Every review we hold for the Harrow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently I was dealing with them for a property purchase and found them very professional honest and helpfull in the viewing and offer process.
Himaz · 13 August 2025
Agent replied · 13 April 2026
Thank you so much for your kind review! We're delighted to hear that you had a positive experience with us during your property purchase. Our team always strives to provide a professional and honest service, and it's wonderful to know that you found us helpful throughout the viewing and offer process. If you need any further assistance in the future, please don’t hesitate to reach out. Best wishes for your new home!
★★★★★ 1/5
GoogleI think google need to give the opportunity to rate with -5 stars because they do not deserve even 1 star. I have been in the UK for 6 years and i always had the best experience with all the agencies until i came across with Elliot Lee in order to rent a house. At the beginning the agents were so helpful and kind with me, until i rent the house, and then they do not even care if i was able to live in the property. I was reporting a lot of issues and a lot of living condition situation problems, but they did not care. After reporting a lot of times that I can not live in the property based on the uninhabitable condition, one of the agent came to see what i was reporting for and i was asking to brake my contract because most of the nights i was living in a friend house because as i mentioned before i was unable to live because there agents did not inform me at the beginning for the issues of the house because the only thing that they cared of was to get there commission. Their agent was so unpolite and mocker and he did not even care about my health and safety in the property and he was making fun of me that i can not leave the property because i had a contract with them and in order to leave i would need to pay the rent until the end of my agreement and also pay penalty and they would also get my deposit. For them i was just a source of money but i am glad and thankful that i had a landlord that he was watching me as a human and he understood the issues that i had and he forced them to brake my contract and i left without any penalty. This is my story and my review for the worst estate agent in the UK. I think, in order to become an agent in elliot lee you need to be rejected from Tesco. I read some reviews and i saw that if the review is negative, they reporting it to google as a fake review, but i can provide evidence of what i am talking about to the agency manager and i can also give names of their agents, something that i did not want to do in a google review.
Antreas · 23 August 2021
Agent replied
Hello Mr Nikolaou
We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind.
Having looked into your experience I have found the issues you have highlighted were raised to the Landlord who asked us to visit the property as the previous tenants had no such issues.
After visiting the property we advised the landlord of the issues who in turn agreed to surrender the contract as all parties agreed the living conditions were not suitable. From the point of you initially raising the issue with us to you leaving the property was less than a month. The email chain that I have read shows good communication between you and the management team reaching an amicable solution were you agreed and approved along the way.
If you feel this is not the case, please contact me james@elliotlee.co.uk as a director so we can work towards resolving the issues you have.
Thank you.
★★★★★ 5/5
GoogleI had a great experience with Elliot Lee, Preyen Patel was extremely professional and resourceful. I would 100% recommend their services and their staff.
J · 13 April 2022
Agent replied · 13 April 2026
Thank you very much for taking the time to leave us such a positive rating and review Jordan. We’re glad you enjoyed your experience using our services, will pass your feedback onto Preyen and appreciate tour recommendation.
★★★★★ 5/5
GoogleI had a great experience with Elliot Lee, Preyen Patel was extremely professional and resourceful. I would 100% recommend their services and their staff.PositiveProfessionalism
Jordan · 31 March 2022
Agent replied
Thank you very much for taking the time to leave us such a positive rating and review Jordan. We’re glad you enjoyed your experience using our services, will pass your feedback onto Preyen and appreciate tour recommendation.
★★★★★ 5/5
View AgentsHelpful / friendly and good advice
Not yet marketed the property but have found ElliotLee and in particular James Burgess to be helpful, friendly and able to answer all my questions. Will use ElliotLee for any future needs and would recommend them.
Andy · 23 July 2018
Agent replied · 24 September 2018
Thank you for leaving such a lovely review! We look forward to working with you again in the future! All the best, ElliotLee.
★★★★★ 4/5
View AgentsGood communication and friendly staff
Our experience has been positive and we have been given good advice along the way.
We've had difficulty with overseas tenants as they don't read the tenancy agreement/understand it all. It would be good if some of the more important parts of the agreement were bullet pointed on an A4 sheet so that tenants have a better understanding of what their responsibilities are, the small print tends to put people off reading it even though it's in their best interest. We are then left to explain a lot of this to them.
It may be that you go over all of this with them, but so far we have found tenants to understand very little.
