Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWhere to begin...
Where to begin...I'm currently looking for a rental property in hedon, can move ASAP, have everything ready an waiting, i rang to enquire about a property they have advertised, the woman on the phone snubbed me said will get back intouch and was still waiting when I had to call back and I'm still wait now to hear back and all because I have a service dog, they are been difficult. When legally that can not refuse a tenant due to having a service animal, i work full time, an im appalled at the discrimination shown by Estate agents these days in regards to service animals.
Laura · 23 August 2021
★★★★★ 1/5
TrustpilotThey literally couldn't care less
Rented a flat through Linley and Simpson for 2 years, couldn't be more disappointed with the service. Our fridge broke, they brought the new one and didn't take the old one away for weeks, by that point we were in lockdown. We had the old fridge stuck in our kitchen for about 4 months, it took up literally half of the room and was going mouldy. They then tried to put up our rent for the next year (lol). The tenancy is over now, we paid £250 for a deep clean of the flat. We had to chase for 3 weeks to try and get any communication about getting our deposit back. Obviously they are still trying to withhold some of the deposit. Including £10 to rehang a curtain, so greedy and ridiculous. Going to have to go through the deposit scheme to try get it back.
Rachael · 23 August 2021
★★★★★ 5/5
TrustpilotSpencer helped a lot to get the…
Spencer helped a lot to get the apartment which i was desperate for
Atharva · 12 August 2024
Agent replied · 22 October 2024
Hi Atharva,Thanks for taking time to leave the feedback and I'm really glad we managed to secure the right property for you.Good luck with the move and the new apartment.ThanksSpencer
★★★★★ 5/5
TrustpilotQuick response
They did a quick response after my request yesterday and informed me any update immediately.
Karki · 8 July 2024
Agent replied · 22 November 2024
Thank you for your feedback! We're pleased to hear that we were quick to respond to your request and kept you updated promptly. Timely communication is important to us, and we're glad we could meet your expectations in this regard.
★★★★★ 5/5
TrustpilotAwesome interactive time
Hi,Ebony Robinson review section went well today, thank you for keeping to time and maintaining a positive attitude.
Wuraola · 15 May 2024
Agent replied · 15 June 2024
Thank you for taking the time to leave me a review, I’m pleased you are happy with the service provided. I am here if you need anything going forward. Best wishes, Ebony
★★★★★ 1/5
TrustpilotSame old story - deposit withheld
I had a perfectly good experience with Linley & Simpson before and during my tenancy. I thought that they were a reputable agency and would behave with integrity. How wrong I was.At the end of my tenancy I spent an exhausting day cleaning the apartment until it was almost as close to perfection as it is possible to get. A couple of days after checkout I was informed that L&S were not satisfied with some of the chrome and glass and so would be ordering a deep clean of the entire apartment.I said that I would be glad to consider paying for any specific defects identified, but I would not pay for deep cleaning of the entire apartment, which I had already deep cleaned myself. I asked L&S to inform me before instructing cleaners how much they intended to attempt to recharge me with. They did not do this. When I later chased them they informed me that they were withholding £260 from my deposit, this being the cost of cleaning the entire apartment.I had to submit a claim via the deposit protection scheme and ended up being awarded £120 of the £260. I considered making a claim in the small claims court for the remaining £140, but decided it was not worth the hassle.L&S also failed to return a few days of rent owed to me at the end of the rental. I had to chase repeatedly, eventually receiving the refund about 2 months after I had handed the property back. I am sick of landlords and agents behaving as if it is normal to withhold a portion of tenants' deposits for routine cleaning. Hotels don't charge their customers for routine cleaning at the end of their stay. Holiday lets don't usually charge for routine cleaning either. So why do letting agents think that they are entitled to charge long-term tenants for routine cleaning?It is long past time that this cynical behaviour be brought to an end.I had expected better from Linley & Simpson, but it seems I was naive. From reading other Trustpilot reviews it appears that L&S are very popular with landlords - I wonder why?My advice about Linley & Simpson to other potential tenants: avoid them - or be ready to lose your deposit through no fault of your own.
Richard · 15 August 2021
★★★★★ 5/5
TrustpilotThe agent is very friendly,very opened…
The agent is very friendly,very opened and explained everything a client need to know. The apartment is well kept, clean and comfortable.
Karen · 23 February 2024
Agent replied · 15 June 2024
Thank you for your positive review and feedback!
★★★★★ 5/5
TrustpilotFantastic Service.
Really supportive staff, who were always available to answer questions in an informative and friendly manner.
Harry · 18 June 2024
Agent replied · 22 November 2024
Thank you for your kind words! We're thrilled to hear that our staff was supportive, informative, and friendly. Providing excellent customer service is our priority, and it's great to know we were always available to answer your questions. We appreciate your feedback and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotWilling to go out of their way to help
They are honest, clear and efficient. They willing to go out of their way to help and provide with alternative creative solutions.
