Linley and Simpson Harrogate reviews

★★★★★ 5/5

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A Christmas exchange!

‘Do you think we can exchange before Christmas?’

Beth · 23 December 2025

★★★★★ 1/5

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Avoid like the plague,Rude,ignorant & unhelpful!!!

We were with RPMS for 5 years until Linley & Simpson took over the property RPMS were fantastic.L&S are absolutely useless they don't reply to emails or apologise for sending unqualified workmen round who leave a mess & then have to come back as they have "bodged" the job.They are fully aware one of the tenants is vunerable & assured the tennant the correct PPE will be worn then all but one workman wore a face mask! The gas check was done this month I was assured by L&S & Ignite he would wear a mask but he didn't they also tried to blackmail me with a rent increase as I wanted to postpone the gas check while the covid levels were high & I had already arranged the gas check 3 weeks previous ! The house hasn't been updated since 1995 we have 3 kitchen cupboards which have black mould behind them & are rotten with screws holding the shelves up & sticking out of the sides of the cupboards! The windows don't fit properly & have gaps in so when windy the curtains blow about.I have been waiting for 7 years for window keys as it affects my insurance not having them..the excuse I get is " we don't have any as the windows are so old".We were left with no cooker for a month in October 2021 & the fridge freezer broke last year & I lost over £100 worth of food,I offered to buy my own replacements & take them with me when I move but wasn't allowed so they mended the old one after 3 days (I live in a village without a shop) & have shopping delivered once a week).They tried to charge me £50 to take my partner off the contract??? I don't have one! It transpired they don't have the contract I signed with RPMS & wanted my copy?? Georigina said she would take his name off my contract with them??I haven't signed a contract with them so assume they have made one up! (When they took over from RPMS I didnt get a welcome pack or email saying they were taking over..I was still paying my rent to RPMS for 3 months unwittingly)!They wanted to know how much deposit they are holding of mine..luckily I have the receipt from RPMS.We have recently had the guttering replaced by a bodger called Peter via Linley & Simpson ..the upstairs windows then didnt open at all! He used my electricity for 12 hours & had his wife sat in his van for all those hours he didn't have a lunch break & had to come back & re do the job which involved phoning a friend from up the ladders for advice! He then tried shaving some of the facia off for 5 hours which still didn't allow the windows to open & then cut half the beams supporting the roof off to move the facia boards up..none of the houses in the area have facia boards for this reason,.? The mess is still in the front garden along with a broken saw blade etc.He also broke the front fence in half when he dropped a metal drain pipe on it & put my TV ariel leads that I paid for round my neighbours broken drain pipe?? He replaced one of the stair bannisters with 1"screws & sawed into the wall several times when taking the old one off,the filler looks like it been done by a blind person.& the bannisters are so long the front door doesn't open fully?? He swept his van out & hid the sweepings under my blue bin?he was contracted to put a new cabinet outside round the electric box as it failed the electric test because it was open to the elements..instead of replacing the cabinet he put one door with hinges on one side & propped the remaining sliding door on the ledge (meter is over 6' high) so when bolt was undone the sliding side fell on you! He then had to come back & ask me how to do it??? If you email Sandra or Emma or Amanda you don't get a reply or an apology .A phone call with Amanda resulted in her calling me a liar when I have all the proof & offered for her to come & have a look which she declined?? The house has a big crack all down one side & down to a window which let's in water with heavy rain I mentioned it at my last house inspection & the woman said "oh its just wet paint"?? I have lived here 7 years & I am pretty confident paint would of dried in 7 years.I am not allowed to re fresh the paint in the same magnolia colour without asking permission.My horrible neighbour(I had no help regarding the nuisance neighbour) took the landlords fence down & put a small one up that my dog could easily jump over & then on to a busy road..I asked to double check it was the landlords fence & still haven't got a reply but he did replace the fence 6 months later.The house has had a leak from the bathroom to the kitchen for 15 years (my friend lived here for 8 years before me) for 2 years we had to put a bowl on the kitchen floor when we had a shower as it poured through the lights onto the kitchen floor we are now left with a big hole in the ceiling. The leak was fixed after 6 years but has since started leaking again.I have given up with them now & will be moving asap.Dont rent from these people they only care about the money not the state of the house or living condition Rude & ignorant

Mishnix · 29 March 2022

★★★★★ 5/5

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Having followed the instructions given

Having followed the instructions given, It worked effectively. Thank you for the help.Raphael,

Areola · 14 October 2024

★★★★★ 5/5

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Very friendly and efficient

Very friendly and efficient. (Ellie for multiple viewings and Chelsea for sorting out the tenancy)

Ryan · 10 September 2024

★★★★★ 5/5

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Sally Bird what a very pleasant lady…

Sally Bird what a very pleasant lady she made me feel so at ease. Made my appointment so friendly and easy.

MRS · 28 May 2024

★★★★★ 5/5

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Had a lovely viewing by Megan who was…

Had a lovely viewing by Megan who was very kind and had great responses and answers to my questions

Leah · 3 July 2024

★★★★★ 5/5

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Abi at Linley & Simpson was very professional and hands on.

Abi at Linley & Simpson was very professional, reassuring and hands on. A joy to work with really. I find selling/buying real estate in England so (unnecessarily) complicated and burdensome with last minute requests to send hard copies of signed documents etc. In this day and age it is an archaic and outdated system. Anyway, having a good estate agent was essential. I was not impressed by the solicitors. EvS, The Hague, The Netherlands.

Elies · 3 December 2022

★★★★★ 5/5

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Exceptional Service from Sally Bird!

Exceptional Service from Sally Bird!Sally Bird from Linley & Simpson provided outstanding service throughout. Highly recommend!

