Maple Estate and Letting Agents reviews

★★★★★ 1/5

Google

Disgraceful experience with this agency . saying “Unprofessional” is treating them well enough. - agent visiting the house without advice 24h as per contract required - not a clear inventory checked since the very beginning - having maintenance was nearly impossible - is not clear what they are actually doing of their job rather than charging you at the end of your tenancy . Again AVOID those scammers. Ps : my deposit would have been lost if wasn’t for my former landlord that despite paying an agency had to rescue me in the end. I would have ask them to give me a STAR back instead leaving even one for the review.

Matteo · 28 December 2023

★★★★★ 5/5

Google

Thanks Avi for the good work. We received answers to all questions. He tried to do everything as best as possible and as quickly as possible.

Христина · 26 April 2024

★★★★★ 5/5

Google

I had an excellent experience with this letting agency. From start to finish, the team was professional, courteous, and highly accommodating. What stood out most was the genuine empathy and human approach they brought to what is usually a formal process. Their communication was clear, their support consistent, and they went above and beyond to make everything smooth and stress-free. A truly professional service delivered with warmth and care.

Francesca · 3 September 2025

★★★★★ 5/5

Google

Avi was super helpful, easy to work with, and made the whole process really simple. I’d happily recommend him to anyone!

Hadi · 2 September 2025

★★★★★ 5/5

Google

Rinor was amazing with his service. Would highly recommend him as an agent to anyone looking to rent. 10/10 experience!!!

Sukhwinder · 2 September 2025

★★★★★ 5/5

Google

I would like to say many thanks to Avi & Jason who helped me with the whole process of the house and for the whole team of Maple estates. Many thanks !

Casandra · 29 October 2023

★★★★★ 5/5

Google

Working with Jason was absolute pleasure. Effective communication, professionalism, genuine care and support. Thank you also to the team makes the process smooth and stress - free. Excellent, would highly recommend.

Silvia · 18 April 2025

★★★★★ 5/5

Google

It been an excellent moment !! Rinor Ahmeti has been so helpful in everything. Great with Maple Eastes , you can try them out .

Rev · 12 June 2025

★★★★★ 5/5

Google

I had an exceptional experience working with Sumit for renting a property. He went above and beyond to ensure a seamless documentation process. Sumit's dedication and persuasive efforts in presenting my case to the property owners were outstanding. Remarkably, within a span of just two weeks, we obtained the keys to our new property. I have never encountered a real estate agent who is as professional and proactive as Sumit. His level of expertise and commitment is truly commendable. I highly recommend individuals to engage with Maple Estate Agents, particularly with the assistance of Sumit Sharma.

Gayatri · 25 August 2023

★★★★★ 5/5

Google

I had a great experience working with Maple Lettings team in Harrow, particularly with Avi & Sumit. They have been very professional and responsive in helping us find a property we like. They worked with the landlord in addressing our concerns and got the agreement done in time. They did a great job in balancing the interests of landlord and the tenant. Overall we are very pleased with our experience and have no hesitation in recommending them.

Krishna · 29 October 2023

★★★★★ 5/5

Google

We just wanna thank Sunny & Jason for helping us today,they’re so very kind & accommodating to our concerns and address every queries we have. They’re so brilliant !

Shalom · 25 October 2023

★★★★★ 5/5

Google

Great service, everything ran really smooth. Avi was amazing, made it really easy for us. Would recommend.

Leon · 25 June 2024

★★★★★ 5/5

Google

Avi and Rinor have been very helpful - highly recommend!

Samiksha · 16 March 2026

★★★★★ 5/5

Google

Professional and supportive. A special thanks to Avi for his help. 😊 …

A · 3 August 2024

★★★★★ 4/5

Google

Jason from Maple Agency is a great person. His customer service is on point 🙏 …

Elaine · 26 May 2024

★★★★★ 5/5

Google

Process was very smooth. Maple Estates helped me along the way with reference and was very communicative. It was an easy and smooth experience.

Keyari · 28 November 2023

★★★★★ 1/5

Google

If I could I will not put any start, my experience will the agency is shocking. The are so rude. The are unprofessional and the are layers. The are braking the law. I'm so happy that I have finished with them. I was hanging with them because when I move to place I think that is my home forever but not with this agency. Good luck to anyone who is decided to sign the agreement.

Natalia · 25 August 2023

★★★★★ 5/5

Google

Avi was very helpful during the process of buying

Nakulan · 17 August 2024

★★★★★ 1/5

Google

I would give 0 if possible. Moved out of a property slightly early but still paid the rent for the remainder of the tenancy- they sent a cleaner round whilst I still lived there, essentially breaking into my room and then tried to charge me for it. It took 5 months to get my deposit back through the deposit scheme as they refused to refund it. They are just lazy and entirely unprofessional.

Maisie · 25 August 2023

★★★★★ 5/5

Google

I am a student and i had my work experience here. The people are really friendly, and I was able to learn so much and gain experience while having fun at the same time! The agents here are very professional and are easy to communicate with. The service here is quick and easy, definitely recommend.

Pine · 25 July 2024

★★★★★ 5/5

Google

I recently let a new flat managed through Maple Estate. They set me up on multiple viewings where the letting agents were punctual and professional. When I finally liked something, the onboarding process was smooth, and they answered all my questions patiently and thoroughly. Looking forward to working with them in future.

Puneet · 10 August 2024

★★★★★ 5/5

Google

We have had a really positive experience when renting through Maple Estate, they are professional, reliable and respond very quickly to all our queries. Specially Avi and Sumit are very helpful. He consistently went above and beyond for us during inspection. Highly recommended Maple Estate & Letting Agents Ltd.

Savan · 24 September 2024

★★★★★ 5/5

Google

If I had 10 Stars, I would give all of them. Firstly to start with all the staff members are extremely friendly and welcoming. They have been very responsive and manage to get me the type of flat I was looking for. The agent introduced me to the landlord and negotiated the best price for me. I would recommend this estate agent to all my family and friends

Анна · 25 August 2023

★★★★★ 1/5

Google

I have had a very bad experience with the letting team in Maple estate. I would suggest not to rent a house/room which is under this estate agency. I was a tenant who rented a room in a shared house and I had to deal with very unprofessional agents who were coming in the house at any time of the day without any warning, knocking at the door or ringing the bell despite asking them to do so multiple times. I was accused to be in debt of many thousands of pounds and to show proof of all the rent I paid (it was Mr Sumit): it turned out they owed me 40£. Also, they always ignored my emails but they were so good to call me everyday when asking to increase my rent. When I asked to meet the letting manager out of desperation, he booked an appointment with me and when I showed up all the way to Harrow he was off for the day (again without any warning or call to tell me about it). Just a ridicolous service and very unprofessional people. The only people I had to deal with and who were actually polite and professional are Jason and the director Mr Manish.

Sabrina · 24 September 2024