Trusted Agent profile · Harrogate
★★★★★
2,745 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotVery friendly
Very friendlySam Priestley showed me and a friend around two different properties. He was friendly and answered all our questions. We left each property feeling informed.
Thank you, It was great to meet you and you friend at both properties.
5/5
TrustpilotNatasha Taylor
Natasha Taylor , thank you for everything . You’re a gem. Keep up the good work!! :)
Thank you for your kind words, wishing you all the happiness in your new home!
5/5
TrustpilotSo kind person who is helping my…
So kind person who is helping my application process a lot.Her name is Lisa.Excellent job.Thank you very much!!
Thank you very much Hong for taking the time to leave me a lovely review, I wish you lots of happiness in your new home!
1/5
TrustpilotDo not rent.
Moved into a flat in sherburn after it had been "refurbished". New cupboards had been put in which apparently constitutes rent going from £575 to £775. I could only stay 3 months in the flat due to mould and such growing in the shower grouting and vents and electrics being completely broken behind walls creating a fire hazard. When I moved out they told me they'd be taking £175 out for "cleaning" and even more for repairs on the wall (with the mould). I asked what constituted the cleaning amount and they said it's because I didn't leave it in an acceptable state, specifically my parking space (an open space, no roof, where I kept a small motorbike). I really wouldn't recommend this company. Choose anyone else but this unless you want to be hundreds of pounds out of pocket.
1/5
TrustpilotHorrendous experience at the Headingley…
Horrendous experience at the Headingley office.Rented a property and when the landlord removed the property from their care and went on their own this moronic company contacted all the utility companies to close our accounts, we lost our water, gas, electricity and council tax accounts as they emailed them all to say the property was empty even though the landlord had just changed the rental agency.They are completely clueless dimwits without two brain cells to divide between themselves and have caused us major hassle for no reason other than them being the most useless rental company I have ever had the misfortune of coming across.AVOID AT ALL COST
5/5
TrustpilotJodie and all the staff were very…
Jodie and all the staff were very helpful and the house sale actually went through within 4 weeks.Great service
Thank you so much for the lovely review Pete, it was a pleasure to assist with the sale of your property and if we can be of assistance in the future please do contact us. All the best, the sales team at Pudsey
5/5
TrustpilotElla Burnham provided an efficient…
Ella Burnham provided an efficient service which was much appreciated.The absolute and prompt attention to detail with immediate investigations being made facilitated entry on the proposed date.
Thank you for your feedback. I know moving can be stressful so I am very pleased I was able to assist!, Ella
5/5
TrustpilotBen Linley and Simpson
Ben showed me around a lovely property in silsden, he was very kind, friendly and helpful.Very pleased with the service.
Thank you, Jennifer! If you do have any further questions please let me know!
5/5
TrustpilotI was shown a property by Aiden…
I was shown a property by Aiden Hamilton. He replied to all my queries, so I was very happy with the viewing.
I appreciate you taking the time to leave a review, I am glad I could be of service to you. - Aiden
5/5
TrustpilotTHAT A SEPARATE COMPANY GUARANTEES A GOOD TENANT
KAYLEIGH WAS PARTICULARLY HELPFUL SHE IS A GREAT ASSET TO YOUR TEAMTHERE ARE PLENTY OF PEOPLE LOOKINGIN THE WINDOWS OF LINLEY and SIMPSONI LIKE YOUR DISPLAY ITEMS - VERY OLD BUTMUCH APPRECIATED, THE MODEL of the MINSTER WAS GOOD TOO
Thank you for your review, we really appreciate your kind words. Kayleigh will love what you said about her too!
5/5
TrustpilotVery helpful and smooth experience
Very helpful and smooth experience, was happy to help when needed highly recommend speaking to Kelly if you are needing a rental she’s amazing
Thank you so much Alfie, we hope you enjoy your brand new property.
5/5
TrustpilotProfessionalism throughout
The team has been professional, helpful and efficient throughout. Their expert advice has been invaluable in addressing the queries and problems that inevitably arise during the transfer of a lease.
Thanks for your positive review and feedback!
