Connells Lettings reviews

★★★★★ 5/5

Google

We had the pleasure of working with Haider Rehman as our mortgage advisor, and we honestly couldn’t have asked for a better experience. From the very start, Haider was professional, patient, and incredibly supportive, always taking the time to explain each step clearly and ensuring we fully understood our options. He went above and beyond to help us secure the best possible mortgage rate, keeping us updated at every stage and even revisiting products when the Bank of England rates changed. Communication was always prompt, friendly, and reassuring, which made a complex process feel smooth and stress-free. Haider’s dedication and genuine care for his clients really stand out, and we’re so grateful for all his help and guidance. We would highly recommend him to anyone looking for a mortgage advisor who truly puts their clients first.

R · 16 October 2025

★★★★★ 5/5

Google

Alicia was excellent from the first moment we met. She was professional, friendly and always answered our questions, no matter how complicated they were. We couldn’t decide on an agent for a long time, but something told us Alicia would be the best person to find the house for us. We can’t recommend her enough!

Man · 16 October 2025

★★★★★ 1/5

Google

It is a bogus company. Do NOT use them as your estate agent no matter how much you like the property. As a new immigrant from Hong Kong I tried to find a property in Harrow. Unfortunately I found a 2 bedroom house for sale through Connells. I gave Connells my full confidence, but found that I ended up being cheated. I used the solicitor and surveyor recommended by Connells. 1.The surveyor recommended by the Connells agent is Connells Survey & Valuation Lt. Yes, it's their own company and they charge much more than the market price (£950 for a level 2 survey). After the survey a major defect was found (structural damage, cracks in the main wall). I immediately asked the agent for help and got no response. 2. Muve is the solicitor recommended by Connells. Connells manager asked me to pay the initial payment of £399 to Connells instead of MUVE, without any documentation, and said it would be refunded if the deal was not completed. This is a lie. Due to the error Connells themselves made and the length of time it took to deal with it, I have to withdraw the original offer. When I asked Connells for a refund of £399 they refused, even MUVE agreed a full refund. There are so many lies and unprofessional services. Their survey found a major defect from the property they sold and misled me to pay the solicitors fees. JUST AVOID Connells Harrow.

Xu · 1 December 2024

★★★★★ 5/5

Google

Had to get in contact with Connells regarding post that had gone to one of my previous addresses. Luckily, the wonderful Alicia was able to help me with my issue and went above and beyond to assist me, even as a previous client with them. Thank you Alicia you are a ⭐️

Aaron · 16 October 2025

★★★★★ 1/5

Google

Appalling handling of tenancy deposit, avoid We vacated our property at Masters Court, Harrow on 30 January 2026 in good condition, and over a month later we have still not received our deposit back. The handling of this entire process by Connells has been deeply disappointing. Despite sending multiple emails and attempting to call numerous times, we have received nothing but vague responses saying they are "still liaising with the former landlord." No clear timeline, no transparency, and no accountability. Phone calls have gone unanswered, and no direct contact number has been provided despite requests. The items flagged in the checkout report are standard fair wear and tear under TDS guidelines, minor wall marks, limescale build-up typical of Harrow's hard water, None of these justify withholding our deposit. To make matters worse, wife is 24 weeks pregnant, and the unnecessary financial stress caused by this prolonged delay has had a real impact on her mental health and wellbeing. This is completely unacceptable. We have now raised a formal dispute through the tenancy deposit scheme, which should never have been necessary. We have never experienced such poor deposit handling with any previous letting agency. If you are a prospective tenant, be warned. We would strongly recommend looking elsewhere.

Abhi · 16 March 2026

★★★★★ 5/5

Google

I went into Connells Estate Agents for some help and was greeted in a very polite and welcoming manner. Arusha was incredibly helpful and professional throughout. I highly recommend Connells.

Rashid · 16 February 2026

★★★★★ 1/5

Google

Terrible people, waste of time and seem dodgy. They called me on Tuesday and booked an appointment for me on Friday, i recieve a text confirmation. I asked my dad to take the morning off his work to attend this. Then they give me a miss call on Thursday so I call back and they say the sales department will call me to confirm. Few hours later I get a text saying the viewing has been cancelled and then my dad called from his number and they answered and book us in for Saturday. I recieve a 2 calls on Friday to ask if I am okay with the appointment tomorrow. My dad and I both drove to the property and reached at 12:05 (10 minutes before appointment) then 2 guys reached there at 12:15 they were also booked with the same agent. Another lady followed shortly after, but no estate agent, then i called Connells they said the agent is only 5 minutes away. So we waited and then i called back at 12:28, they were not answering my calls. They wasted our along with other people's Saturday morning /afternoon waited from 12:05 - 12:35, and petrol driving there. I called them from another number at 12:35 and they said oh they agent was at the property at 12:15 but noone was there. When I said that's a lie because 4 of us were standing outside from 12:10 she just cut the phone. Very dodgy because someone who lived across the road asked us "is the lady Patricia back, she was in Poland it's her flat" made us feel that Connells may not have permission to sell this property. 34 Sherwood Road South Harrow

Paul · 11 January 2026

★★★★★ 1/5

Google

We put our property on the market with connells harrow branch for an agreed 4 week period. Rikesh told us if it didn't sell we could walk away and do as we please. Connells sent anyone round just to tot up numbers and didn't seem to know who turned up and who didnt. They didnt sell the property so once the contract had ended we instructed another estate agent One year later a debt company called and said £6000 was owed to Connells.I instructed the property ombudsman to investigate and after a stressful and long period the ombudsman agreed nothing was owed and also awarded compensation. Rikesh and his team are untrustworthy and their inhouse investigation team are aware of time and biased.

