5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
Trusted Agent profile · Havering
Andrews Romford reviews in Havering
★★★★★
2,488 reviews across 2 platforms
20 North Street, Romford, RM1 1BH, Havering, RM1 1BH
Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,488 reviews on two platforms, including 312 Google reviews rated 4.9.
Reviews
Every review we hold for the Havering office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Agent replied · 22 November 2024
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Agent replied · 22 November 2024
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
1/5
TrustpilotMassive price increase.
I am a landlord that had links with Andrews for over 16 years. I just required a simple renewal/extention of an existing tenant contract (AST) with no change of tenants. Andrews increased the price of this by a staggering 360% in 2022 compared to 2021. Unjustified and greedy.
Agent replied · 22 November 2024
Scott, thank you for your review. I am sorry about your experience and that it has taken me until now to reply. I took over as CEO for Andrews in October 2022 and have made customer experience one of our key priorities. Our aim is to become the Most Trusted and Admired in our sector. I appreciate that is of cold comfort given your experience although would hope that perhaps in tim you may be willing to give us a 2nd chance.Carl HowardGroup Chief Executive
5/5
TrustpilotLovely people at Andrews
The people I spoke to at Andrews: Isaac and Meg were great. Really lovely and happy to help. Communication was good and just very pleasant to deal with which is what you want really isn't it?
5/5
Trustpilot@Shannon from Andrews Property Group
It was lovely meeting you Shannon. The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Agent replied · 22 November 2024
Thanks for the five star review. Amazing to see that Shannon was on hand to help you with everything you needed! Thanks again, Rhys
5/5
TrustpilotHappy customer
The staff at Andrew’s are so helpful and reassuring with any questions you need answered.There telephone manor is so friendly.l would recommend the agents for the efficient and quick sale.
Agent replied · 22 November 2024
Hi Mrs Neale, fantastic to see you had such a positive experience with our friendly staff, we are so pleased to see your sale went through efficiently. Thanks, Rhys
5/5
TrustpilotWe purchased a house sold through them
We purchased a house sold through them. They were super friendly, transparent, quick to reply to emails and seemingly more on it than solicitors on both sides of the sale.
Agent replied · 22 November 2024
Hi Gareth, thank you for the five star review. We hope you are settled into your new home and we are so pleased we were able to help you make the move! Thanks, Rhys
5/5
TrustpilotJasmine Gyde at Andrews was very…
Jasmine Gyde at Andrews was very helpful with supporting us apply for a rental property. She gave us lots of useful information and kept us updated on the process and what was happening
Agent replied · 22 November 2024
Hi Emma, thank you for the five star review. Great to see that Jasmine and the team have been on hand to help you out through your property search and move. Thanks again for sharing your experience, Rhys.
5/5
TrustpilotLooking forward to be renting from…
Looking forward to be renting from Andrews property,The staff at Andrews are very friendly and professional.l was assisted by Kinga,she is very helpful, friendly and she keeps you updated.
Agent replied · 22 November 2024
Hi Audrey, thank you for the review of the team, especially Kinga. It really is appreciated and we are so pleased we were able to help you find your new home! Thanks, Rhys
5/5
TrustpilotExtremely friendly and helpful with our…
Extremely friendly and helpful with our property search. Tracy and Maria have gone above and beyond in keeping me updated on our property search.
Agent replied · 22 November 2024
Hi Tammy , Thank you for the five star review. It is great to hear that Tracey and Maria have gone above and beyond assisting you with your property search. Thanks , Lisa
5/5
TrustpilotFive stars for the letting team at Andrews
As landlords, we work closely with the Andrews team and rely on their friendly, accessible, professional and communicative support. I know that I can contact Julie, Liz and their colleagues to help with any questions or problems that I may have around letting my property, and have really appreciated their support over the years. This is a dedicated team, trustworthy and always available to sort out issues quickly and efficiently.
