Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat real estate agency
Linley & Simpson have been great in dealing with and resolving any issues that have arisen during my tenancy. Megan has always been very professional, understanding and always polite, which is very important in customer service.
Nat · 8 August 2024
Agent replied · 22 October 2024
Hello Nat,Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you've had a positive experience with Linley & Simpson. It's wonderful to know that Megan has been able to assist you professionally and courteously throughout your tenancy. We pride ourselves on delivering excellent customer service, and it’s great to see that reflected in your experience.
★★★★★ 5/5
TrustpilotThank you!
Lisa helped us secure our new home quickly and efficiently and has been really helpful in the run up and since moving in. Thank you so much! 🙌🏻
Matty · 11 December 2024
Agent replied · 26 December 2024
Thank you for taking the time to leave some feedback, I’m glad you have had a positive experience.- Lisa
★★★★★ 5/5
Trustpilot5 Star Service
First time using Linley & Simpson and it won’t be the last. Seamless service from to start to finish. Special shout-out to Matthew Baldwin, Kate Ward and Megan Larkin.
Imogen · 26 November 2024
Agent replied · 26 December 2024
Thank you very much for your kind words, we really appreciate the feedback
★★★★★ 1/5
TrustpilotMOULD, USELESS, WITHHOLDING DEPOSIT
Less than 1 star. A nightmare from the start. I was delayed moving into my flat as they were sending in cleaners (the flat had been empty for a month). I got in and there was still black mould on the walls. The mould worsened during my 3 years there to the point where I couldn't use one of the rooms, my belongings were damaged and I had to have surgery to fix a chronic infection that could not heal in this environment. This was reported many times and, aside from 1 proper visit, was treated by asking me to put damp catchers up (which i already did) and painting over it with damp paint. Various times I was expected to pay for plumping and property maintenance because it was an emergency and their plumber hadn't been available. Upon leaving the property i cleaned and scrubbed and left only a small amount of regular wear and tear (from the 3 years I was there). I painted and cleaned up the mould. This was in July. It is not December and I have still not received my deposit back as they are claiming I owe them £110 in cleaning charges. No receipts will be provided and the neighbours to the flat have confirmed no cleaning was undertaken. This is a greedy parasitic company and I will never recommend anyone go through them. Oh, and if you want receipts from my end don't worry I have pictures and screenshots of the full thing.
Annie · 13 December 2023
★★★★★ 1/5
TrustpilotCon men
Con menPut me in a flat in January, in Manor Mills in Leeds, where the building has Grenfell style cladding on, didn't make me aware prior to moving in, didn't make me aware that 6 months into a 12 month tenancy that there would be scaffolding put up and sheeting put all the way round the building, while the cladding removal process is still going on, if I'm ever at home during the day, it's not even worth being there as the noise of the drilling and grinding from 8am onwards is absolutely insane and not a condition you should have to live in daily never mind pay over the odds for.My room is on the end of the corridor then which means there is constant work going on, on the external wall from top to bottom as this is where most of the cladding is.I have had to turn down a job on nights as it would be impossible to sleep through the day.Linley & Simpson's solution? £100 a month knocked off the rent and "no lower", it's the human equivalent of a mouse living in a shoe box, by a busy road and they could not care less!Reported to trading standards and the property ombudsman.Be careful when using these clowns!
Ross · 13 December 2023
★★★★★ 5/5
TrustpilotAlex Jay he take care of my process and…
Alex Jay he take care of my process and I loved the way he handled throughout all.Im happy with Alex customer service.All the best for your future and thanks for Linley and Simpson backend team.
Priya · 22 August 2024
Agent replied · 22 October 2024
Thank you very much for your review Priya, I’m glad I was able to assist you with your move! I hope you enjoy your new home!
