Bridgfords Lettings Harrogate reviews

★★★★★ 1/5

Trustpilot

Bridgfords York…

The worst letting agent I have ever had the misfortune of dealing with. Refused to contact the landlord about important fixes that needed to happen (didn’t have a working shower for 2 years!) and when I tried to follow up I was fobbed off every time, or hung up on! We paid to change the tenancy agreement to reflect my husband to be on the agreement which they never did and lied saying it had been done. They blamed us for a radiator falling off the wall a week after it had been poorly fitted. They sent us a tenancy check out before serving us notice and finally when we served counter notice they didn’t contact us at all about our move out. We had to drop the keys off at the office to where they didn’t say a word and had no idea we were even moving. Avoid at all costs!!!!

Steph · 3 December 2021

★★★★★ 1/5

Trustpilot

Bridgeford's Estate Agents in Poynton

Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).

Suz · 1 December 2021

★★★★★ 1/5

Trustpilot

Comical agency who take no responsibility for their actions

I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.

Joshua · 30 November 2021

★★★★★ 1/5

Trustpilot

Manchester office

If there was a minus adoption for our experience I would have posted -10.Shocking experience from the day we were handed the keys to a rental property from the manchester branch Flat Hanes over in an appallingly condition not fit for a pig!Subsequent customer service without exception the work that I have experience having run my own business for the past 25yrs. AVOID

JG · 27 August 2023

★★★★★ 5/5

Google

we have found the team in Harrogate very professional and proactive in making sure that everything runs smoothly. They have on occasion gone above and beyond what we expected from them and we were extremely appreciative of the service they provided. We would have no hesitation in recommending them.PositiveResponsiveness, Professionalism

Fiona · 16 June 2021

★★★★★ 1/5

Trustpilot

Viewing inefficiency

Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).

Marcus · 26 October 2021

★★★★★ 5/5

Google

We liaised primarily with Richard and Helena, both lovely people who seem to genuinely care about providing a quality service and accommodating your needs as a tenant. We wanted to move in a few days earlier than was convenient and they went out of their way to make that possible. Would recommend to all!

Ezra · 16 June 2020

★★★★★ 5/5

Trustpilot

Spoke to Tom about renting a flat

Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️

Elliehope · 25 April 2023

★★★★★ 5/5

Google

We have been working with Rick at Bridgfords in Harrogate and he has been very helpful throughout the entire process!

Liam · 16 April 2024

★★★★★ 1/5

Trustpilot

Zero focus on the customer

Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.

JP · 16 March 2022

★★★★★ 5/5

Trustpilot

Gregg Cameron from Brigfords Newcastle…

Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.

Lloydy · 3 October 2019

★★★★★ 1/5

Trustpilot

No show

We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.

Charlotte · 12 January 2024

★★★★★ 5/5

Trustpilot

Ellie and Joe were very helpful and…

Ellie and Joe were very helpful and made the process of buying my first home easy, quick and straightforward! Would recommend both Estate Agents for anyone looking to purchase :) Thanks so much!!

Customer · 8 May 2021

★★★★★ 1/5

Trustpilot

Worst estate agents

If I could give 0 stars I would, the lettings department at. Bridgfords Gosforth are awful. We used to rent a property that was managed by them a few years ago and that experience was awful. But recently I had seen a property that looked good and I thought I would try even though it was managed by them.Biggest mistake, rang up to arrange a viewing only to be told that they were taking it off the market until the tenant had vacated. They said they would contact when they were doing viewings, one week later I saw that the property had been let! I rang them to discover that someone had taken the property. I said that we had not even had a viewing but they said the person had offered the money. I said that was not even given as an option to me. She then couldn’t even explain the rules about when a property can be viewed. They are useless.

Eleanor · 25 June 2021

★★★★★ 5/5

Google

I have rented my property via Bridgfords for nearly three years now. I normally speak to Helena who is always positive, professional and ready to help with any issue I may of have had with the property no matter how small. Really good estate agents, definitely recommend.PositiveResponsiveness, Professionalism

Gregory · 16 June 2021

★★★★★ 1/5

Trustpilot

CON ARTISTS!!!!

