Trusted Agent profile

Andrews Romford reviews

4.8

★★★★★ Excellent

2,464 reviews across 2 platforms

20 North Street, Romford, RM1 1BH, Havering, RM1 1BH

Andrews's Havering office at 20 North Street is rated 4.8 out of 5 across 2,464 reviews on two platforms, including 312 Google reviews rated 4.9.

Google logo

4.9 / 5

312

Reviews on Google

This office

Trustpilot logo

2,152

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Google

I have had the most amazing experience with Andrews, compared to my current agent these guys are head and shoulders above !!! My Lettings consultant Tierney has been amazing, she has guided us through the process and kept us informed all …

Sarah · 16 February 2026

Agent replied · 16 April 2026

Thank you, Sarah, for your wonderful feedback! We're thrilled to hear about your positive experience with Tierney and our team. It's great to know we could assist you effectively. We appreciate your kind words and look forward to serving you again in the future!

5/5

Google

Had a great experience buying my first property with Andrews Romford. Kish, Kamilija and James were super friendly and helpful throughout the process. Being a first time buyer me and my wife didn't know much about the process. Kish helped guide us along and was very patient throughout. He was very prompt to respond to our questions and always kept us updated throughout. Additionally when he went on holiday he ensured that someone was there to cover for him and move things forwards. Furthermore he saved us money by obtaining and sharing electrical check (something our surveyor said we should get) results from the seller that were done very recently. Thanks for everything and I really appreciate the handwritten card we received on completion. Would highly recommend Andrews to anyone looking to buy a property in Romford.

Darren · 5 January 2025

Agent replied · 9 January 2025

Hi Darren, thank you for your wonderful review! We're thrilled to hear about your positive experience with Kish, Kamilija, and James. Your recommendation means a lot to us. Congratulations on your new home! Best wishes, Jake

5/5

Trustpilot

Daryn + Andrews Property Group

Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.

Theo · 20 August 2026

Agent replied · 22 September 2026

Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.

5/5

Trustpilot

We had an excellent experience with our…

We had an excellent experience with our mortgage broker Simon Murray from start to finish. As first-time buyers, the whole process felt quite overwhelming at first, but he made everything so much easier to understand and guided us every step of the way. Simon worked incredibly hard to find us the cheapest mortgage deal available, taking the time to explain all our options clearly and making sure we were comfortable with every decision. What really stood out was how he went above and beyond, not only securing us a great mortgage but also helping us arrange a more affordable solicitor, which saved us even more money. Simon professionalism, knowledge, and dedication were outstanding throughout. He was always responsive, patient, and genuinely cared about getting us the best outcome. We couldn’t be happier with the service we received and would highly recommend him to anyone, especially first-time buyers looking for trustworthy and expert support.

ASIF · 24 April 2026

Agent replied · 25 May 2026

Dear Asif Khan, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Simon Murray. It's great to know he made the process smooth and beneficial for you. We appreciate your recommendation and look forward to assisting you again in the future. Best regards, Andrews Head Office

5/5

Google

Absolutely Outstanding Service from Jordane! I had the pleasure of working with Jordane, and I can't recommend her enough! From start to finish, she was incredibly professional, attentive, and knowledgeable. Jordane took the time to understand my needs and provided clear guidance throughout the entire process. She made everything so easy and stress-free, always responding quickly to my questions and going above and beyond to ensure I was satisfied. Her dedication and attention to detail really set her apart. If you're looking for exceptional service, Jordane is the person to go to! Highly recommend!

Sales · 4 December 2024

Agent replied · 11 December 2024

Thank you for your kind words! We're thrilled to hear about your positive experience with Jordane. Her dedication and professionalism truly shine through. We appreciate your recommendation. Best wishes , Lisa

5/5

Trustpilot

The best estate agent by a mile

I've used Andrew's in the past and I've always found them a lot better than most other estate agents so they were my preferred choice and they did not disappoint me. Originally Dan came round to look at my property and he was friendly, informative, trustworthy and helpful. I knew straight away that I would be using Andrew's after our appointment. He made everything so easy. My house went on the market and was snapped up straight away, at a price I was more than happy with. Isabelle was great with communication and very helpful during the viewings and I never had to chase anyone for anything. I honestly felt like I was in such good hands that I didn't even give anything a second thought.After the property was let I dealt with Molly and Isobelle and they were both so lovely and amazing at their jobs. Andrews definitely knows how to employ brilliant staff and they are all a credit to the company. I couldn't recommend them highly enough and will definitely be using them again anytime I need an estate agent.

