5/5
GoogleA big thank for the team at Infinity for providing such timely support. Vin has been instrumental in assisting with Council requirements and as a result we have been provided the support required as a household and can’t thank him enough”
Trusted Agent profile
Infinity Property Solutions reviews
★★★★★
1,112 reviews across 3 platforms
184 Kenton Road, Harrow HA3 8BL
Infinity Property Solutions's Harrow office at 184 Kenton Road is rated 4.8 out of 5 across 1,112 reviews on three platforms, including 931 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Infinity Property Solutions won in 2026. Checked 9 October 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
Trusted Agent 2026 results for Infinity Property Solutions. Each award is assessed separately from the review sites.
- Trusted AgentInfinity Property Solutions, HarrowTrusted Agent 2026 · National position 1252
- Trusted AgentInfinity Property Solutions, KentonTrusted Agent 2026 · National position 1391
Reviews
Every review we hold for the Harrow office, from every platform, shown as written. First names only.
Google5/5
GoogleVin has been great dealing with my new property, especially as I required some additional documentation for my Solicitors related to a Visa and family who were visiting from abroad. The information was urgently required and was completed quickly and efficiently by Vin which really helped me move forward and get the Visa arranged in time”
5/5
GoogleI was so impressed with the speed and efficiency Infinity Property gave me of my sales progression. Everything was organised and sorted within 50 odd days which is so quick. The service was the best I have received. Special thanks to Satish who conducted the sale and made the process so easy. I can’t recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleWe IPS services for the first time and I cannot say enough about this company! We are extremely impressed with their professionalism especially Sashi Patel who helped us with our search and by making sure to meet all requirements in regards to the property. I would not hesitate in recommending this company.
5/5
GoogleVin recently completed a letter as additional proof of residency for an urgent matter. This was taken care of in days opposed to weeks and removed a lot of stress we were facing at the time. Special thanks to Vin and keep up the great work!
5/5
GoogleInfinity sold two of my property's in 2019 (Thanks Kamlesh Singara) personal service at a good price compared to Purple Bricks who were absolutely useless (not a single viewing), Its easy to sell a house under the market value its being able to sell it at market value in challenging times that count. So well done and look forward to doing business with you again.
5/5
GoogleInfinity Property Solutions provided an exceptional service throughout the entire process of selling our property. From the outset, their team exhibited a high level of professionalism and competence, ensuring a smooth and satisfactory experience from start to finish. Jay, the sales rep, demonstrated exceptional knowledge and dedication, guiding us through the process with expertise and efficiency. Satish’s exemplified professionalism and commitment, ensuring that our property sale was executed seamlessly and to our utmost satisfaction. Their combined efforts and attention to detail truly set them apart, and we are grateful for their outstanding service. Infinity Property Solutions comes highly recommended for their exemplary performance and dedication to exceeding expectations.
1/5
GoogleIf I could leave zero stars I would. Very unprofessional business. Angie the manager makes so many false promises to call back but never does. Is never available to answer questions and clearly does not like to speak to customers . Clearly they are not interested in any form of customer service. I have now been waiting since 16 December for the return of a deposit . Infinity have failed to action any reasonable process, and despite many many calls for updates we are still waiting. Infinity are one to avoid at all costs. Remember infinity , customers are your reason for going to work every day. Without them you have nothing. So to finish, avoid Infinity, they come across as very slick and organised, however the truth is the complete opposite. Shocking treatment, once they have your name on the tenancy agreement they do not give a s**t. God forbid you need any maintenance done once you have moved in , that can take weeks , and for goodness sake check everything. The flat my son moved into had no boiler pressure, yet was passed as working! Clearly not been checked. Took several weeks to actually get someone out to check it and re pressurise it. All the time no heating!
Agent replied · 20 June 2024
Hi Alan, we have no record of doing business with you. We also do not have any employees called Angie. Please kindly contact us as we are unsure if you have created this review in error or if you are speaking on behalf of someone else. Many thanks, Infinity Property Solutions.
5/5
GoogleI have been a client of Infinity for the past 7 years. They are fully managing my property, taking care of the rent, maintenance and inspection. I would like to thank Mirela who takes care of the renewal of our contract and doing the inspection making sure that the whole process is just perfect. Excellent Service! Great work team. Keep up the good work.
