5/5
GoogleMark Clayton provided incredible service! If you are going to view a house you should ask for Mark by name. Mark is extremely knowledgeable and is an advocate for the customer. The front desk staff is also superb!
Trusted Agent profile · Harrogate
Linley and Simpson Harrogate reviews
★★★★★
2,738 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,738 reviews on two platforms, including 221 Google reviews rated 4.5.
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Reviews
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
Google1/5
TrustpilotI had a terrible experience with Linley…
I had a terrible experience with Linley and Simpson at the Bingley branch. We let a property out through them and completed a tenant check out for the previous tenant. Although they did find a tenant quickly, the communication was non existent. During the let out process I had absolutely no contact and no updates for 5 weeks. I eventually phoned the office to find out what was going on to discover they had a range of issues which they had not informed me of. At this point I began contacting the office regularly to gain updates and found that both my calls and e mails were regularly ignored. On 2 occasions where I was waiting for money to be paid to me I waited over 2 weeks past the point it should have been paid and on both occasions I had to send several e mails and make phone calls to chase the money they owed me. I found the staff rude and unhelpful. Will not use them again and would not recommend them.
5/5
TrustpilotOn time and helpful with clear answers…
On time and helpful with clear answers to my questions…
Agent replied · 22 October 2024
Thank you for your feedback! We're pleased to hear that our team was punctual and provided clear answers to your questions. If you need any further assistance, don’t hesitate to reach out!
5/5
TrustpilotSupportive and prompt in responding to…
Supportive and prompt in responding to the needs of their tenants.Emmanuel
Agent replied · 22 October 2024
Hi Emmanuel, it is great to hear your feedback, thank you. We look forward to continuing this service with you.
1/5
TrustpilotHorrible experience, Huddersfield staff being racist
My husband tried to book an appointment for viewing, they asked so many questions (even personal questions, for example why does he need 3 bedrooms, when he told them it’s because the family visits him very often, they asked back if the family coming to live with him, they have to do the application form too??!! Excuse me but what? They are coming for visit ...and why does he need 3 bedrooms and garden? They have other properties with 2 bedroom...and other stuff) she kept holding the phone on him, took all his details.(it took 15 minutes!!) The agent last question was when my husband got really angry, “ARE YOU BRITISH CITIZEN?” ... we didn’t even understand this, why is she asking it when he has a Greece accent! (She could heart it in the first questions/answers) and why is it so important, as there’s nothing rules or laws for agencies to only give the property to British citizens. She said we must be British citizens to take the house!! She was very disrespectful, we never felt so offended in the UK before. We are both in shock, this is pure discrimination and racism. Worst agent ever. Not recommend.
5/5
TrustpilotPleasant reception informative guide
Pleasant reception informative guide. Smarty dressed smartly presented.Polite and courteous.
Agent replied · 22 October 2024
Thank you for your kind words! We're glad to hear that you had a pleasant experience with our reception and guide. It's great to know they made a positive impression with their professionalism and courtesy. If you need any further assistance, don’t hesitate to reach out!
5/5
TrustpilotSpencer Williamson
Spencer Williamson provided a first rate service. He was friendly and efficient throughout.
Agent replied · 22 November 2024
Hi Paul,Thanks for taking the time to send some feedback. It's always great to receive positive comments from viewers who are landlords themselves as you know what you're looking out for in terms of customer service in this sector.Unfortunately, I didn't solve the puzzle for you this time but glad I helped guide you in the right direction to find a new property for your daughter.Thanks,Spencer Williamson
5/5
TrustpilotPrompt advice
Helpful and timely response and advice from Corey, with email follow up
Agent replied · 22 October 2024
Thank you Pieter, we appreciate you taking the time to review the service and we are glad Corey was helpful.
5/5
TrustpilotThe best experience
The best experience. Such lovely and helpful people. Emilia has helped me throughout everything.
Agent replied · 22 November 2024
Hi Charlotte, thank you for taking the time to leave me such a kind review. All the best with your upcoming move!, Emilia
5/5
TrustpilotGreat experience !