Shelley · 4 December 2024

Agent replied · 22 December 2024

Thank you, Shelley! We're thrilled to hear about your positive experience with Dan, Isabelle, Molly, and Isobelle. Your kind words mean a lot to us, and we're delighted to have been of service. Looking forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Andrew’s were always proactive with…

Andrew’s were always proactive with communication, there after sales support was exceptional, helping me to understand what our Solicitors and our buys solicitors were arguing about, big shout out to Nick W for all of your support and help

N · 17 February 2026

Agent replied · 22 February 2026

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team, especially Nick Woore in our Downend Branch . Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

30 years of great service.

Andrews have been managing my property for around 30 years and I've been very satisfied with their service during that time. They are always efficient, reliable and professional, advising me in a timely manner of any problems my tenants may have and what will be involved (time and cost) in putting them right.They have also found replacement tenants when necessary very quickly, so my property has very rarely been empty.Sarah Newman is my current contact and is excellent, and all agents I've worked with over the years have all been very professional too.Highly recommend Andrews.

Fraser · 27 November 2024

Agent replied · 22 November 2024

Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys

5/5

Google

Absolutely fabulous service, Kish was always on top of the case, giving us pointers to what needs to be done, and in what way. We've got unlucky with the solicitor - forgetting things, so it felt like Kish was doing more work on our conveyancing than our solicitor

Chiril · 21 November 2025

Agent replied · 22 November 2025

Thank you, Chiril, for your kind words and 5-star rating! We're thrilled to hear Kish provided excellent service. Your feedback is invaluable, and we're glad we could assist you effectively. If you need further help, feel free to reach out.

5/5

Google

Fantastic Experience with Andrews, Jordane is Exceptional! I must say, the experience has been outstanding. Since Jordane joined the team, she's made a huge impact, taking customer service to the next level. She’s incredibly knowledgeable, responsive, and genuinely cares about her clients' needs. Jordane took the time to guide me through every step, offering valuable insights and support that made the process smooth and stress-free. Her dedication and attention to detail truly set her apart. Highly recommend Andrews to anyone, especially with Jordane at the helm!

Josh · 10 November 2024

Agent replied · 11 December 2024

Thank you, Josh! We're thrilled to hear about your fantastic experience with Jordane. Her dedication and expertise are indeed invaluable to our team. We appreciate your recommendation and look forward to serving you again! Best wishes, Jake

5/5

Google

Shakira was absolutely amazing from the day we met her at our viewing until we the day we moved in she was so kind supportive understanding patient and so much more! We could not have done any of this without her! Andrews was an excellent company and extremely helpful!

Gracie · 8 November 2025

Agent replied · 22 November 2025

Dear Gracie Owen-Braithwaite, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira and our team. Your kind words mean a lot to us. We’re delighted to have been part of your journey. Best wishes , Lisa

5/5

Trustpilot

Friendly and supportive!

I had been messed around by a few agents in terms of them not sticking to agreed appointments, properties being in a much worse state than they appeared in photos online etc, so was not having the best experience with my property search. Ben Gordon-Smith however responded to my query the very same day, and offered to show me the property that same evening, as it was on his way home. I appreciated the flexibility and was really impressed with the property, so I made an offer that same night, and it was accepted the next day. Ben has been very helpful in terms of clearly outlining next steps, and when there were queries about my referencing, he provided sound advice to ensure any issues were rectified as soon as possible, and everything was sorted within 3 working days.Ben has kept me updated every step of the way, and answered any queries I may have. It has been an absolute blessing to have him as an agent during what has been quite a stressful experience for the most part, and I am now all ready to move end of this month! Thank you Ben! :-)

Si'von · 8 November 2024

Agent replied · 22 November 2024

Thank you, Si'von, for your kind words! We're thrilled to hear Ben provided such excellent service and made your experience stress-free. We'll be sure to pass along your praise. Best of luck with your move , Lisa