5/5
GoogleInfinity Property has been the agent looking after the property I am renting and never had any issues. Just a real joy to deal with and issues get sorted very quickly and efficiently. Nimisha a member of staff in the Accounts Department is very helpful and efficient. A great agent to deal with.PositiveProfessionalism
5/5
GoogleHaving been a client of Infinity Property since 2012, I would highly recommend them to any and all landlord looking for both a friendly and professional service. Vin and team have always been responsive to our needs we look forward to working alongside the wider team for many years to come.PositiveProfessionalism
5/5
GoogleShashi and his team were amazing. They supported me every step of the way and went over and beyond with their personal touch service. I would recommend them in a heartbeat.
5/5
GoogleFast and clear! I had no problem, I recommend it
5/5
GoogleMy property have been managed by infinity for a number of years, and I have no concerns. I think it’s important to be able to trust that your chosen agent has your best interest at the core of the service they provide and I am confident that Kam and his team do this.
1/5
GoogleI had an appraisal done on a flat in view of letting it. Satish Patel lettings manager from Infinity Property came to assess the flat. I of the things he mentioned as part of letting was to test the water for Legionella. When he mentioned that it surprised me a bit. The flat does not have any form of hot or cold water storage. All the cold water taps are fed from mains water. The hot water to the taps comes directly from a combi boiler. So this would mean that water supply into the flat would have Legionella which I doubt very much. I queried this with another local estate agent who confirmed that it is not requirement. I also did some research of my own and came across this interesting article on the hse website "Case 357 - Some consultants & letting agents misinterpreting landlords responsibilities regarding legionella risks to their tenants" Please have a read before you decide whether it is necessary. Obviously I personally believe that the wrong advice was given to me so I opted to go with another agent.
Agent replied
I have read this report in depth and understand your concerns. However, the report also states the following: There is a legal duty for landlords to assess and control the risk of exposure to legionella bacteria, but Health and Safety law does not require landlords to produce or obtain, nor does HSE recognise, a ‘Legionnaires testing certificate'. Regarding the above point, how would a landlord document that they have carried out their duties. Also the following paragraph is stated on the HSE Website http://www.hse.gov.uk/legionnaires/legionella-landlords-responsibilities.htm Are domestic properties proactively inspected? HSE and Local Authority inspectors do not proactively inspect domestic premises or ask for evidence that landlords have undertaken a risk assessment. However, if a tenant were to contract Legionnaires’ disease from the water system in their home, the landlord may be liable to prosecution and would have to demonstrate to a court that they had fulfilled their legal duty, so it is important that they assess and control the risks Taking into consideration the above points and guidance from The Association of Letting Agents (ARLA), the only suggestion we can think of to protect our landlords from the above regulations is to carryout yearly assessment of legionnaires. In regards to HSE point on Letting agents misinterpretation/Misinformation which can cause unnecessary financial burdens on landlords. We always give landlords the choice of carryout their own assessments or contracting it out to a third party.
1/5
GoogleWould give zero stars if I could. They didn't check my tenants properly and now I am dealing with the consequences. They have now moved in another 7 people and stopped paying rent and Infinity just shrug their shoulders. The tenants have stopped paying rent and Infinity can't even do the job I am paying them for of chasing this money. Glitzy offices and fancy financed cars with no substance behind their cheap suits and bad attitude. I have now employed a third party to help me get rid of my tenants and will be seeking legal advice against Infinity Property Solutions. Full of excuses. Update 25/03 - Read the response below from Infinity Property Solutions, I have been trying to contact them for 2 weeks, not one of the 'Directors' have returned my call. Infinity said they referenced the tenants and all was acceptable, they administration team told me they cannot find the references. All sounds fishy and excuse making for me. I am not going to identify my full passport name on social media and know me by my first name. It is ashame they can respond to this review but cannot take my call or respond to any of my emails. My solicitor has written to them today. Its funny they use a CRM system yet have no customer relations at all. Beyond fed up with them. If they even made a little attempt to resolve the situation I would appreciate it and wouldn't be so annoyed but they have shown their true colours with their response.
