Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service and fantastic team to deal with.
We used Igomove to help sell a property and from the get go they were amazing. Michael was really personable and very knowledgeable of the area which made us feel confident in choosing them. They secured a sale for us quite quickly and then kept in contact throughout the process, helping chase solicitors and keeping us informed. Michael and every member of the team we spoke to were great and really helpful. Everyone knows selling a house can be very stressful but they helped reduce that stress and get the sale over the line. Would use them again when selling a house in the North East.
Adele · 3 August 2026
★★★★★ 5/5
TrustpilotSelling our property with Danny and his…
Selling our property with Danny and his team was a real breeze from start to finish, They put a tremendous sales and video presentation together, Danny had a set of keys and looked after the viewings while we were away, Victoria and Chrissy kept us bang up to date with viewing feedback to solicitor progress. I cannot recommend the company enough. Thank You Team Igomove.
Mr · 2 July 2026
★★★★★ 5/5
TrustpilotThank you Igo Teesside
From day one, the service we received from IGO Teesside has been absolutely first class. Danny, Weronika and Krissy have been fantastic throughout the entire process. They are a friendly, professional team who keep in regular contact every week, explaining each stage clearly and guiding you through what can be a very stressful experience.
John · 23 July 2026
★★★★★ 5/5
TrustpilotHelen igomove superstar
Helen did a fantastic job of keeping it all on track, going above and beyond when the solicitors were dragging their feet and delaying the process … it was like herding cats but Helen was on it and here I am in my new house … I would highly recommend her but I’m never doing it again 🤣🤣… til next time 🤩
Karen · 23 May 2026
★★★★★ 5/5
TrustpilotProfessional and reliable service
All staff are very professional and willing to help. Because Igomove are a smaller family owned company than some of the other estate agents, they are eager to do a great job. They are hungry for success which goes a long way. Another great thing about igomove are their valuations. Michael was spot on with his valuation of both the house we sold and bought.
Callum · 2 March 2026
★★★★★ 5/5
TrustpilotHelen was superb!
Helen was superb! So friendly and helpful. Great advice on the price; we tried a higher value in case we got lucky, but then dropped to something more realistic. Had plenty of interest/viewings - all handled by Helen - but realized we needed to do a makeover. Helen then contacted the previous viewers - and we had a buyer! IGO fees were also great - fixed fee at half what the traditional agents charge. Great!
JCM · 9 October 2025
★★★★★ 5/5
TrustpilotI cannot recommend Igo move Teesside…
I cannot recommend Igo move Teesside Danny, Weronika and the team enough! From our very first meeting, they brought a level of professionalism, market expertise, and personal care that made the entire home-selling process smooth and successful. Danny came with good knowledge of the area and market and therefore giving us sound advise for marketing our home, which led to a quick sale . The communication was top-notch from Weronika and the team always keeping us updated and never leaving us in the dark. It truly felt like they had our best interests at heart every step of the way. If you’re looking for a dedicated, knowledgeable, and supportive estate agents to sell your home, look no further than Igo move Teesside and their amazing team!
Dawn · 6 May 2025
★★★★★ 5/5
TrustpilotIGO Estate Agents Best In Hartlepool
IGO are probably the best Estate Agents we have ever dealt with during our 25 years of buying and selling properties, IGO are quite simply at the top of their game. Although, the entire IGO team are excellent and all deserve a big thank you, i must give a special mention to Rachel (Hartlepool) and Philippa, who are at the very core of this companies success. Their can do attitude, due diligence, patients, natural ability to get the job done, professionalism, communication to all involved, and their unwavering willingness to succeed made us feel very secure in their hands. It goes without saying that i fully recommend IGO, and we believe you shouldn't really consider any other Estate Agent within their area of operation, you wont be disappointed. Also, after dealing personally with the IGO team, i'm positive your business team will go from strength to strength. Well done.
Steve · 4 April 2025
★★★★★ 5/5
TrustpilotGreat choice of estate agent
Great choice of estate agent. There is so many to choose from but what separated igomove from other vendors is there drive, efficiency, adaptability and passion to provide the best service possible. There listing procedure across photos, description and reccomended sale price support you to get the best return possible for your sale. They are a phone call away at all times with no wait time, will communicate with solicitors and other parts of the chain endlessly, share great guidance and advice at every time, and are just wonderful people to speak to and work with, thank you.
