1/5
TrustpilotVery disappointing,Not trustable each…
Very disappointing,Not trustable each time different story s. If you have property never go with this agency. Simply time wasting my own personal experience.
Trusted Agent profile · Harlow
William H Brown Harlow reviews
★★★★★
1,554 reviews across 2 platforms
15 Broad Walk, Harlow, CM20 1HX
William H Brown's office in Harlow, at 15 Broad Walk, is rated 2.7 out of 5 across 1,554 reviews on two platforms, including 372 Google reviews rated 4.8.
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Reviews
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid
If you don't use William h Brown's in house Mortgage Adviser, you have no chance of buying a property on their books!
1/5
TrustpilotTerrible after sales service...never…
Terrible after sales service...never recommend or use their recommend solicitors fosters. Such a terrible experience no customer care or empathy...don't listen to instructions...still on going a complete nightmare.
2/5
Trustpilotstaff mistake rate very high
staff mistake rate very high. high fees and lots of extra charges. poor photographs of house so had to take my own photographs. sloppy and incompetent staff. sacked them today.
1/5
TrustpilotI'm trying to end my tenancy
I'm trying to end my tenancy , sent notice already no answer it's been 3 weeks completely useless.Never will rent from them or use them this lifetime.
1/5
TrustpilotVERY POOR
VERY POOR, Had a valuation book, never turned up and no contract to say they were going to be late....... AVOID.....
5/5
GoogleFriendly and professional, always kept up to date with feedback on viewings and once a buyer was found the team made sure everything was going smoothly. Thank you
5/5
GoogleHonest, Reliable, friendly & super knowledgeable team. Would Highly RecommendPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBeen excellent from day one with the sale of my property. Everybody ive dealt with has been great. Would highly recommend
5/5
TrustpilotBrilliant
Bought a house with these guys, very happy with the experience, always helpful and friendly. Would highly recommend
1/5
TrustpilotAppalled at the service we have…
Appalled at the service we have received from William H Brown. Sneaky estate agents that don’t have your best interests at heart. Won’t be using them again.
5/5
GoogleThe service, help, courtesy and communication was absolutely first class. Would have no hesitation in using William H Brown in the future or recommending them to others.
1/5
TrustpilotThe staff is very slow and rude
The staff is very slow and rude. The gentleman 'Jeff' and others are un professional, have no knowledge about any property.
5/5
GoogleVery friendly and very helpful all of the guys much thanks for everything
1/5
TrustpilotCupel of time reporting damage fance…
Cupel of time reporting damage fance and nothing be don renting agents do not do any maintenance and landlord don't care aboutReally bad renting agent not recommend
1/5
TrustpilotWould give zero if possible- awful…
Would give zero if possible- awful company keep pestering you years after rejecting their services
5/5
TrustpilotVery good top agent
Very helpful go and see Charlie at the Romford shop if you want to sell your house very good agent
1/5
TrustpilotDid you know after the property…
Did you know after the property ombudsman you can complain to ARLA.We need to stop the bad service and loss of income to us individuals
5/5
GoogleWhole branch team are very professional and act in your best interest! Very Friendly and honest. would definitely recommend.
4/5
GoogleVery helpful and enthusiastic, unfortunately weren’t able to get a property for us as we bought elsewhere but would definitely recommend these guys.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
1/5
TrustpilotCross Gates
Cross Gates, LeedsAbsolutely terrible experience. Phones not answered. Messages not passed on. The weekly update happened once. No vetting of people looking round. Never again.
1/5
Trustpilotwilliam h bown
roberto.duca
5/5
GoogleProfessional service, property sold at breathtaking speed. Always someone available in the office to talk toPositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