Agent replied
Dear Mr Dev, We cannot validate who you are as ‘Jay Dev’ is not registered on our CRM software. Which means we do not know which property you are linked with and cannot investigate until you reveal your true identity / property. We at Infinity take pride and invest heavily in customer relations and management as well as remain professional at all times. If you had a problem with your tenants why have you not come to speak to us directly about it? Furthermore, why had they not been fully referenced and why would you allow them to move in? The way you have commented on the review does not reflect how we run our operation. If you wish to speak to us face to face do not hesitate to contact us directly on 020 8907 4665 and ask for one of the Directors.
1/5
GoogleI had an appraisal done on a flat in view of letting it. Satish Patel lettings manager from Infinity Property came to assess the flat. I of the things he mentioned as part of letting was to test the water for Legionella. When he mentioned that it surprised me a bit. The flat does not have any form of hot or cold water storage. All the cold water taps are fed from mains water. The hot water to the taps comes directly from a combi boiler. So this would mean that water supply into the flat would have Legionella which I doubt very much. I queried this with another local estate agent who confirmed that it is not requirement. I also did some research of my own and came across this interesting article on the hse website "Case 357 - Some consultants & letting agents misinterpreting landlords responsibilities regarding legionella risks to their tenants" Please have a read before you decide whether it is necessary. Obviously I personally believe that the wrong advice was given to me so I opted to go with another agent.
Agent replied · 20 June 2024
I have read this report in depth and understand your concerns. However, the report also states the following: There is a legal duty for landlords to assess and control the risk of exposure to legionella bacteria, but Health and Safety law does not require landlords to produce or obtain, nor does HSE recognise, a ‘Legionnaires testing certificate'. Regarding the above point, how would a landlord document that they have carried out their duties. Also the following paragraph is stated on the HSE Website http://www.hse.gov.uk/legionnaires/legionella-landlords-responsibilities.htm Are domestic properties proactively inspected? HSE and Local Authority inspectors do not proactively inspect domestic premises or ask for evidence that landlords have undertaken a risk assessment. However, if a tenant were to contract Legionnaires’ disease from the water system in their home, the landlord may be liable to prosecution and would have to demonstrate to a court that they had fulfilled their legal duty, so it is important that they assess and control the risks Taking into consideration the above points and guidance from The Association of Letting Agents (ARLA), the only suggestion we can think of to protect our landlords from the above regulations is to carryout yearly assessment of legionnaires. In regards to HSE point on Letting agents misinterpretation/Misinformation which can cause unnecessary financial burdens on landlords. We always give landlords the choice of carryout their own assessments or contracting it out to a third party.
1/5
GoogleWe rented a house via this agency. We were told it was a quiet neighbourhood. In fact, our neighbours next doors lived at 5-6 families inside one house. They all had motorbikes that they used to come and go days and nights at any time. They would keep the engine on and speak over the phone even at midnight or 5 am. Moreover, they used they garage as a workplace to fix motorbikes so other people would come to have their motorbikes fixes. They would all chat, laugh or have arguments and smoke under our windows.... These neighbours had been living there for a while, Infinity Property couldn't have ignored them. They rented us the house when it was snowing heavily in Feb-March 2018 so we didn't see the motorbikes nor anybody when we visited. It has really calm for a couple of weeks but as soon as the snow melted, they started using their motorbikes and opened their garage to work. A nightmare! We can't recommend this agency at all. They just want to touch their commission and don't care about you. It looks very professional initially (that's when they ask for a google review) but then, you're left with your disappointment.
Agent replied · 20 June 2024
Hi Zinette, no one in the office has had a call or complaint regarding any noise. If your neighbours are creating noise you need to report that the local authority and take it up with environmental health dep. I hope this helps. Regards Infinity Property Solutions
5/5
GoogleI had a very pleasant experience. Good and very helpful people. Thank you.
