Chancellors Stanmore reviews in Harrow

★★★★★ 5/5

Trustpilot

Georgie from the renewals team was…

Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.

RajKiran · 19 March 2026

★★★★★ 5/5

Google

Callum Shellard was very helpful from the start and a very pleasant person to deal with. Very Happy with the service provided especially considering this is our first experience with letting and we were not familiar with the process.

Maria · 22 February 2025

★★★★★ 5/5

Trustpilot

I appreciate all the help and support provided

I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.

Ernie · 19 December 2025

★★★★★ 5/5

Google

Just wanted to say thank you to Ricky Vazquez for his professionalism, knowledge and help with the sale of our property. We wish him good luck with his future projects.

Greig · 2 June 2025

★★★★★ 5/5

Trustpilot

Ethan was lovely and very helpful.

Laura · 3 September 2026

★★★★★ 5/5

Trustpilot

Ella has been great to deal with

Ella has been great to deal with. Very encouraging & really supportive through negotiations

JBrown · 23 June 2026

★★★★★ 1/5

Google

Shocking customer service and professionalism. We wasted 5 months with Chancellors with no guidence on the market and with no recommendations of pricing. We decided to use Chancellor's based on the employee who came and done the valuation, only to find out a few months later that he had left. No one thought to let us know about this so we did not know who our main point of contact was. Employees were 9/10 late for viewings leaving the viewers outside waiting and chatting to us, employees who did attend did not know anything about the property so when they were asked questions by the viewer they couldn't answer them, they would take viewers to the incorrect floors of the block which is just embarrassing, and just poor communication all round. On one visit, my partner did not even know who was the Chancellor employee and who was the viewer as no one came and introduced themselves. We are now in the position of missing the stamp duty holiday which we feel is mainly down the Chancellor's as other flats in our block have been selling quite frequently with other agents. Please avoid this estate agent at all costs.NegativeResponsiveness, Quality, Professionalism

Kevin · 23 October 2021

★★★★★ 2/5

Google

My home was advertised with Chancellors Stanmore for four months. They were unable to sell. I hoped the process would be much smoother however just a few weeks in there were several careless errors and delays to the ad. They really don’t listen to what you want and they only decided to rectify the ad issues I raised three months later after I gave my termination notice. There’s an extremely high staff turnover and lack of communication. Three members of staff I was working closely with suddenly left around the same time. A new sales manager was appointed and I thought I had a meaningful conversation with him where I expressed my worries, he assured me he will be there to ensure my experience goes smoothly but he also disappeared off the radar although I know he was still working there. Before signing the contract I was told by the Director I’d received feedback within 24 hours of each viewing and weekly catch ups/feedback. This sometimes happened and sometimes did not and I’d often find myself chasing for updates about potential buyers who they claimed were going to place an offer. I was made to feel like a pest but if I had been kept in the loop I would not have had to keep calling and emailing. They were always professional when speaking with me although sometimes they’d slip up with white lies which you just have to let go over your head. The main concern for me was I really felt zero passion from the sales staff about selling my home. Good communication can go a long way and can aid the property selling. I do feel they have a very relaxed approach but sometimes that comes across like they do not care. Some offers were made but at a price that I could not accept, this is where I felt if they had better communication skills they could have possibly achieved a sale. Whilst they did get me weekly viewings, I did question whether there was any filtering process happening as often I would receive viewers who could not afford the property which seemed like a waste of my time and theirs. Also I was always asked the same questions several times by different sales staff just before a viewing (e.g. cost of service charge, years remaining on lease etc) which showed me they were not prepared or did not communicate with each other as they should know this kind of information. The day after my contract finished I instructed a new estate agent who managed to sell my property within ONE DAY of the ad going live!! There is a huge contrast with how my new estate agent communicates with me vs how Chancellors did. I would not recommend them. They need to sort out their staffing issues and improve their communication skills.

Muna · 23 October 2021

★★★★★ 2/5

Trustpilot

House move …

Getting the house on the market and getting a buyer was ok but James in after sales did not make it easy, the whole process went downhill very quickly

Julie · 22 June 2026

★★★★★ 5/5

Google

Have been with Chancellors for some time for my properties and exclusively because when you find a company and team that you can trust and rely on there really is no point to look no further even if there is some pricing temptations! My …

Jules · 16 February 2026

★★★★★ 1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

★★★★★ 5/5

Trustpilot

Evelina is a great Tenancy Manager

Evelina is a great Tenancy Manager, prompt replies and care. Thank you

Mrs · 24 June 2026

★★★★★ 5/5

Trustpilot

We chose the right estate agent

We chose the right estate agent. From the first visit by Cormac to do the valuation, to the selling by Sherko who was warm, enthusiastic, engaging and polite

Shona · 19 June 2026

★★★★★ 5/5

Google

I would like to highlight Callum's (Chancellors Stanmore Lettings team) excellent service and professionalism. All our interactions with Callum were positive, right from the flat viewing to the move-in day. He was very helpful & thorough in … More

Archana · 25 October 2024

★★★★★ 1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

★★★★★ 1/5

Trustpilot

Terrible property managers

This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.

KM · 23 December 2025

★★★★★ 5/5

Google

A huge thank you to Callum from Chancellors Stanmore for his amazing support and patience throughout the renting process. He’s been an exceptional agent every step of the way!

Jeremiah9528 · 10 February 2025

★★★★★ 5/5

Google

I spoke to Denys on the phone, he was so helpful with booking me a house viewing which is now converting into me renting one of the properties with the chancellors. His attention to details and regular updates have made the process easy and fast

Dennis · 25 May 2024

★★★★★ 1/5

Trustpilot

Appalling

Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.

Pablo · 26 May 2026

★★★★★ 5/5

Google

I recently used Chancellors based at Stanmore to let my property and was very impressed with the service I received. Sam Richards and his team were professional, friendly, and kept me informed throughout the process. I would definitely recommend them to anyone looking to let or sell their property.

Annette · 25 February 2024

★★★★★ 5/5

Trustpilot

We were looked after by Jamie woodland…

We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend

Mark · 1 October 2026

★★★★★ 5/5

Trustpilot

I really liked this property

I really liked this property, it made me feel great. The staff were nice and kind to me. And especially Hannah Patterson - Davey! Thank you!

Elena · 22 January 2026

★★★★★ 5/5

Trustpilot

First time buyer

As a single, first time buyer - Callum was incredible when showing me the flat I bought, and helping through the process too. Couldn’t recommend enough!

Lauren · 22 January 2026

★★★★★ 4/5

Trustpilot

Frankie is a great manager.

Following my move, I had the pleasure to be in contact with Frankie, the property manager. Dispite several technical issues I found in the property she was promply available to arrange all the works that needed to be done at the property.

AD · 22 January 2026