Orbit Headcorn reviews

★★★★★ 2/5

Trustpilot

Bsw are useless and can’t do a simple…

Bsw are useless and can’t do a simple job condemned a new boiler in a new build had hassle told me to use emergen switch but it’s a combi boiler so no switch have 2 disabled ppl in Hse who rely on hot water but didn’t care came bk 2 days later to sort it absolutely disgusting

Kelly · 11 July 2024

★★★★★ 5/5

Trustpilot

Man was friendly and efficient

Samantha · 15 September 2024

★★★★★ 1/5

Trustpilot

so yet another week nothing done

so yet another week has gone by Orbit and Mitie have done nothing at all. I spoke to orbit customer services a couple of times and was promised return phone calls which of course never happened. "I could not get through" strange how everybody else has managed, or use my landline phone. How do you know when orbit are lying.....there lips move. i have manged to get a national newspaper interested they want to come and take pictures.

Bob · 3 March 2023

★★★★★ 1/5

Trustpilot

HOLY SMOKE'S !! WHAT A JOKE!!

Incompetent, incapable. Unprofessional rude. bad business practices. Ignorant

Dan · 6 February 2026

★★★★★ 5/5

Trustpilot

Electrical Inspection

The Gentlemen was polite and professional.

Andrew · 20 August 2024

★★★★★ 5/5

Trustpilot

Donna was lovely and reassuring she…

Donna was lovely and reassuring she made me fill better and put me in touch with organisations that can help she was lovely people like her restore your faith in humanity

Clare · 28 December 2022

★★★★★ 1/5

Trustpilot

Safety and Wellbeing of Vulnerable Tenants

Most unfortunate that Orbit Housing does not seem worried about keeping their vulnerable tenants feeling safe and secure in their properties. I suppose social housing is viewed in a lesser way than those who rent privately. My partner lives at an Orbit property and I am their carer. There have been a number of incidents at their block including harassment, aggressive homophobic abuse, vandalism, graffiti, drug usage, theft of Orbit property as well as a fire set in the bin cabinet. My partner wished to put up a ring doorbell after such incidents as they have a number of mental health issues and wanted to do so to keep safe. Orbit decided to penalise my partner for such a thing and denied them any use of such a device. My partner is to be cautioned for attempting to keep themselves safe, whilst all the ASB continues. Orbit has offered no alternative to keep my partner secure. In accordance to their policy on CCTV they give permission but will not. This is an illogical move as the camera will only film in front of the door and the only tenant to ever need to walk past it is more than happy to have it there. My partner is willing to sign for a declaration for using a ring doorbell. Orbit refuse to invest in their own CCTV cameras as they cost any amount of money. It is a no brainer, as the local council and police have even suggested the use of ring doorbells or have Orbit use CCTV to make my partner and other residents feel secure.Since all of this, my partners health has suffered as well as my own mental wellbeing.

Samuel · 10 November 2022

★★★★★ 5/5

Trustpilot

Engineer was efficient

Engineer was efficient, tidy and friendly.

Christine · 8 August 2024

★★★★★ 1/5

Trustpilot

let down again as usual

I have been waiting 12 days for a repair to my flooded wet room, again the shower is not pumping away waste water, and has floode my hallway again. someone from orbit phoned me yesterday and arranged for MPS to visit today to fix it. well yet again a workman arrived and left after 60 seconds, yet another waste of time. why dont they get someone who knows what they are doing. Thanks orbit.............for nothing yet again.

Bob · 21 February 2023

★★★★★ 1/5

Trustpilot

SHARED OWNERSHIP

Edit: Over 49 emails in... and you have to do the chasing Try to find another shared ownership supplier because the ones at Westwood Point - Thanet are awfully put together. We bought a new shared ownership house with Orbit. There standards are so low, it was almost like someone had lived on the house before us! Then, amongst other issues that Linden Homes sorter for us - thank goodness the one that was left with Orbit/Vistry the warped front door has being going on for over 7 months! As long as Orbit are paid the share of rent - they show no care in the World. If you don't want to feel like you get whats given to you with, a new home which is meant to be nice and new. Do not get through Orbit.

Simon · 27 October 2022

★★★★★ 1/5

Trustpilot

Three more emails sent to orbit in the…

Three more emails sent to orbit in the last few weeks and no replies. Funnily enough they responded to the mp when I complained about them to him. Apparently none of my complaints have been logged with orbit, strange. Yet when I email and ask the correct way to log complaints, no one wants to answer. Works perfect for orbit if there are no complaints logged, they don't have to take any actions to resolve them. Useless company. Wait for their standard response below. I actually believe that no-one reads these and it's an automated reply. I dare you to actually write something different, perhaps even answer my question for me. That would be helpful.

