Trusted Agent profile · Haywards Heath
★★★★★
1,689 reviews across 2 platforms
133 South Road, Haywards Heath, RH16 4LY, RH16 4LY
Part of Cubitt and West, see every office.
Cubitt & West's office in Haywards Heath, at 133 South Road, is rated 4.7 out of 5 across 1,689 reviews on two platforms, including 61 Google reviews rated 4.8.
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Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Emma, Maddison and Nicola has been amazing, really quick to reply and answer queries.It has been all good and smoot with them.
Hi Armando,Thank you for leaving a review! It's great to hear how amazing your experience has been with our agents and how smooth the process was.Best wishes,Cubitt & West.
5/5
TrustpilotRecently purchased my new build home…
Recently purchased my new build home from Cubitt & West. Nish was dealing with my case and she was extremely helpful and responsive. I had constant issues with my solicitors and it got to a point where Nish was providing me information that my solicitors should have. She practically did their job for them over the course of 2 months. I would strongly recommend Nish if you are purchasing through Cubitt & West.
5/5
TrustpilotWondering which agent to choose
Lisa from the Woodingdean office came to give a valuation today and it was a good experience. A lot of confidence in this office for their local knowledge and their market share. Definitely feel there is a team behind the person visiting to, good audio visual presentation and very friendly and professional approach.
Hello Tee,Thank you for your kind review! We're delighted to hear that Lisa from our Woodingdean office provided you with a positive and professional valuation experience. It's great to know that you felt confident in our team's local knowledge and market expertise. We're here for you every step of the way.Best wishes, Cubitt & West
5/5
TrustpilotAlia Hawes was brilliant..she went…
Alia Hawes was brilliant..she went above and beyond to arrange multiple viewings on one day to maximise our time. Thank you Alia.
HI Bion,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Alia, has been and how she's gone above and beyond to maximise your time with viewings.Best wishes,Cubitt & West.
5/5
TrustpilotJulie Bramble
Julie Bramble has been a huge help and support throughout a long drawn out process, which was nothing to do with Cubitt and West. Keeping me updated and liasing with everyone in the chain.
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor- I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotOutstanding Service
Can’t thank Katie, Zoey, Michael and Mo enough for helping me sell my house. The team have been really attentive and have kept me informed at every stage. Nothing was to much trouble; excellent service.
Good morning Dawn,Thank-you for your kind words about our Sales team & Manager Mo at the Portsmouth office! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotHeidi ,Charlotte and Veronica are very…
Heidi ,Charlotte and Veronica are very friendly ,professional and have a deep understanding of the local market. We were on the market with another agent,but with no success we approached cubbit and west who were amazing and had the clients best interests in mind.Cubbit and West made selling our house an enjoyable experience.
Hi Samantha,Thank you for your lovely review! We're delighted to hear that Heidi, Charlotte, and Veronica made selling your house an enjoyable experience. It's fantastic to know that our team's deep understanding of the local market and professional approach met your expectations.Best wishes, Cubitt & West
5/5
TrustpilotSuccessful completion with support from the whole team
We sold our property with Cubitt & West. The team at Southsea - James, Samara, Jackie and Julie - supported us through the selling process. We particularly appreciated having a sales progressor to keep things on track once an offer was secured. Together the whole team’s efforts ensured we hit our desired completion date.
Good afternoon,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that the team provided such excellent support throughout your selling process. It's wonderful to know that having a sales progressor made a difference and that we could help you achieve your desired completion date.Best wishes, Cubitt & West
5/5
TrustpilotGreat Service
Aden and Ciaran were both great during our recent company rental with Cubitt and West. They made the process straightforward and their communication throughout kept us fully informed. Thank you!
Thank you for leaving a review!We're delighted to hear how Aden and Ciaran were able to make the process straightforward for you as well as keeping you well informed throughout.Best wishes,Cubitt & West.
5/5
TrustpilotMadison has been extremely helpful
Madison has been extremely helpful, friendly and professional in dealing with my mum's house sale. So far everything has gone smoothly and she has kept us up to date and been quick to answer any queries. Thank you.
Good morning,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddison - I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
1/5
TrustpilotToooooo slow
Toooooo slow and service not good enough for amount of percentage we paying bad communication
4/5
TrustpilotVery professional company and helped…
Very professional company and helped the sale process go smoothly. Julie was especially helpful getting the sale over the line and working as a liaison between myself, my solicitors, the buyers and their solicitors. Would use again.
Good afternoon Danny,Thank-you for the kind words about Julie, our Senior Sales Progressor. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotWe had a great experience with the…
We had a great experience with the cubitt & west agent! Angel was brilliant from our first viewing! Very knowledgeable and helpful. We are very happy with our new home and would highly recommended!Thank you so much Angel for your help 😊Tamas & Justyna
Hi Tamas & JustynaThank-you for your kind words about the Southsea office and in particular Angel. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
GoogleExcellent service, delivered what they promised, David Dunham was very helpful and available from the start and communication was clear and accurate Well done all
Hi Luke & Emma, Thank you for leaving a review! It's great to hear how excellent the service you've received has been and how helpful our agent, David, has been throughout the process. Best wishes, Cubitt & West.