Alan · 17 December 2024
★★★★★ 5/5
TrustpilotHelen at Igomove was fantastic from…
Helen at Igomove was fantastic from start to finish. Selling my house turned into a 8 month journey, and throughout it all, Helen was always there, available 24/7, quick to respond, and endlessly patient. Nothing was ever too much trouble, and her support made a stressful process so much easier to handle. I really appreciated her professionalism, dedication, and the genuine care she showed. Highly recommended!
Rachael · 13 May 2025
★★★★★ 5/5
TrustpilotWhy go anywhere else?
Brilliant team to deal with, when the house didn’t attract much attention Michael came out and did a free drone overview of the property and the viewings came in. Krissy deserves special praise, she was incredibly helpful and always polite and a pleasure to speak with. But she was tenacious with the solicitor to ensure things progressed in a timely manner. Thanks to the full team but Krissy was extra helpful and went above and beyond for me.
Mr · 27 August 2024
★★★★★ 5/5
TrustpilotExcellent estate agents.
I have sold my late fathers home with IGO move recently, I would recommend this estate agents to everyone who is wanting to sell, I was always kept up to date with what was happening in the back ground, Krissy was dealing with the house and she is a little gem! Amazing staff, amazing service. I will definitely use again if I need too. Thankyou.
Amy · 1 March 2025
★★★★★ 5/5
TrustpilotMichael and his team were excellent…
Michael and his team were excellent from start to finish, weekly updates and all queries sorted straight away. Consistently chasing solicitors to get the deal pushed through, would highly recommend and would definitely use again.
Robert · 6 January 2026
★★★★★ 5/5
TrustpilotWe bought a house from a couple who…
We bought a house from a couple who used Igo to sell to us. We were blown away by the updates and commitment by the team at Igo. We mainly dealt with Rachel who was amazing. It felt like she had a comprehensive understanding of the whole chain and really drove the momentum.
Michael · 28 June 2025
★★★★★ 5/5
TrustpilotHelen was amazing kept me informed and…
Helen was amazing kept me informed and was like a friend couldn't have done it without her thanks
Customer · 2 April 2026
★★★★★ 5/5
TrustpilotIgomove Teesside excellent
I would only use Igomove if I was going to move again. We have used Igomove to both sell our own home in Hartlepool and more recently my mother in laws in Billingham.Both agents were great. Danny from the Billingham branch is excellent, very proactive, sold the house before we actually put it on the market, unfortunately that fell through but Danny made sure it was sold again within 2 weeks and we had 2 buyers who wanted it. The sale has been easy, I have messaged Danny on an evening if there has been information I required and Danny would answer on the evening not wait until the next day. I could not recommend them enough. Igomove are an excellent estate agent, fixed fee so you know how much you are paying.
Lisa · 28 January 2024
★★★★★ 5/5
GoogleBit late to the game leaving a review sadly considering the amazing job the whole team did at igomove
I struggled to sell my house for 2 years with other ‘reputable’ companies. I then put my faith in igomove to sell my property and not even 2 months in it was sold. Absolutely faultless and the director Michael was perfect to chat to and made the whole process so easy
Sawyer · 30 July 2024
★★★★★ 5/5
TrustpilotYou'd be silly not to use igomove
Bit late to the game leaving a review sadly considering the amazing job the whole team did at igomoveI struggled to sell my house for 2 years with other ‘reputable’ companies. I then put my faith in igomove to sell my property and not even 2 months in it was sold. Absolutely faultless and the director Michael was perfect to chat to and made the whole process so easy
Sawyer · 24 July 2024
★★★★★ 5/5
TrustpilotIGO provide such personal service
We put an offer in on a home that IGO were advertising. It was the 3rd property that we had gone for, but the previous 2 came with issues where we couldn't proceed. Third time lucky for us and I'm so glad IGO were the estate agents because things didn't go smoothly. Even though I wasn't the one paying IGO's fee, I honestly felt like they were working for me too. Danny was our agent and to have an agent that you can get hold of outside of normal working hours is a blessing when things are going a little pear shaped or getting complicated, and I immediately seen the difference from the 2 previous offers we had put in with other agents. We hit huge problems right towards the later part of the sale and Danny was utterly amazing. He's not only a very nice person and super lovely to deal with, he actually genuinely cares about people and wants the sales over the line and he pushes and chases everyone. He loves to make customers happy and it's very much appreciated at one of the most stressful periods in life. He's genuinly amazing. If I could, I would stand on the roof tops and shout about him. If you're thinking of putting your house up for sale, then IGO need to be considered. If it wasn't for Danny we would have pulled out of the sale when it got really stressful, and at one point Danny was the only thing keeping us moving forward with this sale. The main reason we didn't back out is because Danny wouldn't have been paid and he deserved his fee for the extra running around he did. He goes above and beyond, and then some. I hope I never have to move again, but if I do I will be using Danny at IGO, without a shadow of a doubt. Thank you IGO and thank you Danny.
