1/5
Leaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
Trusted Agent profile · Havering
★★★★★
651 reviews across 2 platforms
39 Station Lane, Hornchurch, RM12 6JL, Havering, RM12 6JL
Hunters's office in Havering, at 39 Station Lane, is rated 2.7 out of 5 across 651 reviews on two platforms, including 105 Google reviews rated 4.8.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
1/5
Leaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
5/5
I would highly recommend Hunters. I was so disappointed with a number of other estate agents, but from my first interaction with the team my experience has been both professional and friendly. Working with the Hunters made the sale of my house surprisingly simple. I’d like to specifically shout about what a pleasure it’s been to work with Julian, Jessica & Nicole - I am incredibly grateful for all of their hard work in completing the sale of my home!
Hi Catherine, many thanks for taking the time to leave us a review, we are very grateful and it does help us with helping other clients. I am delighted that the team provided you with such a professional and friendly service I will be sure to pass on your comments. If we can assist you or anyone you know with their property we would be delighted to help. Best wishes Niall & the team at Hunters Hornchurch
5/5
we’ve had really pleasant experience from start to finish with Hunters. Special thanks to Jessica and Julian who helped us with the transaction. If you looking to sell id highly recommend them.
Hi D W thank you so much for giving us a review and I will pass on your thanks to the team. I am really pleased you would recommend us it means a lot to our business, as their is no higher accolade than a personal recommendation. We hope you will be very happy in your new home. Best wishes from Niall & all the team at Hunters Hornchurch.
1/5
Do not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
1/5
Do not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
1/5
I would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
5/5
Professional Friendly service
Having sold several properties in the past, the service I have received from Emma Bell in Annan Dumfries and Galloway has been exceptional. With her 20 years experience in marketing properties, I found her advice and professionalism second to none.Very friendly, fully informed and as passionate as I am about my property.Her examples of similar properties was really helpful.
4/5
Hunters Estate - Demi May
Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi
1/5
Just shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
5/5
I had an outstanding experience working…
I had an outstanding experience working with Gary as my estate agent. From the very beginning, he was professional, approachable, and incredibly knowledgeable about the market. He took the time to understand my needs and guided me through every step of the process with clarity and patience.
5/5
The Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
5/5
My brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
5/5
We were very pleased with Julian and Angela with the purchase of our first home. They were both reassuring and responsive to our emails and phone calls especially Angela who went above and beyond in following up with the vendors solicitor when they were not so responsive! Highly recommended estate agents!PositiveResponsiveness, Professionalism
Hi Jaimin, thank you for taking the time to leave a review for us, it is greatly appreciated and I will pass on your thanks to Julian and in particular Angela. She does assist greatly with keeping all parties on track for all our clients. We hope you will be very happy in your new home, and wish you well for the future. If you do need anything from us please do get in touch. Best wishes Niall & the Hornchurch team.
5/5
I recently sold 3 houses with Hunters…
I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers
5/5
I have recently had the pleasure of buying a property via Hunters and cannot thank them enough for their outstanding service during the process. From the viewing through to completion, Julian, Angela & Jessica offered amazing support each step of the way. They took the time to follow up on our many queries and kept us updated at each stage. Upon receipt of the keys they also provided a lovely gift box. I cannot recommend Hunters enough. Thank you all.
Hey S2789, many thanks for your kind words and taking the time to leave a review of how well my team have helped and supported you through what can be a lengthy, complicated and stressful process. We do hope you enjoy your new home and have a wonderful festive period. Best Wishes Niall & all the team at Hunters Hornchurch.
5/5
What a breath of fresh air the entire team at Hunters, Hornchurch bring to the potentially fretful time when selling a property. We have now had dealings with Julian, Jessica and Niall (the partner) who have all gone out of their way to help even on matters not fully related to our sale. They have each demonstrated great knowledge, professionalism, willingness and kindness and are also backed by a great team of administrators. We are very lucky to have found them and don't hesitate to recommend them!
Graham, thank you so much for your 5 star review and I am delighted that we are doing a great job on your sale, and always happy to try and assist any client with other property matters. We look forward to serving you and any of your friends in the future. Best wishes Niall and all the team at Hunters Hornchurch.
1/5
I would give zero it i could
I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc
5/5
We are very pleased of how Hunters Hornchurch dealt with our purchase. Special thanks to Angela, she was always very professional, kind and helpful. Many thanks to Julian who always intervened when needed and made sure that the purchase goes ahead. Thank you!
Hi Alexandra, thank you so much for our 5 star review, I am really pleased to here that Angela and Julian were able to provide you with the support and service you needed during your home purchase. We hope you will be very happy there, and if we can help you or anyone you know please do get in touch. Best wishes Niall & the team at Hunters Hornchurch.
5/5
I would highly recommend this Estate…
I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family
1/5
Not professional
What to say, utterly unprofessional estate agent. Some properties are for sale in ivyhouse road that we like to view, seen it in Zoopla. And was told that property is sold couple of weeks ago, off hand. I am sure as an agent they have access to the account and very easy to put it STC, rather than making people running around.
5/5
Fantastic efficient friendly service
I have just recently moved out of a property that Hunters in Baldock were managing I can’t believe in the difficult times with the pandemic how absolutely professional and efficient they have been. Both Claire and Chloe were brilliant. Supported me through the exit all the way, made sure the deposit was quickly paid back quickly and fairly, at no point did I feel money was being held unnecessarily.I would definitely recommend them to anyone thinking of letting their home
5/5
Amazing - Wembley Park branch (Agent Sam)
My experience with this letting agent is absolutely amazing. Dealt with the Wembley branch. The agent who helped me was Sam! He was a life-saver in my long search for a place to live. He was understanding, professional, helpful and friendly. He found me a place within a few hours!!! He truly knows what he is doing!!! Also a big thank you to Francis who took my initial call and all my details and was so lovely on the phone. RH
5/5
Hunters to the Rescue
Had lot of issues with other estate agents but Michael Warren and Hunters came to my rescue. Grade A service highly recommended.
5/5
We had the pleasure of dealing with…
We had the pleasure of dealing with Steven Craig of Hunters for a property view. Stephen is an excellent agent, very personable, professional and prompt in his dealings. We would have no hesitation in endorsing Steven. Keep up the great work!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Havering office has 651 reviews across two platforms: 105 on Google, 546 on Trustpilot (across the whole business).
Hunters Hornchurch is rated 2.7 out of 5 across all 651 reviews, and 4.8 out of 5 on Google from 105 reviews.
Hunters Hornchurch, 39 Station Lane, Hornchurch, RM12 6JL, Havering, RM12 6JL.