5/5
TrustpilotThank you Becky Darby
Becky Darby was instrumental for us in securing the property. From the day of the viewing to the day we were handed the key, she was available to provide response to our emails with regular updates.
Good afternoon,Thank-you for the kind words about out the Portsmouth Lettings office of Cubitt & West and in particular Becky. I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotAbbie Tallack ensured that I didn't lack..
Abbie Tallack ensured that I didn't lack for any information support that I needed to get my property rented with a great tenant. Being a non resident landlord and very unfamiliar with the landlord rules and regulations in the UK she took her time to explain and went over and beyond to get me pictures of the property beyond the advertising ones, arranged all that would be required to make it lettable. I have no hesitation in recommending Abbie and Cubitt & West for all non resident landlords especially. She was very very helpful and didn't mind to handhold inspite of a barrage of emails I sent her.
Good morning,Thank-you for your kind words about the Portsmouth Lettings office and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
4/5
TrustpilotSuper
Aden was a gentleman and very pleasant? I got all the information I needed and more from him.Great agent. Happy to have done the viewing with him
Hi Llyris,Thank you for leaving a review! It's great to hear how pleasant you experience with Aden has been and how informative he was throughout your viewing.Best wishes,Cubitt & West.
5/5
TrustpilotHeidi & Stephanie from the Ashington…
Heidi & Stephanie from the Ashington branch in West Sussex were great, the communication was perfect, we were kept up to date with everything considering we were in a lockdown it actually made our experience so much easier, would highly recommend them. Scott & Tracy Devlin
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotFabulous helpful team
On the market with another agent for 8 weeks with zero interest. Changed to this team who were so proactive and helpful with great local knowledge and had an offer within 2weeks.Big thank you to Mo Hussain and Vanessa and Zoey, you are all amazing.So,no, not all estate agents are the same!
Hello Joanna,Thank you for your kind review - we will pass this on to the team! We're thrilled to hear that Mo, Vanessa, and Zoey were able to assist you so effectively and that you received an offer within just two weeks. It's wonderful to know that our proactive approach and local knowledge made a difference for you. Best wishes, Cubitt & West
5/5
TrustpilotGeorge was great
George was great and keeping up to date with the process as it went along and helping secure the flat.
Hi David,Thank you for leaving a review! It's great to hear how positive your experience with our agent, George, has been whilst he's helped you to secure your flat.Best wishes,Cubitt & West.
5/5
TrustpilotAwesome all the way through
Awesome all the way through. Dedicated, kind and professional. Jordan you are a star! Thank you also to Richard, Fred and Gary. Always ready to answer any worries, big or small. THANK YOU!! Would highly recommend and will go back to! SIMPLY THE BEST (as dad would have said)
Good Morning,Thanks for leaving us such a lovely review, we really appreciate it. We're thrilled to hear that you had such a positive experience with us. Jordan, Richard, Fred, and Gary will be delighted to know they made such a great impression. We're always here to help you along your proprty journey and look forward to assisting you again in the future.Best wishes, Cubitt & West
5/5
TrustpilotI bought my flat through Cubitt & West…
I bought my flat through Cubitt & West and I now let it through them. The sales team were very good and the whole buying process went smoothly. Olivia and the lettings team have been very professional and supportive over the past year. I’m very happy with the service they provide and would recommend them.
Hi Debbie,Thank you for taking the time to leave a review. We're delighted to hear that you had such a great experience with our sales and lettings teams.Best wishes,Cubitt & West
5/5
TrustpilotWonderful experience with renting
Wonderful experience with renting, the whole team went above and beyond in a tricky situation, particularly Madi Infield. As a tennent I felt valued and looked after.
Hi Mary,Thank you for leaving a review! It's wonderful to hear how positive your experience with our agents has been and how they've gone above and beyond for you in a tricky situation, and particularly how valued Madi made you feel as a tenant.Best wishes,Cubitt & West.
2/5
TrustpilotDreadful!!
Truly shambolic experience with this business. (Sam, Bognor). Appalling lack of communication. Very friendly at the start but then you never hear back despite repeated requests. Have tried to log my complaint three times with absolutely no acknowledgement even that I wish to make a complaint so I've resorted to just posting my grievance here as feedback. I've moved several times over the years and never come across such diabolical customer care. And as for the conveyancing surveyors that they 'reccommend'... An eye wateringly painful experience. If you do for some strange reason "have to" use this estate agent, I strongly recommend you choose your own solicitors and avoid D.C. Law or any other online firm they suggest. Never again!Lucky to get a 2 star instead of a 1 star!
Dear Ms BevisThank you for taking the time to leave us your comments. As a valued customer your feedback is important to us and it is very disappointing if you have not enjoyed a positive experience on this occasion. We have reviewed our records and have been unable to locate any complaint correspondence from you. We have therefore forwarded your comments to our Customer Support department who will be in contact with you so that you can provide us with more information regarding your experience. You should hear from them shortly. In the meantime, thank you again for leaving your feedback. Kind regardsCubitt & West
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