Every review we hold for the Harrow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI met Tamara for the first time and she was amazing and very helpful. My sister had already spoken to me about how helpful she was when she was looking to rent a place. True to her word she was right.She always put herself in your shoes …
Jojo · 17 April 2020
Agent replied · 23 October 2024
Dear Jojo,
Thank you very much for the positive 5* Review. … More
★★★★★ 5/5
GoogleI have been dealing with DM & Co for over ten years and have always found them polite, honest and transparent. They have always provided me with good quality corporate tenants at a fair price. I would highly recommend them to anyone, Russell and Tamara are a pleasure to deal with.
James.
Pattsman · 25 October 2017
Agent replied · 10 November 2024
Thank you very much for the positive review. We are very grateful. Actually you are a delight to work for and we are happy to have found such lovely Corporate Tenants for you.
With the very best of wishes,
The DM & Co Team
★★★★★ 5/5
GoogleI had great pleasure to view two very nice properties with Tamara. She is very kind person and very professional agent. She truly listens to what are yours and your family needs and most of all she's honest. Her goal is to present the …
Michał · 17 April 2020
Agent replied · 23 October 2024
Dear Michal,
Thank you very much for taking the time to post your smashing review! It is most kind of you. Tamara would say she "was only doing her job"! Appreciated still. … More
★★★★★ 1/5
Googlereturn of the house made with repairs and cleaning. we were charged a deep cleaning and painting £300. good luck with your guarantee deposit
Guilherme · 12 April 2023
Agent replied · 23 October 2024
Hello Guilherme,
First of all, we were delighted to have helped your Lovely Parents so much when they rented property through DM&Co, and very happy that, once settled with your new Wife, that you too rented through DM&Co.
Sadly, the property you moved out of was left in quite a poor condition. It was disheartening to discover this, as we did, and still do, think so highly of your Family, and thought this was very out of character.
The cost to make the property good was kept to a minimum with as little expense to you as possible. Please note the Owner of the property also had to pay for further repairs, such as the purchase of a new washing machine and repair of other items, which you were not charged for.
You did indicate you would place a poor review just before agreeing to the Deposit deductions, so the one star review & negative comment were not unexpected, as a final indication of your anger that deductions had to be made from your Deposit.
We thank you for agreeing to the deductions and hope that you enjoy your new home.
Regards,
Russell Owen, LLB Hons
And the DM&Co Team
★★★★★ 5/5
GoogleVery Good company and great people to deal with. I am still associated with them and hopefully for the years to come. Every time we had problems they were always there for offering any sort of help. Always polite and they will look after …
JONATHAN · 17 April 2019
Agent replied · 23 October 2024
Dear Jonathan,
Thank you for your unexpected 5 Star Review. We very much appreciate your kind feedback, and are always delighted to help of course when we are able to do so. … More
★★★★★ 1/5
GoogleVery unprofessional staff lack of communication skills and ability , had the most casual attitude towards my need, really felt unwanted in the office.
No call to inform cancellation of viewing nor a reminder for the viewing.
Don't feel like stepping in that office again.
Please don't bother to visit the office if you want to feel valued for doing business with them.
I wish i could give them negative ratings but don't have the option, hence the 1 or definitely a negative 10
S · 26 October 2015
★★★★★ 5/5
GoogleSuch a smooth renting experience with DM&Co....offering a friendly, personable and professional service which made them very approachable with any queries throughout the process. They genuinely seemed to care about our needs and were happy to facilitate where possible.....i would highly recommend!
Rochelle · 17 April 2020
Agent replied · 17 April 2026
Dear Rochelle,
Thank you for the Excellent 5 Star Review of DM&Co, we were very surprised but also extremely pleased. … More
★★★★★ 5/5
GoogleSuch a smooth renting experience with DM&Co....offering a friendly, personable and professional service which made them very approachable with any queries throughout the process. They genuinely seemed to care about our needs and were happy to facilitate where possible.....i would highly recommend!
