Linley & Simpson Headingley reviews

★★★★★ 5/5

Google

We would like to thank kieren for all his help in the sale of our property. Very helpful arranging trades people to clear the property and getting the sale through as we do not live locally and unable to travel. Would recommend this company and use again.

Raymond · 28 December 2023

★★★★★ 5/5

Google

Sarah and Holly were great. They were super quick to respond to any queries and provided me with all the information I needed and clarified anything I was unsure about.

Romeesa · 29 May 2019

★★★★★ 5/5

Google

Really impresed with the level of professionalism and was highly accomodating to both my girlfriend and I. Everyone in the agency were responsive. Mark was a great agent who guided around Leeds and even showed us some additonal properties that were within our budget. Friendly agent and recommend this agency to others.PositiveResponsiveness, Quality, Professionalism

Marwai · 25 August 2021

★★★★★ 5/5

Google

Great Letting Agents with professional and high quality properties. I have dealt with Holly on a number of occasions and she is always quick to reply and very helpful.

Ana-Rosa · 29 May 2019

★★★★★ 1/5

Google

Very poor experience. Left us without a working shower for a month in the middle of winter because the landlord wanted cheaper quotes on plumbers despite my pleading for it to be resolved quickly. Were incredibly stubborn on returning any of my deposit and indeed I had to take legal action to get a fair result. In my opinion they took the landlords side on every possible occasion and I would never rent with them again. Just avoid.

Damian · 29 May 2018

★★★★★ 1/5

Google

I know it is hard to avoid them but try to at all cost. Unfriendly to tenants! We rent a house with them back in March 2023, we asked beforehand if the landlord allow 1 cat, even offered to pay £25 more per month. The house is really old, victorian house, but we really like the space and layout so we still go for it (even they only offer 6 months tenancy because they and the landlord also think the house need a renovation). So when we moved in, we doubt about the professional cleaning when we walk on the carpet, it was dust, dirt. Later on after we live there for 2 weeks, we also discover the sofa have lots of food and even a nail, thanks god it didnt hurt anyone or our cat. We call Linley and they told us to report on their portal, which we did, but there’s no follow up. The oven was also in very bad condition that need deep clean, we barely even use it because of that. So the worse came after we moved out, we officially need to move out in sep 7, because we are moving away from Leeds, so we want to be well prepared. We move out on sep 4, before that in end of August, we called one of the cleaning company that Linley provided, they quote us £165 for cleaning, we specifically ask if that include carpet cleaning because we’ve got a cat and they said yes! So we agreed to the price and ask him to come before Sep 4 to complete the cleaning so we can check before we go away. But he insisted and said he is not available before Sep 4, and said they will deal with Linley on the date for cleaning, they want us to move out first and do the cleaning. So Linley also agreed the cleaning can be after we move out, they will just deduct the £165 from our deposit. We did think it is weird, and heard many news about agency try to take deposits from tenants, so we sent an email to Linley cc’ed the cleaning company as well, saying we been quote for £165 for professionals cleaning included carpet. (Both side no reply) On Sep 4, we have returned the keys, there are also viewing’s happening on Sep 4-6, on Sep 7, i also called the cleaning company again and see if he done the cleaning yet, and the guy was like oh have you move out? Ok i will deal with Linley, dont worry, and said will give me a call back but never did After chasing and chasing again, Courtney from Linley have finally email us, and deducted £291 from our deposit, claiming that the extra cost is carpet cleaning. We have explained in a few emails, that we been quoted for £165 including carpet and thats the cleaning company that you provided, and suddenly they said £165 doesn’t include carpet 🤯 now I understand why they want you to use their cleaning company and ask you to leave first before they do the clean, so they can put all cost to you. They sent us a check out report that doesn’t even make sense, first of all report is taken after they done serval group of viewings after we moved out without us being there, who knows what happened, and the photos saying a lot of cat hair was left on carpet, the hair was light beige/gold while my cat is a dark brown domestic short hair 🙄 Throughout the conversation Courtney isnt very professional and didnt even try to be nice, just want to close file on us. Really bad experience for this 6 months tenancy with them, paid extra rent, with 1/3 portion of deposit taken

Tiffany · 22 October 2023

★★★★★ 5/5

Google

Michael and the team at L&S have been excellent throughout the process of our house sale. They also managed our let for several years. Highly recommended.

