William H Brown Harlow reviews

★★★★★ 5/5

Google

I believe it's important to acknowledge when one shows exceptional client service and so I would like to thank Charlie Harwood at the WHBrown Harlow branch for his exceptional professional service provided in managing my two B2L flats. Charlie is quick in responding to issues that arise, which unfortunately has been rather frequently of late. He is very good in staying on top of things and following through, always keeping me and my tenants informed. Thank you, Charlie. Keep up the good work!

Constantine · 16 February 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

With apologies to Theresa Yearwood for the delay in doing this feedback (renovation delays have led to several months of disruption), I first came across Theresa in William H Brown, Harlow with a friend of mine who was familiar with buying and selling properties. From start to finish, Theresa displayed a professional, friendly and supportive approach as she strived to secure me the best mortgage deal. This was my first property purchase ever, in midlife, after renting since my teens. Unfortunately, a mortgage was not issued for the first two properties I offered on due to their condition (extensive damp etc.). I was subsequently gazumped on a third property before finding the wonderful place I now call home. At short notice, the vendors needed to complete the sale by a specific deadline to avoid incurring extra costs. Thanks to Theresa’s diligence, pulling out all the stops to get my mortgage offer updated, the transaction was completed in time. If you require a broker I am delighted to recommend Theresa.

A · 29 August 2025

★★★★★ 5/5

Google

A huge thank you to Ben, Spencer, Kian - to name just a few of the fantastic staff at WHB. 100% support from all the team at every step of the way. We had some hurdles to jump and deadlines to meet but with their professional, knowledgable and supportive help we achieved our goal. Couldn’t ask for more. Thank you the lovely ‘welcome pack’ we received when we picked our keys up - the icing on the cake.

V · 29 August 2025

★★★★★ 5/5

Google

We used the Harlow branch and I cannot stress how amazing the team are there. We dealt with Spencer, Sam and Ben and all of them went above and beyond, were always available, answered all questions, helped with the understanding the steps along the way and were always so supportive and proactive . I highly recommend them and will be telling all friends and family to do the same.

Rachel · 28 September 2025

★★★★★ 5/5

Google

We highly recommend the team at William H Brown. Ben was amazing throughout the process of selling our house and he was incredibly proactive when things got delayed within our chain. Thank you so much to the whole team. We highly recommend Ben and his staff. 5 star service indeed!!!

Julie · 16 March 2026

★★★★★ 5/5

Google

Recently been dealing with the Lettings team who I engaged to let a small flat in the Old Town.. The day after completion met James and instructions were given in the morning. By the afternoon, it was on Rightmove and within 2 days 7 viewings were arranged. By day 5, there were 3 firm offers on the table. Wasn’t really expecting such a response. Anyway, the flat was occupied within about 3 weeks with everything to do with the tenancy done for me. It really was seamless. So big thanks to Amber, Chloe and James for all your advice and guidance. You are a proper team and it’s so refreshing to see this these days.. Kind regards. Graham C

Graham · 2 December 2024

★★★★★ 5/5

Google

I recently rented a property through William H Brown and my family and I couldn’t have been more pleased with the experience. From start to finish, Chloe and Amber was incredibly professional, responsive and genuinely dedicated to helping us secure our property. Chloe took the time to understand our requirements and went above and beyond to help us and was always available to answer our questions, provided us with detailed information and guided us through the entire process. She made what could have been a stressful experience quite smooth. We highly recommend William H Brown to anyone looking to rent or buy a property.

Kristal · 25 September 2024

★★★★★ 5/5

Google

As a first time landlord, I can not express how supportive and understanding Chloe has been throughout the whole process of finding a tenant for my flat. Being quite house proud, I have to admit that I have been quite high-maintenance about who to let my flat to but not once did Chloe make me feel like I was hard-work or asking for too much. She has been on hand to answer every question or worry I had, or asked Amber to contact me almost immediately if it’s something she wasn’t sure of. I feel confident that the team there will help look after my property and would recommend them to anyone thinking of doing the same.

Izzy · 23 September 2024

★★★★★ 5/5

Google

I’m not usually one for leaving reviews, but I believe in giving credit where it’s due. My partner and I, with one child and another on the way, had been struggling to find the perfect family home. After dealing with numerous disingenuous and untrustworthy agents, we were beginning to lose hope and wonder what had happened to genuine human decency. That was until we connected with Amber, the Lettings Manager at William H Brown. She was a breath of fresh air, the complete opposite of every other agent we had encountered. From the first phone call, she was lovely, attentive, and truly helpful. She did exactly what she said she would, including calling back promptly when needed. It felt like we had an ally on the inside, someone who genuinely cared about our search and wanted the best for our family. No words I can type here truly do justice to the positive experience we had with Amber. If you’re looking for an agent who embodies professionalism, warmth, and integrity, Amber, at William H Brown, is the one to trust.

Adrianos · 23 September 2024

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 4/5

Google

Rented out my first apartment through William H Brown and honestly I can say it was the nicest experience I ever had. Any questions or queries that I had, James made sure to answer them with as much information as possible.They were always prompt at responding to queries at every stage of the process . And ,the whole WHB team was approachable.I highly recommend William H Brown for their outstanding service and support. Special Thankz to James.

ALEENA · 16 October 2024

★★★★★ 5/5

Google

Theresa Yearwood made my experience of buying my first house seem easy and straight forward from the very first moment I met her in branch all the way to the completion date. She was always on hand via email, text or phone call to answer any questions I had, especially as I was a first time buyer and had no idea what I was doing. No question felt like a stupid question and she aided me along the way. I would highly recommend her services.

Melissa · 17 August 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Overall, it was a wonderful experience. Chloe and James were always prompt and helpful in responding to my queries and questions. I am extremely pleased with the level of service and support provided by the William H Brown team.

Priaanca · 20 December 2025

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

My experience with James, Chloe, and Amber from W H Brown, Harlow, was absolutely exceptional! Renting out our first home seemed like a daunting task, but they made the entire process smooth and stress-free. James, provided invaluable insights and guidance right from the beginning. He patiently answered all our questions and concerns, ensuring we felt confident in our decisions.He was able to process a lot of information and deliver solutions. Chloe's professionalism and attention to detail were remarkable. She meticulously handled all the paperwork and logistics, ensuring everything was in order and on time. Her communication skills were excellent, keeping us informed at every step of the way. Amber's dedication and commitment to finding the right tenants for our property were truly impressive. She went above and beyond to showcase the best features of our home and attract potential renters. Her friendly demeanor and genuine enthusiasm made the whole process enjoyable. Thanks to this incredible team, we found tenants quickly and effortlessly. I cannot recommend James, Chloe, and Amber at W H Brown highly enough.

Kim · 10 May 2024

★★★★★ 4/5

Google

From our initial conversations and throughout the whole process, James and his team has been professional. They were highly knowledgeable about the local market and made sure we always felt like a priority. At each step in the whole process, James and his team came through with their commitment to excellence. As this was our first time putting our property to rent and we were anxious about the whole process but the team at William H Brown Harlow helped us and guided through each step, they keep us updated on regular basis. What more we can ask for, our property is in best hands

Sheena · 10 May 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026