Rolochelli · 25 October 2019
Agent replied · 23 October 2024
Dear Rochelle,
Thank you for the Excellent 5 Star Review of DM&Co, we were very surprised but also extremely pleased.
You and your Family were a joy to work with and the team here are delighted that you are enjoying your new Home.
For every Tenant we try to tailor make our service and it was quite refreshing that it was both appreciated and you made time to record this.
I remember the joy your Daughter got when we met next door's Black and White Cat and also helping your Husband measure exactly the dimensions so you could order your beautiful new Sofa.
Gratefully and With Best Wishes,
Russell and the DM&Co Team
★★★★★ 5/5
GoogleI have worked with DM and Co for a number of years and have always been extremely happy with the service and advice. In my opinion if you are looking to either rent or sell, give Russell and his Team a call.
Nick · 25 October 2017
Agent replied · 23 October 2024
Dear Nick,
Thank you for your review. It has indeed been a pleasure to have and to have maintained our business relationship throughout the years.
We do also value your Custom, and your opinion. Looking forward to providing you with outstanding service for many more years to come.
All The Best,
The Team
On Behalf of DM and Co
★★★★★ 1/5
GoogleHorrible service.
The lady was very rude to me and refused to show me other houses to rent, she only wanted to do a viewing for the most expensive one, even after I told her I'm …
Rosario · 17 April 2020
Agent replied · 23 October 2024
We were very sorry to read your review this morning. The Lady concerned left our offices 3 years ago and if her conduct was below what was expected, we apologise most sincerely for this. … More
★★★★★ 1/5
GoogleI am a landlord who used DM& Co for 4 years but was forced to use another agency in the end. Generally they were ok but communication was a major issue from the company. I really hope you turn it around.
John · 25 October 2017
Agent replied · 23 October 2024
Dear John,
Thank you for taking the trouble to post a report.
I'm quite sure that we have turned things around and hopefully we will be given the opportunity to represent you again in the future.
With best wishes again from all of us at DM&Co
★★★★★ 1/5
GoogleThe company should be avoided. Their management is based on very poor communication and has the sole aim of extracting money from you.
Chris · 12 April 2022
Agent replied · 23 October 2024
We were disappointed to read this review as we have no idea who this person is and feel that it is addressed mistakenly to Google Reviews. We ourselves strive only to provide extremely high standards of Management Service and Communication for reasonable fees.
DM& Co
020 8864 5575
★★★★★ 5/5
GoogleThank you very much for finding us the right property we requested for. Both Russell and Tamara are absolutely amazing people- Trully Professional and are Happy to help!
We wish your company a great success.
Rohan · 25 October 2017
Agent replied · 23 October 2024
Dear Rohan,
Thank you so much for the beautiful heartfelt review. We are so very grateful.
This work is truly rewarding when positive results are achieved; I know that my employees are genuinely delighted to have assisted with this success of your new home.
With the very best of wishes,
Russell and The Team at DM and Co
★★★★★ 5/5
GoogleWe recently used DM & Co to find tenants for our property. Tarmara and Russell are very professional and friendly and would definitely recommend their services.
Marcia · 17 April 2021
Agent replied · 23 October 2024
Dear Marica
Thank you very much for your kind and thoughtful 5* Review.
We enjoyed preparing the Property and then finding an excellent Family to Rent the House long term.
We are delighted with the result and are very grateful for your comments.
Yours Truly
Russell Owen, LLB Hons and the DM&Co Team
★★★★★ 5/5
GoogleExcellent service, and highly professional.
I recommend dealing with them.
Elie · 12 April 2023
Agent replied · 23 October 2024
Dear Elie,
Thank you for the 5* positive Review and your kindness which we greatly appreciate. On behalf of our Client, we feel happy and proud that you have chosen this fine Property as your Family Home. We look forward to you and your Family enjoying this lovely House for many years.
