Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotDreadful!!
Truly shambolic experience with this business. (Sam, Bognor). Appalling lack of communication. Very friendly at the start but then you never hear back despite repeated requests. Have tried to log my complaint three times with absolutely no acknowledgement even that I wish to make a complaint so I've resorted to just posting my grievance here as feedback. I've moved several times over the years and never come across such diabolical customer care. And as for the conveyancing surveyors that they 'reccommend'... An eye wateringly painful experience. If you do for some strange reason "have to" use this estate agent, I strongly recommend you choose your own solicitors and avoid D.C. Law or any other online firm they suggest. Never again!Lucky to get a 2 star instead of a 1 star!
Allison · 22 February 2023
Agent replied · 22 December 2024
Dear Ms BevisThank you for taking the time to leave us your comments. As a valued customer your feedback is important to us and it is very disappointing if you have not enjoyed a positive experience on this occasion. We have reviewed our records and have been unable to locate any complaint correspondence from you. We have therefore forwarded your comments to our Customer Support department who will be in contact with you so that you can provide us with more information regarding your experience. You should hear from them shortly. In the meantime, thank you again for leaving your feedback. Kind regardsCubitt & West
★★★★★ 4/5
TrustpilotJayde was great
Jayde was great - she understood exactly what we were looking for and we managed to agree the purchase before it went on the market. We even completed in 10 weeks! Thank you everyone at Cubitt and West who helped to make this happen!
Customer · 9 August 2021
Agent replied · 22 December 2024
Dear CustomerMany thanks for taking the time to give Jayde such a positive review. She was really pleased to receive this as she will always do all she can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotProfessional and courteous service…
Many thanks to Maddison Oksuz and her team for a very professional and efficient service. Our bungalow was sold extremely quickly and the whole process was managed very well and to a high standard.
Artist · 9 December 2022
Agent replied · 22 December 2024
Good afternoon,Thank-you for your kind words about Maddie at the Cubitt & West Waterlooville office. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotNicola was so friendly and helpful with…
Nicola was so friendly and helpful with our search for a property. She made us feel comfortable and at ease the whole time. Thanks Nicola 😊
Fern · 15 August 2023
Agent replied · 22 December 2024
Hi Fern,Thank you for leaving a review! It's great to hear how friendly and helpful Nicola has been throughout your process and how comfortable she's made you feel.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotMy experiance with Cubitt and west…
My experiance with Cubitt and west waterlooville has been great. After being let down by other estate agents Maddison came to the rescue and was extremely helpful and always there to explain and help. Most of my communication has been with Nicola also very helpful and will always have time for a chat great personal touch.Emma Maddison and Nicola and all the staff are very professional and l9vely
Sandra · 8 January 2024
Agent replied · 22 December 2024
Hi Sandra,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've come to rescue after being let down, as well as how helpful and professional they've been throughout your journey.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotJulie Bramble was great
Julie Bramble was great, it was a long process to get moved in but I was kept informed throughout. Julie contacted me at every turn and we very supportive during the sale.
Ross · 9 February 2023
Agent replied · 22 December 2024
Hi Ross,Thank-you for your kind words about our Sales Progressor, Julie! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
★★★★★ 5/5
TrustpilotThank you Julie!!!!!!!!!!
Julie Bramble was pivotal at getting our purchase moving. She was quick to respond to emails and phone-calls and was quick to action queries. Try kind and approachable lady with high expectations.
Jennifer · 8 February 2023
Agent replied · 22 December 2024
Hi Jennifer,Thank-you for your kind words about our Sales Progressor, Julie! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
★★★★★ 5/5
TrustpilotFantastic Service from the Southsea branch!
Fantastic service from Maddison and her team at the Southsea branch!Friendly, professional and realistic which we was so pleased with! It is our first time selling a house and the team have made it a pain free process - thank you! Aidan & Charlotte
Aidan · 7 July 2021
Agent replied · 22 December 2024
Good morning Mr & Mrs Price,Thank-you for your kind words about the Southsea office and in particular Maddie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotAshington Top Team
Heidi and the team at Ashington handled the sake of my property with professionalism, compassion and good humour. They ensured everything progressed smoothly and kept me informed every step of the way. Their local knowledge is second to none.
Anne · 25 April 2022
Agent replied · 22 December 2024
Heidi is a very experienced agent and prides herself on the service she provides her customers. Thank you for your review.
★★★★★ 5/5
TrustpilotGreat service
I recently worked with Sam Dunnings and Freya Mills to rent out my flat. I found them both very friendly and helpful throughout the process. They found tenants in record time and with minimal fuss and admin involved. I would definitely recommend them to others.
Dawn · 22 April 2021
Agent replied · 22 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotAndrew McLaughlin - Awesome
Andrew McLaughlin was absolutely outstanding!He went above & beyond to help me achieve my dream.I would highly recommend him & couldn’t be happier with his determination to achieve my goals in a matter of hours !Priceless.Thank you so much Andrew
Yvette · 3 March 2022
Agent replied · 22 December 2024
Good afternoon Yvette,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Andy. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
GoogleJames was fantastic showing us around properties. His enthusiasm and likeable demeanor was relaxing whilst he was informative and very patient. He gave us his time past his finish time and allowed us the opportunity to fully appreciate the property before we decided to place an offer.
