Orbit Headcorn reviews

★★★★★ 1/5

Trustpilot

I'm a orbit resident have been for long…

I'm a orbit resident have been for long time ,Been waiting for a shower to be fitted since may as my shower has not worked since been in this property for over 9 years it's a rubbish on the tap one had several electricians out , said couldn't sort job needs an electric shower opposite wall I've taken bout 10 days off now since may as I need to be at property ,I've rang so many times to orbit and fortem ...still no shower it's disgusting!!! Communication is shocking waited in again today no one turned up rang fortem said orbit has cancelled job .Rang orbit they said haven't cancelled job this is actually affecting my mental health guess what still no shower and I've lost money having days off because of this !!!

Sheena · 18 August 2022

★★★★★ 1/5

Trustpilot

Worst Housing association ever

Absolutely appaling. Stay away from Orbit! High increases in service charge, faults not recorded on the system, lack of transparency, lack of honesty. Even their CEO, Phil Andrew, doesn't bother to listen to customers, he photographs himself with new leaders in power promoting affordable housing in a safe environment which is exactly what Orbit are not. I had more issues with Orbit in a new built property for the last 2 years than I had for the previous 15 years renting combined.

Alexandru · 7 October 2024

★★★★★ 1/5

Trustpilot

Stay away from orbit

Orbit homes needs shutting down they are awful , the state they hand the houses over and dreadful they did not clean the home at all lots of outstanding work to be done even tho we had our move in date pushed back so they could finish the snagging. We have been having problems with the drains making them over flow in the house there response is that someone with be out in 48 hours , witch is unacceptable when we have 4 kids in the house. We have had a really poor experience with orbit and i would recommend that people stay well away , i will be perusing this more as i think its totally unacceptable.

Tom · 26 July 2022

★★★★★ 3/5

Trustpilot

Preventing a bigger job is possible

I didn't like the fact that although I explained if they do not repair now it would lead to a larger structural job as the rot will eventually get into the roof, currently it's paint peeled off the fascia in large patches they think it's cosmetic and aren't interested in preventing this from happening, I explained I am disabled so cannot do this myself and wouldn't know what kind of tradesperson I would need to contact so the lady said she would refer me to better days who will help but they didn't ring, they actually conceded and sent a company out who looked and stated they don't repaint they replace so it's understandable orbit isn't interested they could find a company that sands back and repaints, that's what I would do if I was able, the lady was polite

Dee · 28 September 2024

★★★★★ 1/5

Trustpilot

Unless as usual

I call Friday 4pm after work, due to being on hold for 40 minutes I eventually run out of time and leave a message with them. I said I am working and in a very noisy engineering environment so can't hear my phone nevermore receive a call and talk. Anyways, left a message to call me back after 4pm it's now 6 days later and I have 2 missed calls one at 10am and one at 11:38 ??? What good is that??? I'll call back after 4pm

Brett · 14 July 2022

★★★★★ 5/5

Trustpilot

My coach was Emma she has been…

My coach was Emma she has been brilliant to me, she is helpful and understanding,and I don't know where I would be without her helping me through this, she has helped me in every way she can, thank you Emma

Denise · 1 April 2021

★★★★★ 5/5

Trustpilot

Susan Conway has been such a big help

Susan Conway has been such a big help. Getting me into course and finding equipment. After years of not being able to work, I’ve finally found something I love that will fit in with my life. A massive thank you

Kelly · 20 March 2021

★★★★★ 5/5

Trustpilot

Very good Housing association agency

Very good Housing association agency, I’ve been with them for nearly 9 years with no problems what so ever, Their customer care ethic is 5 stars 🌟 Always helped with any problems straight the way, I’m sad to leave them but I need to up size xxx

Lindsey · 10 October 2024

★★★★★ 1/5

Trustpilot

Useless orbit

So the farce continues orbit told me that MPS would be attending today to fix my wetroom that has been unusable for 3 weeks. well the engineer is here now but he is an electrician and unable to do the work. How much longer are orbit going to be allowed to treat there customers with contempt and disregard health and safety issues. I have just been discharged from hospital with massive infections in my legs. I need to keep my legs clean, but of course i cannot as i have no shower to wash with.

Bob · 28 June 2022

★★★★★ 5/5

Trustpilot

Engineer was efficient

Engineer was efficient, polite and friendly

Derrick · 11 June 2024

★★★★★ 1/5

Trustpilot

terrible service

Orbit housing are the most unprofessional people I have ever had the misfortune to have dealings with. they make a lot of noise about caring for people, yet they let urgent repairs drag on causing suffering and inconvenience to there tenants. I have long term life threatening ailments that require daily attention. I have ulcers on my legs which are infected, but I cannot shower because my wet room is out of action yet again, and yet again MPS are dragging there feet. if you can manage to get through to orbit they will give you a load of BS and promise you things, just to get you off the phone. the service is apalling.

