Every review we hold for the Havant office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought our first home through Mann, and we couldn’t be happier with the service! Keira was fantastic throughout the whole process, professional, friendly, and always quick to respond to any questions we had. She made everything feel easy and stress-free, which was such a relief as first-time buyers. We’d highly recommend them to anyone looking to buy or sell a home.
Harry · 19 October 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We are thrilled to hear that you were happy with our service and that Keira made the homebuying process stress-free for you. It was a pleasure working with you and we are honored to be recommended to others. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI brought a property through Mann, and I honestly have to say, it was a very positive experience. Charlie was very approachable and informative from start to finish. Milan was incredible, he helped me obtain my mortgage, otherwise it wouldn't have been possible. I did not make the job easy for him! I would highly recommend Charlie and Milan and all the team at Mann! Thank you so much!
Nellie · 11 August 2025
Agent replied · 8 September 2025
Thank you for choosing Mann for your property needs! We're thrilled to hear that our team, led by Charlie and Milan, made your experience positive and successful. We strive to go above and beyond for our clients. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleLouisa was amazing from start to finish throughout our movie. She ensured to keep us up to date with any progress and everything was dealt with extremely quickly and made it so much easier for me and my partner. Thank you so much for all of your help Louisa and all the best for the future.
Yasmin · 15 November 2025
Agent replied · 22 November 2025
Thank you for taking the time to share your wonderful experience with Louisa! We're thrilled to hear that she provided excellent service and made your movie experience even better. We'll be sure to pass along your kind words to her. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJoshua and his team have made the house selling process easier and less stressful. Joshua was proactive in selling our home and his support has continued throughout the process right up to completion. We would definitely recommend Mann.
Tracey · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are so glad to hear that you had a positive experience with our team. It was our pleasure to assist you with selling your home and we are always here to support you. Thank you for choosing Mann, we truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMyself and my partner recently purchased our first home and we couldn’t have asked for any better!
Anna was amazing throughout the whole process! After a bad experience with another estate agents, we held off viewing a house. We then saw it had changed to Mann and we viewed it the first day! We loved the property, but mostly because Anna was so helpful and made us feel so relaxed. We viewed a lot of houses throughout the year, and Anna really was the only estate agent to make us feel like we weren’t complete newbies that had no idea!
Anna kept us informed throughout the whole process, answered all questions and it just felt like she really did care!
Thankyou Anna, and all at Mann!
Tigs · 7 December 2024
Agent replied · 23 December 2024
Thank you for your 5* review Tigs. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a wonderful experience with the amazing Louisa at Mann last week. We are soon to be first time renters and Louisa made everything smooth from start to finish. She showed exceptional knowledge, outstanding communication throughout the …
Ruby · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that Louisa provided exceptional service as you navigate becoming first-time renters. We're so glad she could make the process smooth and stress-free for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMany thanks to Charlie and Josh for a smooth purchase of our first property.
Great agent to be able to speak to and help with any issues. They got on top of any issues and questions straight away
Joe · 17 February 2026
Agent replied · 17 April 2026
We are thrilled to hear about your positive experience with Charlie and Josh! Our team is dedicated to providing excellent service and addressing any concerns promptly. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotExemplary Customer Service!
I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.
Morgan is always very knowledgeable about the property she is showing and will follow up on anything she doesn't know the answer to. She is engaging, friendly and enthusiastic about her work. Many estate agents I have dealt with have zero interest in you as customers or they try and give you the hard sell and bully you into making offers. They could all learn a lot about customer service and going the extra mile from Morgan. She is a platinum level asset to the company.
Camilla · 31 October 2025
★★★★★ 5/5
TrustpilotI have been working with Morgan Knott…
I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!
Thomas · 27 October 2025
★★★★★ 5/5
GoogleWe don't often leave reviews, but Keira was so lovely helpful and professional. It was our first viewing after over 25 years out of the buying process! She explained what we needed to know with a good level of knowledge. Thank you Keira 😊. Mr & Mrs P …
Gillian · 17 October 2025
Agent replied · 22 October 2025
Thank you for your kind words, Mr. and Mrs. P! We're thrilled to hear about your positive experience with Keira. Our team is dedicated to providing excellent service and making the buying process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic experience purchasing our first home with Mann Waterlooville. Charlie was excellent and super helpful from start to finish. He provided clear advice and kept us regularly updated. Would highly recommend.
