4/5
View AgentsGood communication and friendly staff
Our experience has been positive and we have been given good advice along the way. We've had difficulty with overseas tenants as they don't read the tenancy agreement/understand it all. It would be good if some of the more important parts of the agreement were bullet pointed on an A4 sheet so that tenants have a better understanding of what their responsibilities are, the small print tends to put people off reading it even though it's in their best interest. We are then left to explain a lot of this to them. It may be that you go over all of this with them, but so far we have found tenants to understand very little. We sometimes have quite a few people ringing us/email us to ask the same questions.
Agent replied · 19 April 2017
Hi Caroline, Thank you for taking the time to leave a review of the service you received. We appreciate the comments and suggestions you have raised and will discuss these points with the team. If there is anything we can assist with then please don’t hesitate to contact us.