1/5
TrustpilotDo not EVER use Linley and Simpson
Iv been waiting months to finally leave this review. This estate agent are the worst Iv ever come across, and frankly if I could take legal action I would love to because they deserve it, but for now I am happy to be done with them. I had a 12 month contract renting a property and when it came to moving out I did absolutely everything within my power to make it as smooth as possible. I sent them a full pre check out form with all the information of my current suppliers and account numbers etc (which I did not get when I moved in). I moved into a disgustingly filthy property, which I told them while viewing and was assured it would be cleaned before my move in date. As it wasn’t we had to clean it ourselves because nobody wants to move their belongings into a dirty house, something we were later actually held accountable for because we didn’t “notify them” so doing the right thing was a punishment. This was the same with the garden, an overgrown mess. And since we wanted to use the garden all summer we even spent two whole weekends fixing this, and luckily we took photos because we were genuinely proud of it. (The garden it is important to note is only roughly 3x5 meters with lots of bushes)Once moved out I received the email saying they had some their check of the house and the following deductions will be taken from my deposit £350 gardening £200 cleaning £135 maintenance Firstly the garden was in a much better state than when we arrived, and my tenancy agreement stated I only had to maintain it, we improved it. The house was fully cleaned on the day we moved out. And I wasn’t told what “maintenance” was. When I asked for receipts of these charges I was provided with thrown together word documents from local Facebook companies, a page that had been thrown together. I had a friend (neighbour) take me a photo of what they did to the garden, and they had cut the grass. £350 to cut the grass. I was also told cleaners had been for roughly 2 hours, when I was being charged for 2 cleaners, at £10 an hour, for 10 hours. Finally my maintenance fees were repairs on the house! It was a replacement cupboard in the kitchen when nothing was wrong, replacing the beading around the hallway which was missing when I moved in and clearly shown on the inventory, a repair on the garage lock, a garage which wasn’t even attached to the house but located minutes away from the property which we never even went in once. When confronted on these charges the back peddling started, clearing off all the maintenance fees, and telling me that the landlord had agreed to pay half the gardening and cleaning - immediately cutting my costs by £405. I eventually after weeks and weeks of trying to communicate sensibly with the agency decided to contact the Tenancy Deposit Scheme because this was absolutely scandalous. They could not produce receipts of the house been cleaned before I moved in, because it wasn’t. And I would very much like to know if the previous tenant had to give some of their deposit for this. I also believe they are completely scamming the owner of the house because nobody in their right mind would agree to paying half of £350 and £200 on a property you own and know the size of your garden. Every time the tenant changes these outrageous fees are charged from the deposit because they are targeting people moving house and saying yes to any deposit at all being returned to them, and they know most people do not have the time to fight this. I already cut my costs by £405, which they tried to get from my by adding fraudulent documents and house repairs being charged to me!I eventually (because I needed my money) had to agree to give them £240 of my total deposit, while I got £650 back. Even bone in my body wanted to keep the dispute open because I did not want them to get away with this. But as I said I needed the money. These actions are completely predatory and absolutely vile. This is actually theft, stealing peoples deposits. I tried to apply to a human side of the agent but got nothing but templates as replies. I personally believe they must earn commission on this because I can’t seem to comprehend what kind of person would try and squeeze somebody for hundreds and hundreds of pounds extra when they are completely unjustified reasons. If they are genuine reasons the money is needed that’s fine, but this was not, and I think it’s happening every time in every property!Pure theft, preying on people who don’t have the time to fight back. Embarrassing.
5/5
TrustpilotLuke Hutchison and Akeel have been…
Luke Hutchison and Akeel have been really helpful and quick respond. Thanks a lot to their patience and friendliness!
Were both pleased you have enjoyed your rental experience so far and its been great finding you your new place to stay. Please do reach out and get in touch if you have any further questions.
5/5
TrustpilotBrad G
Brad. G was really helpful in booking in viewing, he also added more properties within the location and budget range.I appreciate his service.
Thanks for your review Oyedotun. You were a pleasure to speak with, and I wish you the best of luck with your search.
5/5
TrustpilotGreat viewing experience
Scott, really lovely young man showed us around a lovely property to rent. Had answers for all my questions, really knowledgeable. Great viewing 😊
Thank you Jane, the feedback is greatly appreciated!
5/5
TrustpilotHad a great experience with Jade
Had a great experience with Jade! She was super helpful & knowledgeable and able to answer all the questions we had when viewing properties.
Thank you Holly, glad I was able to help! Really happy you got the property you wanted, good luck with your move., Jade
2/5
TrustpilotCan't recommend at all
I honestly can't recommend these guys at all. First off we were delayed even putting the house on the market as the valuer believed the house to be ideal for him to purchase. Two weeks later and we were on the market after the valuer decided no. The reasons given we then repeatedly thrown up as blockers by other potential buyers. Second, we had to chase for any sort of update constantly throughout the process. Very little information was volunteered without pressure from us. Once we eventually agreed a sale (after a significant price reduction), our buyer went cold and when we asked multiple times for him to be chased so we could complete we were told no in case it made him pull out. For the sake of anyone else who uses Linley & Simpson, I hope we got the bad apples.
5/5
TrustpilotTony Taylor did a fantastic job of…
Tony Taylor did a fantastic job of finding me a beautiful property, very professional and efficient in every aspect from start to finish. I would highly recommend.
It was a pleasure to find you a property after the bad luck you previously had with other agents!
5/5
TrustpilotExcellent experience
Excellent experience taking on my first ever tenancy.Maddie culd not have been more helpful.
Thank you for your kind review. I hope you settle in well in your new home. Maddie
5/5
TrustpilotOur viewing was by Georgia who was…
Our viewing was by Georgia who was brilliant, she knew a lot of information regarding the flat itself and made our experience very personable
It was great to meet you and I am pleased you are happy with our service. Kind Regards, Georgia Elsworth
5/5
TrustpilotRenewal well handled
Renewal handled professionally by John Hanlon., who requested quite rightly, for me to clarify an issue which was very relevant to the renewal.
I’m glad you’ve been happy with the level of service you’ve received from myself regarding the renewal, and that we’ve confirmed everything in detail to ensure all parties are happy with the terms of the contract and that the right level of rent is obtained going forward.
5/5
TrustpilotHardworking and supportive
I find John Hanlon very supportive and professional. He response to all queries rapidly wether via email or text. He is very hardworking .Haiz
Hi HaizThank you for your kind words. Always happy to help.- John
5/5
TrustpilotMy experience was good and I was…
My experience was good and I was satisfied speaking with Brad G,he assisted me with all the information i needed
Much appreciated Emmanuel, It was my pleasure to assist you!
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