5/5
TrustpilotI am thoroughly impressed with how…
I am thoroughly impressed with how William H Brown dealt with the sale of our house. Dan Gordon-Wright was excellent.
Trusted Agent profile · Harlow
William H Brown Harlow reviews
★★★★★
1,553 reviews across 2 platforms
15 Broad Walk, Harlow, CM20 1HX
William H Brown's office in Harlow, at 15 Broad Walk, is rated 2.7 out of 5 across 1,553 reviews on two platforms, including 372 Google reviews rated 4.8.
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Reviews
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI recently stared renting my new home through William H Brown and thanks to Amber and Jasmine they made sure I was moved in ASAP as were SO helpful and friendly. I honestly couldn’t have asked for a better letting agent. Really lovely girls and are a total credit to the company!!!x
1/5
TrustpilotI called the agent today morning about…
I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.
1/5
TrustpilotNeed professional training
When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.
5/5
GoogleI would highly recommend William H Brown. Great service from day one to the end. The whole team is very friendly and so helpful. Thanks to Ben and all the team for being so professional. Would highly recommend to anyone who wants to sell there property.PositiveResponsiveness, Professionalism
5/5
GoogleVery professional service, my wife and I would like to thank you for your hard work, professionalism, being proactive, and courtesy throughout our first purchase. I was kept informed about every step as soon as it happened. Big thank you to Rachel Robertson & Ben James at William H Brown.
5/5
GoogleHighly recommend they got us the best price got our flat. Easy to get hold of and willing to speak to solicitor to help speed things up Rachel and the team was amazing. Really do rate them
5/5
GoogleExcellent customer care offered by chloe in helping us secure a rented property would recommend.
Agent replied · 23 December 2024
It’s really lovely to read another 5* review and recommendation Michael. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe went with William H Brown for a mortgage advisor, as we were first time buyers. Lauren made everything really easy to understand and was very helpful and friendly. She kept us updated throughout the process, nothing was ever too much trouble. Highly recommend her services :)
5/5
GoogleThe people here know what they are doing and are very easy to work with. My experience with them was seamless and the person I interfaced with made things unfold nicely.
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review Adekunle Ahmed. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIncompetence
Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!
5/5
TrustpilotGreat service with a huge seriousness!
It's a situation where you don't find yourself in very often and you have nowhere to learn even if you try to find information from friends beforehand.This is where beautiful people come in and are willing to help you even if they are paid to do so. The difference here at William H Brown is that you are greeted with same seriousness and professionalism every single time.I say this because more than once I got bogged down in the details and I kept insisting on the phone about this and I was met with the same interest and calmness from Rachel.I highly recommend the professionalism of Rachel, Jonah and Jack at William H Brown, Stevenage Branch.
5/5
GoogleAmber and Alice were amazing finding my son and I a rented property that allowed a dog. Many agencies didn't care but they really did. And we love our new place and are very happy here.PositiveQuality
5/5
GoogleWe received prompt communication and regular updates in regards to our property. We will highly recommend WH Brown
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Binesh. Kind regards Lucy, Customer Relations.
5/5
TrustpilotVery helpful, good communication
Recently bought a house with agency, very helpful people ,who make it the process of purchase easy for us. I also wanted to mention Ben and Spencer for their amazing work, always helpful and quick answers to all our questions . Happy to choose them .
5/5
GoogleAmber, James and Alice helped me so much to prepare for my first rental. They found me great tenants and are always on hand to give advice, very clear with how they can help and were so friendly and positive. Alice came to do a view of my property and was clear on pricing and kept things simple no pushy sales tactics. I will definitely go to them for all my future business.
5/5
GoogleTeam at William H Brown Harlow branch are brilliant! Ben, Rachel, Spencer and Mitchel have all be very helpful with the process of selling my property, very supportive and patient. The took good care while sale was in process and always kept me up to date with every step of the sale process I would recommend William H Brown especially the team above they are all brilliant people helpfully and supportive. Thanks all
5/5
GoogleI would like to thank Abbie Stocks at William Browns She kept me updated on everything and was very professional thank you so much for your support to find my new home it is perfectPositiveProfessionalism
1/5
TrustpilotStay well clear of this estate agent!
Do not go with this estate agent!!!
1/5
TrustpilotAVOID AT ALL (VERY HIGH) COSTS
AVOID AT ALL (VERY HIGH) COSTS! I honestly can’t stress enough how incompetent 98% of the staff are that work for this company. They are ignorant, don’t follow through on anything and very rude. We put our house up for sale in May after been told not to use William H Brown (should have listened to the majority) I spoke in depth about what we had heard and was assured that it was all lies and just competition for business and not true. So silly old me trusted them and put our house up for sale. That’s where the lies and incompetence started. Firstly they marketed our house wrong and then lied about how many people they had interest from. Even tho we said we wanted the viewings done by them it never happened I had to do all my viewings myself as they only have someone available to do the viewings on a Tuesdays during working hours! Who views a house at these times????? NO ONE! Evenings and weekends are when most people want to view. Then came the horrendous solicitor recommendations and I refused to use them and stressed that I wouldn’t use them and they are shocking and hold everything up so what did they do. Put our first time buyers with them who didn’t know what to expect from a competent solicitor. Knowing that I stressed I wouldn’t have any dealings with them why would they put my buyers on to them? Oh I know why as they would get commission. That’s all they care about getting the money and getting you out the door. We had so many calls back and forth with the agents and never once did any of them get followed up until I spoke with the branch manager. The branch manager then went on holiday and we was back at square one. Only when I threatened to pull out of the sale was anything done and followed through. We had a dedicated (read the word dedicated loosely) sales progresser who was meant to be the point of call between the solicitors and the buyer. Yeah when she was in. Any conversation with her was like you was inconveniencing her to do her job. You pay a lot of money for this service so expect some kind of service and sadly the service we got was a very bad service. I’d have been better off putting a sign up on my gate and selling it myself least I’d not have been constantly stressed!
1/5
TrustpilotWorst Estate Agents Ever !!!
I recently bought a property through William H Brown, Adam Leadley, who was my first port of contact started off okay but then showed his true colours and just how lazy he really is. He did not return any of the many emails I sent him or return any calls or messages left and just basically ignored me. Absolutely disgusting and disgraceful behaviour. An associate of Adam contacted me to pick up the keys even though I left a message requesting Adam to call me back as it was urgent. I would never use this Estate Agents ever again and would strongly recommend that you look elsewhere.
1/5
TrustpilotI've been a "customer" of William H…
I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times. However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough? So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.Update: complaint was upheld, fees refunded plus compensation of £200.
5/5
GoogleWell my move wasn’t a planned one it was kind of forced upon me so I was looking for somewhere to live and I was applying for viewings and I came across one with William H Brown and the team was fantastic!! Especially Amber!!! 💪thank you so much!!! …
1/5
TrustpilotA severe lack of communication ability
I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.
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Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
