Trusted Agent profile · Haydon Wick
★★★★★
271 reviews across 2 platforms
27 Aiken Road, Haydon Wick, SN25 1UH
Romans, Swindon's office in Haydon Wick, at 27 Aiken Road, is rated 4.7 out of 5 across 271 reviews on two platforms, including 267 Google reviews rated 4.7.
Every review we hold for the Haydon Wick office, from every platform, shown as written. First names only.
5/5
GoogleNaomi Hamilton the property manager recently helped me understand and sort a great and quick building maintenance activity. Romans support me and manage the rental of my property really well. Thank You
Dear Andrew Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am very pleased with the service offered by Romans. Christine Lancaster in the lettings department has been extremely helpful and understanding.
Dear Jo Samanta Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMike and his Team have been so helpful and efficient. if we raised any queries they were dealt with promptly. The tenants that they helped us to find are also full of praise for the service offered.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the lovely feedback, Steve! We’ll pass that on to the team 😊 …
1/5
GoogleUnfortunately, we received really poor service from this lettings company both as a lettings agents, and as an estate agent when we came to sell the property. (Approx 1 year ago). The main issue is lack of any decent customer service (they're all perfectly polite - but much more than that and I wouldn't expect much). I appreciate things can go wrong, and mistakes are made, but this company seem for more intent on covering they're own backs and pretending everything is fine, then admitting fault when they've made mistakes. Problems included: Poor admin of check in and check out of tenants Inventory errors (resulting in increased Landlord costs to cover tenant damage) No joined up historical data of inventory item replacements etc. Really poor lettings photos No proper understanding of the market when we came to sell And finally, we've not used this company for over a year now, as the property we had let out was sold, but we've recently found out that the council had been forwarding bills to them, which they were returning to the council (fair enough!), but they received a summons letter from the council and didn't even bother to notify us. They had all our details on file, and we had the property let through them for many years, and they couldn't make the effort to send a 2 line email to let us know. No - they aren't contractually obliged to do so - but it would have taken all of 5 minutes and would have saved us hours of time and expense for a little customer service. On a positive note whilst the property was let out during the tenancy the management was absolutely fine - rent received, maintenance notified to us promptly etc... but sadly the cons far out weight the pros.
5/5
GoogleExcellent service from Christine Lancaster at Romans. Very professional and quick. Romans in general have been good agents. They are quick, communicate well and I trust them.
Dear Jo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEveryone I have dealt with while renting through Dewhurst has always been polite and professional and had a sense of humour during difficult times. They have always been prompt in responding to any issues so would highly recommend.PositiveResponsiveness, Professionalism
Thank you for the lovely review, Steve!
5/5
GoogleReally good service! Thank you for your help Mark!
Dear Thulasi Kavi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleStaff is cooperative and good at guidance
Dear Khurram Jafry, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleBracknell and Uxbridge Branch Managers are the most insensitive, stereotypical, hyped up, lying salespeople we've ever had the displeasure of being involved with
Dear Julie Burge, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLovely, friendly service from the team. I was kept informed of the sale process every step of the way. Thank you.
Dear Tollerice Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJake and Jordan from the selling team were great in supporting and helping with the property sale, and always on hand throughout the process. Thanks!
Dear Gemma, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've rented from romans for four years.Natasha has always been so understanding and reassuring towards all kinds of ups and downs during life.
Dear Lilli Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJade Small has being very helpful and she pays attention to details all the time
Dear Olalekan Ibidokun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was a Landlord with Romans and they also sold my property when I decided to stop letting. Excellent service all-round! Highly recommended.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFab service from Naomi Hamilton as a landlord, she has helped me with the final months of my letting whilst selling my property.
Dear Helen, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery good and kind and professional team 👏. Thank you again for helping me find beautiful house in last minute 😀 …
Dear Fouad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic work from Christine who sorted out my problems by sending out the plumbers 👍👍 …
Dear Robbie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a boiler fault diagnosed and fixed well within 24hrs of the initial call to them,we were constantly updated via email and telephone,very grateful and great service
Thank you for the 5 star review, Julian! We're pleased you're happy with our service.
5/5
GoogleThe team at Romans have been really good to deal with. Definitely recommend
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOn behalf of my daughter Mrs.Navin, All great staff at Dewhurst lettings at taw Hill Swindon. They have handled my issues as quickly and efficiently.PositiveProfessionalism
Thank you for your kind words, Mohan. I'll make sure to pass on your words to the Lettings team!
5/5
GoogleQuick property management service. Polite and friendly staff who looks after their tenants.
Dear Agne Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAll the staff here have supported me through difficult times and have communicated with me throughout my time with them. Very happy:)
Thank you for the lovely review, Charley 😊
5/5
GoogleExcellent service, smooth process
1/5
GoogleThis agency is shocking. I'm currently working on an article that exposes a number of estate agents and their shady dealings when it comes to returning deposits, based on interviews with disgruntled tenants. I have been personally affected by this agency. I'll post it here upon its completion. Meanwhile, steer clear of this agency if you value your money, and your sanity.
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