Bob · 22 June 2022

★★★★★ 1/5

Trustpilot

Orbit are horrendous, avoid them

Orbit are the worst company I have ever known, I have been writing to their CEO for 2 years 10 months trying to get repairs done, some are done but they are still not finished, the CEO cant even be bothered to acknowledge the letters and photos let alone send me a reply, when you have some so rude running a company no wonder it's so bad and what a joke that you can't review anything over 12 months old.... shocking, I have had to make up a later date

Theo · 20 September 2024

★★★★★ 2/5

Google

We love living here but they need to sort out the grounds as they are not being looked after, we have contacted customer service but they just keep kicking the can down the road and are doing nothing. We have concerns about the frequency and standard of work expected to be carried out by the maintenance company. We have never seen the roads and pathways swept since we have lived here, and considering this is included in our bill this year we would expect the service to be completed along with weeding of these areas on a regular basis. Grass cutting does seem to be a very intermittent activity, and although we understand that seasons and the weather play a part in the regularity, the grounds do appear unkempt at times.

Les · 17 June 2022

★★★★★ 1/5

Trustpilot

Moving out an orbit property as a homeowner

Moved in to our first home as a couple 6 years ago. We had a few issues but these were to be expected with a new build. It's now come to the time we want to move on and our solicitor raised some queries with them for our sale. 3 weeks on no one can give us the answer been on hold for hours and when I finally get through no one is on hand who knows how to answer just get told its been forwarded to the revelevant team. If I don't get anything today my house sale will fall through as people in the chain are fed up of waiting for the last outstanding documents. Other people on the estate have sold houses and moved and the documents requested are nothing major why they are not included in the management pack that you have to pay £100 for I will never know!

Gemma · 10 June 2022

★★★★★ 1/5

Trustpilot

FRAUDULENT! HAVEN'T UPDATED LAND REGISTRY!

THEY HAVEN'T PROVIDED THE DOCUMENTS MY SOLICITORS NEED TO UPDATE THE LAND REGISTRY!!!! SO AFTER 2 YEARS OF THINKING I OWNED THE PROPERTY, I HAVE JUST FOUND OUT THAT THEY HAVE BEEN DELIBERATELY WITHOLDING THE INFORMATION MY SOLICITORS NEED TO PUT THE LEASEHOLD IN MY NAME. FRAUDULENT USELESS COMPANY. I SUGGEST SOMEONE GETS IN CONTACT WITH MYSELF AND MY SOLS (O'NEILL PATIENT) IMMEDIATELY TO RESOLVE THIS MATTER TODAY. DISGUSTED IS AN UNDERSTATEMENT.

Rachel · 4 April 2023

★★★★★ 1/5

Trustpilot

If I could it give a -10.

If I could it give a -10 I would, lift always breaking down never fixed properly. Left my disabled mother unable to get into her home for over a week. When we struggled to get her into her flat. She was then stranded for another week. Totally implicating her health care as she has to attend regular hospital appointments which have all been cancelled. Continuously phone Orbit housing only to be fed lies and false hope. I am hoping by naming and shaming something will be done sooner. Every phone that is made were given a lip service of 48 hours until a response.

Stephanie · 19 May 2022

★★★★★ 1/5

Trustpilot

Horrible housing association in Bexley…

Horrible housing association in Bexley area, false advertisement about caring about the local community, they don't, spending loads of money building new homes for profit and meanwhile neglecting their old ugly buildings where residents have to endure the smell of dogs 💩, urine, rubbish, antisocial behaviour, faulty doors, etc... Repairs take too long to happen and when it does, it's poor quality work. We've been complaining for years and all we get it's silly excuses, no action, no call backs but rent gets collected religiously. Orbit it's a disgrace, unfortunately, I've been their tenant since 2005 n others living here longer than myself complain about the same. No home improvements, the original piping (1949) hasn't been updated, even when it bursted and major work was in need, orbit rather save money and just used pc remedy, constant blockages, everything is so old, smelly, ugly, broken, outdated n so on...the latest property manager is as useless as the previous ones. I wish I had enough money to take them to court but then again if I did, I wouldn't live here...that's why they get away with their neglect.

