Trusted Agent profile · Harrogate
★★★★★
2,741 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,741 reviews on two platforms, including 221 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly, polite and helpful
Brad G at Linley & Simpson was friendly, polite and helpful. A great start to the rental process.
Thanks for the review Adrian, I’m happy I was able to get you viewing with us, and good luck with the search.
3/5
TrustpilotBeing kept informed
Not kept up to date regarding communications between solicitors. Staff not very friendly.
4/5
TrustpilotThe person was friendly and…
The person was friendly and well-spoken. Every question we had was answered appropriately, we felt comfortable overall.
Thanks for your review, its very much appreciated!
5/5
TrustpilotI had a flat viewing with Aidan
I had a flat viewing with Aidan, he was very professional and answered all my questions.
Thank you for taking the time to leave a review, I’m glad I was able to help - Aiden
5/5
TrustpilotCommitment
What stood out was spencer’s commitment to ensuring that i was satisfied with every aspect of the process.
Hi Toby,I appreciate the positive feedback. I know the search was on very limited time but I was determined we would find you a nice place for you and your family to move to.ThanksSpencer
5/5
GoogleI was so happy with Linley and Simpson. I viewed a flat with Mark and he was so cheerful and really helped me a lot Highly recommend the company and Mark thanks a lot
Thank you for reaching out and leaving us this positive review!
5/5
TrustpilotGreat service!
They provided a great service for me when selling my house. The selling team were very friendly and helpful to me. I will recommend Linley & Simpson to my friends and family.
Thank you for such a positive review, thanks for the recommendation!
5/5
TrustpilotEllie showed me round and was very…
Ellie showed me round and was very friendly and helpful. I have now secured a lovely apartment 😊
Many thanks for your review Amy, hope the move goes smoothly!
5/5
TrustpilotFriendly and helpful advice
Spoken to Brad, very friendly and helpful advice, good communication. Good explanation and questions answered, thank you.
Thanks for your review Nicole, I'm glad I could help!
5/5
TrustpilotSally Bird inspection
Sally Bird. Extremely polite and professional on property inspection, thorough but not obtrusive. No complaints at all.
Thank you for taking the time to leave a review!
5/5
TrustpilotViewing a Property
We viewed a property which was hosted by Aidan Hamilton.Aidan gave exemplary customer service, very polite, professional and friendly.A credit to Linley & Simpson
I’m glad I could be of service to you, it was lovely talking to you and Deborah, Aiden
5/5
TrustpilotGreat viewing
Great viewing, well delivered by Sam. Tackled all the questions and did an excellent job showing us round the property.
It was great to meet you at the property, thank you for leaving a review and all the best with your property search.
1/5
TrustpilotDeceitful
My partner had signed for a house 2 months ago, signed all the papers and guarantor, fees etc. Was told 3 different move-in dates for them to be cancelled, on the day due to branch “miscommunication” and issues within the office. This resulted to him sleeping in his van for months, to which they knew, and did not pull themselves together as a team to sort out the logistics of the contract. After constant nattering between the Leeds and York office, they actually scared off the landlord. Who apparently has been “put off” by Linley and Simpson (York). Called into a meeting today and told he no longer wants to rent and is going to sell privately. And they could have a different property set up for a weeks time. After 2 months of waiting and keeping nearly £3000 deposit, I can say I am truly dissatisfied with their agency. I myself, believe I could’ve done a quicker and better job. 0/5 stars. The only thing can be grateful for is that they were apologetic and are going to compensate. An utter mess.
5/5
TrustpilotWas very helpful as I was provided with…
Was very helpful as I was provided with more options and also arranged a viewing
Thank you for your lovely feedback!
5/5
TrustpilotHouse viewing
Shown around property by Gabby who was very professional and a pleasure to deal with.
Thank you for your kind words, I am glad to hear you purchased the property!
5/5
TrustpilotCarrie
Carrie, was amazing showing me around the flat , so helpful in responding to all questions
Thank you for your message! It's great to hear that Sally Bird conducted the house inspection professionally and was personable during her visit. We're pleased to know that everything was in order with maintaining the property. We appreciate her suggestions regarding the rear fence and the exterior gas monitor cover, and we'll look into these issues promptly. Your positive feedback about Sally is valued, and we look forward to continuing to provide excellent service. Please don't hesitate to reach out if you have any further questions or concerns.
5/5
TrustpilotCharlotte and her colleagues have been…
Charlotte and her colleagues have been highly responsive and professional throughout.
Thank you for taking the time to leave me a review. We are always happy to help!
5/5
TrustpilotGreat Service
Had a great experience with Linley & Simpson, any queries always resolved quickly and very responsive. Particular shout to Steve!
Thanks for your feedback Rachel, always appreciated, good luck in the future.
1/5
TrustpilotAVOID AT ALL COSTS
Zero service, zero care for customers, zero communication, zero interest in problem solving even if their client comes up with a proposition. I don’t understand how can someone operate a business this way. This company deserves to go bankrupt. You pay them and expect to get something back? No, you pay them and get screwed. I’d rather live on the street than sign a contract with them again.
1/5
TrustpilotLinley & Simpson ( York )
I have been renting with the York branch for a couple of years and have been stuck with them over the pandemic. I have been renting for years with many agencies but these are the absolute worst Ive never lived anywhere that has felt less like a home where they have flouted many their own tenancy rules cared very little for the state of the property and allowed the landlord to act more like an over bearing parent !!Absolute nightmare avoid renting through them at all costs !!!
5/5
TrustpilotFriendly and welcoming agent (Ellie)…
Friendly and welcoming agent (Ellie) with good knowledge of apartment and answered questions honestly
Thank you for your kind words and your review it is very much appreciated, it was a pleasure to show you around!
5/5
TrustpilotJade and Luke have made the process of…
Jade and Luke have made the process of finding a property to rent straightforward.
It’s been great getting you through the move-in process so far Matt and we both wish all the best with your move. Please reach out if you have any further questions.
1/5
TrustpilotHorrendous experience with Linley & Simpson…
Conversations with Linley and Simpson feels like speaking to the wall.Historically, every issue that we have reported with Linley & Simpson takes months to even get a response from the agency. They do not have any sense of accountability or responsibility. The only thing they care about is the rent being paid.I have rented with multiple agencies in the past and have had a very pleasant and seamless interaction with them. With Linley and Simpsons it feels like you are interacting with a kid who with a short attention span. So, it becomes your job to keep reminding them about the issues that are to be fixed.Horrendous experience with Linley & Simpson, not just once but multiple occasion.These guys still need to learn professional maturity, improve their processes and enhance communiation.
5/5
TrustpilotGreat staff in the letting office
Great communication between me and the lady that was marketing the apartment for re letting
Thank you for your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