5/5
GoogleVery helpful and I’m happy with my experience with them would definitely recommend
1/5
GoogleWe rented a house via this agency. We were told it was a quiet neighbourhood. In fact, our neighbours next doors lived at 5-6 families inside one house. They all had motorbikes that they used to come and go days and nights at any time. They would keep the engine on and speak over the phone even at midnight or 5 am. Moreover, they used they garage as a workplace to fix motorbikes so other people would come to have their motorbikes fixes. They would all chat, laugh or have arguments and smoke under our windows.... These neighbours had been living there for a while, Infinity Property couldn't have ignored them. They rented us the house when it was snowing heavily in Feb-March 2018 so we didn't see the motorbikes nor anybody when we visited. It has really calm for a couple of weeks but as soon as the snow melted, they started using their motorbikes and opened their garage to work. A nightmare! We can't recommend this agency at all. They just want to touch their commission and don't care about you. It looks very professional initially (that's when they ask for a google review) but then, you're left with your disappointment.
Agent replied · 11 December 2024
Hi Zinette, no one in the office has had a call or complaint regarding any noise. If your neighbours are creating noise you need to report that the local authority and take it up with environmental health dep. I hope this helps. Regards Infinity Property Solutions
5/5
GoogleI would like to thank Kam Padhra at infinity property solutions for all the help and advice he gave us when we had to evict our tenants. I would also like to thank Sashi and Dora as they also helped me with administration after. Sashi is a very respectful and helpful person. I would recommend infinity property solutions to everyone for all property requirements......
1/5
GoogleI'm not a person to write a scathing review. But as a final year University student, me and my housemates experience with this estate agent has been horrendous since the get go. Hostile and at some point rude staff, a lack of communication, poor organisation and little to no willingness of assisting when there were problems in the house. We had frequent issues where they chased us for money despite all of us paying the rent on time. We have been out of the property for almost 3 months now and we still haven't seen any of our deposits. The DPS has finally come into fruition, after waiting and asking for months. This is meant to be a service which happens within the first month of vacating the property. They are charging each of us over £300 for issues which either weren't present or exaggerations on ones that were. For example a housemate accidentally left clothes in a room and rather than contacting us to return OUR possessions to us they charged us £40. Moving house is stressful enough without having to second guess, panic or organise your own agent. Save yourself the time and definitely the money and go elsewhere. Not impressed at all.
Agent replied · 20 June 2024
Dear Miss. Morton, Your review comments are totally unfounded. Our agency prides its self when it comes to customer services and communication. We have always assisted your group with any issues you have faced at the property and we clearly communicated and paid regular visits to the property to ensure that the tenancy runs smoothly. In regards to the deposit dispute, all the tenants were given clear written instruction, on how our agency requires the property back in a vacant possession from the tenants in accordance with DPS guidance. We are very disappointed that your group could not follow clear instructions and as a result the landlord is claiming only for the cost of damages they have incurred. We have tried to negotiate the cost with the landlord and tenants and this is the reason why the deposit dispute is taking time to resolve. However, as the negotiations have failed between the two parties, it is only fair that ADR service make the judgement based on the evidence provided by the tenants and landlord. We are very disappointed again that you have failed to follow the clear instructions given to your group in contacting the DPS to provide them with your evidence so that the ADR via DPS can make the correct judgement on this matter. Please note that it is beyond any letting agency control to return the deposit back in full when the government have set regulations in regards to how a deposit should be protected and released in accordance with the Housing Act. Regards Infinity Property Solutions
5/5
GoogleWe were recommended to Infinity Property Solutions as a potential agent to manage our property. From the outset Vin went out of his way to answer all our questions & queries. I would highly recommend Infinity Property Solutions if you are looking to rent out your property.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Infinity Property Solutions
How many reviews does Infinity Property Solutions have?
Infinity Property Solutions's Harrow office has 1,112 reviews across three platforms: 931 on Google, 180 on Facebook, 1 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Infinity Property Solutions's rating?
Infinity Property Solutions is rated 4.8 out of 5 across all 1,112 reviews, and 4.8 out of 5 on Google from 931 reviews, checked 9 October 2026.
Has Infinity Property Solutions won any awards?
Yes. In The Trusted Agent 2026 awards: Infinity Property Solutions, Harrow won Trusted Agent; Infinity Property Solutions, Kenton won Trusted Agent.
Where is Infinity Property Solutions's Harrow office?
Infinity Property Solutions, 184 Kenton Road, Harrow HA3 8BL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.