Trusted Agent profile · Harrogate
★★★★★
495 reviews across 2 platforms
16 Albert Street, Harrogate, HG1 1JT
Bridgfords Lettings's office in Harrogate, at 16 Albert Street, is rated 2.5 out of 5 across 495 reviews on two platforms, including 64 Google reviews rated 4.7.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
GoogleRick Manton came out to my house to value the property. He was punctual, helpful and invaluable on his pointers. I would highly recommend speaking with Rick if you want to sell your home.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotChris from Marple Bridgfords!
Chris from Marple Bridgfords!! Chris answered every email I had within 24 hours. He was very understanding about our position during the sale and went above and beyond to speed our sale up when the vendors were dragging their feet! He also kept on top of both ours and the vendors solicitors to keep things moving! Every question I had Chris answered and wasn’t bothered when I kept mithering! He also, rung up to see how we were getting on with the move, which I thought was a very kind gesture! Very happy with Chris’ work with helping us buy a house!
1/5
TrustpilotThe worst experience I have ever had…
The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.
1/5
TrustpilotAvoid this agency by all means
Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.
1/5
TrustpilotWorst renting experience in our lives.
Worst experience we’ve ever had as tenants. We rent a property from Bridgfords lettings Durham Branch. We’ve rented property for many years but have never been in this situation before. We’ve been living without hot running water for months now (comes out the tap like ice). The boiler stopped working in December. Bridgfords sent out an engineer who got the central heating working but couldn’t get the hot water to work. The engineer told Bridgfords that the boiler needs replacing. They still haven’t replaced it. To top it all, they’ve been deceptive in the emails they’ve sent, stating in February that they’d contacted an engineer to fit the boiler and that we should “look out for our phone ringing” only to be now told that they’re “waiting for a cheque to clear”.I can only think the 2.5 stars is because shortly after moving in they badger you with emails to give them a Trustpilot review before you’ve had a chance to see their true colours. Appalling, not worth 1 star.
5/5
TrustpilotUsed Bridgfords Wakefield for Lettings and a Sale
Used Bridgfords Wakefield for Lettings for 13 years and found them very professional throughout. Sold the flat thru their Sales Dept in the last 4 months and again they were excellent. They sorted problems which I was unable to deal with as I was out of area. Sarah Bath and Vicki Fraser were excellent
5/5
TrustpilotExcellent service throughout the whole…
Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend
5/5
TrustpilotFirst home - couldn't have done it without them!
I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. They really eased the stress of moving into a new home. I will definitely be using them again in the future and will be recommending them to family and friends who move within the area. Thanks so much to the whole team at Bridgfords x
5/5
GooglePurchased a house through Bridgfords they kept me updated throughout the sale more so than my solicitor. Rick Manton really was on the case and helpful, would highly recommend.
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
5/5
TrustpilotExcellent customer service received…
Excellent customer service received again from Helen & Natalie at the Yarm Branch, always kept me informed and up to date with the progress of the sale of my house, this is the 2nd time i've used Bridgfords Estate Agents in Yarm, very professional and would highly recommend them to anyone.
1/5
TrustpilotBeware
Beware! If you are a first time buyer bridgfords Stalybridge will not let you buy a property unless they do a mortgage through them, they are not interested in anything other than selling you a mortgage and the rates they offer are rubbish, they just offer the one which pays them the most comission! They are also rude and ignore calls and emails AVOID
1/5
TrustpilotI would not recommend using Bridgfords…
I would not recommend using Bridgfords based on my recent experience.
1/5
TrustpilotDO NOT USE THESE!!!!