With Best Wishes,
Russell Owen and the DM&Co Team
★★★★★ 1/5
GoogleThe worst agency I have ever been. The lady in the office very rude and she threaten me. They keep your deposit and dont't want to give it back after end of tenancy.
Marta · 25 October 2016
Agent replied · 23 October 2024
"I truly was extremely sorry to read the negative reviews. The person who was involved with the respective situations is no longer generally associated with the Company and although she had her own style of trying to help potential Tenants, I am concerned that these people had cause to complain about our service shortcomings. When I started the company 17 years ago, our aim was always to provide the highest customer service satisfaction. I would very much like the chance to assist them again personally and hope that they will give me this opportunity to show what we are really about and to leave a lasting, positive impression with them."
Thanking you, Russell Owen LLB Hons
★★★★★ 5/5
GoogleVery pleased with DM and Co who have now found 2 excellent tenants for my 2 properties, thank you, I will definitely use again
Sarah · 17 April 2021
Agent replied · 23 October 2024
Dear Linda,
Thank you for giving us the opportunity to find excellent Tenants once more for you.
This is the thing we absolutely pride ourselves on, and if given time, we will always find suitable excellent long term people.
Best Wishes,
The DM&Co Team
★★★★★ 5/5
GoogleHaving recently rented through DM&CO, I can honestly say that their professionalism is to be admired. I was treated with total honesty and integrity. I fully recommend them.
Hannah · 25 October 2017
Agent replied · 23 October 2024
Dear Hannah,
Thank you for your recommendation and for the 5 Star Review. The Team are absolutely delighted for you.
With the very best of wishes,
Russell and The DM & Co Team
★★★★★ 5/5
Googlewe rent a property for 4 years with this agency. never had an issues with them, just the landlord. very surprised to see so many bad comments.
Aleksandrs · 25 October 2016
Agent replied · 23 October 2024
Thank you Aleksandrs for your review.
★★★★★ 5/5
GoogleGreat service and prompt response, Russell and Tamara are an amazing team , very approachable and easy to communicate with. Keep up the good work. Kudos
F · 25 October 2017
Agent replied · 23 October 2024
Dear Mr Fernandes
Thank you for the excellent review. It was a lovely surprise to switch on the computers this morning and find such a wonderful review.
Enjoy your new home.
Yours Sincerely,
Russell and the DM and Co Team
★★★★★ 5/5
GoogleI had a really positive experience with Kathy with a move to Tanworth In Arden. She was quick to respond, had good local knowledge, friendly, was a good intermediary with the seller, and generally helped getting things over the line. Would definitely recommend.
Adil · 17 April 2022
★★★★★ 5/5
GoogleThanks to them we get to live in beautiful flat. Very polite people, definitely worth recommending. Thank you very much Russel and Tamara.
Magdalena · 25 October 2018
Agent replied · 23 October 2024
Dear Madiza,
Thank you for your 5 star review and your very kind comments.
We are always happy to help and are delighted your move went so smoothly.
Best Wishes and Kindest Regards,
Russell and the DM&Co Team
★★★★★ 5/5
GoogleGreat reputable agent. Pleasure to work with. Honest and genuine staff. Prompt service. Thank you.
Dean · 25 October 2017
Agent replied · 23 October 2024
Dear Dean
Thank you so much for the positive review. We are happy to have developed and maintained such a good professional business relationship with you, and look forward to working with you again soon.
With the very best of wishes,
The DM & Co Team
★★★★★ 5/5
GoogleHigh Quality Attitude, Fair and Humane. Thank you Mr Russell Owen : )
Gabor · 25 October 2017
Agent replied · 23 October 2024
Dear Gabor,
Thank you for posting such a great review of our firms Services and Attitude.
I know that you are very happy in the house at North Greenford and when we carry out Management viewings, we have always found it to be immaculate. So thank you once more for your very high housekeeping standards.
Now that you and your wife's studies are concluding, I also hope that you find suitable positions for each of you.
Best Wishes
From All at DM and Co
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