Raine and Co reviews

★★★★★ 5/5

Google

Highly recommend!! It was a great experience with rain and Co Hatfield . Mr Keith made our process easier from very first day . Our first property purchase and couldn't have wished for a better estate agent.His experience and knowledge of area/market were invaluable. Team Communication skills was punctual and responded prompt to all our queries. The overall process was very quick and credit goes to team Keith.

Gita · 21 June 2023

★★★★★ 5/5

Google

Libby is been very helpful and Ben also who been very helpful. Happy with the service we received.

Mihir · 2 September 2025

★★★★★ 1/5

Google

Horrendous, impertinent, unprofessional staff at Hatfield office. There is no negative rating available else would have gone with it. They don't even deserve a star. I went for a house viewing which turned out to be most terrible experience of this year, COVID was the next bad experience of 2020. I had put an offer for the property after analysing the recently sold properties nearby, sales woman upfront declined the offer on phone, there was no formal communication done which all estate agents need to follow. I increased the offer further but that wasn't even shared with owner stating they have got the full authority from owner to decline the offer if it doesn't match the asking price and should look something which is within my budget. Agent wasn't willing to listen which is very rude on her part and does she has any idea of how much we earn or can afford? Answer is NO. Don't think this is how it works as all agents need to send written communication about offer acceptance/ rejection as per Estate agency regulation. There are certain rules that you need to follow if you are in Marketing industry, politeness is one of them. Unfortunately, they need training for the same. I would have easily matched the asking price and deal would have been closed if some well mannered, polite agent would have been available on hand.... as the property is well under my affordability. I would state that hire new agents or provide adequate training to existing staff so you build a customer for lifetimeNegativeResponsiveness, Quality, Professionalism, Value

Dr · 21 June 2021

★★★★★ 5/5

Google

I recently purchased a property via Raine and Co. All I can say they are amazing, wonderful, professional, caring. They took the stress out the process. They kept me upto date. They advised and did so much more. Alex was amazing from our initial viewing and when he handed us the keys. Real great guy. Tsvetomir is such a wonderful person. With out his help I would have been really stressed. Raine and Co are so lucky to have people like Tsvetomir and Alex as part of their team. I would always recommend Raine and Co. They are one of the best in the business. Well done guys. Such an amazing team.PositiveResponsiveness, Quality, Professionalism, Value

Yameen · 21 June 2021

★★★★★ 5/5

Google

I have used Raine & Co for around 10 years to let Student Property. I am a professional Landlord. Maria is extremely knowledgeable. Nothing is too much trouble for her and her team to deal with. As we all know, when things are going well, its easy. However Maria really comes into her own when there is an issue. Due to her extensive knowledge of the market and experience of lettings in general, Maria can always help. She is honest and reliable. I highly recommend Maria and Raine and Co.PositiveProfessionalism

Tony · 21 June 2021

★★★★★ 5/5

Google

Julie and her team are  the best! My experience with Raine and Co was highly positive. Quick and cheerful communications, with clear instructions for every next step. I felt well guided and in control of the process. The reference checks and e-signing was really smooth. I wouldn't hesitate to recommend them. I am glad I found them. Thank you Julie!

Gina · 21 June 2023

★★★★★ 5/5

Google

A Smooth Home Buying Experience with Raine and Co. I recently had the pleasure of purchasing a home through Raine and Co., and I couldn't be happier with the entire process. Libby, our sales progressor, was exceptional. She consistently kept us informed, proactively chased the other chain to ensure a timely closing, and overall provided excellent support. Unlike previous experiences with other estate agents, where I often felt neglected and frustrated, Raine and Co. impressed me with their honesty, commitment, and open communication. They truly made the home buying process stress-free and efficient. I wholeheartedly recommend their services to anyone looking for a reliable and professional estate agent.

Ashley · 2 December 2024

★★★★★ 5/5

Google

Amazing service. Super friendly staff! We needed to find a property as a group of 4 students, and the staff especially Vicki Willcox helped us find the right property for us that felt like a home away from home!!

Ruby · 28 July 2024

★★★★★ 5/5

Google

I recently bought my first home through Raine & Co and had such a positive experience. Libby and Ben were absolutely fantastic throughout the whole process, professional, friendly, and always quick to respond to any questions I had. Highly recommendations