5/5

Google

I’ve had a really positive experience with Andrews Property Group in Romford, especially working with Kamilijia and Lois. Even though I haven’t secured a property yet, they’ve been incredibly helpful, honest, and easy to deal with throughout the whole process. They’ve always taken the time to answer my questions and made everything feel much less stressful. What stood out most was how genuine and approachable they both are, I never felt pressured, just supported. It’s made me feel confident about continuing my search with them, and I wouldn’t hesitate to recommend them to others. Thanks again Kamilijia and Lois, I really appreciate all your help so far! Yusuf

Yusuf · 2 April 2026

Agent replied · 16 April 2026

Dear Yusuf, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Kamilijia and Lois. Your kind words motivate us to continue providing excellent service. We look forward to assisting you further in your property search. Best wishes , Lisa

1/5

Google

Extremely disappointed. First time I ever had such a bad experience with the property agents. They rented out my property deducted there fee but no signs of rent in account. My property it’s my rent so basically they really don’t bother . On constant chasing they saying first payment is going through audit and now they got excuse that on weekend the account team doesn’t work . It’s not my business . I be reporting this and James and Shakira I won’t in my life ever do business again with Andrew’s . It’s a joke now I don’t hv any right to get my property back and had no rent. Ur fees just to find the tenants wasn’t enough for you guys isn’t ? I trusted in your firm so I gave the keys to the tenants so many loop holes . Should hv told if it takes so many days to just do a normal bank transfer . To all landlords out there do not do any business with them .

PSM · 26 March 2026

Agent replied · 16 April 2026

We’re very sorry to read your feedback and to hear that you’ve been disappointed with your experience. We would like to clarify that the tenancy for your property only commenced on Thursday, and the first rental payment is scheduled to be transferred to you today. Due to the timing of the tenancy start and the weekend, there has been a slight delay, which we have communicated to you along with our sincere apologies. In relation to the “loopholes” mentioned, we would like to reassure you that these are not oversights, but part of our strict compliance and auditing procedures. As a regulated agent, we carry out these checks to ensure that all transactions are handled correctly and securely, which is ultimately in the best interests of both landlords and tenants. We completely understand your frustration, and we apologise again for the inconvenience caused. If you would like to discuss this further, please do not hesitate to contact us directly so we can support you further. Best regards, Andrews Romford Team

5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!

Elen · 19 October 2024

Agent replied · 22 November 2024

Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa

5/5

Google

I would firstly like to say a huge thankyou to everyone who was involved in the sale of my property. Myself and my wife leanne decided this year to sell our home in collier row and as any normal person would we called around multiple estate agents to get quotes. After discussing with multiple agents we finally decided on Andrews and it was the best decision we made. Kish was the man who came to our home and introduced himself in a very friendly, polite and professional manner. He reassured both me and my wife with his knowledge and his attitude towards selling our home. Throughout the entire process Kish has been on the ball for everything and anything we have needed. I cannot praise this man enough, he has been more then our estate agent, I would count him as a friend. I cannot recommend Andrews of Romford enough! Amazing service, Amazing staff! Thankyou everyone again.

Dan · 25 September 2024

Agent replied · 25 October 2024

H Dan, thanks so much for your kind words. We're very happy to hear about your positive experience with Kish and our team. Your recommendation means a lot to us. Best wishes to you and Leanne.

5/5

Trustpilot

Highly recommended Rebecca Newbrook

I am writing to highly recommend Rebecca Newbrook for her exceptional professionalism and communication skills. Throughout our interactions with her at Andrews, Rebecca has consistently demonstrated reliability and offered a truly helpful service Rebecca's attention to detail and dedication to providing support have been invaluable to our team. Her clear and effective communication style has made working with her a seamless and efficient experience. I have been consistently impressed by her commitment to delivering high-quality service

Dominique · 19 November 2024

Agent replied · 22 November 2024

Thank you, Dominique, for your kind words about Rebecca. We're so pleased to hear about your positive experience and her exceptional service. Your feedback is greatly appreciated! Best wishes, Jake

5/5

Trustpilot

Highly Recommended...

Highly Recommended...Shout out to Emma Mussert who was an absolute star. It's great to deal with somebody who goes out of their way to 'own' issues and ensure a resolution. We all know the frustration of dealing with solicitors who don't tend to talk to each other but rely upon slow communication instead Emma constantly went out of her way to push the parties and was a great help.Bonus that she is friendly too!Would use Andrews again.