Maisie · 17 March 2026
Agent replied · 17 April 2026
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleAs first-time homebuyers, my husband and I had countless questions during our house-hunting journey, and Tyler Hardie from Mann Estate Agency was phenomenal in guiding us! He patiently addressed all our concerns about properties and neighborhoods, making us feel confident and supported. Tyler’s efficiency was remarkable, he organized 3-4 viewings in a single day, saving us time while keeping the process stress-free. His enthusiasm for immediate feedback after each viewing ensured we were always aligned, and his consistent follow-ups built a genuine connection. Tyler is an absolute asset to Mann Estate Agency, professional, approachable, and truly dedicated. We highly recommend him to any first-time buyer. Thank you, Tyler, for making this experience so smooth!
Nighat · 17 October 2025
★★★★★ 5/5
GoogleWe want to thank Anna for helping us so much in finding the ideal property to purchase. Anna’s local area knowledge is amazing! My son, Adam, was buying his first home in Waterlooville. We do not live locally, and had booked to view a few properties. Anna suggested we view a property we had initially discounted, but she said after chatting to us and finding out what Adam wanted, it would be perfect. She was totally right. It’s experience and help like this that makes a great estate agent. She kept in touch throughout the whole transaction. Thank you Anna!!! I will be back when I want to buy a home for myself in the area.
Debbie · 25 August 2024
Agent replied · 24 October 2024
Many thanks for your outstanding 5* review Debbie. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCharlie and the team have been so helpful with buying my new house! Thank you so much for your efficient and professional service! Great team, great service!
Amy · 3 April 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, we are thrilled to hear about your positive experience with our team! It was our pleasure to assist you with your new home purchase and we look forward to continuing to provide top-notch service! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLouisa was very helpful and is an asset to the company. She made me feel very confident that she would do or that she could to help find me a home .
Bev · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words, we are thrilled to hear about your positive experience with Louisa! We are fortunate to have her on our team and we will make sure to pass along your compliments. It's our goal to provide exceptional service … More
★★★★★ 5/5
TrustpilotAbsolutely the best
I cannot thank Mann Estate Agents enough for the incredible support I received during my mortgage process. From the very beginning, they made what could have been a stressful journey feel smooth, clear, and truly manageable.
A special mention must go to Neil, the manager, who is simply the best. His professionalism, knowledge, and genuine care made all the difference. Neil was always there to answer my questions, guide me with patience, and ensure I felt confident every step of the way.
I also want to thank Shirley, who worked alongside Neil with the same warmth and dedication. Together, they made me feel not just like a client, but like someone they truly cared about.
Mann Estate Agents turned what I expected to be a complicated experience into something positive and even enjoyable. I am deeply grateful for their honesty, expertise, and outstanding customer service. If you’re looking for a team who will go above and beyond for you, I wholeheartedly recommend Mann Estate Agents, especially Neil and Shirley.
Andreea · 10 September 2025
★★★★★ 5/5
TrustpilotThank you so much to Nick in the…
Thank you so much to Nick in the Sheerness branch for all his help and advice whilst we were moving. Nothing was too much trouble and he was always at the end of the phone to answer questions. Any issues that we had he reassured us and made us feel at ease. If I ever move again I would not hesistate to go back to him. Thank you again.
Stacey · 23 December 2025
★★★★★ 1/5
TrustpilotDO NOT USE MANN CHATHAM BRANCH! USE ACORN INSTEAD
I was with Purple bricks which turned out to be a nightmare. So I switched to Mann to sell my property in Blockmakers Court, hoping for a professional sale and support. I was not getting much viewing. I decided to do a renovation in the property to help improve interest and viewing. I then requested for new photos of the newly renovated property to be taken.
Charlotte Stout, the acting branch manager for Mann, Chatham, told me they were struggling with photographers and will come over and take photos of my newly renovated property with her phone! She then uploaded the photos on the property selling websites.
What made this whole experience very sad and laughable was that she posted both the new and old photos to the different websites! The old photo of the front of the property was brown. The new photo of the front of the property after renovation was white. She left both photos on! I must have sent more than 5 different emails as well as phone calls, advising her to delete all old photos and leave new photos only as viewers will be confused looking at both the old and new photos. She claimed it was not easy to update the photos. It felt like l was teaching her how to do a simple job. The photos she took on her phone was dark and obviously not retouched, showing full photos of me and my kids on the wall.
After more back and forth emails on my part, she agreed to resend the “professional photographer” l was sent the first time. The photographer was rude, told me very rudely, “now get off the way” when l politely requested he take the photo of the front of the property from a different angle, so that the half cut down tree in the front of the property, will not block the photo. After the disrespect l got from this photographer, rather than update the newly taken photos online, he made a slideshow of the new photos he took, leaving the mixed old and new photos that Charlotte uploaded earlier online!
