Trusted Agent profile · Hartlepool
★★★★★
106 reviews across 2 platforms
Unit 36, Enterprise Centre, Brouham Terrace, Hartlepool, TS24 8EY
igomove's office in Hartlepool, at Unit 36, is rated 4.7 out of 5 across 106 reviews on two platforms, including 5 Google reviews rated 3.8.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant Service
Would highly recommend Danny and his team, he was brilliant at communicating, very quick to resolve any issues and very straight forward to deal with. Can't thank him and the team enough for getting our purchase sorted!
5/5
TrustpilotCredit where it is due
We were shown around potential properties by Julie and we have to say she was absolutely amazing! Julie had great ideas on home improvements based on personal experience and had very useful information on the local area which was invaluable. She was very friendly, accommodating and had great impartial advice which helped us to make up our mind on which property was right for us. We’ve subsequently made an offer on a house which was accepted and we’re now super excited to move!Every Estate Agent should have a someone like Julie as she made the house viewing experience truly enjoyable so credit where it is due.
5/5
TrustpilotPerfect service and teamwork
We purchased from Igomove Hartlepool. A huge thank you to Michelle, Rachel and Leslie who kept us updated and informed throughout the complete process. It was perfect for us as we moved up from the South. Thanks again Ladies 😊
1/5
GoogleVery disappointed with Igomove. Twice now I have requested viewings on properties and been messed around with promises of sorting things for me lasting nearly two weeks, and then the properties are sold. If they don't want my business I would just rather they day so instead of messing me about.
5/5
TrustpilotSold in 5 days !
We would like to let everyone know just how fantastic Igomove are. With their expertise and advice, our house was sold within 5 days before the photos even went onto rightmove. All of the Colleagues have been really good to deal with and have made the whole experience much smoother than we thought such a life changing thing could be.
5/5
TrustpilotWe have recently moved home and we…
We have recently moved home and we cannot recommend igomove enough.
5/5
TrustpilotFantastic experience and incredible staff!
Just purchased our first home with Igomove, every member of staff we dealt with were extremely helpful from the beginning to the very end, chasing solicitors and always keeping us in the loop. Couldn’t have asked for a better experience and would recommend to anyone in the future!
5/5
TrustpilotAbsolutely amazing service from the…
Absolutely amazing service from the team at Igomove, from start to finish they dealt with everything for me to sell my home. Thank you to Micky and the team
5/5
GoogleThank you to Igomove for being super helpful in helping us find our forever home! The girls at the Hartlepool branch were always so helpful and informative about upcoming properties that might've suited our circumstances which led to us buying our forever home, just as we were about to give up! Thank you so much guys, I'd highly recommend to everyone!!!
1/5
TrustpilotRobbed us of our dream home
Just want to say a massive thank you to the absolute sham of a company that is Igomove, For ripping away mine and my partners dream house that I have spent years looking and for trying to ‘partly blame’ me for your incompetent, negligent staff who couldn’t even be bothered or have the brains to open an email with my documents in for almost 2 weeks.Not only did you let that email sit there and continue to let people view the house that I had the confirmation email to say my offer was accepted. But let me and my partner keep on calling to check to see that you had all the documents MULTIPLE TIMES and you lied and told us all was well. Thanks a bunch. This has been an absolute nightmare to have my time wasted and me and my partners future plans ruined by you. Then to be called admitting fault but being told sorry there’s nothing we can do after we made made the mistake and I hope you waste your time and sanity with our company again. Absolute joke. If this was my company I’d be embarrassed and ashamed of the misconduct going on through incompetence staff 😡 and to complain about my experience is pointless as the complaint goes to the exact person who has caused all of this!I hope people see this and think twice about using this company.
1/5
TrustpilotBackstabbing, lying agents, strongly advise to read before using this company...
