William H Brown Harlow reviews

★★★★★ 5/5

Google

So far it has been a wonderful experience working with the team. From the initial market appraisal by Sam, through to corresponding with Ben and Spencer, the team are amazing, highly professional, and approachable. Not forgetting Claire in admin. My house went on the market and within a week, SOLD STC. The team worked proactively and incredibly hard to find a suitable match for my home. The many questions I had, were swiftly answered by Ben after 6pm. That is great service. I am still in the early stages of the process, however, I have every confidence in the team to keep me informed and chase solicitors if needed. I hope the rest of the conveyancing process runs as smoothly.

Zarna · 10 April 2024

★★★★★ 5/5

Google

Exceptional I cannot recommend this letting agent highly enough. From start to finish, the entire team provided a truly tailored and supportive experience during what was a very difficult and stressful process for me. I would especially like to recognise Jamie, Amber, and Chloe, who were all absolutely exceptional. They supported me consistently, guided me through every step, and reassured me throughout the whole journey. Nothing ever felt like too much trouble, every question, big or small, was answered with patience, clarity, and kindness. They genuinely went above and beyond to make the process as seamless and straightforward as possible. The personal touches, including a welcoming pack when I moved into my new home, really stood out and made a huge difference; it made me feel valued and reassured. Having dealt with multiple letting agents in the past, I can honestly say this experience has been completely different. I am genuinely humbled to have been supported by such a caring, professional team and feel confident and reassured moving into my new home because of them. Thank you again to Jamie, Amber, and Chloe for all your hard work, dedication, and compassion, it has not gone unnoticed and is deeply appreciated.

Katy · 20 December 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with William H Brown's exceptional team, and I couldn't be more impressed. Amber, James, and Chloe made our move from London to our dream property seamless and stress-free. Amber's expertise and dedication ensured we found the perfect home, while James expertly handled the transaction process. Chloe's organization and support were invaluable. Thank you, William H Brown, for an outstanding experience. Amber, James, and Chloe went above and beyond, making our transition unforgettable. Highly recommended! ⭐⭐⭐⭐⭐

Ismael · 11 March 2024

★★★★★ 5/5

Google

Amber and her team at William H Brown Harlow have been managing our property for around 3 years now. The quality of service we receive is of the highest professional standards and it's extremely reassuring knowing our property is in good hands. We are kept well informed of anything that occurs and appreciate all the hard work that goes on in the background. Thank you!! Gary

Gary · 4 November 2024

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

I shopped around a few places when I decided to let out my flat, and decided on William H Brown. No regrets at all, the team have been fantastic, particularly Chloe and Amber, who have guided me through the process from the start, and are always available to help with any issues. Deniz, the mortgage advisor at the Stevenage branch, has also been really helpful. I was able to get tenants in within a few weeks of the viewings. A very friendly and efficient team, and it's good to be able to pop into the branch and see them in person if needed.

Danielle · 11 January 2024

★★★★★ 1/5

Google

HOW does this agency get away with over pricing properties and reducing them just a few weeks into their listing? Am aware for a fact that the negotiators are targeted for driving down the prices once the valuations / listings are won. They are an absolute disgrace to the estate agency industry. Would never use them to sell my home. If you value honesty and integrity, don’t use them.

J · 16 February 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

Myself and my husband had a very positive experience with the Williams H Brown team at Harlow. This is the second time we're renting through them and we had a seamless experience, from scheduling viewings, to the final process of signing contracts and moving in. We still live in one of the properties and their swiftness to address issues is great. Thank you so much Chloe, Jamie, Amber and Reece. Evalsam &Joel.

Caleb · 10 May 2024

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Rented out my apartment through William H Brown and honestly I can say it was the smoothest experience ever. Any questions or queries that I had, Chloe made sure to answer them with as much information as possible and as soon as possible. She always went above and beyond and I don’t have a single bad word to say - would definitely highly recommend!

Nikara · 23 September 2024

★★★★★ 5/5

Google

William H Brown provided marketing service and guidance in letting my flat. They provided a very professional and friendly service, keeping me informed at all times and getting my flat re-let very promptly. I would strongly recommend their services. I have again used the services of Amber Stevens and her team at William H Brown (Harlow) to market and let my property and am pleased to say the level of service and care remain at the same high standards as last time. Strongly recommended!

Paul · 16 November 2023

★★★★★ 5/5

Google

Spencer from William H Brown has been very professional and patient from day one of our house search journey. We ended up choosing a house sold by a divorcing couple and Spencer was instrumental during the negotiation and purchase process. He would regularly check in with everyone and make sure the process kept moving forward. It's been a very long and exhausting journey but thanks to Spencer we finally reached the finish line.

Mariat · 10 April 2024

★★★★★ 5/5

Google

Thanks To Amber, Chloe and Jack for being so helpful in securing my new apartment. The were lovely to deal with, got back to my questions quickly and were ready to help where they could. Thanks a lot guys!

Chris · 7 August 2025

★★★★★ 5/5

Google

Holly has been so helpful. Really happy with the service provided with my house move

Amber · 16 March 2026

★★★★★ 5/5

Google

Amber has been amazing, she has a very calming personality and has put my mind at ease through the whole process. She’s knowledgeable, knows what she’s talking about and goes above and beyond.

Anna · 28 September 2025

★★★★★ 5/5

Google

We rented a property with WH Brown and the staff were so awesome to us. Thank you Amber amd the lettings team.

Abigail · 8 January 2026

★★★★★ 5/5

Google

Chloe goes over and above will help you find your perfect home. I was looking for somewhere to live, and Chloe was able to make the whole process, smooth and seamless. Amber was amazing at setting up the insurance for the property, which took a lot of pressure off with my busy schedule. I can’t recommend this to him enough when you were looking for somewhere to live and also amazing customer care that goes above and beyond. A huge thank you to Chloe and Amber 🧚.

Ross · 13 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Google

William H Brown Estate Agents in Harlow made moving into our first rental property so easy and stress-free! A massive shout-out to Chloe and Amber for all your help throughout the process - you were both so friendly, professional and always …

Demi · 16 June 2025

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

I recently rented an 2-bed flat with William Brown. Super friendly staff, everyone always is polite and helpful when you talk on the phone. In particular Amber is great! She really goes beyond to make you feel special and you never feel this is a transaction but instead you feel cared and looked after. They even throw in a little welcome pack when getting the keys to your place! I recommend William brown Harlow team, they are great! Best agency I have ever dealt with. The renting crisis isn’t easy at the moment but they made it stress free and smooth.

Portia · 18 August 2023

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026