Connells Lettings reviews

★★★★★ 5/5

Google

Highly recommend using Mirala. I rented a house through Mirala who was very professional and helpful!! I dealt mainly with Mirala who had great communication and excellent customer service throughout the process. I will definitely use there service again in the future. Thank you Mirala

Ai · 1 October 2024

★★★★★ 5/5

Google

Rehan is the best agent I've had the pleasure of working with in London .I've dealt with loads of them from various companies. however he actually wanted us to find a nice and safe place, helped with the offer details and made sure we made it safely into the house. in general the London rental market is very frustrating and agents are very disorganised but Rehan is one glimmer of hope, I recommend connells in HarrowPositiveQuality, Professionalism

Luliana · 14 June 2022

★★★★★ 5/5

Google

Brilliant thank you brilliant connells estate agents harrow is the best in the world all estate agents should follow connells highly recommended to help everyone thank you connells estate agent merry Xmas to connells Scott is the best

Imran · 22 November 2024

★★★★★ 5/5

Google

Rakesh from Connells ( Harrow ) is nothing short from amazing. He is so professional and acts very quick on request. Nothing was ever too much. In times of selling or buying property it can be worrying, however Rakesh has a positive and reassuring mannerism. I could not recommend Rakesh enough!!

Jessica · 15 December 2023

★★★★★ 5/5

Google

I had a great experience working with Mirela at Connells to let my house. She was professional, but also friendly and easy to communicate with. You can tell she’s passionate about what she does, and it really showed in how smoothly everything went. Mirela took care of all the details, found reliable tenants quickly, and kept me in the loop every step of the way. I’d definitely recommend her and Connells to anyone looking for an agent who’s not only skilled but also genuinely cares.

Joe · 17 October 2024

★★★★★ 1/5

Google

Our experience with this estate agency has been extremely disappointing. They proposed a property to us that had significant restrictions, which they failed to disclose. We only discovered these issues six months later through our solicitors. The agency’s customer service is appalling. Every time I called, I was told the manager was on another call and would return my call, which never happened. Their communication is minimal, with infrequent email replies merely stating that matters are being “chased.” We are now more than six months into the process with no clear timeline, no information about potential chains, and no idea what is happening. Avoid this agency at all costs!

Emily · 10 August 2024

★★★★★ 1/5

Google

Horrible experience dealing with this company! The staff were useless and no one bothered to reply to my emails or called me back when they promised they would. Special mention to Qamar who was the most uncooperative of the bunch!

Audriana · 14 March 2024

★★★★★ 1/5

Google

Completely unprofessional and unresponsive. They sold a property which we had our offer accepted on, not even considering to ask us for counter offer or to stop for a second to think for the costs we were incurring from the transaction. They pick up the phone only 10% of the time and answer emails at about the same rate. If you’re trying to buy any property from them - good luck, we for sure will need it.

Apostol · 22 September 2024

★★★★★ 5/5

Google

The team (and especially Rakesh and Scott) made the experience of selling our house very straightforward. They were very helpful, friendly and approachable and we felt well looked after. The photographs taken of the house and the 360 degree views were excellent too.

Diane · 15 December 2023

★★★★★ 5/5

Google

Fist of all I want to thank you Mari Metrama , and guys I am not even kidding this is the best out of best Property Manager you can get , solves all your problems in no time understands you in everything fells like the greatest friend you can have , but honestly for me she feels like a sister , so professional and this not just any review this is told from the bottom of my heart , is so rear you find people taking care of you especially in the agency industry , again thank you Mari ! 🥰

Anya · 14 June 2023

★★★★★ 5/5

Google

I contacted Connells in Harrow as I was looking to rent my property. They were very quick, professional and helped me sort everything out. They had a lot of prospective tenants to view my property. I was also advised on what I needed being a new landlord. I would like to say a big thank you to Qamar who was instrumental in getting my property rented within a week. Great experience from Qamar and his team. Would definitely use them again in the future.

Shaheen · 14 June 2023

★★★★★ 5/5

Google

Nyle was extremely progressional and helpful in showing a property I was considering to buy. He was honest, helpful and accommodating always.

Hope · 15 October 2024

★★★★★ 5/5

Google

I would like to thank Mirela for assisting us to find a rented property suitable to us. She worked very hard throughout the whole process. Also, I really appreciate support from Qamar and Chaka. Many thanks to the whole Lettings Team.