We sometimes have quite a few people ringing us/email us to ask the same questions.
Caroline · 13 April 2017
Agent replied · 19 April 2017
Hi Caroline,
Thank you for taking the time to leave a review of the service you received.
We appreciate the comments and suggestions you have raised and will discuss these points with the team.
If there is anything we can assist with then please don’t hesitate to contact us.
★★★★★ 5/5
View AgentsExceptional service
This is was my first engagement with Elliot Lee, having not been actively engaged in the housing market for over 10 years.
Based on my recollection of having dealt with other estate agents in the past, for me I found their customer focus to stand out (in a good way).
Shelley Tristram, in particular, played a pivotal role in keeping things moving; following up with sellers, buyers, solicitors to help facilitate the completion of open tasks and to ultimately keep the ball rolling - it was nice to have "one" person to to go to and it certainly made my life a lot easier and the journey less painful than it could have been!
I would like to thank the team at Elliot Lee for their professionalism and positive attitude; I would have no hesitation in using them again in the future.
Lee · 27 November 2016
Agent replied · 28 February 2017
Thank you for taking the time to leave a review on the service you received from ElliotLee. We definitely look forward to working with you in the future.
★★★★★ 4/5
View AgentsSupported us through each stage of the sale!
We had friendly, professional guidance and help through the various stages of putting our house on the market, having the open day and then advice on the offers.
We hadn't moved house for 20 years ,so the system was quite different but everything was explained to our satisfaction.
Shelley Tristram, our cast progressor was prompt in dealing with any queries and kept us in touch on a regular basis. She was friendly and knowledgable and essential to the coordination of all parties involved.
A big thankyou to the team.
Carole · 2 November 2016
Agent replied · 14 November 2016
Thank you for taking the time to review the service you received!
All the best in your new home.
Kind regards,
Hannah
★★★★★ 5/5
View AgentsExcellent service, friendly and able to answer all questions
My sales agent was James Burgess and the professionalism was outstanding. He explains everything well and helped me ascertain the property I wanted.
The after sales agent was Shelley Tristran. She gave me weekly updates on where we got to in the whole process to purchasing the property.Any questions I asked she would answer and any that she did not now she would always call me back to follow up on. My experience using these agents has been positive and I would definitely recommend them. If I have to buy a property again I hope to deal with them in the future.
Mayur Patel, 85 The Fairway
Mayur · 30 August 2016
Agent replied · 23 September 2016
Thank you for taking the time to leave a review!
All the best in your new home.
★★★★★ 5/5
View AgentsMy whole experience selling the house...
I like to express my sincere appreciation to Shelley Tristram at ElliotLee Sudbury hill branch for her professional attitude and courage and the determination to help me get through this sale process. To be perfectly honest, this process has not been easy as there have been so many ups and down all the way but Shelley's perseverance and effective and clear communication made this all possible in the end.
Well done Shelley.
Thanks,
Raj
Raj · 17 October 2016
Agent replied · 19 October 2016
Thank you for leaving a review of the service you received, its lovely to hear!
All the very best in your new home.
Kind regards,
ElliotLee
★★★★★ 1/5
GoogleElliot lee has been nothing but unprofessional since making contact. They will spam your inbox, whatsapp and phone numbers with irrelevant messages from their woefully undertrained staff at an alarming rate.
They'll chase rent that's already been paid every month whilst insisting it's your fault they are unable to internally verify this.
Happy to offer their services to night time workers so you will never get any sleep with the stampeding down the hall and the tumble dryer running at all hours, not to mention constant interruptions from the fire alarms.
They appear to only ever send cleaners to their properties before an arranged viewing. The communal areas are left absolutely filthy 95% of the time. The cleaner has been three times in the seven months I've been a tenant with this agency.
It took 6 weeks to collect the disgustingly filthy furniture we had agreed would be removed from the property before the tenancy began and provided me with an upside down blood stained mattress to sleep on.
Elliot Lee Perform frequent inspections with zero warning. They have never provided the legally required notice before showing up at the properties both themselves and when they send contractors. It is not uncommon for someone to show up at the door expecting to be let in.
Complaints are ignored or dismissed. Maintenance doesn't happen. Previous tenants have mentioned their struggle do reclaim deposits despite the legally required 'deposit protection scheme.'