Margarita · 21 February 2024
Agent replied · 15 June 2024
Thank you for your review!
★★★★★ 5/5
TrustpilotStacey
Stacey Hardy has always given us excellent service, she is always pleasant and efficient.
Sue · 22 July 2024
Agent replied · 22 November 2024
Thank you for your positive feedback. This is greatly appreciated!
★★★★★ 5/5
TrustpilotSpencer from Linley and Simpson was…
Spencer from Linley and Simpson was really helpful. He understood my needs and patiently showed me around !
Ishan · 9 May 2024
Agent replied · 15 June 2024
Thanks so much for taking time to leave me a positive review. I know you have a lot going on after a recent relocation to the city, so I am glad I have been able to remove the stress of finding a comfortable place to stay.Good luck with the move and everything else.ThanksSpencer
★★★★★ 5/5
TrustpilotIt was very clear and kind experience…
It was very clear and kind experience for me with Aiden Hamilton.
Ersel · 24 August 2024
Agent replied · 22 October 2024
Thank you for your kind words, hopefully things work out.
★★★★★ 5/5
TrustpilotVery good experience with Zak Jilaani
Very good experience with Zak Jilaani, he show me two properties, and he answered all my questions profesionaly
Bow · 9 May 2024
Agent replied · 15 June 2024
Wonderful that you were happy with Zak and he showed you a couple of options for renting!
★★★★★ 5/5
TrustpilotReally helpful and professional
Really helpful and professional - the team were great at guiding us through the rental agreement process. They have helped us with adhoc questions since moving in. Would highly recommend Linley and Simpson.
Customer · 18 May 2023
Agent replied · 15 June 2024
Thank you for such a positive review!
★★★★★ 5/5
TrustpilotFast easy process with Lisa
Fast easy process with Lisa Thank you for your help and efficiency! Very clear and I understood every step.
Chelsea · 18 April 2024
Agent replied · 15 June 2024
Thank you for leaving me a five star review, I’m glad I could help!
★★★★★ 5/5
TrustpilotGreat company
Great company, very helpful in getting my flat on the market etc. Thank you!
Tara · 19 July 2024
Agent replied · 22 November 2024
Thanks for your review!
★★★★★ 3/5
TrustpilotI'm still waiting for an update re the…
I'm still waiting for an update re the outside area being cleaned. I'm not putting any netting up until that is done. I'm now about 4 weeks in trying to get this resolved
Matt · 17 May 2023
Agent replied · 15 June 2024
We are sorry for any delay, however, this has now been completed and all works carried out.
★★★★★ 5/5
TrustpilotHad a great conversation with Kirk and…
Had a great conversation with Kirk and helped me in finding a better deal.
Arun · 18 July 2024
Agent replied · 22 November 2024
Thank you for your review! We're thrilled to hear that Kirk was able to assist you in finding a better deal and that you had a great conversation. Customer satisfaction is our top priority, and it's always wonderful to receive feedback that our team is meeting your needs. If there's anything else we can help you with, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotAssistance with electricity
I experienced a circuit tripping in my house which over the weekend but was promptly assisted with services .
Krishna · 16 April 2024
Agent replied · 15 June 2024
Thank you for your review. We were pleased to be able to help and arrange for the electricity supply to be restored quickly over the weekend!
★★★★★ 5/5
TrustpilotVery thorough and professional in all…
Very thorough and professional in all aspects of the work carried out to ensure a smooth move took place.
Reece · 16 April 2024
Agent replied · 15 June 2024
Thank you for your kind review Reece. We hope you are settling in nicely at your new home!
★★★★★ 5/5
TrustpilotHamaad response was swift and was…
Hamaad response was swift and was helpful in booking in property viewings Satisfactory %100
Christopher · 17 July 2024
Agent replied · 22 November 2024
Thank you Christopher for your kind words I’m glad I was able to help and I look forward to seeing you on your move in day!
★★★★★ 4/5
TrustpilotI was able to get a home after a long…
I was able to get a home after a long search
Mildred · 6 September 2024
Agent replied · 22 October 2024
Congratulations on finding a home! We’re thrilled to hear that your search has finally paid off. If you need any further assistance or have questions as you settle in, feel free to reach out. Enjoy your new place!
★★★★★ 5/5
TrustpilotThis is so far the best agent I have met, she is amazing!
This is so far the best agent I have met. She is amazing!
Tanze · 3 August 2024
Agent replied · 22 October 2024
Thank you for the fantastic feedback! We're thrilled to hear that you've had such a positive experience. If there’s anything else we can do for you, just let us know, we’re here to help!
★★★★★ 5/5
TrustpilotThanks !!
Kirk looked for a property that suited me to the end. I thank him
Kevin · 17 July 2024
Agent replied · 22 November 2024
This is just what we are here for, matching people and property!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
