Trusted Agent profile · Havant, Hampshire
★★★★★
2,002 reviews across 3 platforms
10 West Street, Havant, Hampshire, PO9 1PF
Part of Beals, see every office.
Beals's office in Havant, Hampshire, at 10 West Street, is rated 4.8 out of 5 across 2,002 reviews on three platforms, including 86 Google reviews rated 4.7.
86
Reviews on Google
This office
56
Reviews on Facebook
Business-wide
1,860
Reviews on Trustpilot
Business-wide
Every review we hold for the Havant office, from every platform, shown as written. First names only.
5/5
TrustpilotWhat a great team you have
the staff are very friendly and helpful. Both Aisha and Annie were very professional on the viewing that i went on. They both also got back to me when i asked them to and they are great employees and are a credit to your company. also, they both could answer every question i had about each property. i cannot say this about every estate agent.
5/5
TrustpilotNatalia was lovely and helped us so…
Natalia was lovely and helped us so much with any worries we had moving into our new place. Helped ease our anxieties and sort out what we needed sorted :)
5/5
TrustpilotHighly recommend Beal’s , great work and commitment Kelsey Anne
Being my first experience in finding a apartment for rent in UK, i must say it was such an smooth and clear process with Beals helping out. Specifically Kelsey Anne from Beals helped out throughout which made the whole process easier. She is always reachable and prompt in responding to my queries. Thank you, great work and commitment . Highly recommend Beal’s 👍🏻
1/5
TrustpilotI wish I could give 0 stars for this…
I wish I could give 0 stars for this company. We were shown a property to let. We told her we love the property and would like to secure it. She advised us to send her an email as she wasn’t going back to the office until Monday. We did exactly what she advised and followed it with a telephone call. Her colleague told us she was busy and she would call when she’s done. She never called. Called again, same message from her colleague. The day ended with no call back. Called the following day and was told she was off work. Called the Wednesday and was told again that she was busy and would call back. I called back later, please note she had not acknowledged the email we sent on Saturday at this point. When I called, I was told she is on her lunch break. At this point I asked what was going on and her colleague told me that the property has been let to someone else. I suspect we didn’t get it because of our ethnicity. I couldn’t think of no other reason because she told us on the day we viewed, that no interest has been expressed. If you are from a minority group avoid Beals Estate Agents.
5/5
TrustpilotKatie Healey - Sales Progressor
Katie Healey, our Sales Progressor at Beals, provided friendly and efficient service throughout what was a sometimes frustrating and protracted sale of our property. She always worked hard at chasing, when needed, and managing the purchasers and kept us informed at all times of what was going on. I recommend her thoroughly.
Hi Chris, thank you for reviewing your experience with Beal's! Katie and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotLouise was extremely helpful and kept…
Louise was extremely helpful and kept me informed throughout the sale. Highly recommend and very much appreciated.
Hi Gary, Thank you so much for sharing your feedback with us. Louise was delighted to hear this. We hope you have a great day!
5/5
TrustpilotHad best renting experience with jasmin
I had the best experience with Jasmin ,the amount of effort and time she put into walking us through the process is unbelievable, from the point of viewing the apartment to when I was handed the keys, she was so professional in her dealings. She was immensely patient with our seemingly endless questions. Thank you @Beal Estate Agent for having such a great staff.
Thank you, Akinwale, for reviewing your experience at Beals North End Office! Jasmin will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
5/5
Trustpilotto whom it may help.
to whom it may help.Muhammad Hussain has been very helpful in order for us to find a place in Southampton. His determination to do it has made our journey to start there much easier and I will recommend Beals Estate Agency in Southampton if you want to move there. The team is friendly, approachable, efficient and professional. Thank you so much for your helping to find this place
5/5
TrustpilotMr. Pearce
wow James, Chloe and Hollie are the best agents that I have ever dealt with. james took my house on, had both girls do the viewings within 2 days the property has been sold and it does not stop there james knew what sort of property that I wanted to move to, in 3 days james found the perfect home amazing crew and company . if any one is reading this and wants a first class service call them you will not be disappoint.
Hey Mr.Pearce, thanks for leaving us some feedback. We are over the moon that James, Chloe and Hollie were able to sell your house with ease and found you your dream home.
5/5
TrustpilotThankyou to Zoe Cook!!
Thankyou to Zoe Cook!!An incredible asset to your team, we spoke to her about our landlord selling and the desperation of needing to find a property ASAP not wanting to move out of the area due to young children in school.One of the properties we were interested in we couldn’t go to the open evening so Zoe kindly did a small video tour for us and sent it once the viewings had taken place.She has been incredibly patient and helpful with all of our questions along the way and been super responsive even over the bank holiday weekend!We cannot thank you enough for making such a stressful and emotional time more relaxed and slightly less stressful!We look forward to being tenants with Beals.
5/5
TrustpilotHavant branch, just amazing.
I have rented a property through Beals Havant and they were just amazing. Always there to help for any questions. From viewing, through to referencing and receiving the keys. Many thanks to Zoe!
Hey Tanya, thanks for leaving a review! We are glad that Zoe made your Beals experience so positive!
5/5
TrustpilotAdriana is Superb and a credit to Beals!
