Linley and Simpson Harrogate reviews

★★★★★ 1/5

Trustpilot

I rented a property for four years

I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who went above and beyond, quick to action and maintenance and pleasant to speak with, hence our repeated renewal.Unfortunately, some time down the line Morgans was bought out by Linley and Simpson and that is when our problems began.We weren't actually introduced to a property manager or informed once our former property manager had left the business, therefore we had to communicate to a general email with no idea of who was the appropriate contact. Over the years, we would be contacted by various staff members which made communication, jarring, confusing and inconsistent as we never were properly told who was the most appropriate contact for different issues. Eventually we were given a named property manager however, whenever we contacted her we would receive no reply and be contacted by yet another member of the staff.When we eventually had an issue with noisy neighbours and asked for Linley's support with dealing with it we were rudely rebuffed with very little empathy and no efforts whatsoever to help us resolve the issue which played a very large part in us deciding to leave.When the pandemic happened, we were repeatedly in disagreements as they tried to arrange maintenance and flat inspections despite our repeat explanations that we were shielding due to one of us being incredible vulnerable to coronavirus. Multiple times contractors were booked in without our consent and then turned up without masks.The communication with Linley and Simpson is absolutely atrocious. Every single email from them is just rude, patronising and curt in tone. They are quite sarcastic and very finger-pointy, you are often left feeling gaslighted and unsettled when trying to deal with basic issues. There's no interest in relationship building, only attempts to make you feel inferior as tenants despite renting being a partnership between tenant, landlord and agent.The absolute WORST part of the whole ordeal was trying to regain a deposit. Ours was 865 pounds so a LOT of money to have to negotiate for. Despite us ensuring the property was clean and taking 60+ photos, they argued that because we'd handed in the keys early, mess which occurred AFTER we had left (bearing in mind they could access the property as could the ten viewings they held plus contractors, landlord etc) were still our responsibility, we received rude and gaslighting emails, accusations of mess which we had evidence to prove was not ours, they tried everything possible to squeeze as much money as possible.Interestingly, a colleague of mine happened to be going through the exact same rigmarole to retrieve her deposit and had the same experience. I note from other reviews here that the experience has been the same for other tenants.They were slow to reply and incredibly rude and unprofessional with an aggressive tone. They tried every tactic in the book to try and push us into giving up more deposit ranging from gas-lighting, to aggressive, bullying and harassing emails to sarcastic responses. Had we not have been able to come to an agreement on the deposit, we were fully prepared to take it further with our tenancy deposit scheme, this was also with support from Citizens Advice due to their poor handling of the deposit.Overall, absolutely vile in every way, incredibly disrespectful, cold and aggressive to tenants, unprofessional and disorganised. If you are considering renting a property, do you yourself a favour and steer clear. And God forbid if you are renting there already, take photos, understand your rights and if they try it with the deposit be prepared to go to your deposit resolution scheme. I will be doing what I can to report this joke of an agent to try and protect future tenants from what was a truly awful experience.

Lucia · 18 March 2022

★★★★★ 5/5

Google

I have recently moved and the experience with Linley Simpson and particularly Abi was excellent.Nothing was too much trouble ,alway’s well informed and very professional.I would have no hesitation in recommending Linley Simpson or Abi Hollingworth.

Nick · 15 June 2023

★★★★★ 5/5

Google

I met your agent Mark , he was extremely helpful to me and explained the process of renting with linley and Simpson , he was great and linley and Simpson fantastic to deal with thanks Mark

James · 15 June 2023

★★★★★ 5/5

Google

Linley and Simpson were so amazing . They squeezed me an extra appointment in at short notice . Mark was so knowledgeable about the locations and the apartments he showed me . BRAVO Linley and simpson

Maria · 15 June 2023

★★★★★ 5/5

Trustpilot

Always easy to contact with fast…

Always easy to contact with fast replies, thank you to Matt Kendrick for taking the time to help with meter readings and answer questions!