Nutan · 17 September 2023

★★★★★ 1/5

Google

I do not recommend, they are not serious and talkative... I had an appointment to see a house, and no one came, I had the confirmation message, but no one came. I called the agency the first time they said I'm not in the system, after all they say you are but there is no one to come to show me the house, and the person who made the appointment is sick and didn't even notify me... He said that someone would call me to make another appointment, and no one has called me until today. If there were 0 stars, I would give them 0... WITHOUT A WORD

Alexandru · 13 February 2024

★★★★★ 5/5

Google

Mirella has been great in communicating clearly the requirements for renting as well as finding suitable rooms and studios based on my request. I would definitely recommend Connels for their services.

Evangelia · 13 February 2024

★★★★★ 5/5

Google

Rented a house through Connells today. They have been very helpful and quick. Thank you Mirela.

Maher · 24 September 2024

★★★★★ 1/5

Google

Absolutely a waste of time they say it’s a zero deposit guarantee but they will ask first for deposit and after all waste of time and give you date then they will find an excuse the tenant has not found another place to live or the landlord has not accept your offer or whatever and then they will never your deposit back, make sure never give your deposit or holding deposit before you sign your contract.

Atash · 13 February 2024

★★★★★ 5/5

Google

Connells estate agents provided me a quality service from the start. Chaka was our agent and he gave us 110%.our property manager was Qamar and i would like to highlight his efforts as well in providing an excellent service to me and my wife. It was our first property and they settled our nerves with the work they put. Easy , fast and reliable service and would recommend without doubt.

Mo · 14 June 2023

★★★★★ 1/5

Google

Harrow branch the worst agency I have ever met! I am working in property market and I have never seen that disorganized agency, the people who work there have no idea what they are doing, nobody is responsible for anything. I am chasing my deposit back for TWO MONTHS already !!!! Nobody is taking care of the tenants neither the landlords!!!! There is no way to get a response from them to my tons of emails, when I call they don’t know who should I speak with about the issue!!! It’s a MESS. I would never recommend harrow Connells to any tenant or landlord!!!! It’s a nightmare. They are holding my deposit illegally and don’t even put an effort to explain the situation!!!

Angelika · 14 June 2022

★★★★★ 5/5

Google

Mari is absolutely AWESOME!!! She is a pleasure to work with. I haven't had this type of support for my property and me as a Landlord. Taking away my headache is key as I have a full time job that doesn't leave me much time to manage my property, but now with Mari's support I don't need to worry as she has taken away my stress. A fully managed service is well worth it with Connells and Mari as my Property Manager.

Hiren · 14 June 2022

★★★★★ 5/5

Google

Really my experience with them is wonderful a very cooperative team especially AliciaI ⭐ say to her thank you very much for your cooperation and your Welcome smile

Ahmed · 15 November 2025

★★★★★ 1/5

Google

Absolutely appalling experience from this estate agent. Worst I have seen by far. I had been "accepted" for a rental studio. All the checks, background checks, and references had went through, and I was told everything was a "success". After weeks of waiting, I was finally told that all I had to do was come in, make the first month payment and then I'll be handed the keys. I turn up only to be told there is no contract, and that they need to contact the landlord. I'm told I Need to wait an hour. Fine, I wait. Astonishingly, I'm then told, right at the end, that "unfortunately the landlord does not want to go ahead with the letting" - due to my probation on my job. Absolutely unbelievable. I tell the person on the phone that this is a joke. I ask them why on earth was this not made clear 2/3 weeks prior?!?! They've absolutely wasted my time and money. For some reason, they've waited till the very last MINUTE to "ask the landlord" when I've been told I'll literally be handed the keys. What a joke. Seriously absurd service. They could have easily told the landlord WEEKS prior about my work. But for some resson they've left it last minute. Only response i got was that theyre "equally as annoyed'. Joke.

Turbo · 20 March 2025

★★★★★ 1/5

Google

Just following on like pretty much most of the negative comments on here, trying to arrange a viewing with Connells is painful. Weeks between responses to emails, difficulty in getting them to call you back when trying to arrange a viewing. I'm uncertain if offers we've made on a property have actually been taken to the vendor. Possibly I'm being a bit harsh but Connells really need to up their game. If I was selling a property with them and a potential buyers wanted a viewing, I'd be furious if my agent didn't make every effort to make this happen.

Gavin · 18 August 2023

★★★★★ 1/5

Google

I called to arrange a viewing for a flat but the agent initially said all slots were booked. After mentioning that I was looking to move in as soon as possible they offered a same-day viewing. However, when I arrived, there were multiple other people scheduled for the same time. The agent never showed up, was not picking up the call when I was waiting for them at the accommodation and provided no follow-up afterwards. I wasted 2.5 hours on my weekend because of their irresponsibility. Avoid this agency if you value your time.

Dmytro · 18 August 2023