If you complain about these things, their manager On-the-ball-Paul will tell you to calm down and have a beer. Maybe it's all the beers that are the problem Paul?!
On the positive side, I do like my little flat. Good location, nice size good layout and Bills are included with the fairly reasonable (for the area) rent.
Charlie · 5 May 2023
★★★★★ 1/5
GoogleThis estate agents doesn’t respond to emails nor do they have a direct line which you can speak to advisor to find a property you have registered for.
Absolutely a waste of time, especially when you need to find a property to rent asap.
They need to be assessed.
Vaniche · 23 August 2022
Agent replied · 13 April 2026
Thank you for taking the time to leave your comments.
I’m sorry to hear you felt you couldn’t reach us easily, that’s never the experience we want anyone to have. What’s important for anyone reading this review is context. The vast majority of our feedback highlights the opposite experience:
consistent communication, quick responses, and a team who go out of their way to help.
Our Google reviews repeatedly mention:
• fast replies,
• clear updates,
• friendly and helpful staff,
• smooth rental processes, and
• excellent communication from start to finish.
We have multiple lines of contact, including phone, email, and direct messaging, and we’re always available to support applicants who are actively searching for a home. If there was a delay or a missed message here, we’re more than happy to look into it, but it wouldn’t reflect how we operate day-to-day.
For anyone reading this review:
please take a moment to look through the rest of our feedback. You’ll see a consistent pattern of positive experiences from tenants and landlords who value how responsive and supportive our team is.
We’re committed to maintaining that standard, and we’re always open to improving wherever we can. If you’d like us to revisit your enquiry and help you move forward in your search, we’re here and ready to assist.
★★★★★ 5/5
GoogleGreat service, very friendly and responsive. Went through the referencing process swiftly and now looking forward to our moving in date. Thanks 🙌 …
Norbert · 4 May 2024
Agent replied · 13 April 2026
Thank you for your lovely feedback! We’re so pleased to hear everything went smoothly and that you found the team friendly and responsive. Wishing you all the best with your upcoming move, we’re here if you need anything in the meantime!
★★★★★ 1/5
GoogleThis is the number 1 st worst agency , they are the fraud , they never respond nothing and don’t hold any deposit any amount simply they just delay at last whatever you give true information at last they cheat your money people please don’t go with this agency
Bebitha · 4 May 2024
★★★★★ 1/5
GoogleThis is a fully fraud agency. They did not response your call. They are a big cheater
Regunath · 4 May 2024
★★★★★ 5/5
GoogleHelpful and friendly staff, quick responses to all queries. No faults!PositiveResponsiveness, Quality, Professionalism, Value
Corrina · 26 August 2021
Agent replied
Thank you very much for taking the time to leave us such a positive rating and review Corrina. We’re glad you enjoyed your experience using our services and found our staff to be reliable and a pleasure to work with.
★★★★★ 1/5
GoogleDo not rent your property with this company. So many unexpected costs compared to other estate agents
John · 9 December 2019
Agent replied
Hi, We believe this to be a fake review. Please contact me directly at james@elliotlee.co.uk so we can verify your contact with us - The review has been reported to google
★★★★★ 1/5
GoogleNever open. Some of the houses in the window have already been sold.
Tony · 27 April 2024
★★★★★ 1/5
GoogleVery bad agency, cheating people of their money
Enayat · 4 May 2024
★★★★★ 5/5
GoogleVery pleased with their service
Mofizur · 23 August 2021
Agent replied
Thank you for taking the time to leave such a positive rating Mofizur. We’re glad you enjoyed your experience using our services.
★★★★★ 1/5
GoogleHad a terrible experience with this estate agentNegativeValue
Michael · 26 August 2020
Agent replied
Hi, We believe this to be a fake review. Please contact me directly at james@elliotlee.co.uk so we can verify your contact with us - The review has been reported to google
★★★★★ 4/5
GoogleVery professional staff.Always returns your call.
Saad · 23 August 2019
Agent replied · 23 August 2026
Thank you for your kind words! We’re glad you had a positive experience with our team. Consistent communication is something we pride ourselves on, so it’s great to hear that reflected. We’re always here if you need us!
★★★★★ 5/5
GoogleRating only, no written review.
Rares · 23 June 2026
★★★★★ 5/5
GoogleI have really enjoyed working with ElliotLee. Keep up the good work everyone!
Martin · 24 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