CON ARTISTS!!!!! Absolute shocking behaviour from the Knutsford branch. We were told that our mortgage in principle was not acceptable so we had to go through their mortgage broker to get one in order to arrange a viewing for the property, as we liked the house we agreed to this. We put in an offer and a few days later the estate agent called us to tell us that the offer had been accepted, to which she then asked if they can proceed by using their in house services for the mortgage broker and solicitors. We said we would like some time to decide on these to which they replied ‘well the whole reason the seller accepted your offer was because you were going to use our in house services’. This was never agreed and we’d actually already told them we would be looking at sourcing our own solicitors etc prior to the offer being accepted. I was then told that if this was the case then they would have to let the sellers know as they might change their mind. They continued to phone us to rush us into deciding who we were going with basically trying to bully us in to using their services by upping the pressure. The next day at 10am we received a call from the mortgage broker who works for Countrywide, stating that the seller had received a significantly higher offer and that if we did not have the information for the mortgage/solicitor then they would notify the seller that we are not using their in house services and this could mean that the seller would change their mind. At this point it hadn’t been 24 hours after hearing our offer was accepted. This is basically a dirty sales technique to pressure you into going with their services out of fear you might loose the house. I told the mortgage broker that we had found our own mortgage and solicitor and gave the information, to which the mortgage broker responded “so you are not going with our services, therefore I will have to notify the sellers of this as it may change their decision” (this was said in a very hostile way). We received a call an hour later to say that the offer had been taken off us as the seller was needing to review all the offers again including new ones. Funny how 20mins after this call we then had the offer accepted again. We continued to stand our ground and refused to feel bullied into using their services out of fear of losing the house which is exactly how they were trying to play us. Basically the mortgage broker will charge you £550 in fees just for sourcing you a deal that you can simply find online yourself for FREE. Bridgfords gave us a quote for a solicitor again through Countrywide and the fees were overpriced, and after reading numerous bad reviews about their service I found my own solicitor that had much better reviews and their fees were £400 cheaper.So all in all I saved myself £950 by standing my ground and not being pressured into using their in house services. After all it is your LEGAL RIGHT to source your own mortgage through your own mortgage broker, and to choose your own solicitor. Don’t be manipulated into making a rushed decision. I feel sorry for anyone that has already fallen into this trap, or is going to in any future purchases. This firm should be reported as it is unfair on people who do not know any better. It’s easy to see how more vulnerable people could be manipulated this way if they know no better about their LEGAL RIGHTS.

Calvin · 9 June 2021

★★★★★ 5/5

Trustpilot

Excellent morgage advisor

I had a fantastic experience with Rebecca Kennedy mortgage advisor at Bridgfords in Middlesbrough.

Melanie · 3 September 2025

★★★★★ 1/5

Trustpilot

Bridgfords in Manchester are pretty…

Bridgfords in Manchester are pretty horrendous. The only two people who are nice, friendly and helpful are Daniel and Jo. Everyone else we spoke to has been rude, flippant, and even accused us of not paying.To be honest, I should have known considering we moved into a flat that was supposed to be cleaned and painted and it had food up the walls, yellow blind, dirt everywhere that this was not going to a great start. We had an early tenancy agreement exit which the landlord agreed to do if another tenant is found. This was a stressful process as the staff put a pic of the front of the building on right move and that’s it, so obviously not a lot of interest rolled in and we were liable until august having just bought a house. So we were keen to get a new tenant.I finally spoke to Jo and Daniel who were super helpful and asked me to supply some good pics of the flat, they uploaded them and surprise surprise lots of interest and someone took the flat.We left at the beginning of May, we were told by one of the Charlotte’s to only pay the days we were going to be there (around £140), when we rang to confirm this with one of the other Charlotte’s she was incredibly rude to my partner, toldhim there were no notes to reflect that and “we can’t just pay what we want when we want” - I have literally never experienced a professional speaking to someone like that, she was really condescending and made it out like it was our fault.Fast forward a few weeks, we paid the full rent for the month of May, despite moving out on the 3rd May and we were told we would get a refund of the extra we paid (£610) once the new tenant was in. They moved in on the 10th as per confirmation from BridgfordsWe have rang every day to check on this and they said it was being processed, I rang again today and it was told “there is no evidence of you paying”....We sent the evidence (receipt sent to us by bridgfords) and now they’re processing it again.The biggest issue is the miscommunication, nobody noting anything on the account, staff “not being able to see payments” we have paid, and literally no one talking to each other. I would steer very clear of this estate agents if you work full time and can’t be dealing with ringing them to chase absolutely everything.It’s a shame, as Jo and Daniel are actually really good and helped us massively. There are a few people in that office that need some customer service and account training and I really genuinely feel for anyone else having to deal with the majority of them. It’s been an absolute shambles.

