Trusted Agent profile · Harlow
★★★★★
1,583 reviews across 2 platforms
15 Broad Walk, Harlow, CM20 1HX
William H Brown's office in Harlow, at 15 Broad Walk, is rated 2.7 out of 5 across 1,583 reviews on two platforms, including 400 Google reviews rated 4.8.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
3/5
TrustpilotExcellent service from day one.Nothing…
Excellent service from day one.Nothing was to much trouble in contacted with updates constantly .All staff friendly ,helpful an polite.Top Mark's to Selene who went that extra mile an beyond for what wasn't a straight forward case,she was patient ,diligent an very reassuring an friendly.Thanks all team.Gloria Elden..
1/5
TrustpilotDo not go there
Do not go there. Harlow, Essex especially. Horrendous experience. In a nutshell cost us £12, 000 commission for doing absolutely nothing while another agent sold our house, leeches, money, money. Read the mouse print, and go with multiple agents instead of sole agency with these cowboys.
1/5
TrustpilotThey were quick to take £200 off us for…
The St Albans branch were quick to take £200 off us for an EPC check which we had done already, but they insisted another one had to be done by them. After he walked out the door we were effectively forgotten. Zero effort and zero customer service.
2/5
TrustpilotVery poor experience so far
Very poor experience so far, the staff simply don't communicate with each other within branch or with other branches, we are now 19 days since we went to get my wife added to the tenancy agreement, still waiting for it/
1/5
Trustpilotseller not getting best price
son placed higher bid for a property and it was sold at a lower price, if i was the seller i would not be happy. no chain involved first time buyer. having read previous reviews it looks like this sort of thing as happened before
5/5
GoogleExcellent service. Amber has made our experience fantastic, we are so happy with how we have been treated and the process so far. Would highly recommend William H Brown over any other estate agents. Thank you again AmberPositiveResponsiveness, Professionalism
5/5
GoogleRachel and the whole Team were fantastic from start to finish. The kept me informed at every step of the way (unlike some of their competition!) and were more than willing to help with any questions I had. I would thoroughly recommend them.
5/5
GoogleWe have used Theresa twice to secure us with a mortgage and both times she went above and beyond to help us... always kept us up to date with everything! I will 100% use Theresa again and recommend her services to anyone :)
1/5
TrustpilotCouldn’t trust them
Bidding on a house and was pushed for more and more money. Caught the estate agent out in a lie and just had a bad feeling so decided to walk away from the house due to their handling of the house sale.
5/5
GoogleVery professional from start to finish. Viewed a couple of properties through them and bought the second one we viewed. They chased everything o wanted them to chase! Ben (manager I believe,at the time) runs a great team there! Thanks for the great service! :-)
5/5
TrustpilotLisa Shelton
Lisa SheltonSales Progressor-thank you for all supported you gave for us.We are grateful that we could always turn to you and you acted where it was necessary.
1/5
TrustpilotHopeless
Have tried to view a house for sale which they are handling. No call backs, no viewings, whole thing now sounds very suspicious and my guess is that they have a "favoured" buyer, i wonder why. . . We've given up trying to view the property.
5/5
GoogleRachel and all the sale team helped me and my partner to buy our first home. They were really involved throughout the process and answered on all our questions. Also liked there was no pressure on us . Good customer service . Many thanks!
5/5
GoogleVery good service from William h brown lettings Harlow branch very reliable and very helpful thank u so much 👍 …
1/5
TrustpilotTerrible estate agents
Terrible estate agents, can't wait to take your money and mess you about when it's time to pay you back. Poor communication and lack of effort with sorting out problems. Terrible at returning calls or sorting things out in general. Wouldn't recommend to anyone.
1/5
TrustpilotSeveral emails sent to view a property…
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers.
5/5
GoogleVery pleased with the service I got right from day one to finish line. Professional and efficient! Theresa- I would give you double 5 stars :) and thank you! Ben- thank you! Thank you the whole team you coordinated very well.
1/5
TrustpilotThey just care your money
They just care your money. Until the payment they approach kindly but after payment they do not care your problems. I spent hours to explain my problems with the property but they do not care. 5 minus stars if it were possible.
5/5
GoogleRating only, no written review.
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
1/5
GooglePosted flyers through our neighbours doors that they sold our house with photo. We didn’t even sell through this company
1/5
GoogleThis is the dodgy agency they are renting one terrace house three different family that house address 219 barnmead harlow
5/5
GoogleAlice, Amber & Jamie in the lettings team always go above and beyond and always make themselves available. Great team!
1/5
TrustpilotMissed out on sale due to lack of…
Missed out on sale due to lack of communication. When I did buy a house with another estate agent, williamhbrown wouldn't collect their 'for sale' sign. Cowboys in a high street friendly guise, avoid these clowns.
5/5
GoogleVery, very helpful and professional! I would definitely recommend! They were able to find new tenants within the desired timeframe, and they were also able to keep me update and manage my property.PositiveResponsiveness, Quality, Professionalism, Value
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