Colin · 4 November 2024

Agent replied · 22 November 2024

Thank you, Colin! We're thrilled to hear about your positive experience with Emma. Your kind words mean a lot to us, and we're glad she could assist you so effectively. Best wishes , Lisa

5/5

Trustpilot

Had a wonder Experiencing while doing…

Had a wonder Experiencing while doing the viewing. Speaking Daryn was wonderful explaining every detail of the property and helped me alot making my decision

Yash · 24 April 2026

Agent replied · 25 May 2026

Dear Yash Mhatre, thank you for your fantastic review! We're thrilled to hear that Daryn made your viewing experience so positive and informative. Your feedback is greatly appreciated, and we're delighted to have assisted you in making your decision. Best wishes, Andrews Head Office.

5/5

Google

"Big thank you to Kish Oogarah and his team at Andrews for their exceptional service! They were instrumental in helping me find and purchase my new home, and then sold my house quickly and for a great price. Their expertise, communication, and dedication made the entire process smooth and stress-free. Highly recommend!"

Helen · 25 August 2025

Agent replied · 8 September 2025

Thank you, Helen, for your wonderful feedback! We're thrilled to hear about your positive experience with Kish and the team. Your recommendation means a lot to us, and we're delighted we could assist in your home journey. Wishing you all the best in your new home!

5/5

Trustpilot

Excellent service from Shamiya!

My viewing was memorable, largely due to the friendly, enthusiastic and knowledgeable young lady, Shamiya who showed me around. Shamiya happily listened to my moans about how difficult and stressful it has been trying to find a new home, she seemed genuinely caring & empathetic around my current circumstances and seemed really quite happy that I appeared pleased the home seemed really suitable for myself and my son. I feel Shamiya has been an excellent representative for the company, showing her passion and genuine caring nature toward me as a client.I think this young lady will serve this company well and I wish her much luck for her future career...Please give her a pay rise! We need more young people with this positive and enthusiastic attitude in this world. Thank you Shamiya.

Samantha · 27 August 2024

Agent replied · 22 November 2024

Thank you, Samantha, for your kind words about Shamiya. We're thrilled to hear she made your viewing experience memorable and positive. We'll be sure to pass along your praise to her. Best wishes in finding your new home!

5/5

Google

I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process. I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed. In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!

Nicola · 26 August 2024

Agent replied · 25 October 2024

Hi Nicola, what a great read! It's brilliant to see how Kish & Charlie have helped you throughout the sales process. Selling your home can be a daunting and stressful experience so it's really pleasing to know that our team in Romford were on hand to help you through it all. Thanks again for taking the time to leave us a five star review. Thanks, Rhys.

5/5

Google

I cannot put into words how incredible Kish and Kamilija were at Andrews in helping me buy my first home. They went above and beyond to get the purchase over the line and support me through every step of the process too. Kamilija helped me to find my dream property, and personally sent me the place I bought - and I am so over the moon with it. Kish was absolutely fantastic through the purchase process, and so kind, friendly and helpful. Communication was quick and clear, I also loved the thoughtful handwritten card I received on completion. I couldn’t have asked for two better people to sell me my first place. I would recommend Andrews Property and Purpose to anyone looking to buy a property, a truly wonderful estate agents with the loveliest people. I haven’t stopped smiling! Thank you for everything.

Amber · 26 August 2024

Agent replied · 25 October 2024

Thank you, Amber! We're thrilled to hear about your positive experience with Kish and Kamilija. Your kind words mean the world to us. Enjoy your new home!

5/5

Trustpilot

Amazing and professional

I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process.I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed.In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!

Nicola · 12 August 2024

Agent replied · 22 November 2024

Thank you, Nicola! We're thrilled to hear about your positive experience with Kish and our team. Your kind words and recommendation mean a lot to us. We're glad we could make your selling process smooth and stress-free.

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Read Andrews's Google reviews

Questions about Andrews Romford

How many reviews does Andrews Romford have?

Andrews's Havering office has 2,464 reviews across two platforms: 312 on Google, 2,152 on Trustpilot (across the whole business).

What is Andrews Romford's rating?

Andrews Romford is rated 4.8 out of 5 across all 2,464 reviews, and 4.9 out of 5 on Google from 312 reviews.

Where is Andrews's Havering office?

Andrews Romford, 20 North Street, Romford, RM1 1BH, Havering, RM1 1BH.

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