Katharine · 14 May 2024

★★★★★ 1/5

Google

Avoid avoid avoid Worse than useless. I Put my house on the market with them They showed it to people that were not looking for that type of property just out for the day. No feed back despite several requests for feedback, failed to utilize key features like the summer house in the garden with electric and insulation they said because its an outbuilding they can't utilize it as a selling point, also not showing up for viewings among lots more other failings. When the contract ended I spoke to Rikesh the agent in charge to confirm the end of contract and relisting elsewhere and was told yes it has ended he will push the button to end the listing and I could do what I like in terms of selling with another estate agents. We relisted elsewhere sold and a year later Connells demanded fees for the sale by way of a debt collection company this went on for approximately a year Connells in house complaints procedure is one sided and a joke it finally concluded with the ombudsmen deciding in my favour also stating Connells actions were inappropriate and I received a small compensation settlement so definitely AVOID THEM

Stephen · 14 May 2024

★★★★★ 5/5

Google

Fantastic experience with Scott and the team, couldn’t have been more helpful and really went the extra mile! Thank you guys, will definitely use you again :)

Molly · 16 February 2026

★★★★★ 5/5

Google

Although I put the property in a difficult time to sell, connells really pushed to get the sale done. Especially the branch manager Scott was really gave us good backing and got it done

Francis · 15 November 2025

★★★★★ 5/5

Google

Nyle was really good to work with. He was always super prompt and responded quickly to messages. He was easy to communicate and was very thoughtful as he showed us around. We were with my elderly Mother, and travelling from abroad to visit some of the properties, and he answered all our questions patiently and was very pleasant to deal with. Would highly recommend.

Isabella · 28 October 2024

★★★★★ 5/5

Google

Scott and the team at Harrow are brilliant, guided me through the process all the way ! Thank you Connells!

George · 16 February 2026

★★★★★ 5/5

Google

We are investors and Nyle has found us a few properties which have recently completed. His service was great from viewing to completion. We would recommend Nyle to anyone else looking to buy or sell. Thank you for a smooth buying process!

Max · 16 July 2025

★★★★★ 1/5

Google

Terrible experience with Connells mortgage broker. I paid them £900 first to start and waiting 6 months and nothing happened after 6months. All the time i was chasing the broker and Lender broaker didn’t respond the emails and calls. I waste my money and 6months time. I advise people to do not wasting your time and money with connells mortgage broakers. They get your money first and give you shit service. I paid £900 and didn’t receive anything from them. Please don’t waste your time and money with them.

Mohammad · 16 October 2025

★★★★★ 5/5

Google

Scott Hillsdon was absolutely brilliant. He went above and beyond to make sure I was able to complete on my first flat. When things got challenging towards the end (due to circumstances beyond our control) he made sure to speak to the right people, chase enquiries and kept me updated on where we were. I am incredibly grateful. Thank you Scott!

Darcy · 28 October 2024

★★★★★ 5/5

Google

Connells were always very responsive throughout the buying process for us. They were happy to arrange viewings and called us before a property had even gone on the market to arrange a viewing. This is now the house that we have under offer. Both Rochelle and Scott were always reachable via phone and email and even called / texted us out of hours to ensure we had the latest information that we needed to complete the offer process. We also received some no obligation help from their in house mortgage advisor which was useful. Thank you!

Samantha · 17 September 2023

★★★★★ 5/5

Google

I had a great experience working with Nyle throughout the process of buying my property. He was professional, responsive, and always went the extra mile to make things run smoothly. Thanks to his help and persistence, the purchase was completed much faster than expected. I really appreciated his clear communication and support at every stage. Highly recommend him to anyone looking to buy or sell a property.

Ravi · 15 November 2025

★★★★★ 5/5

Google

I am renting a property through Connells Estate Agents Harrow and I had an outstanding experience working with them in special with Mirela. From start to finish, she was knowledgeable, responsive and professional. Her communication was top- notch and she always kept me updated throughout entire process. I would highly recommend Mirela for someone who looking to rent a house. Thank you for your hard work!!!

Liuda · 15 December 2023

★★★★★ 5/5

Google

Mr. Kasru Ali was professional, efficient, and very helpful throughout the process. Highly recommended!

Ann · 15 November 2025

★★★★★ 5/5

Google

Thank you Scott Hillsdon for helping us push a file through and finally exchange. It wasn't easy but Scott chased the other solicitors in the chain continuously as they seemed to ignore us, and made sure they all come together to exchange! Thanks again 😀 …

Aimee · 21 October 2024

★★★★★ 5/5

Google

I can't thank O'Connells enough for the professional service I received from beginning to end during my tenancy. Big thanks to Oliver for getting me set up and dealing with any queries I had to Faye sorting everything out and making moving on simple and stress free. Much appreciated guys & all the best!

Alexander · 23 May 2024

★★★★★ 5/5

Google

Thanks to Georgi I found the perfect rental property that met all my needs and exceeded my expectations. I can confidently recommend Georgi to anyone in search of a property agent who truly cares about their clients and goes the extra mile to ensure a successful outcome.Thank you once again

Parth · 25 July 2024

★★★★★ 5/5

Google

Great dealing with Abinaya. She is very quick to respond to queries, and even goes above and beyond to reply out of hours. She definitely provided us reassurance when going through the process, which can be stressful at times. Very professional and was able to cater to our needs. I would definitely recommend to anyone looking for a property.

SM · 15 November 2025