Every review we hold for the Hassocks office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUncaring, uncommunicative unprofessional. Not to be trusted.
We had our house on the market for around six months with Mansell McTaggart, at a time when houses were selling like hot cakes all around the country (late 2020/early 2021. So we sat and watched a viewing on nanny cam. We were shocked to see the so called salesman was happy to stand in the kitchen playing with his mobile phone while the viewers were left to wonder around on their own, leaving muddy footprints on the carpet as they went. Then telling them about the negative comments he claimed previous viewers had made and what he didn't like about the place himself also making up some nonsensical story about our reason for selling. Then suggesting they make an offer way below the asking price (which none of them did). We'd already dropped the price substantially, thinking we must have been asking too much for it (the price suggested by Mansell McTaggart during the valuation).Feedback from viewings was almost non existent throughout.We called another agency (Connells), they sold it in just over a week, for the full asking price.
John · 15 March 2022
★★★★★ 1/5
TrustpilotUnprofessional, money orientated, please avoid.
Our purchase through Mansell McTaggart proved to be a very stressful experience and I would strongly urge anybody to avoid them. Their sales/office manager was determined to gazump us from the beginning which they did, twice, for the single purpose of completing a sale and purchase together and earn more commission. Unprofessional and money orientated, this has to be noted and avoided. Moving home is a big deal and this agent cares only about their commission. Please do not use.
Danny · 26 August 2021
★★★★★ 1/5
TrustpilotThe Agent
The Agent, Andrew threatened to put the property back on the market after sale agreed if i didn’t immediately pay solicitor search fees even though they had moved the lender valuation and it had not happened yet this was also the agents mistake. Nobody should pay fees until evaluation is done as this could end the whole deal. Anyway through fear I paid the fees and guess what later down the line the valuation came back under and the whole sale fell through and i lost my fees. Haywards heath branch… steer well clear
Tom · 14 July 2021
★★★★★ 5/5
TrustpilotPretty great service from the Haywards Heath team!
I'm really surprised to read such bad reviews, I used the Haywards Heath branch to purchase my first property and they made the whole process seamless. They were very accommodating, quick to respond to my (many) questions and made me feel completely at ease during what I thought would have been a very stressful time. From first viewing to completion took about 8 weeks and they kept me updated throughout. Couldn't have asked for more really.
Jo · 23 August 2021
★★★★★ 1/5
TrustpilotStorrington Branch
Diabolical service!After viewing the property and selling our own we asked for a simple clarification of the details. What was the overall size of the plot?Thank goodness we did because after numerous phone calls and chasing we were told the actual area was significantly less than that on the details.We were fobbed off with “We got the information from the vendors details when they bought the property”Surely checking the details before marketing a property is a skill that a competent estate agent should exercise. It’s not difficult to do with Google Maps a freely available online tool.It shouldn’t take the buyer to point out such a basic mistake.Consequently, we have lost our buyer and have had to start from scratch again.As we have learnt to our cost the stereotype of estate agencies has, unfortunately in the case of dealing with Mansell McTaggart, been proved. Don’t trust estate agents and buyer beware
David · 3 April 2020
★★★★★ 5/5
TrustpilotA huge ‘thank you’ to all at Mansell
A huge ‘thank you’ to Matt, Oliver and all at Mansell. Their experience and professionalism helped overcome some tricky issues with our sale.
Gav · 25 March 2025
★★★★★ 5/5
TrustpilotHighly Recommend Mansell McTaggart
We would Highly Recommend Mansell McTaggart in Brighton for their total thoroughness.
Rc · 24 July 2025
★★★★★ 5/5
TrustpilotWe found Mansell McTaggart thorough and…
We found Mansell McTaggart thorough and on the ball from the point of valuation, throughout the viewings and the sales progression. We would definitely use them again and highly recommend the Patcham branch.
Lisa · 26 September 2024
★★★★★ 1/5
GoogleIf i could give no stars I would, i could not belive how rude the gentleman was who I spoke to about a property.. wouldn't let me view it because I hadnt sold my property, little did he know if sold 6 other property's and would of brought the property I wanted to look at as renovation project, next time instead of being so rude and jumping the gun listen to your buyers. Rude very rude little man.
