5/5
TrustpilotKeep up the good work Tara
I have worked with Tara at the Andrews office for many years and find her very professional and helpful,
Trusted Agent profile · Havering
Andrews Romford reviews in Havering
★★★★★
2,487 reviews across 2 platforms
20 North Street, Romford, RM1 1BH, Havering, RM1 1BH
Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,487 reviews on two platforms, including 312 Google reviews rated 4.9.
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Awards
Industry awards
Andrews Havering won ESTAS awards in two years, most recently 2022.
ESTAS winner in two years: 2022, 2020.
ESTAS awards by year, 2022 to 2020
2022 1 Bronze ESTAS 2022 winners
- BronzeESTAS 2022: Lettings (Tenants), South East (Essex)
2020 1 Silver ESTAS 2020 winners
- SilverESTAS 2020: Lettings (Tenants), South East (Essex, Kent)
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Havering office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLisa-Marie of Midsummer Norton Branch
Lisa-Marie of Midsummer Norton Branch, has been so friendly, extremely helpful & knowledgeable, a very big thank you to her!
Agent replied · 22 November 2024
Thank you for the five star review, fantastic to see that Lisa-Marie in our Midsomer Norton office made such an impression and was able to help you with everything you needed! Thanks again, Rhys
4/5
TrustpilotIsaac Biggerstaff was extremely polite…
Isaac Biggerstaff was extremely polite and helpful on the two viewings we had at the property for sale in Barfields , Bletchingley.
1/5
TrustpilotVery poor service and lack of responsibility
I have found Andrews extremely difficult to deal with from the start of my tenancy to the end. I am in a joint tenancy and Andrews put all of the onus on the members of the household to find new tenants and organise new contracts without taking any responsibility for themselves. I joined as an individual, with another individual dropping out before i signed the contract. Andrews immediately tried to charge me their rent as well which i refused (i hadnt signed the contract) and was only resolved when the landlord got involved.As i am leaving the property, Andrews are retaining the same contract but changing the name of the tenants and i have had to state a number of times that my joint tenancy ends on my leaving date and i have no responsibility for their future tenant agreements. I would avoid using Andrews if at all possible in future as they try to force all responsibility for changing of tenancys onto the incumbent residents.
5/5
TrustpilotSammi
Great service from Sammi, was really informing and helpful.
Agent replied · 22 November 2024
Thanks for your feedback Jack. It's great to hear that Sammi provided you with excellent service.
5/5
TrustpilotAbsolutely fabulous service from the…
Absolutely fabulous service from the staff at Andrews to mention just a few,Maria,Daniel,Nancy and everyone I've dealt with.Kind,professional,and would very much recommend.Thank you so much.
Agent replied · 22 November 2024
Hi Wendy, great to hear you had fabulous service from us and in particular Maria, Daniel and Nancy have been able to assist you and deliver great support. Thank you for your recommendation and the five stars! All the best, Laura.
5/5
TrustpilotGreat proactive service
James and team are very responsive, they are also proactive and have really helped me find properties to view.
5/5
TrustpilotHolly was very professional and a…
Holly was very professional and a pleasure to communicate with and very helpful. Thanks Holly !
5/5
TrustpilotThey contract us to look after their…Household white goods
They contract us to look after their tenants household appliances. Nice company to work with.
Agent replied · 22 November 2024
Hi Neil , Thank you for the five star review. It is always great to hear that from our contractors. Thanks , Lisa
5/5
TrustpilotHouse viewing with Shannon.
Shannon was very helpful, careful and quick to answer to my questions!
5/5
TrustpilotJodie at Andrews Lettings
Jodie at Andrews Letting was very efficient and fully across the property I was enquiring about
5/5
TrustpilotShamiya and Isabelle from the Bristol…
Shamiya and Isabelle from the Bristol branch were so lovely and helpful.
Agent replied · 22 November 2024
Thank you, Jess! We're thrilled to hear that Shamiya and Isabelle provided such excellent service. We'll be sure to pass along your kind words to them.
5/5
TrustpilotThank you Claire & Ashley for all the…
Thank you Claire & Ashley for all the effort & help you gave us. Highly recommended Andrews. “
5/5
TrustpilotI would like to thank all staff at…
I would like to thank all staff at Andrews Group, especially Tara and Monika for helping us.
5/5
TrustpilotAndrews estate agents
Courtney was very good in dealing with my late mothers property all round professional service and kept me informed by mobile was very helpful
5/5
TrustpilotWe have met with Richard and he was…
We have met with Richard and he was very helpful to us. Many thanks again!
Agent replied · 22 November 2024
Hi Deniz, thank you for the five star review. Brilliant to see that Richard was very helpful to yourselves. Thanks , Lisa
5/5
TrustpilotGreat customer service.
Great customer service.Just had a chat with Richard and he was very friendly and nice.
Agent replied · 22 November 2024
Hi Dumitrita, thank you for the review. Great to see Richard was looking after you! Thanks, Rhys
5/5
TrustpilotReally great experience
Really great experience - Freya was incredibly helpful, very responsive and was friendly. Would highly recommend.
5/5
TrustpilotReally great experience
Really great experience - Freya was incredibly helpful, very responsive and was friendly. Would highly recommend.
5/5
TrustpilotThe service always top Molly and Freya…
The service always top Molly and Freya both of them nice every time I come to the agency they help me a lot for everything ⭐️⭐️⭐️⭐️⭐️
Agent replied · 22 November 2024
Hi Abdou, thank you for the five star review. Fantastic to see that Molly & Freya have been so helpful every time you need assistance.Thanks, Rhys
5/5
TrustpilotTara and her team is great..reasonable…
Tara and her team is great..reasonable charges. Using Andrews letting service for over a decade.
5/5
TrustpilotMatt Wood
Matt Wood, was really professional and was more than happy to answer any questions i had. thank you !
Agent replied · 22 November 2024
Hi Amy, thanks for the five star review. Brilliant to see that Matt was able to help you with all your property needs! Thanks, Rhys
5/5
TrustpilotHelpful
Janine provided a very good service especially by helping us out when we didn’t quite understand everything. Don’t get old!
Agent replied · 22 November 2024
Hi there, thank you for taking the time to write us a five star review. Fantastic to hear Janine was able to help you out and provide good service. Thank you for sharing and all the best, Laura.
5/5
TrustpilotMortgage advisor - first time buyers
Russell (Bristol branch) has been our mortgage advisor as first time buyers. We have been exceptionally pleased with the service he has provided. Always on hand, happy to answer any and all questions we have had throughout the whole process. I have had complete trust that Russ has prioritised our best interests. We couldn’t have asked for a better service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Andrews Romford
Has Andrews Romford won any awards?
Yes. Andrews Romford won Bronze for Lettings (Tenants) in South East (Essex) at the ESTAS 2022 awards, and 1 other industry award since 2020.