Miss · 4 November 2023
★★★★★ 5/5
TrustpilotExcellent!!
Helen @igomove Durham / one word sums up my experience - EXCELLENT!Helen went above and beyond for me in selling my home. She managed to get lots of people through the door and I received several offers. She was polite, professional and friendly throughout.I’ll miss our chats now my house has sold but will certainly be recommending her at every opportunity!Thank you again!!
Customer · 9 July 2024
★★★★★ 2/5
Trustpilotmy honest experience
Personally from a buyers prospective, I found this company to be quiet the bully. Initially not listening to what I requested, a viewing and a copy of the video tour, was left until the last minute to get a booking for a viewing as they didn't realise I wanted to see the house. Within 1 hour of seeing the house (parent viewed) I received constant pressure calls asking me to make an offer. where I explained time and time again, I was unable to discuss with wife as we were both at work. I found the whole process as a 1st time buyer very pushy and almost desperate. The house is still up for sale despite being told an offer was put in. I personally wouldn't use this company and am staying away from any of their listings. This is my experience and I hope it was 1 of a few.
Mark · 26 February 2024
Agent replied · 13 June 2024
Hi Mark, we are deeply saddened to read this review and sincerely sorry you feel the way you do. However, we feel the need to put some context to your review . Igomove did not 'bully' you into making an offer and to refer to our company as a bully is simply unfair. We are an estate agent and we take instructions from the client on every occasion. Your initial enquiry requested a virtual tour or if one wasn't available you had parents to view on your behalf. We kindly asked the vendor to do a video tour which she was happy to do. Other viewings were already booked in at this point. After speaking with the member of staff you initially spoke too, she advises that the vendor was aware that your parents could view and she booked a viewing on the system. However, the vendor was already on with the video and was sending this over first. On the day the video came through that member of staff was on leave, so another member called you to relay that we had the video to send, but just to let you know that an offer had been made (which the vendor was looking to accept). We asked the vendor if she would honour the physical viewing for you which she did the following day. She clearly stated too us that she didn't want to lose an offer and had some concerns. We usually call for feedback the day after a viewing, but because the vendor was concerned about the offer, she asked if we could follow it up with you both being on the video call. This was approximately an hour and a half after the viewing. We didn't make numerous pressure calls to yourself, we called you twice. The first was to see how it went and to relay the vendors position with things, if you had liked it we didn't want you to miss out (she could have just accepted the offer and asked us not to call). The second was to say that we had told the vendor you still needed to discuss things because of work, distance etc and to relay that whilst she understood your situation she really wanted to make a decision and if you could get back to us the following morning if you were interested. Unfortunately, for buyers this can be the fast pace nature of buying a home, whilst somebody maybe still thinking about a property, somebody else has already got everything in place, made an offer and decided they want it. We completely sympathise that you may have felt some pressure but we have to take instructions and at no point did we say you had to make an offer. We at igomove have always maintained excellent relationships with both buyers and sellers, we wish you every success with buying a home.
★★★★★ 5/5
TrustpilotWe had a great experience with Danny…
We had a great experience with Danny from Igomove despite a few problems related to our buyer losing a couple of buyers. Danny was extremely proactive, he responded immediately by generating fresh interest and getting more viewings. We were kept in the loop and never had to chase him up! He let the momentum of the transaction going so that we had a swift completion. I would highly recommend!!
Jane · 29 October 2023
★★★★★ 5/5
TrustpilotCouldn’t recommend Igo move enough…
Couldn’t recommend Igo move enough recently sold my property with these they were so communicative throughout the sale and any queries I had from beginning to end they were always on the other end of the phone very reliable thanks so much again
Anna · 21 January 2025
★★★★★ 5/5
TrustpilotKrissy @ Igomove
From start to finish this estate agent could not do enough to help me and made the whole process much more manageable than I’d initially anticipated (having dealt with another local estate agent in the past). Thanks to the whole team for helping me get my forever home and in particular Krissy for tying all the loose ends in so efficiently.
Stuart · 31 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
