Trusted Agent profile · Harrogate
★★★★★
2,745 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional Support During Referencing
Thank you, Jasmine Megaw (Linley and Simpson), for your exceptional dedication, kindness, and support during our referencing process. Your prompt responsiveness and clear guidance made a potentially stressful experience seamless. We truly appreciate your outstanding service
Thank you for taking the time to leave such a lovely review Olukunle. I hope you enjoy your new home!
1/5
TrustpilotUnacceptable service from Linley & Simpson Pudsey
I have tried to resolve issues about a tenancy with Linley & Simpson for 8 months. I vacated their property on 25th February 2023 after going through Domestic Abuse last year (2022) for 8 months. I did what I needed to do, which is give notice and explained why I had to leave. 8 months on they still have refused to remove my name and that of my son from their records and not given me back my deposit. I have been ignored numerous times and still being ignored. My emails go unanswered. They don’t seem to care as long as my name and that of my son appears on their system as responsible for a property I am not living in. If our names were not on the system they would move in 4 weeks to get a name on the system of the person living in the property.I have been trying to move on with my life, but Linley & Simpson couldn’t care less. The stress has even landed me in hospital for 10 days
5/5
TrustpilotSally Bird popped round on Monday for…
Sally Bird popped round on Monday for my home inspection and what a lovely woman Asked if I have any problems or anything she could help with But no I'm OK thanks for the visit
Hi Lee, it was a pleasure, thank you. Sally
5/5
TrustpilotWe had a great experience with Linley &…
We had a great experience with Linley & Simpson especially with Kelly. We got timely services which we requested throughout our tenancy period and even after. I will always recommend Linley & Simpson
We are always happy to help during and after a tenancy, good luck in your new home!
5/5
TrustpilotMark Clayton took me through a rental…
Mark Clayton took me through a rental property and was extremely knowledgeable about homes and the market in Harrogate. While this property didn’t suit our current needs, I’d reach out to him for further assistance.
Thanks so much for your recent reviewI am sorry that the property you viewed on west end was not for you. Good luck in your search and I hope to meet you again soon All the best Mark
5/5
TrustpilotFriendly and Professional
Chelsea showed me around a couple places and was very honest and clear about each unit. I've had nothing but friendly and efficient encounters with the company.Clearly work hard not only for landlords but tenants alike.
Thank you so much for taking the time to leave a review. It was a pleasure finding you your new home, all the best with the move!
5/5
TrustpilotPaula Dunham has handled all…
Paula Dunham has handled all maintenance issues we've had exceptionally well, keeping us informed and always checking in to confirm our satisfaction. Very pleased
5/5
TrustpilotProfessional and friendly
Scott was very friendly and knowledgeable, and was able to answer all of our questions. He was highly professional and warm.
5/5
TrustpilotMegan's a star at Linley & Simpson
I've been dealing with Megan at Linley's a few times now to resolve some tenant administration issues and she's been amazing at keeping me up to date and driving hard to find answers and get resolutions - excellent
Thanks for the fantastic review Andrew!
5/5
GoogleAbi supported by John and Laura in the Harrogate Office did a great job in getting my recent sale over the line. It's the 3rd house I have sold using Linley and Simpson so there must be a reason I keeping using them it's not rocket science "simply very professional and efficient".
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
4/5
TrustpilotThe sales team were prompt
The sales team were prompt, extremely helpful to me and keeping me upto date. The lettings team at times not so, very slow and taking a long time to get back to me.
Thank you Mark for your review; it has been a pleasure dealing with you through the sale. All the best - Cal
5/5
TrustpilotI found Lumley and Simpson to be very…
I found Lumley and Simpson to be very efficient with their service x.i was met by their agent Mark Clayton and he was extremely helpful I am moving for my work and he was very knowlegable about evert8 great company
Hello KaushiLovely to meet you recently and help in your search for a house .As you know it’s a very busy market right now but I hope you are successful with your application, if not hopefully Linley and Simpson are able to find you a suitable property Have a great weekendMark Clayton
5/5
TrustpilotElla Hodson was very good to deal with
5/5
TrustpilotFriendly and helpful
Even though it was a last minute house viewing on a Friday, Samuel has friendly when greeting me at the property. They were helpful in answering my questions and making sure anything unanswered will be followed up.
Thank you for taking the time to leave a review, it was great to meet you at the property.
1/5
TrustpilotVery poor managed letting service
Very poor managed letting service for landlords from Leeds City Centre branch. Supposed to do periodic inspections of property during tenancy but only did one and never even forwarded it to the landlord. Property check-out staff clueless, recommending expenditure of several hundred pounds on replacement furniture when a simple repair was all that was needed. Their Terms of Business are drawn up to make it virtually impossible for a landlord to terminate the contract for good reason (in this case incompetence) without paying them a fortune. Would definitely not recommend Linley and Simpson to landlords.
5/5
TrustpilotLooking for property to rent can be…
Looking for property to rent can be stressful, but thankfully after speaking with Emma Mitchell the process couldn’t have been any easier. Very helpful and caring, great communications. Thank You.
Hi Chris, thank you so much for your lovely review. I’m glad I was able to ease the stress of moving for you, Emma
5/5
TrustpilotGreat communication from Natalie and…
Great communication from Natalie and Emily. Redecorating in flat following leak, organised visit then day for work to be carried out with tenants and no issues in the process. Also, showed patience with some delays in processing on our side.
You’re welcome Patrick, it’s a pleasure having you as a client and we are glad Natalie and Emily sorted this issue for you!
5/5
TrustpilotI want to thank you very much Jodie…
I want to thank you very much Jodie Robinson! Its been a long process due tp my health issues but you have shown patience, compassion, kindness and empathy! Im so grateful for your help. 10/10
I am glad we have successfully completed the process and I wish you all the best in the future! Thank you again!, Jodie
5/5
TrustpilotThe Lettings Consultants in Linley &…
The Lettings Consultants in Linley & Simpson are very responsive and helpful. They can definitely be entrusted by landlords for managing the properties. I would certainly recommend them to landlords who are looking to have peace of mind with their tenanted properties.
Thank you for your positive, kind words. We value your feedback!
5/5
TrustpilotSenior citisen experience…
From the beginning of my enquiry to the completion of tennancy the asststance of Maddie & staff has been great & nuch appreciated by a senior citisen.
Thank you for your lovely review, I hope you settle in well in your new property. Thank you, Maddie.
5/5
TrustpilotReturning Landlord!
We have used Kelly & her team for numerous rental properties & will continue to do so. The service and quality of tenant is excellent & they usually let within just a few weeks. Highly recommend
We love looking after your properties and matching people and property together, thanks for the amazing review!
5/5
TrustpilotBrilliant Service
Kirk Marriott provided exceptional service. He was professional, responsive, and made the entire renting process seamless. The property was exactly as described, and his attention to detail was impressive. Highly recommend his services!
So happy with the 5 star review and that you enjoyed the service
5/5
TrustpilotShouts to Jodie
Jodie helped us with the change of sharer process when I moved out of the flat. She was lovely, professional and responsive so thank you to her for her work getting us through this process.
Thank you for taking your time to leave a review, Philippa. It was a pleasure to assist you!
5/5
TrustpilotBrad-G was very calm and supportive
Brad-G was very calm and supportive. Gave sound advise especially for a person from outside the UK. He thoroughly took me through the process over the call providing me with individualized care.
Many thanks for taking time to leave a review. I really appreciate your time on the phone to assist us in finding you your new home. Good luck with your viewings and thank you again.
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