Nat · 14 May 2021

★★★★★ 1/5

Trustpilot

Really appaling level of service as a…

Really appaling level of service as a tenant - wrongly accused us of being in arrears three times in 12 months and tried to take £1150 from our deposit. No apology, sometimes just didn't reply to messages and treated us as if we were trying to swindle them! Matthew Healey particularly condescending and bad customer service. I would say to avoid this company at all costs - you'll regret going with them because once they've got your money they won't care.

Joe · 5 May 2021

★★★★★ 5/5

Trustpilot

Bridgfords Bamber Bridge

If you want to sell your property quickly be well updated, able to call them at anytime for updates and advise, get lots of potential buyers through the door and liaise with an enthusiastic and very polite team, then this is your estate agent. They have hands down out performed my expectations so far. We have marketed with another estate agent who to be fair have been completely out performed by this team in all aspects. Well done so far Bridgfords Bamber Bridge, hopefully soon to complete, and you will be receiving your well earned fees.

Shaun · 4 May 2021

★★★★★ 1/5

Trustpilot

Beyond awful

It is difficult to know where to start to detail the poor service, appalling communication and general incompetence, arrogance and rudeness of the ‘Senior Executive Branch Manager’. From our very first interaction with him he has proven himself to be unable to actually listen to what you are asking. This company booked 5 viewings on our property without letting us know that there was more than one and that was just the start of the terrible communication. Continued with not actually telling us our buyer was in a chain (we will never know if this was an oversight or deliberate) and ended up in the agent cutting all communication and contact with both us and our buyers when we were left with no option but to communicate directly so as to not allow the whole thing to collapse the day before exchange because the agent ceased to facilitate communication and went home early. Glen took a difficult and stressful situation and antagonised it with rude and somewhat aggressive and provocative behaviours. I knew Bridgfords had a poor reputation, more fool me for ignoring that and giving them the benefit of the doubt.

Holly · 12 March 2021

★★★★★ 5/5

Trustpilot

Move from Edinburgh to York during Covid

I lived in Edinburgh and was trying to re-locate during the start of Covid. I was unable to buy in York to co-inside with my sale so I had to find a let. Lauren and Emily from Bridgefords helped me to do that explaining all the steps and helping to take some of the stress away. Also managing to re-let the property once I found somewhere to buy. Very friendly and helpful even though I know they were extremely busy.

Jean · 11 March 2021

★★★★★ 1/5

Trustpilot

Deeply unethical letting agent

Deeply unethical letting agent, even by industry standards. During our tenancy we maintained the property to a high standard and did not miss a single payment during a three year period. Whenever an issue arose with the house (inc. but not limited to broken boilers, faulty fixtures and broken utilities) they would delay as long as feasibly possible on behalf of the landlord, leaving us without equipment we were paying for. Upon leaving the property, they (and by extension their holding company Countrywide) arbitrarily raised a number of questionable charges against us at exorbitant rates and did not adjust charges when we proved a number of them unfounded. We are currently in the process of disputing the charges with a third party and their conduct continues to be unprofessional, as they delayed official response until the latest possible juncture.In my experience all letting agents will provide their own frustrations, but this company is not to be trusted.

Jack · 8 March 2021

★★★★★ 1/5

Trustpilot

Bridgfords Alsager Branch - absolutely awful! Do not use!

Bridgfords is an absolutely awful estate agency. I would not recommended. The branch in Alsager (ST7) is never open, never returns telephone calls to book viewings, you have to leave a message on an answer machine but they never ever call you back. In the end, after waiting weeks for them to book a viewing on a property I ended up putting a note through the house that was up for sale addressed to the vendor saying I was interested but couldn’t get through to Bridgfords . The vendor telephoned me that day and said Bridgfords had never contacted her about me wanting to view the house. I am now purchasing this house, I was a serious buyer - they just don’t care. They have never returned my calls throughout the sale, they weren’t even bothered when I was trying to contact them to put an offer in on the house! Maybe they had somebody else lined up for it, maybe a friend of the estate agents, to this day I do not know! Poor customer services, do not sell your house with them. They just want the commission but don’t provide a service to warrant it. Terrible, terrible service.

Gareth · 5 March 2021