DO NOT USE THESE!!!!The worst estate agents ever. If you’re considering them, do not do it. So at the end of October i needed to move out. So i found a flat, viewed it, applied, got accepted. So obviously i handed in my notice at my current housing. I requested to send my boyfriend to pick the keys up as i was in work until 6pm. Double, tripple checked if they needed any confirmation for him to collect them. Was advised they needed nothing as they would recognise him from the viewing. At the point of the keys being handed over they told my boyfriend he had to sign on my behalf… As the estate agent walked my boyfriend up the stairs of the flat she advised him that some pidgeons had broken in and pood all over the floor. Baring in mind at this point, i’d spoken to her on that day and paid over £1000 to their company. It is just me on the agreement so it’s a breach of DPA that they advised my partner that and not me on the call where i paid them money. I asked to get keys early so i could move in my stuff. So with the bird poo all over the floor i did ask how they expected me to move my furniture over that. After confronting the company about advising my partner to sign my name i was advised WE should have known that was wrong. It took a week to sort this out, i have now had to find other housing as i had about 2.5/3 weeks until im a 19 year old homeless person… After displaying my annoyance to the company the rudely asked if i could live at my parents or my boyfriends… I have finally managed to get keys for a new flat however now i only have 4 days until my tenancy runs out. Baring in mind i work 7:30am-6pm so now i’m having to rush everything in 4 days. Also, the day i picked up the keys i was told they didn’t have the key for the front door of the flat building which is by the car park. So now i’m left with 4 days to move my stuff in & no access to the building. I must admit, i do have a key to the other door on the building. however to get to that door you have to cross a bridge, go up and down some stairs therefore is the complete opposite of convenient. This estate agents is a joke and has only caused me stress. If i didn’t have limited time to leave my current property i would not be staying with them.
5/5
GoogleDealing with Bridgfords has been a positive experience for us during what has been a troublesome chain at times. Michael in branch has kept us updated every step of the way whilst also managing our expectations. We are hoping not to move house again but if we were to then I would not hesitate to contact Bridgfords in Harrogate, thank you all.
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
1/5
TrustpilotAbsolutely disgusted with this place
Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!
5/5
GoogleHelen from Bridgeford Harrogate is wonderful, very professional and always keen to give her best service!
Many thanks Monika for your glowing 5* review of your experience with our local Bridgfords branch. Best wishes, Lucy.
5/5
TrustpilotThank you to Danielle and the team for…
Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best
5/5
GoogleFantastic company to work with. Have just bought a new home with them which completed this Friday just gone. 12/04/2019. Fantastic help and advise from their mortgage advisor Stephen white and regular clear updates/ checking in from Micheal ward the sales negotiator. We were never left in the dark about any situation. Will definitely be using them again in the future. Thank you.
Thanks Luke for leaving a review and 5* rating. Kindest regards, Mark
1/5
TrustpilotThese agents act like robots
These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents
5/5
TrustpilotMacclesfield Branch
James and his staff at Macclesfield Branch were marvelous from day one. Always very helpful and friendly. In particular Alex helped me through what was a very stressful time, she always answered my queries and helped me to solve most of them. I would fully recommend them .
5/5
TrustpilotKatherine and Liz at Bridgfords…
Katherine and Liz at Bridgfords Lettings in Stockport have provided nothing but first class service. Found us a tenant in the first week of the property going on the market. Kept us updated throughout the whole process with constant emails, phone calls and text messages. Would highly recommend. Excellent customer service. ⭐️⭐️⭐️⭐️⭐️
1/5
TrustpilotBeyond unprofessional; like a school playground!!!!!!!!!!!!!!!!!!!
This estate agent is only interested in acting for the buyer, bending over backwards to help them, despite the fact clearly the seller was paying their fee! They do very little work to earn their commission; in fact less than average. They never answer the phone, it always goes to voicemail, no matter what time of day you telephone. They cancelled 10 block viewings because the buyer who first viewed the property demanded they did; well dodgy, because at the 12th hour, less than 24 hours before completion, Solicitor calls to say we need to sign a new contract as the buyer's name has changed!!!!!! Bridgfords failed on every count, did not keep me updated whatsoever, just constantly put pressure on as to when completion could take place, despite knowing from the outset I had to find another home to live in; demanded a survey after 3 months, despite saying buyer was a cash buyer and did not need one!!! I would not use Bridgfords ever again in any way, shape or form, and no way on God's earth would I recommend them, not even to my worst enemy!
5/5
TrustpilotLinthorpe Road Branch
Fantastic service from the Linthorpe Road branch. Sophie has been so supportive and helpful helping us apply for our perfect family home. She has kept us up to date and informed at every step. We cant wait to move in now. Thank you
1/5
TrustpilotDo not use this company
Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.
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