Fox and Sons Lettings Haywards Heath reviews

★★★★★ 1/5

Trustpilot

Do not use this Eastbourne Estate Agent

We feel our property was overpriced, which led to reduction after reduction in sale price. Did not respond to phone calls, or said things would be done that weren`t. To us the agents came across as arrogant, starting from not explaining the length of initial contract, right through to poor viewings both in numbers and quality of details given to possible buyers. Things were delayed because information was not passed through, and quite often was inaccurate. Very poor value for money. Instructed around the end of July 2022, completed 30th March 2023, pushed into a very short time between exchange and completion because of misinformation, and into a large reduction on our sale price.

Website · 20 June 2023

★★★★★ 5/5

Google

A really helpful, positive and proactive team. Thank you for all your help. Special thanks to Byron and Zoe.

Susan · 16 December 2025

★★★★★ 5/5

Trustpilot

Fox and sons hedge end/Southampton branch

Fox and sons hedge end branch, Dion and lily are absolutely wonderful, they have helped us with everything, they go above and beyond what they need to do, they are professional but have a caring human side, would definitely sell or buy my home with them, we have just brought a park home with them and they couldn't have done more for us, well done team , keep up the brilliant work you do, thank you. Fox and sons Southampton, we have just sold our house through this branch, they are such lovely people, Charlotte,Lucia and Kate have helped us the most and are such lovely helpful people, very professional and caring, with the human touch, thank you for helping us sell our house, keep up the good work. Well done fox and sons

S.saunders · 19 May 2026

★★★★★ 5/5

Google

We had an excellent experience working with Fox and Sons during our home-buying journey. The entire team was professional, knowledgeable, and incredibly supportive throughout the entire process. From our first inquiry to the final closing, they made sure everything went smoothly and efficiently. What stood out most was their clear communication, attention to detail, and genuine care for our needs. Every step was handled with transparency and professionalism, making us feel confident and well-informed at all times. We’re truly grateful for their help in finding our new home and would highly recommend Fox and Sons to anyone looking to buy property. Their dedication and teamwork made all the difference.

Andras · 10 August 2025

★★★★★ 5/5

Trustpilot

Our experience with Fox & Sons

Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.

Clare · 11 May 2026

★★★★★ 5/5

Google

From my initial meeting with Gareth I had strong confidence in F&S services. Zoe was really efficient and communicated well. Byron was always very professional from my first visit to the property. There was a small proud that an update on the process would have been appreciated but overall my experience was very positive.

Stuart · 25 September 2024

★★★★★ 1/5

Trustpilot

No show viewing

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 23 April 2026

★★★★★ 1/5

Trustpilot

The brighton branch

The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins

Sonia · 10 December 2024

★★★★★ 5/5

Trustpilot

Seamless experience

I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!

Lauren · 27 November 2024

★★★★★ 5/5

Google

I dealt with Ben, Jack, Bryan and Zoe at the Haywards Heath branch during the sale of my flat, all of the team were polite,helpful and responsive during the sale process. I am happy to recommend to others and would use their services again if I had occasion to in the future.

Helen · 23 September 2024

★★★★★ 5/5

Trustpilot

Foxes : The fence looks great....

Fox & Sons Property Management6 Poole HillBournemouth Dear Andrew, I’ve had to find an alternative way to contact you, as my previous communication channel was closed. This is not conducive to properly raising ongoing concerns about the day-to-day condition and management of the block. During a recent visit, I observed a growing number of empty flats. The building is beginning to resemble a vacant commercial property, which raises obvious concerns about security and potential misuse. A simple, low-cost measure, such as installing net curtains in empty units, could help deter unwanted attention and reduce the appearance of vacancy. More concerning is the apparent ease with which individuals are gaining access through the main security door. There are signs that the locking mechanisms may be being bypassed or interfered with. Residents should be formally alerted to remain vigilant and report any suspicious behaviour immediately. There are also indications that individuals may be attempting to assess occupancy of flats by inappropriate means. This raises serious concerns regarding privacy, security, and potential criminal activity, including unauthorised access to networks or utilities. This must be treated as a matter of urgency. In addition, I believe it is now appropriate to carry out a full audit of the garage allocations and associated title deeds. It appears some individuals may be in possession of multiple garages, despite previous clarification that these are not demised under lease or freehold terms. This situation should be reviewed and regularised to ensure fair access for all qualifying residents. Overall, while there are some positive aspects, the issues outlined above require immediate attention and a more proactive management approach. I look forward to your response and to seeing appropriate action taken. Regards,5CC

Consumer · 9 April 2026

★★★★★ 5/5

Trustpilot

I recently got a place with the help of…

I recently got a place with the help of Victoria and her team at fox & sons. I must say I was so impressed with her performance and attitude to work in terms of her swift responses and patient cos I know I rang her so many times which can be annoying to some people, but she never complained, she entertained every of my calls, listened to my worries and put me through all the process that might have been challenging to me. She literally makes all the process easy and fast for me. I feel so happy and confident that I can work with fox & sons in future when I have a property project. A very big thank you to Victoria and her lovely team at fox & sons Portsmouth.

Gabby · 26 October 2024

★★★★★ 1/5

Trustpilot

Worst estate agent in Worthing

Worse estate agent ever in Worthing, do not use!! They came to my disabled mother's house and promised us they had buyers. They did not a single viewing and reduced the price and still did not a single viewing. We went into office and were treated badly by the manager who claimed they’ve been doing social media for the house (which isn’t true) and that I don’t know how to use social media, and I must be confused. They have taken our advert down and have refused to allow us to sell with an agent who is able to actually sell the house!! If you sign a contract with them, their small print states that you are stuck in that contract for 20 weeks even if they don’t find anyone to view your house. Please avoid at all costs!

Caroline · 17 March 2026

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Lou · 13 March 2026

★★★★★ 5/5

Google

Zoe and Byron were both great to work with at the different stages of our search and purchase. Zoe specifically went above and beyond on completion day for us, and Byron was very helpful in the early stages of our search. We would definitely recommend Fox and Sons.

Alaina · 23 September 2024

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 1/5

Trustpilot

Disappointed

I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!

Customer · 30 January 2026

★★★★★ 1/5

Trustpilot

Dealings with his company didn’t even…

Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.

Caro · 23 January 2026

★★★★★ 5/5

Google

Zoe Simmons the sales progressor at Fox and sons Haywards Heath has been fantastic all the way through , very efficient & friendly , nothing was a problem. Easy to get hold of and quick to respond to any emails . Over all the whole team have been good .

John · 14 May 2024

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents

Wendy · 13 July 2026