Andrew · 26 February 2024

★★★★★ 2/5

Google

Estate agents get a bad rep and having had to work with Linley and Simpson it's easy to see why. Vendor of house we bought used them so we were forced to work with them. While things significantly improved when the individual we were …

Josh · 14 April 2025

★★★★★ 5/5

Google

Great experience throughout working with Josh at the Headingley branch in Leeds. His time keeping and professional manner has been excellent, to make what can be a stressful process, very straightforward. I'd highly recommend working with him to friends and colleagues. Thanks again, Jordan

Jordan · 15 October 2023

★★★★★ 1/5

Google

Incredible bad service I have ever see in my life!!! No actions few response after they received money. I don't know how they get these high ranks with this terrible customer service. I am really upset right now and shall never come back to them!!! Never!!!

Shawn · 25 August 2023

★★★★★ 5/5

Google

Really smooth moving in experience, Rebecca and Daniel were very helpful and delivered answers to any questions I had very quickly. Highly recommended..

Matthew · 29 May 2019

★★★★★ 5/5

Google

The staff named Holly is nice for me. I hope I can find a wonderful apartment after I finish viewing with her.

Henry · 29 May 2019

★★★★★ 5/5

Google

Had a great experience with this branch, Sophie Hustwith was our agent we dealt with when we rented a property. She answered any questions and was extremely useful, keeping in contact with us throughout the process, I would highly recommend her.

Daniel · 28 May 2022

★★★★★ 5/5

Google

It was proving to be a difficult and protracted sale, but Kieran worked very hard to chase the solicitors and get them talking to each other. He kept me updated at all times and ensured that we got over the finishing line.

Paul · 8 October 2023

★★★★★ 5/5

Google

Mark and Sarah have been absolute stars. We have found a high-quality property that we really like and the pair of them went out of their way to contact us and arrange a last-minute viewing yesterday (Friday 12th July 2019). We have had constant friendliness, great customer service, and clarity when explaining all processes and required payments etc. Cannot wait to meet the landlord for the property!!

Caroline · 28 May 2020

★★★★★ 1/5

Google

Avoid renting with Linley and Simpson. Has leaking windows, windows that don't close, mould and damp for over a year and now no boiler. Everytine you chase them it's always "speaking to contractors" and then they won't let you exit the contract. Initially heard good things but will say highly avoid using them

Alec · 3 November 2024

★★★★★ 5/5

Google

We were provided really good service. Stephanie showed us around the house and kept in contact with us whilst we went through the buying process which was really nice. When the sale was completed it was really nice to recieve a lovely message from her wishing us all the best for our new house

Charlotte · 1 August 2022

★★★★★ 5/5

Google

I've recently completed on a sale via Linley & Simpson (L&S) and had a very good experience. Michael Davies managed our sale from start to finish and I was extremely impressed. After contacting several competitors including L&S, it was …

Oliver · 14 April 2025

★★★★★ 5/5

Google

Holly has been extremely helpful and made the whole process of searching for properties and signing easy and enjoyable.

Kathryn · 29 May 2019

★★★★★ 5/5

Google

Holly is a five star employee, helpful, friendly and informative. A credit to the company she works for.

Andrew · 29 May 2019

★★★★★ 4/5

Google

Very efficient and friendly service from Stephanie and Michael. We were kept up to date with all aspects of the sale process/negotiations and any issues we had were dealt with very competently. Thankyou very much linley and Simpson. We would recommend your services to prospective sellers without hesitation. Well done Stephanie!

Michael · 31 August 2022

★★★★★ 5/5

Google

Highly recommend using this branch. Mark and Kyle were excellent with communicating, providing clear information, really friendly and professional. Couldn’t have asked for a better service from these two. Thanks so much to you both 😊 …

Victoria · 28 May 2022

★★★★★ 5/5

Google

Dealt with Holly today, super quick response via email and extremely helpful. Definitely recommend using this company and Holly!

Lee · 29 May 2018

★★★★★ 1/5

Google

Incredible bad service I have ever see in my life!!! No actions few response after they received money. I don't know how they get these high ranks with this terrible customer service. I am really upset right now and shall never come back to them!!! Never!!!

JUNJUN · 29 December 2022