Mansell McTaggart Hassocks reviews

★★★★★ 1/5

Trustpilot

I've never had a good experience when Mansell McTaggart are involved

Once again Mansell McTaggart have proved themselves to be a poor estate agent. Due to their lack of diligence with checking that finances were fully in place, our house move, which was a relocation for us, have been completely upended at the last minute. I have also dealt with them in the past and have never had a good experience, they don't tell the truth, don't do their job properly and I would recommend that you don't use them. Use someone else.

Sue · 2 December 2025

★★★★★ 2/5

Trustpilot

Haywards Heath branch

Haywards Heath branch - poor quality of viewings around 50% were not on market and on today’s overheard them discussing another property whilst viewing mine. Also selling technique was concentrated on potential for extension rather than house as is. Would not recommend

Paul · 12 September 2026

★★★★★ 1/5

Trustpilot

Burgess Hill Branch

Rented from Mansell McTaggert. We reported mold nothing done about it, they were not interested. We moved out and paid for a professional cleaning service £330 but they said it was not good enough and and wanted to bring in there own cleaning service and deduct from the deposit. They sent photos two weeks after moving out pointing out stuff that wasn’t even on the exit inspection report. Avoid really unscrupulous people.

Peter · 4 February 2026

★★★★★ 2/5

Trustpilot

Poor sales progression

Initially all went well. Great photos and floor plan attracted people quickly via Rightmove. But after agreeing a sale, the sales progression process was poor and frustrating. I felt it was more about “managing expectations” rather than prioritising and communication. But we got there in the end but can’t help feeling that was mainly due to other people’s efforts.

Sara · 12 May 2026

★★★★★ 1/5

Trustpilot

Escalating complaint, timestamped offer mishandled

Just before the strict 10:00 deadline, I spoke directly with the agent handling offers. He confirmed there were no offers in the £290, £300k region. I then submitted a clear, chain-free offer of £295k, well above that range, and received confirmation of receipt by email. Despite this, the property was sold to someone else with no explanation, no timestamped evidence, and no transparency. I am now gathering evidence, including recorded calls, and will escalate this to The Property Ombudsman and Trading Standards to protect my rights and obstruct the sale until the matter is resolved. Buyers deserve fair treatment, not vague denials and procedural silence.

Rizwan · 26 October 2025

★★★★★ 5/5

Trustpilot

Sussex purchase

We purchased a house in Burgess Hill through Mansell McTaggart, and they were fantastic every step of the way - Scott handled our purchase and the communication was great throughout. The team were so helpful and efficient, which is exactly what you need when moving house!

Beth · 25 July 2026

★★★★★ 5/5

Trustpilot

Friendly and professional

Mansell McTaggart proved to be the best choice when I was looking for a flat in Hove. Harry, in particular was super helpful and guided me through the process and dealt with any issues straight away in a very friendly and professional manner. The whole experience was very positive and I'd highly recommend the service.

Regina · 18 May 2026

★★★★★ 5/5

Google

Gareth and the whole team were really helpful during the sale of my father’s house. We relied on prompt and accurate communication as we live over 200 miles away. They were sympathetic during my father’s declining health and provided sensible, sensitive, pragmatic advice to achieve a good result.

Knit · 17 October 2025

★★★★★ 5/5

Google

Highly professional and friendly estate agents. From first viewing to completion, Elliot handled everything with diligence. He made it easy for us to arrange access for surveyors, some trades and some additional viewing requests. He was also very helpful dealing with communication between ourselves, sellers and solicitors. Overall I am very happy with the service they provided

Ikbal · 10 April 2026

★★★★★ 5/5

Trustpilot

HORLEY BRANCH EXCELLENT

HORLEY BRANCHOutstanding! Best service I have received from any estate agent. Highly recommend and would not hesitate to use again.Although I dealt mainly with Sam, who was constantly professional, helpful, always ready to answer questions and nothing was too much trouble, with constant updates, involving a move that has not been the smoothest for myself. In fact, I would say over and above in some instances.Whole team were excellent in communication and customer care when Sam wasn't available. They not only clearly care about, and listen to their customers but also communicate between themselves. Thank you Andrew, Sam, Gaby, Noah! Ace team!

Mariea · 14 August 2023

★★★★★ 5/5

Trustpilot

Adrian Kirbyshire​ Mansell McTaggart

I recently had the pleasure of working with Adrian from Mansell McTaggart agent to purchase my dream home. From start to finish, Adrian provided exceptional support and guidance throughout the entire process. He was always available to answer my questions and address any concerns I had, which made the experience stress-free and enjoyable. Adrian's professionalism and attention to detail were truly remarkable, and his expertise in the real estate industry was invaluable in helping me navigate the complex buying process. Overall, I would highly recommend Adrian to anyone looking to buy or sell their property. Thank you for your hard work and dedication, Adrian! You truly went above and beyond to help me find my perfect home

Rafat · 22 April 2023

★★★★★ 5/5

Trustpilot

Great to work with (Haywards Heath branch)

I’d recommend Mansell McTaggart in Haywards Heath. Karl was a pleasure to work with and so helpful. They made an everything so much easier and I appreciate their support.