I was appalled by the whole experience. I reached out to charlotte and again requested for the new photos taken by the rude photographer, to be uploaded online to no avail. The photos were not even retouched. You can see the faces of myself and my children on the photos, online. The “professional photographer” admitted he does not retouch photos. They will normally send the photos out to an editor, who will edit and resend the photos back to them. So, why did you not send the photos out to an editor this time before posting the photos online?
I had one of their staff, a man, whose name l cannot remember now, come over and do the viewings. You can tell he does not enjoy his job. One of this people that shows up to work for the money. He flickers when viewers ask him simple questions. His responses were very cold, which was not helping to push the sell of my property.
I spoke to as well as emailed charlotte stout, the “acting branch manager for Mann Chatham”, that l will prefer a different person to conduct the viewings. She confirmed other clients have stated the same about the said staff member and agreed to send a different staff to conduct the viewings moving forward. Despite her promise, l had several viewings done by the same man!
After l was made to feel like a beggar rather than a client trying to sell on and move on, l decided to move on to Acorn, the best decision l ever made. I received not just an estate agent but support and people who not only sold my property but supported me throughout the entire selling process.
Acorn listened and tailored the entire process to my needs. Viewings were conducted by professionals, who explained and answered all the questions from the viewers, PROFESSIOANALLY. They took great photos of my property, l had several interests and my property sold with no issues.
I will never recommend Mann! No support. They don’t listen. I felt like a “beggar” throughout the entire time l was with Mann. A total waste of my time. I DO NOT AND WILL NEVER RECOMMENDED MANN. If you want professional estate agents who knows what they are doing, GO TO ACORN!
No · 2 September 2025
★★★★★ 5/5
GoogleShannon was really helpful and informative throughout our whole process of renting, always keeping us up to date and answering any questions we had!
Chloe · 3 April 2026
Agent replied · 17 April 2026
"Thank you for your kind words! We strive to provide exceptional customer service and we are thrilled that Shannon was able to make your renting process smooth and informative. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleShannon at the Waterlooville branch has been amazing in helping us move into our first property.
She has been very helpful with questions and always gets back to any enquiries promptly. As it was our first property we wanted to view twice - Shannon was able to organise this for us with no issue and explained everything in lots of detail for us.
The welcome pack we received was above our expectations - not only was all the paperwork provided and explained, but we had some gifts for moving in, which was a lovely gesture.
We would definitely recommend Mann after our experience with Shannon and will likely be using them again.
Liv · 26 June 2024
Agent replied · 24 October 2024
Hi Liv Belcher,
Thank you for sharing your positive experience with Shannon at our Waterlooville branch. We are delighted to hear that she provided excellent service and made your first property move smooth. We appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
Mann Sales and Letting Agents Waterlooville
★★★★★ 5/5
TrustpilotI have to give a special shout out to…
I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!
She’s been a star with chasing and getting back to me with answers.
Thank you Morgan!!
Hayleyboi · 31 October 2025
★★★★★ 5/5
GoogleWe have just let our well-loved family home through Nadine & Shannon, and highly recommend the team at Mann Waterlooville. They’ve both been hugely helpful, kind and patient with us as this is our first experience of letting. Questions were answered quickly, things were sorted in a timely fashion, and the whole process has been easy and smooth for us from start to finish. We are now grateful our home is being well looked after by the tenants and we do feel we are in safe hands with Shannon & Nadine.
Jen · 27 April 2024
Agent replied · 24 October 2024
Jennifer blenkinsop thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to say a big thank you to Shannon for her help and professionalism well done 👏 …
Ken · 17 March 2026
Agent replied · 17 April 2026
"We are thrilled to hear about your positive experience with Shannon! Thank you for choosing our business and for taking the time to leave this kind review. We truly appreciate it and will pass along your gratitude to Shannon! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOutstanding performance and dedication from the team, in particular Josh and Charlie. They continue to guide us through this very stressful time with calmness and professionalism, and although we still wait to complete I am hugely confident in their abilities. Very highly recommended.
Steve · 18 August 2025
Agent replied · 8 September 2025
Thank you for your kind words! We are so grateful for the opportunity to work with you and appreciate your trust in our team, especially Josh and Charlie. We are committed to guiding you through this stressful time with professionalism and calmness. Thank you for highly recommending us! Kind regards, Maggie, Customer Relations.
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