Adriana is by far the most attentive and helpful agent I have ever dealt with. Adriana convinced me to give Beals some of my portfolio to manage some years back and I can honestly say its been a real pleasure dealing with her. Excellent service, an honest professional understanding of the lettings industry and I could not wish for more. Thanks Adriana for everything
5/5
TrustpilotIt was an immense pleasure to interact…
It was an immense pleasure to interact with Katie. She was very helpful and responsive.
1/5
FacebookDo not rent houses from these people. Head office didn’t complete my check out for 19 days. No contact…then told me they were taking money off for carpets (with one stain on apparently and the whole thing needed to be replaced) I even asked for proof of when the carpets were put in as they weren’t new when I moved in…and was completely ignored. They to date have not returned any part of my deposit…so far have sent me 2 invoices for things that didn’t need doing and I asked for proof of and this wasn’t supplied…they have refused to realise the undisputed amount…or even give me a figure of what the disputed amount is. We are nearly 6 weeks after handing back the keys. When we called we were told we weren’t allowed to speak to a manager and wasn’t even allowed a managers email address. This is not with the TDS (as Beals hold the deposit but it is protected) which so far after 10 days they have ignored them also. Tenants AVOID
Sorry you have experienced issues, please email us at feedback@beals.co.uk, and we will look into it; the deposits are all registered with the TDS, so they are protected, and we follow their process, and you have the right to appeal if you feel unjust. if you contact us, we will look into it for you.
5/5
TrustpilotWe did are first viewing for a flat and…
We did are first viewing for a flat and very quick response in 2 weeks Leah was very helpful and nice lady.😀
Hi Harrison, Thank you so much for sharing your feedback with us. Leah was delighted to hear this. We hope you have a great day!
5/5
TrustpilotMohammad was excellent in his approach
Mohammad was excellent in his approach. He was very professional and was open to respond to all our questions. He gave a very good impression about the organisation.
5/5
TrustpilotA special thanks to Katie.H
A special thanks to Katie.H, the Sales Progressor from Beal's Estate Agents. Very smooth selling progress. Very efficient and professional.
Hi XI, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
5/5
GoogleThank you Hollie Goward for all you help you haven’t given us to find my new home big thank you for everything you donePositiveQuality
Thank you Sue for taking the time to review your experience in our Havant office! We have passed along your positive feedback to Hollie to which she was very grateful for! We hope you have a great day
5/5
TrustpilotLouise was very approachable and…
Louise was very approachable and answered all my question would highly recommend
Hi Lesley, Thank you so much for sharing your feedback with us. Louise was glad to hear this. We hope you have a great day!
5/5
FacebookMaxine has been beyond helpful and had super fast communication between myself and my landlord she dealt with and resolved my issue way within 24 hours. Thank you for a fab outcome!
Hi Kerry, thank you for leaving us some feedback. We're happy that Maxine was able to resolve your issues with ease!
5/5
TrustpilotWonderful experience
Had a wonderful experience with Beals, and Oliver was very friendly and professional throughout the process.
Hi, Thank you so much for sharing your feedback with us. Oliver was delighted to hear this. We hope you have a great day!
5/5
TrustpilotHighly recommended
Ive been dealing with Beals for over a year now, they look after my portfolio and the service is the best I've ever received from an agent. The stand out individual for me is Mollie-Mae who is responsive, gets things right first time, takes responsibility & accountability for things, uses pragmatism & initiative to get resolutions and looks after my interests which I really value. Clare has also been excellent with rent reconciliations, I'd highly recommend.
1/5
FacebookThese people are all out for the landlord. Beals took months to sort out a broken shower and left me and my seven year old son with raw sewage floating past the only entrance to the property over Christmas, I had to call out southern water. On moving out they are trying to take all my deposit to redecorate a place that needed a paint job when I moved in, they are also trying to charge me for cleaning- fortunately I documented everything and emailed it to them where I have clearly stated property not clean. After liaising with a Hayley from head office who so obviously didn’t give a toss and couldn’t wait to get me off the phone I knew they were going to be no help. If you are a tenant avoid this company they are crooks.
Hi Wendy We are sorry to see this post which is not indicative of our feedback. We have had a quick look, and the matter is to do with your deposit with you coming to the end of your tenancy. Like all deposits, the good news is that your deposit is protected under the Tenancy Deposit Scheme (TDS), an independent and government-backed body to adjudicate any deposit disputes based on both tenants and landlords evidence. It is not a case of us taking any money as an agent. We do not take anything from tenants. Also, the landlord will have to justify any claim of which you can defend. I am glad to see you have documented the evidence and please submit this to support your claim with the TDS, which I understand you haven't done yet. If, in the meantime, you require any advice, please don't hesitate to email us at feedback@beals.co.uk, and we will be happy to assist you.
1/5
TrustpilotDisability discriminatory company
If you have a mental disabilities do not bother to rent through this company. Last last half of my tenancy I have been so extremely discriminated against regarding my disabilities and on numerous occasions the staff have implied that I am an idiot and have tried to force me into allowing entry into my home whilst I am not here disput my disabilities.
Hi, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated.Please could you send an email to info@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to look into this.We hope to hear from you soon.
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