Cantonaman · 15 October 2022

★★★★★ 1/5

Trustpilot

APPALLING COMPANY!

At first I was quite happy being placed under Orbit as from their website it looks like a company that actually cares and looks after their customers. However this is not the case and it only took a couple of weeks to realise how horrific the company actually is and how they constantly breach their contracts with the tenant. I was firstly placed in a house that wasn’t even liveable for myself and a one year old. It was absolutely disgusting. Jobs that clearly needed doing were just ignored and they did as little as possible. After several months of constant phone calls, emails and pushing the company I finally got things sorted or the ball rolling. If I hadn’t of complained and kept on top of my complaints everything would of been ignored and nothing would of been done. I put in a formal complaint in July 2021 regarding the issues and the fact nothing was being resolved and I was constantly chasing the company and just being ignored. We are now in October 2022 and this complaint is still ongoing. I’ve had no correspondence since September 2021 and have chased this numerous times being told someone will contact me, they cannot find anything on the system, it will be looked into or just completely ignored via email. I could go on as they’re so many other incidents. It’s just an absolutely appalling company! I DO NOT RECOMMEND.

Em · 5 October 2022

★★★★★ 1/5

Trustpilot

Does not merit even one star

I checked your Policies, especially with regard to 'Damp, Mould and Compensation Policy'. "Zero tolerance to damp and mould. We take a proactice approach" "We will ensure that our response to reports of damp and mould are timely and reflect the urgency of the issue"And it goes on in the same vein. Pity your actions are not in accordance with your policies.Tell me, exactly, how long does it take to repair leaks where water pours in? Oh, and do not reply with your usual, as I have no intention of contacting you as I will be fobbed off like numerous others have been. Your company does not provide an 'excellent' service, in fact it is substandard.

Catherine · 1 October 2022

★★★★★ 1/5

Trustpilot

Orbit are getting worse.

As tenants we do not write these reviews for the fun of it, Orbit are truly awful, they have no consideration for tenants. as many of the reviews highlight. The Customer service lines for instance are a complete joke, and at times staff are quite unpleasant on the telephone and certainly not helpful, and the waiting times to get to speak to anyone is dreadful, especially after all the time waiting to get through our call achieves nothing which is how it seems to be all the time now. So all in all a terrible Housing Association. As for date of experience (below) it is unfortunately all the time and again today.

Jayne · 29 September 2022

★★★★★ 1/5

Trustpilot

Total Disbelief , shoddy customer service …

1 star only because I didn't have the choice 0.Where Do I start, complaint number 1: my stepson was diagnosed with Leukaemia 12 months ago a d was in hospital fie over 4 months whilst waiting fior a stem transplant. After having the op he was allowed home after several more months. We were given lots of information on things that he should do or avoid due to his immune system being NONE existent. One of which was keeping warm to avoid catching something like a common cold as this could cause severe issues. We have been with orbit for 10 years and have complained about Ill fitting windows and doors so gave it another shot at getting this done . What a shambles , after 5 visits for pictures, patched up repairs they finally sorted it woop, woop . No 2; had a major leak recently in the kitchen mid evening and called to say that we required an emergency plumber. Fair play the plumber did arrive 4 hours later but could not fix it as he had no parts then left with water seeping out still. We have a neighbour who is a plumber and we had to pay him to fix the problem as the original plumber did not return after 3 days . When we contacted orbit to get the money back they stated that they would not be paying the bill as this is NOT THERE POLICY. Lesson learnt, let the place flood in future which would cost more than the £160+ that we gave had to pay . We are still contesting this .No 3: last Friday we had a boiler inspection vua Orbits chosen experts as they are legally required to maintain this equipment annually. The said engineer highlighted that the boiler was faulty and would require a new part , surprise, surprised He didn't have one in his van and would come back . When ? Who feckin knows ? This has left us as a family 0f 5 with 2 children with no hot water sine Friday ( today is Tuesday ) after ringing to find out when it would fixed the customer service adviser ( and I use this term loosely) stated that it was booked as an emergency but could not advise when it would be completed but it could take up to 7 days OMG. This could be 10 days plus with no HOT WATER . When asked what we are to do without this they stated & I quote . Make other arrangements for getting access to a hot water supply @£&^#%*@£^&* to say that my blood us boiling ( which is more than the water ) is an under statement . Get your act together Orbit, if I was to hold back my rent for a while I believe the baliffs would be here quicker than any of the recent repair men that we have encountered. There will be a complaint going to the Omnsbudsman in the comming days .

