Every review we hold for the Hayes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIf only I could give 100 Stars.
Where do I start? The service and support that I received from the whole team at Hunters was outstanding.
From the initial meeting through the viewings up to the final completion the Team were there all the way supporting us.
We were selling my elderly In-Laws house and I had spoken with Darren advising him of our situation. Thay have lived there for over 60 years, and this was a massive move for them. We wanted to make everything stress free for my In-laws, so I was the point of contact for Hunters. Darren assured me he would do everything to ensure my In-laws were taken care of.
We hit some big issues along the way with the title deeds and the purchase of the property we were moving into. Darren had our back every step of the way and made himself available to me whenever I needed him.
To say that Hunters went above and beyond would be a massive understatement.
If you are thinking of selling a House you can’t go wrong using Hunters, I recommend them 100 percent.
Nial · 21 May 2024
★★★★★ 5/5
GoogleI recently acquired a property within a chain, and it was in disarray at the top of the chain. This property was nearly lost to me due to delays in the upper chain, and my offer was on the brink of expiration. Fortunately, I was able to finalise the transaction on the very last day of my offer. Darren proved to be invaluable throughout this process, demonstrating unwavering assistance from inception to conclusion. He diligently facilitated numerous communications between all involved parties, including both solicitors and the top of the chain. Without his invaluable assistance, the successful completion of this transaction would not have been achievable. I am profoundly grateful to him
Vasanthi · 21 May 2024
★★★★★ 1/5
GoogleI have recently moved into a property which was administrated by Hunters. I had very bad experience where the team did not check if the property have running hot water and have to drop multiple mails and multiple calls which are not acknowledged or replied as response. Dont take any property that are administrated by Hunters in Hayes. On reaching to their local office they don't wanted you to enter the office and also they cannot answer you call. They really don't care and only care of getting the deposit and nothing more.
Rasmivan · 25 April 2021
Agent replied
Whilst there are many inaccuracies in your review, we are a professional company and shall remain dignified in our response by focusing on the evidence we hold on file and the facts.
The inventory and 'check in' was carried out at the property on Tuesday 20th April at 10.00am, Rasmivan Ilangovan was in attendance. I personally have spoken with the inventory clerk (an independent third party) to check if the hot water was working at the point of hand over, the clerk has confirmed he checked the hot water was working at the property from the bathroom sink. The heating was working and in good order as noted on page 7/31 and page 20/31 of the report.
The clerk explained, during the entire 'check in' you remained on your mobile phone and at no point did you express any dissatisfaction with the property or report any problems/amendments to the inventory since. The only discrepancy you raised with the inventory clerk was to mention a kettle and toaster was left in the property which you did not need therefore you stated you would throw it away unless the clerk took these items with him to the office.
On Friday 23rd April at 06:23am, you emailed our colleague Sofia with the following;
"Hi Sofia,
We moved into the property XXX XXX and we currently don't have Hot water.
Can you please guide us on the same, I have an infant in my home and the house is freezing. Please respond as it's an emergency.
Regards
Rasmi"
And then emailed Sofia again at 08:11am (23rd April 2021) :
"Hi Sofia, please ignore this!!
Figured it out!!!
Regards
Rasmi"
The next communication received from yourself to Sofia was Saturday 24th April at 2.11pm informing her you were without hot water and Sofia responded at 2.19pm querying if the issue had not been resolved because the last communication she received from you stated you had 'figured it out!!!' . Sofia proceeded to inform you this property is not managed by ourselves therefore all the maintenance issues would need to be addressed with the landlord however we would contact the landlord too. Sofia contacted the landlord immediately and the landlord responded in due course (promptly and on the same day). Within a short period from you first reporting an issue to Sofia, you proceeded to leave a negative review and emailed Sofia to inform her. Sofia was extremely confused and expressed she felt this was very unfair considering you only reported an issue to her at 2.11pm via email as previously mentioned.
Whilst we appreciate you may have felt frustrated in the moment due to a lack of response from concierge and the landlord prior to contacting Sofia, we are amazed you felt it was fair and appropriate to target our agency and make serious allegations of misconduct.