★★★★★ 1/5
TrustpilotIs it right when you buy a empty house…
Is it right when you buy a empty house and waiting to sign contracts the owner is allaward to put tenants in then cancels house sale because the tenants have a contract After you have paid search fees and solicitors fees .this can't be right
Trevor · 15 February 2024
Agent replied · 15 June 2024
Hello TrevorSo that we can look into this for you, could you email further details to feedback@linleyandsimpson.co.uk. Many thanksSalena WestCustomer Service Manager
★★★★★ 5/5
TrustpilotKelly Boot
Kelly Boot, amazing person who never hesitate to do her Best !! Her work and dedication are outstanding!! I highly recommend you for Linley & Simpson - Sheffield for your Next Home chase!!!
Gayathri · 23 September 2024
Agent replied · 22 October 2024
This is great to hear, thank you also for the recommendation. Thank you again!
★★★★★ 5/5
TrustpilotContact with Rachel Urry
Contacted and spoke with Rachel Urry regarding carrying out garden maintenance on property we rent. Prompt and professional assistance and response to reach a satisfied conclusion. Will be a big help to us as tenants going forward.
Sithlordhotmail.co.uk · 17 July 2024
Agent replied · 15 June 2024
It has been great to hopefully get a resolution for you that will help with things going forward, thank you!
★★★★★ 5/5
TrustpilotMatt Kendrick
Matt Kendrick handled my apartment checkout yesterday and I was very happy with his service. He was fast, efficient, and very friendly throughout the process. Made everything smooth and stress-free. Highly recommend!
Mehak · 8 October 2024
Agent replied · 22 October 2024
Thank you for your review Mehak and for looking after the property during your tenancy, it was a pleasure to return your full deposit!
★★★★★ 5/5
TrustpilotKelly at Lindley and Simpson was very…
Kelly at Lindley and Simpson was very helpful in smoothing out me and my elderly father’s first tenancy experience.She was very helpful and informed us promptly any areas we needed to focus on in order for a smooth process.
Kay · 7 June 2024
Agent replied · 15 June 2024
We are always happy to help, let’s hope the move is just as smooth, enjoy your new home!
★★★★★ 5/5
GoogleI needed to find a new place to live quickly just prior to Christmas. Linley and Simpson were a great help in finding me a beautiful new apartment in Harrogate, even arranging viewings the week leading up to Christmas. The moving in process was painless, so to the migrating of utilities and council tax. They were also on-hand to answer lots of my silly questions and never left me waiting. Would definitely recommend :)
Murphy-Mae
Murphy-Mae · 15 June 2020
Agent replied · 14 June 2024
Thank you for the positive review Murphy-Mae
Its so great to hear about customers experiences and it sounds like we truly delivered on our First-Class promise here. I hope you have settled into your new home?
★★★★★ 5/5
TrustpilotPrompt response
Zak Jilaani's prompt response made me feel valued and assured that the company genuinely cares about its service users. This level of attentiveness and commitment to customer service reflects a dedication to meeting our needs and ensuring a positive experience.
Tatenda · 18 May 2024
Agent replied · 15 June 2024
This is what the team aim to do every time, we are so pleased you felt appreciated and valued !
★★★★★ 5/5
TrustpilotGreat communication. Fast and Thorough.
Agent was friendly and communicative in person and digital correspondence was informative, thorough, and timely. The whole experience was noticeably smoother and more pleasant than average. Good work.
Lo · 27 February 2024
★★★★★ 5/5
TrustpilotBradley Bolton gave me great customer…
Bradley Bolton gave me great customer service as I was in a rush to find a flat as a previous one fell through. Linley and Simpson were great at meeting my deadline and preferences.
Emma · 31 August 2024
Agent replied · 22 October 2024
Hi Emma, Thank you for your review. I am glad I were able to help and find the right flat for you!All the best,Bradley
★★★★★ 1/5
TrustpilotDon't deal with this company
Don't deal with this company. They don't care about your property if you are a landlord, and if you're a tenant it takes ages to have things fixed. They tried to make me believe that six different appliances, all of them four years old, had suddenly given out, all at the same time. They hadn't bothered to check these when the last tenant moved out, and let the new tenant discover for herself in late October that the wall heaters "didn't work" (i.e. had been thrashed by the last tenant.) They see landlords as a cash cow, not a customer they are responsible to help.
