor. Whilst chasing I was finding no one was answering the phone, returning voicemails, nor responding to emails. I asked a friend to call to make an enquiry on our house, to see whether they just weren't picking up for me. She phoned twice over 2 days, left a voicemail the second time with the enquiry and her called wasn't returned. Whitegates were told to remove our property from the market the next week. Someone should ALWAYS be available to answer the phone and ALWAYS returning voicemails. As a seller i couldn't get through and it was apparent potential buyers could not either. I have also noted that there are very few Sold signs on Whitegates boards. As the valuation was significantly higher than other agents I have a feeling the valuation is set high to lure you in. Which wouldn't be such an issue i guess if they actually worked to present your house to the buyers market in the best possible light, but that wasn't the case. I had been warned from a neighbour who sold their last home with Whitegates that service was poor but I've experienced it for myself. Deciding to sell your family home is stressful enough you don't need lazy agents. I would say to potential sellers, don't be afraid to look outside of heanor for other agents, I've had good conversations with agents in ripley and belper and have also seen several boards from those agents with sold signs in the local heanor area.
5/5
GoogleIt is a very good service and friendly team, Lisa is very experienced manager and she has been very helpful in my letting and managing property processes.
5/5
GoogleWhitegates @ Heanor were very professional in all questions and queries that we have had. We would recommend highly.
1/5
GoogleBad service. Viewed a property and expressed interest straight away. Deterred from applying as they 'had to check with Landlord first' and was promised a call back. This never happened so phoned in and they said they would chase and call back. This never happended either. Turns out they have now let property to someone else. Can appreciate the letting market is fierce, but lying to and misleading customers is unacceptable. Would not recommended.
5/5
GoogleAlways timely with getting the repair team out, so friendly and keeps me updated with every step and checks up once the work is complete to make sure everything is OK, definitely recommend
5/5
TrustpilotWhitegates first class service
Whitegates have given me a first class service since I began renting my property with them 4 years ago. They keep me well informed and manage the day to day issues competently.
5/5
GoogleWonderful service, helped us move in a short space of time just before Christmas. Staff are friendly and very helpful
5/5
GoogleWouldn't hesitate to recommend Whitegates! They were brilliant whilst we were buying our house. Always responded quickly to any queries and everyone we dealt with was very friendly and professional. Really happy with the service we had from them!
5/5
GoogleJust moved in to a property!throughout our application Lisa was so helpful!highly recommendedPositiveQuality
5/5
GoogleJust moved into a rental property, any questions we've had, they've answered. We had a couple of faults with the property and they were quick to respond and get in contact with the landlord. Very impressed with the service. Also loved the welcome package they gave us that was full of discounts from places like dunelm etc.PositiveResponsiveness, Professionalism
5/5
GoogleGoogle Reviews Whitegates Brilliant service as always. Staff very friendly and efficient. Brilliant service as always
5/5
GoogleWould definitely recommend! We have been using Whitegates for over a year now and are continually impressed with their responsiveness and professionalism. Lisa especially is always easy to get hold of and very knowledgable. We also know other landlords who have used their services and are equally impressed.
5/5
GoogleA great team to deal with, fast, friendly and really helpful with getting things sorted. Highly recommended.
5/5
GoogleI have been with Whitegates for a number of years and the service and communication that I receive is professional and outstanding I am very please with all the staff that work there they are always there for me which I appreciate a lot keep up the good work and I would recommend the estate agents to anyone thanks
5/5
GoogleHouse rented quickly, brilliant job from all the team at Whitegates, Gemma and Lisa both brilliant couldn't do enough. I wouldn't go anywhere else.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Whitegates Heanor
How many reviews does Whitegates Heanor have?
Whitegates's Heanor office has 316 reviews across four platforms: 291 on Google, 5 on Facebook, 1 on View Agents, 19 on Trustpilot.
What is Whitegates Heanor's rating?
Whitegates Heanor is rated 4.7 out of 5 across all 316 reviews, and 4.7 out of 5 on Google from 291 reviews.
Where is Whitegates's Heanor office?
Whitegates Heanor, 37 Derby Road, Heanor, DE75 7RG.
