Trusted Agent profile · Havering
★★★★★
648 reviews across 2 platforms
39 Station Lane, Hornchurch, RM12 6JL, Havering, RM12 6JL
Hunters's office in Havering, at 39 Station Lane, is rated 2.7 out of 5 across 648 reviews on two platforms, including 105 Google reviews rated 4.8.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleIt was a pleasure dealing with the team at hunters who were excellent in their communication with quick response. They advised me of the process and the sale went smoothly thankfully. Jessica and Julian were fantastic, who made it easy to get through this process with ease. Thank you to all the team at Hunters.
Dear Momtaz, congratulations on your new home purchase and I am delighted to hear that the team provided you with such an excellent level of service! We know how valuable it is to have support during the house buying process which can be quite stressful. If we can assist you or anyone you know in the future, please put them in touch and we will be delighted to help. Best wishes Niall & all the team at Hunters Hornchurch.
5/5
GoogleHunters recently sold.property for me. Arranged all the viewings and accompanied prospective buyers, kept me up to date at every stage. Price was very competitive against other agents and have to say Nicole, Sales Progression advisor went above and beyond with excellent communication. I would definitely have no hesitation in recommending them.
Hi Maria, Thank you so much for giving us a review and I pleased to hear how we went above and beyond for you, and that you would recommend our services to people you know. We look forward to being of service again in the future. Kind regards, Niall and all the team at Hunters Hornchurch.
5/5
GoogleMy wife & I were buying a property and we have used Hunters, Hornchurch. Julian Creevy was incredibly helpful and professional from beginning to end. Incredible response from Julian which inevitably led to us finds our dream home very quickly. Julian’s communication was excellent throughout the whole process, never ignored my calls and always calls me back when he said he would. He was great at chasing up everyone along the chain to ensure it all went to plan and was great at nudging the solicitors when needed. I couldn't recommend Julian highly enough! Many Thanks JulianPositiveProfessionalism
Hi Nalin, many thanks for taking the time to give us a review it does mean a lot to us. I am delighted that the team but in particular Julian stood out for you and provided such a first class service for you, this is our aim on all property matters. We are so pleased you have found your dream home and we hope you have many happy years there and create many special memories. Best Wishes Niall, Julian and the team at Hunters Hornchurch
5/5
GoogleMyself and my partner were first time buyers and used hunters (Hornchurch), specifically Julian Cheevy (sales and Lettings manager) to purchase our first home together. Julian couldn’t have helped us enough, he went above and beyond at every opportunity. He took all of our requests onboard and we ended up purchasing our dream home. Julian was extremely patient, informative and attentive! Would definitely advise their services and will definitely be using again in future. Thank you for your services!PositiveResponsiveness, Quality, Professionalism, Value
Hi Kay, thank you for giving us a great review and in particular Julian, I will pass on your kind words. We are so happy that you have found your dream home and hope you create many happy memories there. We look forward to speaking to you in the future. Best wishes Niall and all the team at Hunters Hornchurch.
5/5
GoogleWe came to Hunters through recommendation and was introduced to Niall who immediately dealt with our mortgage application and at the same time was able to find us a property of our dream for below market value during these challenging times. Throughout the whole process, Niall provided a high quality of service and he literally took away most if not all of our stress. We highly recommend Hunters to be at the forefront of your next property quest if you truly are looking for a high quality service. In addition, the quality of service and professionalism provided by Niall is excellent!!! To us buying a property through Hunters is like a miracle made in heaven..... Dorothy & Gerard
Dear Dorothy & Gerard, thank you so much for your very kind review I am delighted that we were able to help you with your new home purchase, it was a pleasure to arrange the mortgage etc and to take away any pressure we could from what is a major purchase and move. I have seen the pictures of the property following its extensive refurbishment and it looks beautiful, we hope you enjoy many happy years in your new home. If we can help you or anyone you know we would be delighted to assist. Wishing you all a Happy 2021. Best Wishes Niall Hebron & the Team at Hunters Hornchurch.
5/5
GoogleThis is now our second time dealing with Hunters and in particular Julian. He sold us our house a couple of years ago and then helped us to sell it when we were fortunate enough to be able to move again to be close to family. They were professional from the very start but also very human and never tried to drown us in sales speak or anything like that. Julian responded to emails and calls very quickly so we were never left wondering what was happening. As our sale progressed we met our sales negotiator, Angela, who was just brilliant. Buying and selling houses is never going to be stress free but we were so lucky to have a brilliant solicitor but also a really lovely team at Hunters. They supported us right up until completion. Honestly we couldn't have been happier with their service.PositiveResponsiveness, Quality, Professionalism, Value
Hey David & Holly, Thank you so much for your kind review, we were delighted to be able to assist you once more this time as vendors, it is a great credit to my team that you chose us to sell your property. I will ensure that I pass on your thanks to Julian and Angela in particular, as I know how much chasing she did with both legal firms to get you to completion. We hope you settle in to your new home quickly and that you and all the family keep safe and well, of course if you need us for anything at all please don’t hesitate to contact us. Best wishes for 2021 and the future from all the team at Hunters Hornchurch.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
5/5
GoogleI have dealt with a number of estate agents over the past 20 years but have never found any to as professional, patient, understanding and above all, as honest as Julian and the team at Hunters! It was a pleasure doing business with them, and look forward to the next purchase!
Dear Coral, thank you for your review and I am delighted to hear you were very happy with our service. It has to be said our industry has a poor consumer viewpoint that agents are not trustworthy and this may be true for the most part, however I will not allow my team to be anything other than honest, even if this means what is said isn't what clients wish to hear. My offices integrity means everything to me, and to know we have acted in the highest regard to all parties, is the most important thing to me. I am grateful to hear my team have done exactly that, but I knew deep down they always would. We look forward to helping you or anyone who needs our services in the future. Best wishes Niall Hebron & all the team at Hunters Hornchurch.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
GoogleI would 💯 recommend Hunters. They are the most friendly team Iv ever come across. They sold our mums house and kept us up to date all the way through the sale with phone calls and emails. Thank you Julian and Nicole. Excellent service. …
Hi Christine, thank you so much for taking the time to give us a 5 star. I am delighted you were so happy with our service, in particular Nicole as she is our sales progressor who gets everything over the finish line for us all. If we can help you or anyone you know with our service do please let us know and we will be more than happy to help. Kind Regards, Niall & all the team at Hunters Hornchurch.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
5/5
GoogleMy boyfriend and I are in the process of buying a house listed by Hunters. We are first time buyers and they have made the whole process really straightforward. Jessica has been so helpful and has been great keeping us updated at every step.
Hi Emma, thank you for giving us a review and these are exciting times buying your first house! I will pass on your thanks to Jessica too. We look forward to handing over your keys to you very soon. Best wishes Niall Hebron (principal) & all the team at Hunters Hornchurch.
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Havering office has 648 reviews across two platforms: 105 on Google, 543 on Trustpilot (across the whole business).
Hunters Hornchurch is rated 2.7 out of 5 across all 648 reviews, and 4.8 out of 5 on Google from 105 reviews.
Hunters Hornchurch, 39 Station Lane, Hornchurch, RM12 6JL, Havering, RM12 6JL.