We can confirm, due to the 'Covid 19' pandemic, all Hunters Offices are closed to the general public, this step is necessary to protect our staff members and our customers however we remain at our desks, dedicated to working hard and answering any queries over the telephone and via email. At Hunters we are committed to working safely by reducing unnecessary contact helping to stop the spread. We have no record of your visit to our offices on Saturday, however you would have been advised to call us on the telephone or email, the same way you did during the entire process prior to move in day.
Sofia and our entire Hunters team pride themselves on excellent customer service leading to great customer satisfaction as acknowledged this year by the British Property Awards 2020-2021 when receiving Gold Winner for Lettings Agents in Hayes. We do not accept your allegations "They really don't care and only care of getting the deposit and nothing more." this is incorrect and disturbing. We hope in the future you consider your words more carefully and the impact it can have on individuals on a personal and professional level. A little patience and understanding is required whilst we all adjust to working differently due to Covid 19.
★★★★★ 5/5
GoogleCouldn't be better - not one snag throughout - delighted and even enjoyable!....from start to finish. Darren, James, Tommy, Hannah and all the staff were knowledgeable, proactive, prompt and attentive. Nice people. Darren took charge, always willing to help - evening phone calls? No problem. Commission was competitive and well worth it for what was done. Estimate, viewings to completion unbelievably quick. Would I recommend? What do you think...
Richard · 27 October 2019
★★★★★ 5/5
GoogleThe best estate agency in Hayes specially Abun is very helpful. His honest opinion about the property are very helpful.
Manjit · 15 December 2022
Agent replied · 30 July 2023
Abun is incredibly pleased to be receiving this fantastic review, it is so uplifting for our team. 'Thank you'!
Kindest regards
Hunters Hayes
★★★★★ 5/5
GoogleI recently spoke with Demi May to learn more about the current property market. As someone who’s starting to think about buying my first home, their advice was incredibly helpful. They explained the market clearly, answered my questions …
Carlin · 22 October 2025
★★★★★ 5/5
GoogleAlways willing to help, Demi is a credit for the agency. Overall, very pleased with Hunters .
Szabolcs · 13 February 2023
Agent replied · 30 July 2023
'Thank you' kindly for your 5 star review. Demi is a valued member of our team and has been delighted to receive this wonderful feedback.
Kindest regards
Hunters Hayes
★★★★★ 5/5
GoogleGreat service from the guys buyer properly vetted no time wasters, selling process fast and efficient kept up to date with everything going on.
Thanks again for everything, we are landlords in the area and will definitely use again
P · 13 October 2025
★★★★★ 5/5
GoogleIt's nearly been a year since we moved. But just want to thank everyone at Hunters especially Elena for helping us through the whole process and faster than we thought . Excellent service! Truely recommend!
Manju · 29 July 2019
Agent replied
Thank you so much for your kind review, all the best from Hunters Estate Agents
★★★★★ 5/5
GoogleTommy was very helpful and provided a valuation at short notice so thanks for quick turnaround!
Saqlan · 17 December 2024
★★★★★ 5/5
GoogleAbsolutely outstanding customer service from Darren! From start to finish, he made everything smooth, stress-free, and easy to understand. He was attentive, professional, and went out of his way to ensure that every detail was handled with …
Moumen · 13 October 2025
★★★★★ 5/5
GoogleIt was my first time buying a house, and it was extremely stressful but through the experience and dedication of Mr Darren Bailey, it was a much more comfortable experience and I was able to successfully complete the purchase of an amazing house. Thank you so much for the help and my family and I will never forget your help.
Lathika · 1 May 2023
Agent replied · 30 July 2023
Thank you so much for your kind words relating to Darren Bailey and his dedication and experience. At Hunters we pride ourselves on our commitment and knowledge, which serves our customers well.
Take care and 'thank you' once again.