5/5
TrustpilotEmily was fab me
Emily was fab me , my husband and our daughter felt very at ease with Emily she told us about schools and nearby services . Very lovely and friendly . And very knowledgeable
5/5
TrustpilotSo far my experience has been…
So far my experience has been fantastic, Kamilija has been very helpful with the process of me going forward to be able to rent a property as a tennant so I would definitely recommend Andrews
5/5
TrustpilotEd made our journey seem easy but it…
Ed made our journey seem easy but it wasn’t. It took a long time to complete the reference checks and it looked like it wasn’t gonna work. Thank you guys for always coming through.
Agent replied · 22 November 2024
Hi Esther, thank you so much for leaving us a review on Trustpilot too. Great to see that you had a really positive experience from the team, albeit if other parties made the process slightly slower than anticipated. Many thanks, Rhys
5/5
GoogleExcellent professional service Andrew Estate I will recommend to buy sale property...specailly Andrew romfrod staff name Kamilija Stanuliene... She is professional and very well informed helpfull I'm realy thankfull kamilijia Stanuliene for great service
Agent replied · 25 October 2024
Hi Rizwan, thanks so much for taking the time to leave us a review. Glad Kamilija has been able to help! KR Kish
5/5
GoogleThe team at Andrews have been brilliantly reliable for a number of years. Very responsive, helpful and insightful. I would strongly recommend them and have had great experience dealing with both Nathan's and Paul.
Agent replied · 25 October 2024
Hi Aletha, thanks so much for leaving a review for Paul and Nathan! KR Kish
1/5
TrustpilotOMNISHAMBLES
So the person responsible and lead incompetent is going to deal with a complaint- we'll done. When we met to discuss the debacle you were mute and failed mention arrangements had been made despite a direct enquiry. You have caused us financial hardship.BE VERY WARY of contracting with them.
Agent replied · 22 November 2024
Now that you have advised the complaint relates to the Branch Manager, we have asked the relevant Regional Manager to investigate and respond to your complaint. This process is also being overseen by our central customer service team.
5/5
TrustpilotHelpful and professional
Had a really positive experience with Andrews. Joanne was fantastic. She helped us find and secure our flat and was always super friendly and professional. Would recommend this agency if you’re looking for properties!
5/5
Trustpiloti spoke to karen and she had great…
i spoke to karen and she had great knowledge and expertise about renting. will definitely be recommend andrews property group to anyone looking to let their property
Agent replied · 22 November 2024
Hi Marcie, thanks for taking the time to leave us a review and brilliant to see that Karen was able to share her wealth of knowledge with you about the lettings market. We appreciate your recommendation and know Karen will be really thankful for the feedback, thanks again, Rhys
5/5
TrustpilotLouise Gonella in the property…
Louise Gonella in the property management team helps me manage my flat that is rented, in Tooting.She is always polite and professional.Ian Hayward
Agent replied · 22 November 2024
Hi Ian, thank you for sharing your experience. Brilliant to see that Louise has been able to help you with everything you've needed relating to the smooth management of your property and hopefully ensuring you have happy tenants. Thanks, Rhys
5/5
TrustpilotLovely Staff
It was lovely meeting you Issy.The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Agent replied · 22 November 2024
Thank you for the five star review. Brilliant to see that Issy delivered such a brilliant experience for you. Thanks again, Rhys
5/5
TrustpilotGreat communication and very very…
Great communication and very very helpful team. Made my move pretty much effortless
Agent replied · 22 November 2024
Hi Steven, thank you for your kind words! We're thrilled to hear that our team could make your move effortless. Best wishes, Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Andrews Havering won ESTAS awards in two years, most recently 2022.
ESTAS winner in two years: 2020, 2022.
ESTAS awards by year, 2020 to 2022
2022 1 Bronze ESTAS 2022 winners
- BronzeESTAS 2022: Lettings (Tenants), South East (Essex)
2020 1 Silver ESTAS 2020 winners
- SilverESTAS 2020: Lettings (Tenants), South East (Essex, Kent)
Source: ESTAS winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
Questions about Andrews Romford
Has Andrews Romford won any awards?
Yes. Andrews Romford won Bronze for Lettings (Tenants) in South East (Essex) at the ESTAS 2022 awards, and 1 other industry award since 2020.