Samantha · 28 March 2024

★★★★★ 5/5

Trustpilot

Really responsive and transparent

Really responsive and transparent. Reminders of bookings sent via text as well. Megan was a star on the show around

Christopher · 12 June 2024

★★★★★ 5/5

Trustpilot

Samuel was very helpful

Samuel was very helpful . Answered all questions asked. He had a smile on his face.

Irene · 21 August 2024

★★★★★ 5/5

Trustpilot

Been with this agency for 5+ years and…

Been with this agency for 5+ years and great service every time I’ve needed it! Thanks so much Will 😀

Demi · 10 June 2024

★★★★★ 5/5

Trustpilot

Emilia was fantastic in assisting me…

Emilia was fantastic in assisting me with the application and couldn't have been more communicative. Very professional, very corteous!

Cameron · 27 June 2024

★★★★★ 5/5

Trustpilot

Carrie was really helpful when I went…

Carrie was really helpful when I went to view a flat today. Very friendly and answered all my questions.Cheers!

Danny · 27 June 2024

★★★★★ 5/5

Trustpilot

Paige and the team were very helpful…

Paige and the team were very helpful throughout the purchase. She always got back to us quickly.

Lisa · 1 August 2024

★★★★★ 5/5

Trustpilot

Professional and welcoming

Zak Jilaani was very professional and welcoming. All my questions about the property were answered with confidence and certainty.

Lizzie · 26 June 2024

★★★★★ 5/5

Trustpilot

I had a delightful encounter with…

I had a delightful encounter with Ebonie in the Pudsey office yesterday 17 Sept and she was wonderful. My family was running late coming in from London to do our ID check and get our keys. She stayed back after her official hours to help and was very gracious about it. Extremely grateful to her as we would have been stranded otherwise.

Chinweokwu · 18 September 2024

★★★★★ 5/5

Trustpilot

Scott represented his company really well

Scott was friendly, polite and answered all our questions with ease. He communicated clearly and promptly.

Emmaandshaun · 15 August 2024

★★★★★ 5/5

Trustpilot

Thank you Harry!

Working with Linley and Simpson has been a pleasure, Harry Russell has been exceptionally friendly, helpful and responsive. Would recommend.

Ellie · 5 June 2024

★★★★★ 5/5

Trustpilot

The letting agency is great and the…

The letting agency is great and the viewing I had with Zak was excellent. He was friendly and welcoming and the viewing went well.

Maria · 19 March 2024

★★★★★ 5/5

Trustpilot

Amina was great

Amina was great, showed us a flat we hadn’t seen online and was very helpful in sorting everything to help us get signed up to rent

Eddie · 6 February 2024

★★★★★ 5/5

Trustpilot

Really helpful

Recently helped by Susan Lodge, absolutely brilliant helping me with paperwork requests at a stressful time.

James · 14 August 2024

★★★★★ 5/5

Trustpilot

John Hanlon was very helpful and…

John Hanlon was very helpful and professional when arranging my tenancy renewal, which was sorted out within 24 hours. Thank you!

Jim · 16 May 2024

★★★★★ 5/5

Trustpilot

Linley and Simpsons were very helpful…

Linley and Simpsons were very helpful in my search for a property Mark has been super and very knowledgabke ,thank you

Clifford · 15 May 2024

★★★★★ 5/5

Trustpilot

very helpful & knowledgeable

Brad was very helpful and knowledgeable. Hopefully this enquiry will lead to a successful property search!

Annonymous · 12 August 2024

★★★★★ 5/5

Trustpilot

Although we haven’t completed yet

Although we haven’t completed yet, Emily has been amazing. Always returns calls when needed and very helpful with all queries. A true asset to pudsey branch.

Lindsey · 2 February 2024

★★★★★ 5/5

Trustpilot

Viewing with Megan

Megan was amazing during the viewing, was very knowledgeable and helpful, probably the best viewing I’ve had in a long time.

Oscar · 13 May 2024

★★★★★ 5/5

Trustpilot

Spencer was great

Spencer was really helpful and made every effort to get everything processed quickly. He had all the information that we needed to make an informed decision.

Oscar · 1 February 2024