C · 19 May 2022

★★★★★ 1/5

Trustpilot

My mum has chronic COPD as well as just…

My mum has chronic COPD as well as just under going a hip replacement. Our down stairs toilet doesn’t flush, our boiler doesn’t work 99% of the time so she calls orbit to be told she can manage going to the upstairs toilet when she has literally been downstairs bound since having the opp. The lady said copd isn’t that bad to go upstairs and the boiler shouldn’t be a issue??!! What kind of service is this? I didn’t know they had there medical certificate or maybe they would like too take this up with a medical professional??

Shan · 25 April 2022

★★★★★ 1/5

Trustpilot

Left trapped in my home as the fire…

Left trapped in my home as the fire door that Orbit supplied to my flat got jammed and would not open.2 locksmiths later and a £400 bill I now can get out of my flat. The response from orbit.... It's your door so you need to get yourself out!!!!

Emma · 14 August 2024

★★★★★ 5/5

Trustpilot

Donna was very helpful

Donna was very helpful, professional and friendly. She gave me lots of options to improve my life.

Simon · 19 September 2023

★★★★★ 5/5

Trustpilot

Donna was very helpful and seemed very…

Donna was very helpful and seemed very sympathetic and she was lovely and made me feeel good thanku

Carrie · 23 August 2023

★★★★★ 5/5

Trustpilot

Digital skills and better days for to help with social isolation I’ve had for 12 years its like a prison here

Was contacted by Amy about I can have get more digital skills from a course by orbit and also any link ups to meet ups so as not to be so isolated fingers crossed she was very polite and helpful but I find orbit have been discrimative about my physical and disabilities needs in placing me on the top floor climbing four flights of stairs to my flat causing me unnecessary stress and anxiety for past 12 years although trying and tried to request a mananagement move for years …..to no avail.

Tabitha · 15 April 2022

★★★★★ 1/5

Trustpilot

The housing association who make hard working families homeless!

Not sure where to start with this housing association to be honest. 1. Moved into one of their new build properties in 2018, it was an aspire before you buy property. With every reason we wanted to buy a percentage of the property now it's 2022 and unfortunately it's a change of circumstances caused by covid and lockdowns as it affected work and my personal circumstances which I've made orbit well aware of that I can't put a percentage down on the property anymore, I've tried to work with orbit to have another 5 year contract so I can buy a percentage they refused, I asked how about changing the tenancy agreement over good tenants, always paid rent, no complaints. They refused. So instead they are serving an eviction notice when they legally can! This is now leaving me, my partner and 2 children homeless! Never heard of a housing association making a vunable family homeless. They don't understand how much this has affected me it ended up with me almost hospitalised with a psyotic breakdown which I've ended up being medicated for.How does it make sense making a good hard working family homeless all while there are people living in your properties not paying rent, damaging your properties, causing anti social behaviour! But let's make the people who always pay rent, work, good citizens on the estate homeless!2. Service charges, over charging every year since 2018. I'm being charged for services I don't even have for example window cleaning! 3. Parking. They have now decided to change parking companies. Lied to the local counseller nicola saying we have recieved letters on how to apply for a e-permit no one has recieved any letters but rules on the car park. Not enough car parking spaces for people who live on the estate! 4. Visitors are banned from parking in erith park estate. For someone like myself who need weekly support from friends, family I don't think they understand how much this is going to affect people. What about people needing carers, midwives, doctors, health visitors. 5. They lie! They have lied so many times I have lost count. They have said residents have recieved information when we haven't. People have had damage done to their properties, cars, communal postal area. Ask for cctv even the police have asked for cctv do we get it? No of course not. Constantly lying saying the cctv was down, the cctv isn't active in that area of the building. 6. Dangerous cladding which turned out not to be dangerous but now impossible for anyone to sell their properties. 7. Negligence to residents who need repairs doing. I've spoken to many neighbours where someone has a collapsed ceiling which was due to the building contractors via the cladding where water got in, got through to the ceiling this has been 2 years now. Another neighbour where her whole property is full of mould, collapsed ceilings, collapsed walls due to leaking 3 years for her now. Another neighbour her balcony glass is shattered now can not use the balcony. How dangerous is it these repairs are not getting done. I would fix minor problems myself which most residents probably do but my god collapsed ceilings due to leaking? I'm going to the local newspapers, getting solicitors involved, I have contacted watch dog, housing ombudsman, good morning Britain. the housing crisis is so bad in this country. Imagine making residents homeless, Negligence towards repairs, lying through their teeth.

Avril · 10 April 2022

★★★★★ 4/5

Trustpilot

Lucy was very helpful

Lucy was very helpful, she ensured that my issue was dealt with. I was very pleased with the way she took her time in dealing with my query and thus extremely happy with the outcome

Bose · 21 October 2021