David · 11 October 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,
Cubitt and West
★★★★★ 5/5
TrustpilotA Great Team
Leanne and the team have been excellent. Always friendly and helpful, quick to answer queries, highly proactive.Never once did we feel that they had taken their eye off the ball, we would without hesitation use them again.
Consumer · 14 July 2022
Agent replied · 22 December 2024
Leanne and her team always strive to provide the best customer service possible and I am pleased to hear your experience was no exception.Steve AtterburySenior Operations Director
★★★★★ 5/5
TrustpilotCubitt and West
Abbie at cubitt and west has been extremely helpful during the run-up to our move, helping to make a very stressful time as easy as possible for us! She has done everything in her power to help get everything completed on time for us and has been pushing things through and going above and beyond for us and to help calm our nerves when we have had stresses! We are extremely grateful for everything she’s done for us!
Hannah · 29 March 2023
Agent replied · 22 December 2024
Good morning,Thank-you for your kind words about the Portsmouth Lettings team & in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotCharlotte and Heidi from the Ashington…
Charlotte and Heidi from the Ashington branch were amazing. Without a doubt one of the best estate agents I have spoken too. Charlotte registered my details for what I was looking for and she found my my dream home which I have just completed on without it being online! Thank you to I am sold also for making it so easy to buy at modern auction!
Simon · 2 February 2024
Agent replied · 22 December 2024
Hi Simon,Thank you for leaving a review! It's great to hear how amazing your experience with Charlotte and Heidi has been and how they've helped you find your dream home. We're also delighted to hear how easy you found the experience of buying at modern auction.We wish you all the best in your new home!Cubitt & West.
★★★★★ 5/5
TrustpilotHighly Recommend
Alia was very understanding of my requirements and I feel that my house search is in good hands.
Tracy · 1 February 2024
Agent replied · 22 December 2024
Hi TracyMany thanks for leaving a great review about Alia and glad she really understood your requirements. We will be sure to pass on your comments to her.Best wishesCubitt & West
★★★★★ 4/5
Trustpilotsale review summer 23
I used cubitt and west initially as they were the only estate agents i phoned who actually answered the phone and Madison in the waterlooville office was very helpful and guided me through the process as i hadn't had to sell a house for over 30 years. The sale went through quickly and the online portal was a really useful tool to see what comments were being made.
Wendy · 18 December 2023
Agent replied · 22 December 2024
Hi Wendy,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Madison, has been and how helpful she's been in guiding you through the process. We're delighted to hear that your sale went through quickly and how useful you found our online portal to be throughout.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotComprehensive and proactive support for fast tenant replacement
Comprehensive and proactive support to ensure flat could be re-let rapidly and seamlessly after sudden tenant departure. Marketing, tenant selection/vetting, flat inventory, cleaning, safety and all legal aspects covered for new contract and referencing of new tenants all carried out in a few weeks. Would have taken me months!
ADRIAN · 5 December 2025
★★★★★ 5/5
Trustpilota challenging rental…
We had a challenging period for completing the rental of our flat after few years of ill maintainance of another estate agent. Cubitt & West agent was refreshingly helpful and positive throughout all the difficulties that arose during the checks. He was versatile in times that any other would have given up. Thank you for patience and perseverance!!!
Evi · 6 July 2024
Agent replied · 22 December 2024
Hi Evi,Thanks for leaving us such a lovely review, we really appreciate it. We're glad to hear our team provided you with such a great experience.All the best, Cubitt & West Arundel Estate Agents
★★★★★ 5/5
TrustpilotGreat service
I am in the process of renting a property via Cubitt and West. I was met at the property by Yasmin who was absolutely brilliant. She was helpful, professional, knowledgeable and friendly. Yasmin was able to answer all my queries promptly and have kept an open line of communication throughout the process.She has gone the extra mile to make my renting experience extremely easy.
Jeevani · 13 January 2023
★★★★★ 5/5
TrustpilotMicah Roye was amazing
Micah Roye made this process seamlessWe haven’t used an Estate agent before so being our first experience I am very please with him and the team and definitely recommend him Great workThanksDebbie and Tobi
Debbie · 28 October 2022
Agent replied · 22 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotHi I am a Landlord and dealt with Becky…
Hi I am a Landlord and dealt with Becky and found her extremely professional, she kept me informed during the whole process from finding a suitable tenant to the move in date. Would highly recommend the Cubitt & West team.
Deep · 24 January 2022
Agent replied · 22 December 2024
Good afternoon,Thank-you for your kind words about Becky from the Portsmouth Lettings office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotI would like to say a massive thank you…
I would like to say a massive thank you to Steve, Sarah and the team at the woodingdean branch. They sold my parents property within 5 months and were incredibly professional, honest and helpful. I would definitely recommend this team. Kind regards Sarah R
Sarah · 6 May 2021
Agent replied · 22 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotMarcus is very helpful with the rental…
Marcus is very helpful with the rental of my properties Always follows through with any problems quickly Would thoroughly recommend
Angela · 7 December 2023
Agent replied · 22 December 2024
Hi Angela,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Marcus, has been and how helpful he's been with your rental properties and getting problems resolved quickly.Best wishes,Cubitt & West.
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