Please read before using this company.I had an offer accepted on a lovely property that both me and my partner fell in love with, and while we were in the process of sorting the mortgage out, they went behind our backs, and put the house back on the market without notice. They gave no fair warning, and it was against our knowledge.When questioning why, they claimed that we didn't send the necessary documents in, (when we did, I have the emails and correspondence to prove it), and also that we did not even have a DIP! They also claimed that four weeks had passed... It was less than 2 weeks, with a bank holiday in this period also.We kept good communication with them, and asked if they needed anything else, to which they said all checks had passed. We called a few days later to say that papers were going in very soon and that there was no issue. They were strangely quiet toward me and my partner, which we both felt.They rang the following day saying that the property was put back on the market the night before, and another offer rolled in to which the sellers accepted. It was strange that they neglected to tell my partner that same morning, when she rang before me to check everything was ok!In my opinion, Igomove are shady, and me, my partner, as well as our family and friends will never use them again.To you directly Igomove.It was very immoral of you to do this. As first time buyers we were struggling enough, and we went over our comfortable bid to secure the property. We had our hopes and dreams of this house, dashed.I wish we never bid on this house...Disappointed.
5/5
TrustpilotFirst class service
Very responsive and helpful as moving into the area. Provided details of Leisure Centres, Doctors, Dentists. Big shout out to Rachel Bilton, Sales Negotiator for being just great
5/5
TrustpilotSale of House - Blackhall
Michael, Rachel and the whole team were excellent during the whole sales process.
4/5
TrustpilotHappy with service received
Happy with service received, would use again.
5/5
TrustpilotThe service provided by Michael and the…
The service provided by Michael and the whole team was exceptional.
5/5
TrustpilotFantastic Agents
Fantastic Agents! From Micheal to the whole team! Special thanks goes to Krissy for chasing everything and keeping me updated at all times! Ensuring the sale went through. Would definitely recommend without hesitation and will be using them again shortly!
5/5
TrustpilotFantastic service from iGo County Durham
Igo Move have once again provided us with exceptional service.
5/5
TrustpilotWe are over the moon with igomove…
We are over the moon with igomove regarding the purchase of our lovely new home. They were helpful and supportive every step of the way. Great teamwork! We were kept fully informed at all times. I would recommend them highly to anyone buying their new forever home!
5/5
TrustpilotExcellent service
Sold my house with Igomove and they were fantastic. Fees are cheaper than anyones and the service is 5* Michael and the team are brilliant I will definitely recommend them.
1/5
TrustpilotWords cannot begin to say how badly I…
Words cannot begin to say how badly I was treated by I- don't- Move. I only gave them one star because there isn't an option of either zero or even negatives.I sold my house in Oxford off the back of my offer on a property in Hartlepool being accepted. Then the lies began. Vacant possession they said...no owners very much insitu. Oh its okay they said they'll move out and into rented or with family while they looked for their ongoing property. Ok so agreed a completion date on my home on the understanding we would be in our new home in 2 weeks. Well that never happened. The vendors were in a short chain now...lie no. 3!! 6 months of renting later, with my whole house in storage still no movement or any contact whatsoever with igomove i was forced to buy another property at auction as the rental agreement was ending and was finding it hard to find another as I have pets . It was looking at one point like id be homeless for the winter. FAB solicitors are just as bad. They gave my solicitor the run around every time she tried to contact them. So this morning....10 months later....no contact since August...they phoned to see if I still wanted to buy. I really can't believe the audacity. If I ever move again I would never ever use them to buy or sell. Absolute shower of the proverbial
5/5
TrustpilotWould highly recommend Igomove
Would highly recommend Igomove, smooth and easy process and Michael was clear and very helpful.
5/5
TrustpilotExcellent service and communication…
Excellent service and communication throughout. Highly recommend!
5/5
TrustpilotExcellent service
Excellent . Amazing service throughout , thankyou so much to Michael and Krissy from the county’s Durham team, also shoutout to weronika and Danny who accounts for there own team but where very helpful . Couldn’t fault kept up to date all the way throughout , Thankyou to you all .
5/5
TrustpilotHighly recommend
Excellent from start to finish
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
igomove's Hartlepool office has 106 reviews across two platforms: 5 on Google, 101 on Trustpilot.
igomove Hartlepool is rated 4.7 out of 5 across all 106 reviews, and 3.8 out of 5 on Google from 5 reviews.
igomove Hartlepool, Unit 36, Enterprise Centre, Brouham Terrace, Hartlepool, TS24 8EY.
