Fox and Sons Lettings Haywards Heath reviews

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 3/5

Google

We were mostly satisfied with Fox & Sons until it was suggested that our end was holding up exchange because of a deed of variation needed. We did not appreciate the pressure from Zoe to essentially ignore our solicitor. We were paying our …

Jo · 16 February 2026

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 5/5

Trustpilot

Leah from the Waterlooville branch has…

Leah from the Waterlooville branch has been absolutely excellent so far in my journey of moving she has explained everything in so much detail and has so much knowledge in what she does. She is calm polite and very friendly I would highly recommend her services to anyone

Craig · 4 September 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Peacehaven

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

Darren · 24 July 2026

★★★★★ 5/5

Google

We sold our property through Fox and Sons at Haywards Heath. They were a tremendous crew from the beginning to the end. They gave us really helpful information all the way through the process and kept us updated throughout. Really nice people and always available for any queries. Thank you all so much for your help.

Dale · 11 October 2025

★★★★★ 4/5

Trustpilot

Selling my child hood home after parents had passed away

I had 3 other estate agents to look at my dads house after he passed the other agents weren't friendly where as Sam from the Lewes branch was really nice friendly and honest so i went to him although he didn't always get back to me when he said he would he still got back and kept me up-to-date all the other staff from the Lewes branch were lovely and very helpful im looking to buy my house and eventually move and without a doubt ill be going to Sam at the Lewes branch Thank you Sam for all ur help and support and advice

Jane · 19 March 2024

★★★★★ 5/5

Trustpilot

Fox & Sons - Waterlooville

At Waterlooville branch , I have to say the staff are excellent. I was a client buying from a different county, the help and support from this branch was amazing. James Barton-leigh showed us the property first, polite, professional, friendly and helpful, this young guy knows his business and is really great. The manager John Leach has helped me so much. He assisted me when I was panicking about a survey, kept in touch and helped to make my move smooth. Both these gentlemen were brilliant, very helpful, went above and beyond to really help. I cannot express enough how this branch and their staff have assisted me in what was a tricky purchase due to external reasons. Want to buy, go to fox and sons Waterlooville, outstanding service from this amazing staff. Thank you all, best staff ever.

Heather · 28 November 2025

★★★★★ 5/5

Google

I purchased a property on the Lindfield/Haywards Heath boundary and was showed around by Byron. Byron was polite and professional and helped through the negotiations. I would use Fox and Sons again for any future purchase

Steve · 23 September 2024

★★★★★ 1/5

Trustpilot

Sale went OK deposit handling inept…

Purchase went OK-ish although took nearly 7 months for a simple case. They found tenants quick enough, and took their deposit. Getting this custodial deposit transferred to my TDS account a nightmare, 15 work days after advising them of details needed for the transfer (and 34days after taking the deposit), their "accounts team" demand the same TDS information and tenant/property address information they already have. 18 days later I'm still trying to get this done (Portsmouth). Finally Fox & sons have apologised, and admitted their staff needed further training. They eventually provided details of the secure placement of the tenants deposit, and have given a £100 compensation. This is of course scant compensation for the hours of work caused to me, the anxiety I've suffered, and ineptitude shown by their staff

ALAN · 2 February 2024

★★★★★ 5/5

Google

I recently sold my property through Fox and Sons, and I couldn't be happier. From the very first consultation to the final closing, the entire process was smooth, efficient, and fast. The team demonstrated exceptional market knowledge, clear communication, and a proactive approach that made everything feel effortless.

Luis · 16 November 2025

★★★★★ 5/5

Trustpilot

Very professional service

Just completed on my house sale in Eastbourne. I found Tom and his colleagues very easy to deal with. I accepted an offer for full market price within 10 days. Tom kept me up to date weekly with the process, keeping in contact with my conveyancer also. I went to Fox & Sons to sell because 15 yrs earlier I bought through them. Good to know their standards are still as high as they were then!