Kind regards
Hunters Hayes
★★★★★ 5/5
GoogleHad a great experience with Tommy Anderson at Hayes brunch. reliable and professional agent. I am pleased I contacted him. our house was empty for couple of months being advertised by another state agent and their excuse was our rooms are too small, we had to pay bills for two houses but luckily, I contacted Tommy and he found a good tenant straight away for us even before putting the photos up on the website. I should have write a review sooner but have been busy. Thank you tommy if you read this. :)
Azadeh · 29 July 2019
Agent replied
Tommy is incredibly happy to have received such a wonderful review. many thanks from all the team at Hunters Hayes
★★★★★ 5/5
GoogleTommy and his team were excellent throughout, finding a buyer quickly and communicating with me in a way which took some of the stress away from the process.
Tom · 29 July 2019
Agent replied
Thank you very much for your kind review, we are extremely glad to hear of your positive experience. All the best from Hunters Estate Agents
★★★★★ 5/5
GoogleGreat service from the whole team especially Sofia & Tommy who kept me informed about the prospective tenants & got the property rented out swiftly.
Sujay · 30 July 2020
Agent replied
We are so very happy you received a great service from us. Sofia and Tommy have been informed about your lovely comments. Thank you for taking the time to leave such a nice review. All the best from Hunters Estate Agents.
★★★★★ 5/5
GoogleHunters were brilliant from beginning to end, we were looked after all the way, always informed and when we hit a few bumps Hunters were always there to help in a speedy courteous way. I would definitely recommend them for your sale, I can’t praise them enough.
Sharon · 31 October 2023
Agent replied · 20 June 2024
Thank you Sharon Wooster for your kind words and review - our team are very pleased to hear your encounter!
We are so pleased your home successfully sold and you have found your dream home. Wishing you all the happiness for your future.
Kind regards
Hunters Hayes
★★★★★ 1/5
GoogleCalled numerous times regarding different properties. They promise a call back but never do. Unprofessional clowns
John · 3 April 2025
Agent replied · 30 May 2025
Dear John Wick,
Unfortunately we have no one matching your description ie: "Unprofessional clowns" working for our organisation.
We have searched our call log, voicemails, emails & data base - There appears to be no record of you calling, emailing, leaving a voicemail or registering to enquire about properties.
Sadly, we will occasionally experience 'fake reviews' or customers who proceed to leave comments like yours without due care or consideration to our team.
We will report this review to Google.
All the best Mr Wick!
★★★★★ 5/5
GoogleAmazing customer service. Sofia Queiroz was very helpful and professional. The team is great. Thanks again for the smooth process.
Gracia93 · 5 May 2021
Agent replied
Brilliant feedback.
Thank you for choosing Hunters Estate Agents
★★★★★ 5/5
GoogleCommunications very good. Always responsive. Very happy with the outcome. Would definitely recommend Hunters. Very impressed with Darren and Tommy. They worked really hard. Thank you.
Linda · 13 October 2025
★★★★★ 5/5
GoogleOur agent Darren, was fourth coming with information, very helpful and at times when my 81 year old mother visited him on her own through process of purchasing her property he treated her with patience, respect and support in general and …
Heartz · 13 April 2025
★★★★★ 5/5
GoogleA professional team who found me a buyer within 24hours and made the whole process move swiftly and without problems within two months.
Kellie · 13 October 2025
★★★★★ 4/5
GoogleI was selling my flat whilst still occupied by my tenant which is never ideal for an agent.
Despite being up against another agent with much better reviews Darren and his team got more viewings done despite the difficulty in getting access at times and ultimately got me a good price.
Firas · 29 July 2019
★★★★★ 5/5
GoogleHunters helped me find a property to buy and it was a great experience from start to finish. The guys were always available to help me and deal with any questions, timescale was great and im so happy i got the property i wanted! Tommy, Demi and Darren you were superb!PositiveResponsiveness, Quality, Professionalism
Joe · 21 June 2022
Agent replied · 20 June 2024
Brilliant feedback Mr Marquez, we shall let our team know your thoughts on service.
Thank you for choosing Hunters Estate Agents
★★★★★ 5/5
GoogleI was very pleased with the professional service offered by Hunters Estate Agents from the initial visit to advice re pricing and marketing of the property to the final sale.
Sheila · 13 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