Algen · 18 August 2025

★★★★★ 1/5

Google

Will not be using the same agent ever again... Although, the lady who did my contract was polite and very helpful, along with other staffs who tries to help out. However, the management office who I have to deal with most of the time were awful. The service towards students were appalling and always talked me down. Atleast speak nicely and give me helpful information instead of making me look or feel stupid for asking questions. Since I've been in a house that had terrible facilities and clearly hasn't been changed for a long time, things HAD to break. When my draws came apart and the curtains fell (my privacy). I reported this to the management office via the phone, they said that they've kept a record and will send someone to come and fix. I waited for a few days, and since my privacy was exposed, I wanted it fixed ASAP! but nooo!! I had to ring them back to chase them:) they tell me later that I should fill a form online?! (Why did they not tell me this earlier?!). After that, I had to wait for almost two weeks for someone to fix. Sometimes, they don't even turn up, and then I was told that it's my responsibility to chase them up?! Always feel so uncomfortable speaking to anyone at the management office, simply because I hated the way that they speak to me. Asking simple questions to make sure that I don't have any outstanding orders came back with a snappy response, "well you're tenancy finishes on .... aren't you?!", Didn't even answer my question and were so so rude! The only time they were EVER nice to me was asking if I've fixed the fire door that I had to pay for, and that was simply because I got locked inside and my house mate had to break it down because I was getting a panick attack. I was told that it was my fault because I shouldn't have broken it down myself, it was cold, dark and there was no way the "24 hours contractor" would ever come quick enough anyway since they couldn't even turn up or takes almost two weeks to do a ten minute job. The ridiculous part was, when I argued back that I had a panick attack and it was an emergency, the response was, "well you should've told us before that the door was broken"...are you dumb? How am I supposed to know it's broken if I didn't get locked in there? Instead of a polite, "we're sorry about your experience, unfortunately...", they choose to go be so rude. Where is the "customer service" in this? All I can say is, it was AWFUL, AWFUL,AWFUL, cannot express enough. Got charged loads for "cleaning service" but well of course, when all you get is an unfunctional hoover, terrible facilities and the service for the whole year round was amazingly...HORRIBLE, don't be expecting a perfect clean place. Cannot be bothered to argue and simply wanted to leave the place, I did not care if I had to pay since I've spent way too much money for the property I was in. On top of that, Raine and Co also needs to be more professional when they say that they will contact me back instead I had to chase it then up myself...other than that, mainly, the management office ruined it. I suggest the service to really be improved.

Lily · 22 June 2018

★★★★★ 5/5

Google

Harry , Tolly , and all the staff I dealt with, were polite very professional and helpful . They did a fantastic job with my property. The broucher they produced was excellent as was the service from start to finish. Highly recommended.

Sam · 16 November 2025

★★★★★ 1/5

Google

Horrible experience! We had a lady called gemma Matthews incredibly rude raised her voice a number of times on the phone. Contact was no existent! We had to do all the chasing reluctant to sell a property to us due to aparently promising it to another couple and claiming we were lying about pur funds! I wouldn't recommend this person to anybody unless you wish to be belittled and messed about...

S · 21 June 2020

★★★★★ 5/5

Google

I mainly dealt with Julie - she was fantastic. Always available and nothing was ever too much. She went above and beyond to ensure all my needs were met. Would recommend this company to anyone. - REVIEW SENT TO BE LEFT BEFORE AND PROMPTED MY BOSS WILL AT THIS.

Sauce · 21 June 2023

★★★★★ 5/5

Google

Our experience was very good and Libby and Keith was looking after us in a very professional way.

Pavel · 17 January 2025

★★★★★ 5/5

Google

I was truly impressed by their exceptional service. A heartfelt thank you to Maria and Vickie for their incredible assistance!

Aadith · 21 December 2024

★★★★★ 5/5

Google

First of all, thank you so much to Raine and Co especially Alex and Tsvetomir for all their help, support and guidance throughout our transaction. The continuous updates from them both really helped keep our minds at ease and they were always available and willing to answer any queries we had. We would definitely use them again and recommend them! Thank you again!

Andrea · 21 June 2021

★★★★★ 5/5

Google

We just recently rented with Raine and Co. We needed the house a week later from when we found it and Maria made the whole process quick and smooth, helping us moving in just in time for school!! Very happy about our experience so far!!

Alexandra · 21 June 2023

★★★★★ 5/5

Google

Maria has been outstanding throughout the process, be it onboarding or swap, she has been amazing in all the stages. I would recommend my contacts to visit raine&co, see Maria as I know her due to my process and get houses from the agency only.

Karan · 21 June 2023

★★★★★ 5/5

Google

A great experience selling a property with Raine - smooth process and helpful team. A shout out to Libby, Keith and Brandon for their fantastic help

Arash · 28 July 2024

★★★★★ 5/5

Google

Happy with the process, very happy with the house all the staff at raine and Co have been great now i have work to do to the house thank you Cristian

Cristian · 22 July 2025

★★★★★ 5/5

Google

Great team of people Keith at the beginning stage introducing the company good name & how it all worked Brandon's great sales experience got me the first couple through the door & nailed it with his shills of negotiating a good price 😀 👍 & then Libby who was a great help guiding & reassuring me to the end being v patient with me & keeping me up dated with the sale Very helpful team Great job Raine & Co 5 stars Keep up the good work Lina

Lina · 21 February 2024

★★★★★ 5/5

Google

Raine and Co have been great to find us a place for our third year house, all the staff we've met so far are really lovely and Maria was especially helpful at sorting out any enquiries we had once we moved in

Sasha · 21 June 2023

★★★★★ 5/5

Google

Alex Star, our Agent was always really positive and he explained things to us and was extremely helpful. Alex 's advice was unbias and always matter of fact, no sales pitch. I would recommend Mr Star to everyone and will be using there services definitely myself again. Look no further use Raine & Co!PositiveResponsiveness, Quality, Professionalism, Value

Rinku · 28 August 2021

★★★★★ 5/5

Google

I had my house purchased through Raine&Co. Hatfield. And it was very pleasant experience. I purchased this house in Nov 2019 and missed to put review in an excitement of new house. But better late than never. I personally want to thank Alex, Gemma, Caroline and Stuart for making my home buying journey so pleasant.PositiveResponsiveness, Professionalism

Mrunal · 28 August 2021