John · 27 September 2022

★★★★★ 1/5

Trustpilot

been with orbit for years getting…

been with orbit for years getting through to them is a nightmare was on the phone for 30 mins then got cut off by operator ,called again on the phone an hour and still waiting as next online engineer left property leaving me with go connection to gas connection, have no hot water and not able to use my cooker, still on hold now has been over an hour now, this is appaling

Janet · 17 May 2023

★★★★★ 1/5

Trustpilot

This company is a Total rip-off

This company is a Total rip-off! Do not use. They rented a truck and I purchased insurance, we took an Uber to pick up truck and there were no trucks avable, took Uber back home and then spent over 4 hours on the phone getting the run around. I ended up sending an email stating that since truck was not ever available I did not need ins for it. They just sent email advising that they would not return $75.00 they owe me. We never got the vehicle they rented to me. It is theft

Tina · 10 September 2022

★★★★★ 1/5

Trustpilot

Steer Clear - Poor customer care

We have been waiting for a response since June for an engineer to come out and have a look at the system for the mother-in-law (Aged 81) we are now in September and still no further forward. This has resulted in leaving an elderly lady without any hot water whatsoever. We have contacted them repeatedly for update, been informed that both engineers are on annual leave then to top it of today (2nd September) advised that this has now been transferred to a different department. We have asked for the department and if they could they email the details to us but no response. I have to say this is truly poor customer service and certainly a company I would advise NOT to use if possible.

Paul · 2 September 2022

★★★★★ 1/5

Trustpilot

I wouldn't rate it terrible customer service

I wouldn't rate it. Phoned orbit Stratford-upon-avon for 45minuets + told me I was next in line and then was cut off and the store was closed. Phoned orbit main number after for 48 minutes phone answered and the lady operator said "good bye" to her colleagues and cut the phone she then recalled back said she had was listening to me even though I was muted up until that point and told me she will send someone female to my house I asked I'm not sure what are you on about and she hung up the phone refusing to pick up. I Was waiting for 2hours "next in line" poor customer service and inexperienced operator!!

Jessie · 31 August 2022

★★★★★ 1/5

Trustpilot

I have been an orbit customer for over…

I have been an orbit customer for over 10 years. They are completly incompetent. They do nothing. They are only interest is collecting your rent. They have no interest in fixing defects, dealing with anti social behaviour or just helping customers in general. If you are thinking of renting from them or doing a shared ownership scheme, I advise you to look elsewhere. You will seriously regret having any agreement with them. They do not care about their customers at all and do not listen to their complaints.Also note all their replies to people's complaints. They all say exactly the same thing. Why? Because they do no want to show how useless they are resolving people's issues on here. They want to do it privately so others can not see.

Cantonaman · 30 August 2022

★★★★★ 5/5

Trustpilot

The gentleman was polite

The gentleman was polite, efficient and kept me informed during the check as to what he was doing. Afterwards, he was succinct in his break down on the condition of my boiler, heating and gas as well as checking all my alarms. Very thorough and all was well, with a good job done!

TG · 24 July 2024

★★★★★ 5/5

Trustpilot

Donna is amazing she helped me in a…

Donna is amazing she helped me in a time of great need. Very understanding and a very good listener. Really helpful and supportive.

Mark · 26 June 2023

★★★★★ 1/5

Trustpilot

We rent from Orbit - too many calls for no actual reason.

We rent from Orbit. We pay in advance via direct debit. Twice now, when we’ve already paid, and when the direct debit was not even due yet, they’ve rung us from their income team - and the first time they were calling to see if we needed an arrangement. For what? We weren’t even late.I can only imagine why this time.I feel harassed, and I don’t appreciate it.

Anne · 13 September 2023

★★★★★ 4/5

Trustpilot

After speaking to Diane this morning, I feel a little bit more at ease to think that I might get help and that’s a big step so thank you

After speaking to Donna this morning, I feel that I will get help to get me back on the right road again after your voice from here. I’m still worried about the letter I received about starting eviction. I do hope this doesn’t happen as this is the first time I’ve been in trouble with my rent since 2009 but I do thank you for the advice and help it looks like I will be getting

Alec · 17 January 2023