Every review we hold for the Hatfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery disappointed! Poor communication and held my deposit for an extra month. Be aware that you will be charged 75£ cleaning fee from your deposit which I think is a rip off...
Alex · 22 June 2019
Agent replied · 20 June 2024
Good Morning Alex. Thank you for taking your time to leave this review and I am sorry that you are not happy with your recent experience, however, as per with all of our managed properties, the day to day administration including deposit returns is outsourced to The Management Office LTD which is a completely separate company to Raine and Co and therefore you have left your review against the wrong company. If you would like to discuss this further please could you email me on customerservices@raineandco.com
★★★★★ 5/5
GoogleThe service was good. We had a good experience with Raine & co. The agents helped us track status in all the stages and helped making things smoother by assigning a sales progressor whom I could contact anytime. The response time to all my queries were very good. Thanks to all in the team who helped us buy our first property without any issues. "
S · 22 June 2018
★★★★★ 5/5
GoogleThe people at Raine and Co, are warm, friendly and very helpful.
I would recommend them to anyone.
Lorna · 21 June 2022
Agent replied · 20 June 2024
Thank you Lorna for your kind words. We really appreciate them. Best wishes.
★★★★★ 5/5
GoogleUsed Raine & Co twice for property sale. Extremely pleased with service from beginning to end.
Handy · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking your time to leave this score. If you would like to elaborate further, we would appreciate the feedback. The best email is customerservices@raineandco.com
★★★★★ 3/5
GoogleCommunication needs to be improved.
Florica · 21 June 2023
Agent replied · 20 June 2024
Thank you Florica for leaving this review. Lack of communication is the biggest complaint that people have regarding estate agents so it is something that we take very seriously. We have checked our software and emails and cannot find your name, could you please email us on customerservices@raineandco.com and let us know who you dealt with, which office and if it was sales or lettings so that we can investigate further. Thank you.
★★★★★ 1/5
YellTerrible! Should close down and investigated!
Foreign student beware! They will take advantage of your poor UK law and rights, and will not hesitate to force you to vacate, even won't care if you have to live on the street! Don't sign any papers. Tell them you'll ask for legal advice(FREE!). Plus they are bullying, forceful and rude!
PenaN · 11 August 2021
★★★★★ 5/5
GoogleRaine & Co were my luckiest find! After two years of hell with another agent I moved my business to Raine & Co Lettings, desperate and sceptical. Within weeks I realised I had hit on gold. With a bucket full of wisdom and patience Maria sorted my house and tenants, providing everyone with professional and caring service. I cannot recommend them enough.
Smadar · 22 June 2016
★★★★★ 5/5
GoogleExcellent Maria marsh
Lynne · 21 June 2023
Agent replied · 20 June 2024
Thank you Lynne for leaving this review. We always appreciate 5* reviews from our landlords.
★★★★★ 5/5
GoogleVery good estate agent 👌 …
Colin · 21 June 2022
Agent replied · 20 June 2024
Thank you Colin for leaving this review, it was a pleasure dealing with you. We hope you enjoy your new home, Ellenbrook is a really nice area to live.
★★★★★ 5/5
GoogleQuick sale, good sale support, smooth processPositiveResponsiveness, Quality, Professionalism, Value
Milton · 21 June 2021
Agent replied · 20 June 2024
Thank you Mr Berger for leaving this review. It was a pleasure to deal with you and we wish you well for the future.
★★★★★ 1/5
Googlebad experience money hungry and ridiculously unhelpful... disappointed
Noori · 22 June 2017
Agent replied · 20 June 2024
Thank you for taking the time to write this review. My name is Michael Marsh and as a Director of Raine and Co I take all reviews seriously, whether good or bad. I would please ask you to email me at customerservices@raineandco.com and let me know in what capacity and with whom you dealt with at this office so that I may look further into your comments. Thank you in advance.
★★★★★ 5/5
GoogleI really loved how they were polite, kind and really professional . I would highly recommend to buy or rent a house by them . Thank you everyone from Raine and co .
Alina · 21 June 2020
★★★★★ 1/5
GoogleAweful company to deal with
Andrew · 22 June 2016
Agent replied · 20 June 2024
Hi Andrew. I have checked with our sales and lettings teams but no one recognises your name. Could you tell me what dealings you have had with Raine and Co and what the problems you encountered.
I have asked Andrew to elaborate on his comment. As I have not heard from him no one within our offices recognises his name I can only surmise that this comment has been posted by another Estate Agent looking to discredit our reputation. I have found that this is happening frequently as it is the only way that some Estate Agents can compete with Raine and Co. To see an honest and true reflection of the service Raine and Co provides please go to www.raineandco.com/testimonials.
★★★★★ 5/5
GoogleIt was my first time selling a property and Raine and co were amazing! Gemma & Alex provide a very professional, helpful service. I would highly recommended using this estate agent!!
Hania · 21 June 2020
★★★★★ 5/5
GoogleGreat company, excellent service from Alex and Caroline who dealt with our purchase. Good communication from start to finish. Would highly recommend Raine and Co (Hatfield)
Jason · 21 June 2020
★★★★★ 5/5
GoogleI have always found Raine & Co estate agents to be very helpful, having bought, sold and rented properties through them. They are very professional and give good attentive service.
Thoroughly recommended.
Stephen · 23 June 2015
★★★★★ 5/5
GoogleThe agent did good job during my property purchase. They responded promptly to enquiries. I am therefore happy to recommend them.
Omo · 22 June 2017
★★★★★ 5/5
GoogleVery good
Rdp · 9 November 2025
Agent replied · 23 November 2025
Thank you for taking your time to give us this rating we really appreciate it.
★★★★★ 5/5
GoogleRating only, no written review.
Mini · 24 October 2025
Agent replied · 23 November 2025
Thank you Mini for leaving this review and we hope you enjoy your stay in the property.
★★★★★ 5/5
GoogleMaria thank you for always being very helpful.
Alex always great to deal with
Tony · 22 June 2019
★★★★★ 5/5
GoogleGood people to deal with
Richard · 21 June 2020
★★★★★ 5/5
GoogleRating only, no written review.
Santosh · 23 September 2024
Agent replied · 23 October 2024
Thank you Santosh for leaving this review.
★★★★★ 1/5
GoogleRating only, no written review.
Geo · 21 April 2024
Agent replied · 20 June 2024
Thank you Geo for leaving this rating however you have not justified why you feel that our service only warrants a 1 star review. We welcome all reviews if they are constructive as it gives us an opportunity to improve or service and systems. Raine and Co has not dealt with you since you moved into your student property back in September 2022. If you had a problem with the day to day management of the property then this is carried out by a separate company to Raine and Co and you have left this review with the wrong company. Please email me on customerservices@raineandco.com so that we can look into your review.
★★★★★ 5/5
GoogleRating only, no written review.
Chimezie · 24 October 2023
Agent replied · 20 June 2024
Thank you Chimezie for taking your time to leave this score. We hope you enjoy your time in the property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