Customer · 3 August 2025

★★★★★ 1/5

Trustpilot

Uckfield Branch

Uckfield Branch - What an awful Estate Agency. Asked to view 2 properties on Saturday morning, told them more than happy to attend without them tagging along and the sales person (male) was anything but helpful. made up so many excuses and totally inflexible or helpful I simply advised that his Vendors should know how bad they are AND I would not bother viewing based on how awful my experience was with him.

Andy · 27 August 2025

★★★★★ 5/5

Trustpilot

Highly Recommend

Horsham Branch - We sold through Mansell Mctaggart and had an incredible experience. We were constantly kept up to date and in the loop throughout the 9 months our chain took to complete.Harry went above and beyond to help us in many different ways and we are extremely thankful to him. Any issues we had, they already had a solution and made it really easy for us. Not only was their professionalism top notch but they were also really friendly and down to earth which made the whole experience so much better. Thank you to Harry, Guy and Scott for all of your hard work, we appreciate it alot.

Kay · 14 June 2022

★★★★★ 1/5

Trustpilot

My experience with Mansell McTaggart…

My experience with Mansell McTaggart was, from start to finish, extremely disappointing. I was both buying and selling through them, and the entire process was stressful for all the wrong reasons.

Helin · 8 July 2026

★★★★★ 1/5

Trustpilot

Plain rude

Need to check into reality that it is not a normal or common thing for RENTERS to earn nearly £50k a year if people are looking at renting your cheaper 3 bed houses, its because thats what they bloody need and can afford! Expecting them to be earning that amount and denying any help towards people who don’t straight up just no can’t help you there you’re too poor bye! Honestly ridiculous, have you not heard of the cost of bloody living. Price of life is going up but they pay isn’t. Landlords, if you’re wondering why no one’s renting your property yet. These people are why. This is for Burgess Hill, no idea if you’re all like this

Ashleigh · 4 April 2025

★★★★★ 5/5

Trustpilot

East Grinstead Branch

East Grinstead Branch - they were excellent. Selling and buying was a very long and drawn out process and Mansell’s were helpful and really supportive throughout. From the start I felt they had our best interests at heart. They offered sound advice and we were so pleased we went with them. Luca and Cameron were incredibly helpful with viewings and Steven was excellent with his sales progression support and assistance on numerous occasions! Anytime we called the office I felt whoever we spoke to knew all about our sale and eventual purchase, they seem to really work together as a team and we are so pleased we chose them! Thank you East Grinstead team! Tina

Boo · 5 March 2022

★★★★★ 5/5

Google

Very friendly and helpful and was kept updated on a timely basis

Evelyn · 17 March 2026

★★★★★ 5/5

Google

Great team to work with from inital enquiry to exchange of contracts. Always ready and willing to answer our questions no matter how silly they were ( sorry) We really appreciate your support in getting our sale over the line.

Veronica · 17 April 2026

★★★★★ 5/5

Trustpilot

Superb lettings service

I am surprised at the negative reviews by sellers. My wife and I are landlords who over 20 years had become so disillusioned by the appalling service by letting agents in Wealden compared to our agents in other areas that, after recovering yet another smashed up property we decided to manage our portfolio ourselves. This was such a drain on our time and energy that we decided to sell the Wealden portion through Mansell McTaggart in course of which we were introduced to their letting team, and so decided to hand management to them while their colleagues arranged our property sales.The letting service proved so excellent that we cancelled our sales, and for the first time in 20 years we feel we are getting the expertise and professionalism we pay for. So many thanks to Brian Wilkins in the Uckfield office whose sterling work has been truly transformational.

John · 24 December 2021

★★★★★ 5/5

Google

Friendly, professional and helpful. Thank you for your help in the sale of our house

Dan · 17 January 2026

★★★★★ 5/5

Trustpilot

Mansell McTaggart estate - East…

Mansell McTaggart estate agents in East Grinstead were fantastic throughout the process in selling my late father’s house.

Happy · 1 July 2025

★★★★★ 5/5

Trustpilot

Jake & Josh were friendly,approachable…

Jake & Josh were friendly,approachable and helped along our sale to conclusion.

Paul · 3 September 2025

★★★★★ 5/5

Trustpilot

Big thank you to Scott in Ringmer…

Big thank you to Scott in Ringmer branch. Very professional and well informed. Really seems to care about the clients.

Carolyn · 29 April 2025