Winefride · 30 October 2020

★★★★★ 5/5

Trustpilot

I have dealt with a few letting agents…

I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou

Ryan · 22 May 2024

★★★★★ 5/5

Google

Second time using Gareth as our mortgage advisor and he has been incredibly helpful throughout. I would 100% recommend him to someone else as he is very knowledgeable and happy to answer any of our queries!

Frankie · 16 February 2026

★★★★★ 5/5

Trustpilot

I can’t recommend fox and sons…

I can’t recommend fox and sons Eastbourne highly enough.The Manager Stephen was excellent when it came to the sale of our property in Percival Road.We had three agents out to value our home and we felt fox and sons had our best interest’s at heart and we were proved right. He understood our current financial situation and helped us find a great buyer but also find our new home in ArundelRoad.Thankyou so much for everything.Pauline and Richard

Pauline · 31 January 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Hove - No Integrity

Avoid Fox and Sons, Hove branch. They have very little integrity. After we removed their instructions, they sent a 'sour grapes' bill for something they had offered to pay for. Paying is not the problem if it was rightfully billed, but when we asked for an explanation of the invoice, none was provided just continued harassment for payment. Very poor form, wasting both my time and theirs for what appears to be a petty revenge for leaving them. Once the initial sales patter had been executed, they also exhibited a lack lustre standard of service, providing no updates or feedback, interactions with some even felt slightly rude and offhand. Experiences with other Hove agents, so far 10 times better.

Rachel · 18 November 2023

★★★★★ 5/5

Trustpilot

I've just completed a complex purchase…

I've just completed a complex purchase through Fox & Sons Rottingdean, and could not be happier with the service. Alex in particular was conscientious about keeping me up-to-date throughout, and reassured the vendors that the finance would come through in time for their own purchase deadline. The other staff, in particular Alison, were warm and very helpful. And when I got the keys yesterday, it was very touching to find the vendors had left me a lovely card wishing me happiness in the flat, and two bottles of wine to celebrate!Thanks, Alex, you were ace!

Jo · 31 October 2023

★★★★★ 5/5

Google

I recently wanted to rent my flat in Haywards Heath. Olivia found the right applicant within a week and completed the transaction within 2-3 weeks . Although she was away for the completion everything was in place for a smooth handover. Olivia has excellent communication skills and was a pleasure to deal with.

Malcolm · 10 August 2025

★★★★★ 5/5

Trustpilot

Exceptional service, Yushin was brilliant!

We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.

Robyn · 12 October 2024

★★★★★ 1/5

Trustpilot

Lacking in customer service for neurodiversity

I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.

Ali · 27 January 2026

★★★★★ 1/5

Trustpilot

AVOID JACK ALLSOBROOK

AVOID JACK ALLSOBROOK. He will lie & con you of your money. Took us for an extra £3000, we signed the form for £25% if he got us over the asking price, he then took back the paperwork to supposedly complete the form,unbeknownst to us he changed the percentage to 1.5%, we didnt check it as he had just reiterated that we would be paying 1%. We didn't find out until our solicitor paid Fox & Sons the fee. We didn't see or hear from him again. We called the Lewes branch on the 16th Aug 2023 when we found out we had overpaid be told he had been transferred to the Crawley branch due to so many complaints regarding his underhanded approach. Thank you Jack for stealing from us and I expect many others. I wonder just how much further you can sink, but I expect your pit is bottomless & of course this corrupt company have done nothing about it. Not even a phone call from head office. As long as they are making money they do not seem to care.

Anita · 26 August 2023

★★★★★ 5/5

Google

Zoe was a great help during my home purchase. She communicated promptly and clearly and was always willing to chase and prod the conveyancing team when needed. Thanks Zoe.

Chris · 23 August 2024

★★★★★ 5/5

Trustpilot

The Esperance viewing

Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!

Andre · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent contact from Scarlett and…

Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.

Vivienne · 29 January 2026