Trusted Agent profile · Harrogate
★★★★★
2,745 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
GoogleI've been looking for a property to rent in Harrogate for a number of months and I just wanted to leave a quick review to say how helpful Mike and the team were in helping me to find somewhere. Mike especially really went the extra mile to help me find somewhere.
5/5
TrustpilotFriendly staff quick responses to…
Friendly staff quick responses to requests very helpful . Kelly boot was lovely helpful and went above and beyond
We are so pleased Kelly was quick and helpful for you. Thanks for the review!
5/5
TrustpilotI was shown around a property by Seb
I was shown around a property by Seb, who was really helpful. He answered all my questions clearly, gave me some advice, and accommodated an earlier viewing time for me.
This is great feedback thank you so much and we hope to find you a suitable property soon!
4/5
TrustpilotThe epitomy of customer service.
They epitomised good customer service. Thank you for helping secure my new sanctuary ❤️
Thank you so much for your kind words! We’re thrilled to hear that our team epitomized good customer service and played a part in helping you secure your new sanctuary. Your satisfaction means the world to us, and we’re grateful for the opportunity to assist you.
5/5
TrustpilotExceptional customer service by Zak Jilani
Exceptional customer service provided by Zak Jilani in terms of letting properties. Highly recommend Linley & Simpson if you are looking for new home to rent.
Thank you Alina for the wonderful review of Zak!
5/5
TrustpilotThank you to Louise Chisholm Johnson.
Thank you to Louise Chisholm Johnson.Excellent serviceMany thanksJayneThe Tower ApartmentRipponden
Thanks for the review, we really do appreciate you telling us how we didCustomer Service Manager
2/5
TrustpilotThis is to notify your office that the contractor was here earlier this morning and the bathroom shower fixed and working perfectly. Thanks 56 Copperfield Mount LS9 OBL
We lodge complain about the bathroom shower for almost 3 months and nothing has been done.This is to notify your office that the contractor was here earlier this morning and the bathroom shower fixed and working perfectly. Thanks56 Copperfield MountLS9 OBL
We understand a member of our maintenance team has made contact with you and the repair has been booked in.We are sorry for the delay!
5/5
TrustpilotThe moving out process is very smooth and quick…
The moving out process is very straightforward and the entire team is trustworthy. I never expected the entire deposit fee is to be refunded.Overall, it’s a 10/10 living experience.
Thanks for you amazing feedback and review, we are so pleased you are happy with your experience!
5/5
TrustpilotBoiler fault.
On this occasion I cannot fault the service provided by Rebecca and the boiler engineer, absolutely 10 out of 10. Thank you.
Thank you for the positive feedback and I am glad that the issue with the boiler was resolved quickly!
5/5
TrustpilotI am always happy when Tyla visit me
I am always happy when Tyla visit me. She is always very kind and helpful.
Thank you Anna, so glad you enjoyed the viewing and that we found you a lovely flat! Give me a shout if you need anything else, Jade
5/5
TrustpilotThumps up!
The manner of providing detailed information about the property is top notch. The customer service response is also excellent. Thumps up.
Thank you so much for the positive feedback! We’re thrilled to hear that you found the detailed information about the property and our customer service to be top-notch. Your kind words and thumbs-up are greatly appreciated.
5/5
TrustpilotSmooth Experience
Hamaad has helped me book a viewing for tomorrow. He was really patient to clear all my doubts on the property.
Thank you for your kind words, Jibral, it was my pleasure getting you booked in!
5/5
TrustpilotBen Holmes - Ilkley
Clear and concise. Answered all questions and took on board what I was looking for and also took me to see other properties based on my requirements
Thank you for your review, we look forward to hearing from you once you have made a decision!
5/5
TrustpilotReally helpful staff
Really helpful staff, organised the viewings with no trouble at all. Brad G was especially helpful on the phone today
Your review is much appreciated James, thanks very much for your time on the phone, and good luck with the viewings!
5/5
TrustpilotThe viewing was really good
The viewing was really good, Jack was friendly and very attentive.
Thanks for the review, I am pleased you enjoyed your viewingLeon GreenCustomer Service Manager
5/5
TrustpilotReally friendly and professional estate…
Really friendly and professional estate agents, who were there every step of the way to ensure a smooth purchase.
Appreciate you taking the time to leave a review. I‘m glad the purchase ran smoothly. All the best. - Cal
5/5
TrustpilotHelpful
Helpful throughout tenancy and Steve in particular made the move out/deposit return process super easy and quick!
Thank you for your lovely review. We are glad we have been able to assist with your property search and we hope you are happy in your new home. Thanks again
5/5
TrustpilotVery helpful and great service!!
Very helpful and great service!!Definitely would like to rent with Linley & Simpson from my experience today at Trafalgar house!
Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with us at Trafalgar House. It’s fantastic to know that you found our service helpful and would consider renting through Linley & Simpson. If you have any more questions or need further assistance, please feel free to reach out. We look forward to helping you find your perfect home!
1/5
TrustpilotAs prospective tenants you are treated…
As prospective tenants you are treated like second class citizens. They also use Goodlord for referencing purposes. I would query whether some of their processes are actually legal. They do not tell the truth and we have evidence of this. It is only because of the circumstances we found ourselves in and the house we wanted near relatives was being let by them that we proceeded with this company. It has been a dreadful experience. Sometimes in life we can all face storms and find ourselves in difficult circumstances. The "service" received by Linley & Simpson only added to this.Look at their rating - and I am shocked this company is allowed to continue.
5/5
TrustpilotGreat experience
Great experience. Amina in Leeds city centre branch has been very helpful in the viewing and application process. She also has such a great personality - great pleasure to talk to!
Thank you for your lovely review, It was my pleasure showing you around. I am glad I was able to show you something you liked.
5/5
TrustpilotHappy with that agency, ask for Bradley ;)
We had help from Bradley he’s very professional and accommodating.He understood perfectly what we were after and showed us pertinent properties in our budget
Thank you for your review Hammad, you were a pleasure to work with!
5/5
TrustpilotHad a really good experience with…
Had a really good experience with Chelsea. Met her two different times and she was welcoming, professional and very informative. It was a good experience
Thanks so much for taking the time to leave a review. It was lovely meeting you and all the best with everything!
5/5
TrustpilotJust had a viewing with Aiden and…
Just had a viewing with Aiden and Kayleigh who were very friendly and professional. Thank you for a good viewing. Fingers crossed we are successful with this property 🤞
Thank you for the kind words, let’s hope everything goes swimmingly, Aiden and Kayleigh
1/5
GoogleDo not use this letting agents if you can avoid them. They are unprofessional and unhelpful once they have your money. They left my son without heating and hot water even though he constantly asked for their help to get it sorted. The maintenance department are rude and spectacularly unhelpful. Avoid avoid avoidNegativeResponsiveness, Quality, Professionalism, Value
Hi Sara, I am sorry that your son has had some maintenance issues, I understand we have done everything we can to resolve the issues. If you are still experiencing these issues please do let me know Leon Green Customer Service Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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