Linley and Simpson Harrogate reviews

★★★★★ 5/5

Trustpilot

Great customer serivce

Spencer, took the time to give me a good overview of the rental system in the country and Leeds in particular. He listened to my needs and was able to find a flat that met my needs. I felt listened to and in good hands. I have already recommended your company to others.

Ken · 22 May 2024

★★★★★ 5/5

Trustpilot

I was able to quickly find a rental…

I was able to quickly find a rental property and the company was understanding about my situation having just returned from abroad. My main contact Ellie, who as helpful and responsive to my emails. Overall a very good experience after hearing so much about hard it was going to be! Thankyou.

Jane · 26 June 2024

★★★★★ 5/5

Trustpilot

Samuel Priestley

Everything was perfect.

Dollay · 25 June 2024

★★★★★ 5/5

Trustpilot

Mark was amazing

Mark was amazing and helped us move quick and seemlessly!

Jasmine · 7 February 2024

★★★★★ 1/5

Trustpilot

Damp flat full of Mold which gave me asthma

I have just handed the keys in for my rented flat of two years.For the first time in 20 years of renting I have been advised that I have to pay for a clean & paint in order to get my deposit back.The flat -3 Kensington House,York had damp & rats which I complained about but the landlord refused to do anything about the damp.Rentokill killed the rats then my flat was full of thousands of flies which was I also complained about-I was told to buy fly killer.I have offered to go reclean & add 2 lightbulbs but apparently I am not allowed back in due to Linley & Simpsons policies.

Jane · 13 August 2024

★★★★★ 2/5

Trustpilot

Disgusted and lied to .health risk

By being honest and thoughtfull especially when someone's health is at risk..terrible service. Customer care needs improving.Absolutely disgusted..me and my partner turned up to view a property we both have health conditions..me myself type 1 with low immune system...we got there to find out that they had booked another party to view at the same time even though we had explained our situation to Linley and Simpson.. so we walked away from the viewing due to the health risk.. we called the office and got a snotty response from them..no respect and not a care for anyone's health..won't be using these again..hope if you use them they are a bit more honest and thoughtful with you..

Philip · 12 August 2024

★★★★★ 5/5

Trustpilot

Great experience.

I've had the pleasure of been looked after initially by Sharon and then by will. Both have been really helpful and nothing ever seems to an issue for them. I have had to report a couple of issues and each one was dealt with very quickly and painlessly. Really can't fault them.

Ashley · 29 May 2024

★★★★★ 5/5

Google

Mark who has shown me round various properties in Harrogate is always flexible and is very honest. Top bloke

Ben · 15 June 2023

★★★★★ 5/5

Trustpilot

5/5 response time from Abbie Holmes around Christmas

Immediate video call consultation on a weekend for an urgent leak, offered temporary resolution and then sorted me with an appointment next day and by mid-day we were sorted. Great service from Linley & Simpson and Mira Shower company.

Khushal · 23 December 2025

★★★★★ 5/5

Trustpilot

Our family recently have viewed few…

Our family recently have viewed few properties listed by this agency. I must say that we had great experience and I would definitely recommend them to our friends and family. Daniel Crewe who organised the viewings was very professional and friendly with great knowledge about the areas. Will definitely continue to use their services.

Monika · 17 April 2024

★★★★★ 5/5

Trustpilot

Great sales advice

I am looking to sell my house after many happy years, as it's been a while I was unsure of the process so sort advice from sales manager Amy Gudgeon. I was greatly impressed with her in-depth knowledge of the local market and will definitely be using her when we do choose to move

George · 16 April 2024

★★★★★ 5/5

Trustpilot

Top notch service

Lindley and Simpson have been great in helping me find somewhere to live due to a sudden change in circumstance. Ella and Emma have both been extremely helpful when other letting agents at other companies don’t even bother to call back. I am hoping when I find a place to rent it is with Lindley and Simpson

Matt · 13 February 2024

★★★★★ 5/5

Trustpilot

Property Inspection.

I had a property inspection which was carried out by Sally Bird,which has left me feeling very positive after we discussed home improvements.It was nice to have someone on the same page as myself ,who is willing to fight a tenants corner,rather then dealing with someone who is dismissive.Lovely professional lady.

Louise · 11 June 2024

★★★★★ 5/5

Trustpilot

Great experience!

Myself and my partner had a viewing with Chelsea in Headingley. She was absolutely lovely and showed us everything we needed to know about the apartment. We applied shortly after and we had a Call from Mark who was very kind and informative. Quick response and very friendly. Would definitely recommend this branch.

