Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDiabolically bad Property Management.
I feel bad for the landlords who are doubtless paying through the nose for less than nothing. All contact takes multiple attempts by phone and/or mail before there's a response. All information is passed on insufficiently and requires confirmation multiple times. My foot was seriously injured requiring weeks wearing a medical boot and unable to walk or drive due to a metal lined kitchen unit door which to this day remains unreplaced, since last April, which fell over onto it from the position it had been left in by the second maintenance professional contracted to fix it, who arrived with insufficient information and without the necessary tools.If at all possible, landlords avoid like the plague, and tenants take out anti-property manager insurance (niche market opportunity for providers)! Would love to give 0 or minus stars but not an option.
Lindsay · 23 August 2021
★★★★★ 5/5
TrustpilotExcellent service really pleased with…
Excellent service really pleased with the service Best estates agency around standouts are Steve matt and nancy
Michael · 4 June 2024
Agent replied · 22 November 2024
Hi Michael , Thank for the the five star review. It is fantastic to hear that we are the best estate agent around and provided excellent service. Thanks , Lisa
★★★★★ 5/5
TrustpilotFantastic Experience
The communication was promptly and efficiently Over all experience was brilliant Very friendly staff and very helpful
Stoffel · 4 June 2024
Agent replied · 22 November 2024
Hi Stoffel , Thank for you the five star review. It is fantastic to hear that your overall experience has been brilliant. Thanks , Lisa
★★★★★ 5/5
GoogleKish & Kamilija are excellent in the office and their work ethic is fantastic!
Mark · 27 July 2024
Agent replied · 25 October 2024
Hi Mark, thank you for the great review for the team in Romford! Thanks again, Rhys
★★★★★ 1/5
TrustpilotSTAY AWAY
I would have given 0 stars if I could. Their employee Joanne, told us to park in the visitors parking and then she dissappeared without being able to find her or the apartment. When we found her in her car, she told us that we couldn't do the viewing because there was a dispute with the tenants. Meanwhile, no one was picking up the phone back in the office. What a rubbish estate agency. AVOID AT ANY COST, STAY AWAY
Dimitris · 14 August 2021
★★★★★ 5/5
TrustpilotJodie has been a great help matching…
Jodie has been a great help matching properties out to me and was very helpful! Couldn’t recommended enough!!
Kate · 27 April 2023
★★★★★ 5/5
TrustpilotVery Quick to response and deal with…
Very Quick to response and deal with issue
Hanna · 30 October 2024
Agent replied · 22 November 2024
Hi Hanna, Thank you for your kind words! We're thrilled to hear that you found our response time and issue resolution satisfactory. Your feedback is greatly appreciated! Best wishes , Lisa
★★★★★ 5/5
GoogleVery helpful and always updated me on the progress of our application. Agent I had (Paul) was really friendly and always willing to help.
Nas · 10 January 2024
Agent replied · 9 January 2025
Good afternoon Nas, thanks so much for leaving us a review! Glad Paul was able to help. KR Kish
★★★★★ 5/5
TrustpilotReally nice lad who took me round
Really nice lad who took me round, very honest and helpful about everything!
Luca · 9 August 2024
Agent replied · 22 November 2024
Thanks for your feedback Luca.
★★★★★ 5/5
TrustpilotIsa is very polite and patience during…
Isa is very polite and patience during the whole process including the phone calls and the site-visit.
Kai · 22 May 2023
★★★★★ 5/5
TrustpilotGreat experience :)
Amber was great and very accommodating to allow us to make sure we were happy with the flat before we proceeded with the tenancy agreement! Thanks Amber :)
Mark · 19 March 2022
★★★★★ 5/5
TrustpilotThe patience of the agent
The patience of the agent. Maria waited for us to arrive for the viewing & she explained everything. Maria is an excellent professional.
Adelaide · 26 October 2022
★★★★★ 5/5
GoogleI just recently had a viewing with Samuel M from the Romford brunch. He was extremely informative and knowledgeable about the property. His customer service was amazing, made me feel comfortable throughout the viewing I truly recommend Andrews sales.