Ehsan · 23 August 2024

★★★★★ 3/5

Trustpilot

Overall good but can be difficult when dealing with maintenance work

Been renting with them for about 3 years. The team is overall well organized and responds to our queries promptly. We didn't have issue as we always pay on time and didn't cause trouble. But the process for maintenance activities can be improved. Had a technician come over for some overall checks (from a third party) and everything went downhill from there: some pieces supposedly needed replacement and in the process we were left without hot water in the shower and a leaky washing machine. That initial technician was watching videos and talking on the phone while 'working'. When we reported the issues, another engineer came in, fixed one part of the issue, then it was leaking from someplace else. I then call back in 10 mins, and they say you have to raise another case (even though that's the 3rd call of the day and they know what's up). Also, they took my husband calling more seriously than me, which was disgraceful. I overheard the engineer talking on the phone with someone from the office mocking the lady he was speaking to and joking that some other customer 'can wait until tomorrow'. Very ugly, considering the high rent costs and all the rules. Even though this was a third party, I believe letting agents should be careful who they choose and how they design the process.

Dorina · 15 March 2022

★★★★★ 5/5

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Great customer service. Highly recommend.

So pleased with the service provided by staff at Linley & Simpson Wakefield. From contacting about viewings and help with application to let. Every correspondence whether via email or telephone they helped with every query little or small. All the staff are helpful and friendly and made the whole moving experience that little bit stress free.

Beau · 5 August 2020

★★★★★ 5/5

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Excellent service

The whole team was always friendly and supportive, and ready to help if any problems arose. An excellent service.

Peter · 2 July 2024

★★★★★ 5/5

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Great Experience!

Went to view a flat with Courtney today, she was absolutely fab! So so lovely and welcoming. Most comfortable I’ve ever felt at a flat viewing!

Sarah · 16 February 2024

★★★★★ 5/5

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Excellent customer service from Matt…

Excellent customer service from Matt Kendrick. took the initiative to get my apartment back in good condition on a tight deadline. Greatly appreciated

Mrwill · 17 April 2024

★★★★★ 1/5

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FRAUD COMPANY

Don’t ever go into anything with these.When we moved in (renting), nothing in the property was working - spotlights broken, floor moisture, carpet bugs, broken furniture, lamps not working, mouldy shower. Asked for maintenance, got a reply saying they don’t do maintenance.Now that we moved out, these clowns are trying to make us pay for all this saying we caused it - without a proof. Don’t sign a deal with the devil - it will chase you for eternity, they will try every possible way to get extra money out of you (my last bill 3 weeks after moving out was a £120 to deepclean a clean carpet, or charging me for new pieces of furniture that were broken already when I moved in).Go with someone more professional with trained staff to some standard.

Ladislav · 11 March 2022

★★★★★ 4/5

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Mauri etc Beverley Linley & Simpson gr8

Mairi and all at Linley & Simpson Beverley England U.K all very helpful friendly efficient esp mairi

M · 4 August 2024

★★★★★ 5/5

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Absolute delightful experience

If I can award more stars, it would be 10/10 for Tom and Jennifer. I applaud Linley & Simpson for having such outstanding employees in your Company. Through their unwavering high standard and dedication, and sticking to the strict guidelines, potential problematic tenancy was averted. Waiting out for a good tenant is worth the wait.

Lim · 27 October 2020

★★★★★ 5/5

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Great service

Friendly and informative. Treated with respect and was well informed on all aspects of the property.

James · 19 August 2024

★★★★★ 5/5

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Inspection by Carl

Inspection carried out by Carl. Very friendly and polite and visit carried out promptly and quickly.

Daniel · 18 August 2024

★★★★★ 5/5

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Flat viewing with Samual Priestley

Met with Samual Priestley today for a flat viewing. Very welcoming, friendly and answered all the questions I had. Great experience

Stacey · 21 May 2024

★★★★★ 5/5

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Professional Viewing Service

Megan, the agent we worked with, was knowledgeable and responsive, effectively addressing our inquiries and providing valuable assistance throughout the process.

Huw · 20 May 2024

★★★★★ 1/5

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Me and my partner rented our first…

Me and my partner rented our first house through this company for almost a year. They were a nightmare to begin with, we dealt with the branch in Bingley. They contacted us to say that the landlord needed his house back as he was moving his nephew in who lived down south. They gave us 3 months notice, but then told us that we had to give them 2 months notice before we move out. We was struggling to find another house to rent as no one else wanted to wait 2 months for us to move in. We was told by the manager of another company that that is absolute nonsense and the notice should never be 2 months and we will miss out on a lot of houses because of this. When we rang linley and simpson they said they will 'ask the landlord if he's ok with a month' which has nothing to do with the landlord as everything is written up in a contract and it is up to the agency. They then agreed for us to give them a months notice. Once we had moved out they wouldn't give us the bond back as the 'hob was overused and scratched. The hob was brand new when we moved in and we only lived there for 9 months so there. They was also constantly rude on the phone and really difficult to deal with.

Inga · 24 February 2022

★★★★★ 5/5

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i am really happy with all services of…

i am really happy with all services of Linley & simpson,Rachel urry is doing a great job really appreciating her effort.

RAHUL · 20 May 2024

★★★★★ 5/5

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Great!

We have been renting through Linley for around a year now and have found Emily to be super attentive and responsive with queries or needs! Thanks!

Taryn · 6 February 2024

★★★★★ 5/5

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As a landlord based outside of Leeds I…

As a landlord based outside of Leeds I rely on L&S to manage everything. I trust them to make logical and quick decisions, provide me with sensible options, connect me to reliable tradespeople, and source and screen tenants. Would recommend.

Angela · 16 December 2024