Hunters Hornchurch reviews

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

Where do I start really friendly and transparent estate agents really hard to find type of people This is my first time having to deal with the estate agent company to really want to help you in getting your deal done and then they don’t stop there they assist you till the end and are always available just a phone call away I started with the viewing with Julian really a gentleman help me in getting the deal in just 2-3 hours then always there when I needed And the angel Nicole step in and keeps an eye on the completion and really ho out of the way to help If someone want an experience where estate agents do their jobs properly and are really helpful Hunters Hornchurch is the place I am really thankful to you people 🙏🤩

Karanpal · 23 April 2024

★★★★★ 5/5

Google

I'm thousands of miles away in New Zealand but I've called into the Hunters office a couple of times when over in England. A very friendly atmosphere. The team were great when overseeing the rental of my mum's flat and were outstanding once the decision was made to sell it. I'm aware that property transactions in the UK tend to be more protracted than here in NZ. So having a team that methodically works through the processes and challenges and delivers for both seller and buyer is so important. Superb customer service seems to be a bit of a rarity these days but Hunters show that a commitment to such ideas is still around. I would certainly be happy to recommend Julian, Jessica, and their colleagues at Hunters to others.

Malcolm · 17 April 2024

★★★★★ 5/5

Google

As a first time buyer the process of getting a flat/ house can be very stressful. But I was very lucky to have the most amazing team ever. I had an incredible and outstanding service from the team (Julian Creevy, Jessica Britnell &Angela Gare). I remember my first viewing with the amazing, patient, friendly, kind and dapper looking Julian. He was professional & knowledgeable, he took his time and answer all my questions and queries. When I wanted to view the flat again, he was more than happy to accommodate me. Jessica was absolutely brilliant, she went above and beyond in helping me getting the lawyers communicate with each other to get the process done. She email me every other day to keep me updated, she was professional, kind, patient, calm and overall just an incredible person. She was my go to person and I always felt like things will be sorted out after speaking with Jessica. And it does. Without Jessica the process would have been very stressful, I cannot Thank her enough for everything she has done. I felt like she went beyond her job role to make the process very straight forward and stress free for me. You are a Star Jessica, keep up the brilliant job and I do hope your manager give you a raised because you deserve it. Thank you for everything. I also communicated with Angela when Jessica was not around, she was friendly, professional and extremely helpful. I have also contacted the office few times and spoke to other team members, and it’s always been a good experience. I “felt looked after” throughout the process. I have dealt with few estate agents around however nothing compare to the Hunters team in Hunchurch. You are absolutely the BEST. I cannot recommend you enough, if anyone is looking for an estate agent around to work with, this is the team to contact and work with, because you will have a brilliant service and great experience. THANK YOU FOR EVERYTHING. x

Nobra · 17 April 2024

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

We used Hunters recently to sell our house and without hesitation I would thoroughly recommend them. Julian, Angela and Jessica were really friendly and very helpful and kept us informed of developments at every stage and quick to answer any queries that we had. It was a hard time for us as I was helping my Dad sell our family home after losing my Mum to covid and they dealt with everything so smoothly and efficiently it really helped. Thank you!

Anne · 26 October 2023

★★★★★ 5/5

Google

We have used Hunters to search for our perfect home, and words are not enough to describe the excellent service and assistance they have provided us. Jessica and Julian were lovely team members that we often communicated with, and they were extremely helpful, patient and flexible, guiding my family and I to purchase our first property. It was truly a pleasure to share one of the most significant moments of our lives with such an incredible team, and we hope to keep in touch more often. With all the best wishes for the future, Bindiya and Ravneesh

BINDIYA · 26 October 2023

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Google

As a first time buyer I wasn't sure where to start with the whole process. Julian was great showing me around the property and answering any questions I had at the time. During the process of going forward with the purchase Jessica was absolutely brilliant in keeping me updated and helping me with any queries I had at the time.

Joe · 17 April 2024

★★★★★ 5/5

Google

Buying a house can be joyful and stressful. The team are hunters help take some of that stress away. Julian, Niall, Jessica and Angela are who you need to speak to if you're looking to buy a house. Whilst Hunters are a large chain, theres certainly a personal touch at this branch! From start to finish it was a great experience - Jessica was super responsive and nothing was too much. She helped us with multiple viewings and pushing through the property purchase. The reviews you see on Julian are all accurate - a true gentlemen and an all round nice guy. No question was too much or too silly. He listened attentively, answered all our questions and knew the property that we purchased inside out. Truly a great team and not surprised you have so many reviews to reflect it!

Simon · 26 October 2022

★★★★★ 5/5

Google

If I could give more than 5 stars I would. I recently used Hunters to sell my flat. I could not be more happier with the service and will most definitely use them again in the future. Julian was absolutley amazing throughout the whole selling process from beginning to end, as was Angela and Jessica. A lot of perseverance and tenacity, fantastic communication and support was given, I could not have asked for more. Thank you for all your time, patience and expertise, I greatly greatly appreciate it.

M · 26 October 2022

★★★★★ 5/5

Google

We have recently used Hunters to let a flat that we had purchased from them. We were very pleased with the excellent service that we received throughout the process. We felt that the service offered by Julian was personal and that he understood our request regarding finding us a tenant for the property. Nothing was ever to much trouble for Julian and he always answered any questions we had promptly. We also had an excellent service from Charlie, Hannah and Jessica in the office who were always quick to get back to us with information etc. We have used other letting agents in the past but have never received such an excellent service as we had from Hunters. We would highly recommend Hunters and should we need an agent in the future will be returning to them. Many thanks to all the staff at Hunters.

Deina · 26 October 2022

★★★★★ 5/5

Google

My experience with Hunters was amazing from viewing all the way to completion. I have to give a massive shout out to Julian Creevy, Jessica Britnell and Angela Gare. These guys were amazing to deal with and went above and beyond their role to ensure that I could buy my first house before my mortgage offer expired. I can only imagine how brilliant they would be if I was selling a property through them. So anyone out there looking for an estate agent I would highly recommend Hunters, they are the best on the business.

Jemil · 26 October 2022

★★★★★ 5/5

Google

Hunters were absolutely brilliant and nothing seemed to be too much trouble. Julian and Jessica kept us informed with as many of the viewings as was possible. Julian was very easy to talk to and always responded to a missed call. The sale of my parents house was well managed with good communication. Thank you Hunters

Christine · 17 April 2024

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026