I had a fantastic experience with your agency recently! The team was professional, friendly, and went above and beyond to ensure everything went smoothly. Thank you for your excellent service. I’ll definitely recommend you to others!
5/5
TrustpilotA great example of modern day…
A great example of modern day advancements Estate Agency. The staff are so polite and engaging with both landlords and tenants. As a tenant, I cannot say enough how wonderful it is to deal with people who exemplify great management and customer service. It’s a pleasure to call the office and be treated with such respect and courtesy. They represent my landlord well and as a company who hold such a large part of the rental market, it’s great to see them leading the way forward with such professionalism. They are setting the bar of the future and I highly recommend them to every discerning private tenant, who is seeking a professional property management Estate Agency that offers an outstanding and excellent rental experience.
5/5
TrustpilotNicola
Nicola, was friendly, fast and efficient.A pleasure to deal with
Agent replied · 15 June 2024
Thanks for the review Nigel. We’re looking forward to getting you property advertised and let!Simon and the Holmfirth team.
5/5
TrustpilotSam Priestly who we met with was really…
Sam Priestly who we met with was really lovely and so helpful. Great asset for the team!
Agent replied · 15 June 2024
It was great to meet you at the property, Thank you for taking the time to leave a review. Its really appreciated!
5/5
TrustpilotHighly professional
Very professional and friendly team, kudos to Harry Russell who was amazing with us and answered all our questions without hesitation.
Agent replied · 15 June 2024
Sri, it was a pleasure working with you, and I’m glad we could find you somewhere you love! All the best, Harry.
5/5
TrustpilotExcellent Agent
Excellent Agent, I've been renting with them for couple of years and the communication, maintenance booking, everything was smooth. Maintenance issues sorted very quickly. I would rent with them again.
Agent replied · 15 June 2024
Thank you for your lovely feedback and review!
5/5
TrustpilotQuick response and resolution
I got a response and resolution to my query within about 10 mins of submitting it.
Agent replied · 15 June 2024
Thank you for your review Martin!
5/5
TrustpilotCarrie showed us around she was really…
Carrie showed us around she was really polite and happy to answer all questions. Thank you
Agent replied · 15 June 2024
Thank you Habibha for your lovely review. It was lovely to meet you!
5/5
TrustpilotLinley & Simpson have been a fantastic…
Linley & Simpson have been a fantastic letting agent and have made the whole process really easy. I would highly recommend.
Agent replied · 15 June 2024
Thank you for taking the time to leave us such great feedback!
5/5
TrustpilotIt was a great viewing arranged and…
It was a great viewing arranged and very specific and technical.
Agent replied · 22 October 2024
Thank you for your feedback!
5/5
TrustpilotAll team so helpful every step of the…
All team so helpful every step of the way. Made it simple and easy
Agent replied · 22 November 2024
Thank you for your feedback! We're thrilled to hear that our team was helpful and made the process simple and easy for you. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to assisting you again in the future!
5/5
TrustpilotThank you Sebastian
I am impressed by the efficiency of Sebastian has provided which allows us to progress the application super fast.
Agent replied · 15 June 2024
Hi Shao! I am please you had a smooth experience, thank you also for your quick responses. All the best! - Sebastian
5/5
TrustpilotExcellent Service
Brilliant service from Ellie - helped set me up with my application with quick and helpful responses.
Agent replied · 15 June 2024
Dear Yaaseen, I appreciate the kind words. It was lovely to meet you for our viewing, and I look forward to seeing you on key collection day! - Ellie
5/5
TrustpilotAgent be on time always and behave very…
Agent be on time always and behave very professionally.
Agent replied · 22 October 2024
Thank you for your feedback! We're glad to hear that the agent has been punctual and professional. If there's anything else we can assist you with, feel free to reach out!
5/5
Trustpilotsatisfied with service
Spencer put in the effort to explain any and get over any complications efficiently.
Agent replied · 15 June 2024
Hi ErikThanks for taking the time to leave the positive feedback. There were a few moving parts to the application but I'm glad I was able to navigate the issues and help you find your new home in the city.Good luck with the moveThanksSpencer
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Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