ObzTheDJ · 26 October 2022
Agent replied · 25 October 2024
Morning, thanks for leaving us 5 star feedback! KR Kish
★★★★★ 5/5
GoogleWe have bought our first property from Andrews Romford and the service has been fantastic on the entire process. The team is great and friendly. All paperwork and phone calls through out the process was very quick and efficient.
RISTA · 26 October 2022
Agent replied · 25 October 2024
Thank you for leaving us such a great review. KR Kish
★★★★★ 4/5
TrustpilotThe process went smoothly
The process went smoothly. The response was very good on inquiry. Stan was very professional and easy going.
Subash · 14 April 2023
★★★★★ 4/5
TrustpilotCourtney was very communicative and…
Courtney was very communicative and helpful. Sometimes a bit tricky with logistics of viewings etc as he works from home but all round a good service.
Sarah · 12 June 2022
★★★★★ 5/5
TrustpilotGreat experience so far
I've booked viewing online, Maria Morgan was quickly in touch with me and viewing was booked for the next day.
Grigorii · 28 January 2023
★★★★★ 5/5
TrustpilotBobbie Caller was excellent from the…
Bobbie Caller was excellent from the first time she found our details on Right Move/Zoopla, viewing until the keys handover.
Chaz · 26 January 2023
★★★★★ 5/5
TrustpilotWhen you approve of the negotiator……
Keli showed me one flat which I didn’t end up buying but I was struck by her knowledge of the market- Keli doesn’t dish out usual cliches which is refreshing and she understands property. I’d certainly go back to her to buy or sell a home. I’ve been an investor for a long time and, for me, she stands out as straightforward and efficient.
Madeleine · 30 May 2023
★★★★★ 4/5
TrustpilotPrompt and helpful attention
Prompt and helpful attention. Professional approach
Theresa · 16 November 2024
Agent replied · 22 November 2024
Thank you, Theresa! We're glad to hear you found our service prompt and professional. We appreciate your feedback and look forward to continuing to assist you. Best wishes, Jake
★★★★★ 5/5
TrustpilotReally friendly and professional…
Really friendly and professional service by the team at Andrew’s, Bedminster! Particular mention to Lisa….absolutely pleasure to deal with. Nothing was too much trouble.
Lucy · 19 December 2023
Agent replied · 22 November 2024
Hi Lucy, thank you for your five star review. Fantastic to see Lisa has been a pleasure to deal with and you received excellent support from the team! Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleI have been with Andrews Romford for 3 years and I am very satisfied with their work. They helped me with everything. I especially want to thank their employee Ranjan , she's just amazing.
Thanks again.
Margarita · 10 January 2023
Agent replied · 9 January 2025
Good afternoon Margarita, thanks for leaving us 5 star feedback, especially the mention to Ranjan! KR Kish
★★★★★ 5/5
GoogleI had a great viewing experience with Kamilija who was very polite, friendly and informative. I have found the whole team at Andrews Romford to be incredibly supportive and helpful which is very refreshing from a purchasing perspective.
Amine · 26 October 2022
Agent replied · 25 October 2024
Hi Amine, thanks for sharing your experience with us. Glad to hear Kamilija has been able to help! KR Kish
★★★★★ 1/5
TrustpilotBeware of using Andrew's to buy/sell!
Beware of using Andrew's to buy/sell!Due to the poor standard of service and lack of communication we were not told of 2 unresolved boundary disputes that affected the sale of a property we had made an offer on. This caused a delay of nearly 7 months before we were forced to withdraw from the purchase due to the behaviour of Andrew's staff and management as well as the sellers attitude as they were constantly told it was not an issue by andrews. Andrew's later admitted to being aware of the boundary disputes when the property had been originally listed.You cannot complete and have the deeds transferred to your name or even get a mortgage on a property with unresolved boundary disputes - Andrew's you should know better! Being repeatedly lied to is not an appropriate form of service! We would not have proceeded to order surveys and searches and instruct solicitors had we known when we made our offer. This entire debacle has cost us nearly £1k in fees. We were offered a mere £250 as compensation for 7 wasted months and £1k of wasted money. We were constantly told it was not an issue and it was repeatedly minimised which dragged the process out.Despite making a complaint to management and escalating through the complaints process to head office we have had no appropriate resolution.
Kylea · 8 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