Holly · 4 May 2024

★★★★★ 4/5

Trustpilot

Great customer service from Zak to rectify initially slow communication from the agency

After initially not receiving a video at the specified time by the agency I phoned up and discussed the issue with Zak Jilaani. He was really helpful and made sure to keep me on the phone whilst sending the video tour out to ensure that I had received it. Great customer service.

Jacob · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional agent

We recently went for a property viewing with Lydia Fletcher and were satisfied with her professional performance. She is friendly, well-prepared for the viewing, and explained everything throughout the entire process. She also did follow-up work after the appointment. Highly recommended to everyone who is looking to buy or rent a property.

Lo · 20 May 2024

★★★★★ 1/5

Trustpilot

Consumer Landlords Avoid

Purely my experience but as a consumer landlord or a landlord with a small number of properties I would not use this company and know many landlords who have left or avoided them due to the reasons below.Linley & Simpson recently acquired Hop due to their, "Aggressive Growth Strategy" and since then communication, customer service, familiarity with properties & tenants and proactiveness have been poor and only improved once notice was served. It's entirely fine to buy from other companies but if you haven't the infrastructure, and staffing and your target market is student properties and bigger portfolios then smaller properties are quite rightly not their focus - don't manage 800 new properties if you can't or manage their exit or have a dedicated manager.No one at the company visits the properties so didn't know what I was speaking about so 'local knowledge' isn't quite correct, 'putting people first' chasing people and communications doesn't fit this either - I could go on. This is based on facts and first-hand experience and I am changing letting agents to ensure I get the service that Linley & Simpson offers & markets but doesn't provide. Instead, choose a local letting agent with reasonable fees and direct communications.

Lewis · 30 July 2024

★★★★★ 5/5

Trustpilot

Thank you Bradley!

Bradley chose some excellent properties for us based on the description of what we wanted - we would have been happy to move in to all three! He was very friendly and explained all processes really well making us feel very much at ease in what can be a stressful time.

Rosa · 5 June 2024

★★★★★ 5/5

Trustpilot

Seamless and professional every time

Seamless and professional every time. Regardless of who I deal with at Linley and Simpson, it has been a while now, the team are incredibly knowledgeable and professional. Lately I liaise with Ebony and Wendy, can't thank them enough, everything is addressed so swiftly it is fantastic.

Ms · 15 August 2024

★★★★★ 5/5

Trustpilot

Linley & Simpson in Wetherby have been…

Linley & Simpson in Wetherby have been amazing with helping me sell my property.Izzy at the branch has been the one looking after my sale and I can honestly say she has been brilliant!Nothing is ever too much for her to do, she has really made this process so much less stressful.

Rachael · 16 May 2024

★★★★★ 5/5

Trustpilot

Absolutely fantastic branch!

Cannot recommend Linley and Simpson Willerby (and Michelle especially) enough! They have been an absolute pleasure to deal with from start to end of the buying process and have gone above and beyond to support me with both solicitors and offer advice to a clueless first-time buyer! Highly recommend.

Georgina · 9 July 2024

★★★★★ 5/5

Trustpilot

Amazing experience!

We were amazed by the professionalism and care we received at Linley & Simpson! We feel very fortunate and grateful for having met Charlotte Harrison; she made our relocation process feel so easy and stress-free with her expertise and friendly demeanor. We highly recommend her and the team for providing outstanding service!

Inesa · 14 May 2024

★★★★★ 5/5

Trustpilot

Mark met me at the property off Skipton…

Mark met me at the property off Skipton road , he was so friendly and helpful, I hope to apply for this property , I highly recommend linley and Simpson and their agent Mark , he even gave me a lift home as it was pouring with rain , thanks very much

Adaobi · 14 May 2024

★★★★★ 1/5

Trustpilot

Increased rent 3 days before lease renewed and had lots of dangerous practices

Increased rent by the maximum legally allowed 3 DAYS before our lease renewed, so we had no time to find somewhere else to live. Before they told us this, it also took them TWO MONTHS to sort out renewing our lease and changing one of the names on our lease. They did not respond to emails for nearly a month, hardly ever answered the phone or returned phone calls. It also took ages to sort any issues we were having, including a faulty boiler which took three months to sort out. Then when our apartment flooded because our neighbours (also letting with Linley and Simpson and had boiler problems they had reported) boiler burst, we had to move out. It took 6 weeks before they found alternative accommodation and also then we were made move back into our apartment when it did not have any floors. They then tried to increase the rent again. We moved out and they tried to charge us for things that were already listed as issues when we moved in.

S · 26 November 2021