Aimee · 13 June 2018
★★★★★ 5/5
TrustpilotJake
Absolutely brilliant service!My property was on the market with another estate agent for 4 months before I asked Jake to help me to sell the property. He sold it in 4 days!Excellent, friendly, great service.If your property is on the market with another estate agent and they are struggling to sell it for you just give Jake a call. Would highly recommend.
Justyna · 19 January 2022
★★★★★ 1/5
TrustpilotAwful service - would never personally touch them again!
Awful service from the Forest Row branch going back to selling a large property around August 2019 - eventually selling with another agent in March 2020. Used them as they were very local to the property - wish we had not. Also with a few lies thrown in. Things happened behind our backs without forewarning you to which they had poor excuses when confronted - be aware.
Sach · 13 January 2021
★★★★★ 5/5
TrustpilotCrawley branch
This was my second sale with Mansell having gone back after they held the first together. Once again I felt they did a good job under the circumstances with Jake having to put in a lot of work to get things organised for the chain.
James · 4 September 2023
★★★★★ 5/5
TrustpilotMansell McTaggart is simply the best…
Mansell McTaggart is simply the best property agents in area. Their every suggestion or recommendation is highly appreciated and trustworthy. They are so quick and transparent that you can blindly go with their advice. They care for you and your property purchase. We had an amazing experience with Mansell McTaggart and hoping to go with them only for any next property deal.
Devarshi · 17 August 2021
★★★★★ 5/5
TrustpilotBurgess Hill Branch - excellent service!
Michael Harford at the Burgess Hill branch was extremely professional and gave us good advice and guidance when we had to sell my Aunts house last year. He always kept us informed on the progress of the chain and at all times we felt in very capable hands. We are very glad we chose Mansell McTaggart.
Kim · 23 May 2022
★★★★★ 1/5
TrustpilotMansell McTaggart Horsham.
Gabriel · 14 May 2025
★★★★★ 1/5
TrustpilotDo not touch with a barge pole!!!
Do not touch with a barge pole!!!My elderly parents tried to purchase a property in Horsham, with sale agreed or thought they were, until they found that the property had been put back on the market at a lower price, even the solicitors didn't know. Totally unscrupulous organisation - closer to say they are a shower of 💩💩😡🤬
Ennis · 19 February 2021
★★★★★ 5/5
TrustpilotKarl Weller from the Haywards Heath…
Karl Weller from the Haywards Heath office was extremely helpful with the property we was buying through them. Any problems or questions he was there to help us. Highly recommend using him
KAREN · 6 November 2023
★★★★★ 5/5
TrustpilotGreat Company to deal with.
Great Company to deal with. Very good service. Couldn't be happier. If your selling a property, get in contact with Mansell Mc Taggart.
Mark · 2 May 2024
★★★★★ 1/5
TrustpilotNot a positive experience
Not a positive experience. They were great up until the point of where we selected them to sell our house, however it sadly went downhill from there. They were unprofessional on several occasions and we wouldn't recommend them to anyone looking to buy/sell. There are better agents in Crowborough.
Crowborough · 26 November 2021
★★★★★ 5/5
GoogleJane did everything we needed to move the sale along, especially when things got a bit messy with our buyers. She kept us in touch as things developed and was always cheerful and full of empathy. We felt she became a member of the family during our sale.
John · 12 June 2020
★★★★★ 5/5
TrustpilotLewes Branch
Lewes BranchWe recently sold our flat in Lewes and the staff were extremely diligent and highly professional. Communication at all stages of the process was superb.
Paula · 21 November 2022
★★★★★ 5/5
GoogleCannot thank them enough , a stressful time with added concerns with covid were handled brilliantly . The sale was smooth and very fast ! With no hiccups and we were delighted , highly recommended
Susannah · 17 April 2021
★★★★★ 2/5
TrustpilotNot great and didn’t sound interested. Couldn’t offer any useful advice.
Poor service and didn’t sound interested from the start. Obviously in the wrong job.
Ali · 9 August 2023
★★★★★ 1/5
TrustpilotRead the small print
Read the small print - you have to pay if you take it off the market. And they do not get prospective viewers properly or let you do online viewings at this time
Mia's · 9 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