Cecilie · 29 November 2023
★★★★★ 5/5
TrustpilotAlways got back to us in a timely…
Always got back to us in a timely fashion. Very pleasant and easy to deal with. Very thorough and fair inventory. Made the whole application/ completion process easy and simple.
Andy · 31 October 2024
Agent replied · 22 November 2024
Thank you so much for your kind words! We’re thrilled to hear that you found our communication prompt and the process smooth. It was a pleasure working with you, and we’re glad we could make everything straightforward and stress-free. If there’s anything you need in the future, don’t hesitate to reach out!
★★★★★ 5/5
TrustpilotLehila Owen linley and simpson agent
We met at the appropriate time with Lehila Owen of linley and simpson who was very professional and gladly took notes of our queries. We were taken around the property with ample time to view and overall was a pleasant experience.
Az · 24 April 2024
Agent replied · 15 June 2024
Thank you very much for your review, it was lovely to meet you and your family! I wish you the best of luck with your property search (and restaurants!), Lehila
★★★★★ 5/5
TrustpilotJennifer Lowe in L & S accounts has…
Jennifer Lowe in L & S accounts has handled the transfer of ownership of a number of properties very smoothly. Explaining things to me as we went along.
C · 28 November 2024
Agent replied · 26 December 2024
Thank you for your review, Carolyn. It’s really appreciated. Please don’t hesitate to let me know if you need assistance with anything in the future.
★★★★★ 5/5
TrustpilotThank you for my visit
Thank you for my visit. It was nice to meet such a nice polite understanding lady! Sally Bird Arrived on time and was very thorough! Took care of any minor questions! I'm very happy. X
Stephen · 9 August 2024
Agent replied · 22 October 2024
Thanks, Steve, for the lovely review. It was great to meet you, your home is looking great. - Sally
★★★★★ 4/5
TrustpilotInventory checkout
I I was updated when the inventory checkout was carried out and would have the deposit returned in full. Maya and Linley are Simpson were friendly, polite and professional.
Nicky_kerriganyahoo.co.uk · 13 November 2024
Agent replied · 26 December 2024
Thank you for your feedback! We’re so glad to hear that you were kept informed during the inventory checkout process and that your deposit was returned in full. It’s wonderful to know that Maya and the team at Linley & Simpson were friendly, polite, and professional throughout your experience. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your positive experience
★★★★★ 5/5
TrustpilotCal dealt with all our queries very…
Cal dealt with all our queries very promptly and efficiently , under difficult circumstances from the buyers side, but kept her patience .A pleasure to deal with her. Thank you.Pauline and John
Mrs · 27 September 2024
Agent replied · 22 October 2024
Thank you for your review, it was a pleasure dealing with you both throughout the sale and lovely to meet you both at the property on Thursday. All the best in your new home. - Cal
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
This is must be the worst estate agency Ive EVER come across! Had a dead rat in the bathroom that took them nearly a month to resolve.Contacted my family if the rent was late after telling them not too.Took over a MONTH to get deposit back.Charged for burns in the carpet that were already there when I had moved inAll they seem to care about is MONEY!AVOID AT ALL COSTS!!!
Bob · 19 July 2021
Agent replied · 15 June 2024
Thank you for your feedback, a 1-star experience is not what we expect for our customers. We’d like the opportunity to make this right and ask that you email us at feedback@linleyandsimpson.co.uk with further details about the property you are referring to as well as the branch you were dealing with.Without any further information, we are unable to learn from our mistakes and deliver the first class service that should be expected.Kind regardsSalena WestCustomer Service Manager
★★★★★ 5/5
TrustpilotExcellent experience
I had a great experience with Linley & Simpson, top class service for all in house issues / maintenance and in time inspection of my home as well.Overall they are the best agents and professional as well with very polite response always.
N · 31 March 2024
Agent replied · 15 June 2024
Thank you for reaching out to us and letting us know your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
